Inspiron 3593 Service Manual Regulatory Model: P75F Regulatory Type: P75F013 August 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Before you begin ...........................................................................................................................................................6 Safety instructions....................
Removing the touchpad.............................................................................................................................................40 Replacing the touchpad..............................................................................................................................................41 Speakers............................................................................................................................................................................
Downloading Downloading Downloading Downloading Downloading Downloading the the the the the the network driver....................................................................................................................................77 chipset driver..................................................................................................................................... 78 media-card reader driver..........................................................................................
1 Working inside your computer Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
CAUTION: Press and eject any installed card from the media-card reader. CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly. NOTE: The color of your computer and certain components may appear differently than shown in this document.
● ● ● ● ● and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week. ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test.
2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. 5. Turn on your computer.
2 Removing and installing components Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Flat-head screwdriver ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Hinges Palm-rest and keyboard assembly M2.5x5 5 Hinge brackets Display back-cover and antenna assembly M2.
2. Using a screwdriver, push the optical drive through the slot to release the optical-drive assembly out of the optical-drive bay. 3. Slide the optical-drive assembly out of the optical-drive bay. 4. Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive. 5. Remove the optical-drive bracket from optical drive. 6. Pull the optical-drive bezel carefully to remove it from the optical drive.
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. NOTE: Applicable only to computers that are shipped with optical drive. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place. 2. Align the screw holes on the optical-drive bracket with the screw holes on the optical drive. 3.
Base cover Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional).
4. Pry the base cover starting from the top-left corner of the computer base. 5. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 6. Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board.
7. Press and hold the power button for five seconds to ground the computer and drain the flea power. Procedure for the computers that are shipped with optical drive 1. Loosen the three captive screws on the base cover. 2. Remove the screw (M2x4) that secures the base cover to the palm-rest and keyboard assembly. 3. Remove the two screws (M2x2) that secure the base cover to the palm-rest and keyboard assembly. 4. Remove the six screws (M2.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 7. Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board. 8. Disconnect the battery cable from the system board. 9. Press and hold the power button for five seconds to ground the computer and drain the flea power.
2. Place the base cover on the palm-rest and keyboard assembly. 3. Snap the base cover into place starting from the power-adapter port. CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-adapter port when you snap the base cover to the computer base. 4. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the six screws (M2.
Procedure for computers that are shipped with optical drive 1. Connect the battery cable to the system board and adhere the tape that secures the battery cable to the connector on the system board, if applicable. 2. Place the base cover on the palm-rest and keyboard assembly. 3. Snap the base cover into place starting from the power-adapter port.
4. Replace the six screws (M2.5x7) that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the two screws (M2x2) that secure the base cover to the palm-rest and keyboard assembly (only for computers shipped with optical drive). 6. Replace the screw (M2x4) that secures the base cover to the palm-rest and keyboard assembly. 7. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. Post-requisites Replace the optical drive (optional).
● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed. ● Do not crush, drop, mutilate, or penetrate the battery with foreign objects. ● Do not expose the battery to high temperatures, or disassemble battery packs and cells. ● Do not apply pressure to the surface of the battery. ● Do not bend the battery.
Procedure 1. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Lift the battery off the palm-rest and keyboard assembly. Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive).
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the optical drive (applicable only to computers shipped with optical drive). 2. Remove the base cover. Procedure 1. Locate the memory module on your computer. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3.
2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive).
2. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 3. Slide and remove the wireless-card bracket from the wireless card. 4. Using a plastic scribe, disconnect the antenna cables from the wireless card. 5. Slide and remove the wireless card from the wireless-card slot. Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Slide and replace the wireless-card bracket on the wireless-card. 3. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 4. Replace the screw (M2x3) that secures the wireless-card bracket to the system board. Post-requisites 1. Replace the base cover. 2.
1. Lift the latch and disconnect the optical-drive connector-board cable from the system board. 2. Remove the screw (M2x2 Big Head) that secures the optical-drive connector board to the palm-rest and keyboard assembly. 3. Lift the optical-drive connector board along with the cable off the palm-rest and keyboard assembly.
Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive). Coin-cell battery Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board. Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive).
5. Remove the display cable from the routing guides on the fan. 6. Disconnect the fan cable from the system board. 7. Remove the three screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly. 8. Lift the fan off the palm-rest and keyboard assembly. Replacing the fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Procedure 1. Align the screw holes on the fan with the screw holes on to the palm-rest and keyboard assembly. 2. Replace the three screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. 4. Route the display cable through the routing guides on the fan. 5. Connect the display cable to its connector on system board and close the latch to secure the cable.
Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive). Solid-state drive/Intel Optane Removing the solid-state drive/Intel Optane You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the Intel Optane device, see Disabling Intel Optane memory.
5. Turn the M.2 2230 thermal shield over. 6. Remove the screw (M2x2) that secures the solid-state drive to the M.2 2230 thermal shield. 7. Lift the solid-state drive off the M.2 2230 thermal shield. Procedure to remove the M.2 2280 solid-state drive 1. Loosen the captive screw that secures the M.2 2280 thermal shield to the palm-rest and keyboard assembly. 2. Remove the screw (M2x3) that secures the M.2 2280 thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 3.
Replacing the solid-state drive/Intel Optane Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
3. Turn over the solid-state drive and M.2 2230 thermal shield. 4. Align the notch on the solid-state drive with the tab on the M.2 slot and slide the solid-state drive into place. 5. Insert the tab on the M.2 2230 thermal shield into the slot on the palm-rest and keyboard assembly. 6. Tighten the captive screw that secures the M.2 2230 thermal shield to the palm-rest and keyboard assembly. 7. Replace the screw (M2x3) that secures the M.2 2230 thermal shield to the palm-rest and keyboard assembly.
3. Replace the screw (M2x3) that secures the M.2 2280 thermal shield and solid-state drive to the palm-rest and keyboard assembly. 4. Tighten the captive screw that secures the M.2 2280 thermal shield to the palm rest and keyboard assembly. Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive).
2. Remove the four screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. 4. Disconnect the interposer from the hard-drive assembly. 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off the hard-drive bracket. Replacing the hard drive Enable Intel Optane after replacing the SATA storage.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1.
Post-requisites 1. Replace the battery. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive). Touchpad Removing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
3. Open the latch and disconnect the keyboard back-light cable, if available, from the system board. 4. Gently peel the tape that secures the touchpad to the palm-rest and keyboard assembly. 5. Remove the four screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 6. Slide and lift the touchpad off the palm-rest and keyboard assembly.
2. Replace the four screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tape that secures the touchpad to the palm-rest and keyboard assembly. 4. Slide the hard-drive cable into the connector on the system board and close the latch to secure the cable. 5. Slide the touchpad cable into the connector on the system board and close the latch to secure the cable. 6.
Speakers Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the optical drive (applicable only to computers shipped with optical drive). 2.
2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Post-requisites 1. Replace the solid-state drive/Intel Optane. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive).
Replacing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive). Display assembly Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
6. Remove the five screws (M2.5x5) that secure the left and the right hinges to the system board and the palm-rest and keyboard assembly. NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge. 7. Open the hinges. 8. Lift the palm-rest and keyboard assembly at an angle. 9. Slide and remove the palm-rest and keyboard assembly off the display assembly.
10. After performing all the above steps, you are left with display assembly. Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
2. Close the palm-rest and keyboard assembly. 3. Using the alignment posts, press the hinges down on the system board and the palm-rest and keyboard assembly. 4. Replace the five screws (M2.5x5) that secure the left and the right hinges to the system board and the palm-rest and keyboard assembly. NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge. 5. Route the display cable through the routing guides on the fan and the palm-rest and keyboard assembly. 6.
NOTE: The following steps are applicable only to computers that are shipped with optical drive. 7. Press down on the latch to connect the optical-drive connector board cable to the optical-drive connector board. 8. Press down on the latch to connect the optical-drive connector board cable to the system board. Post-requisites 1. Replace the wireless card. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive).
Procedure 1. Remove the three screws (M2.5x5) that secure the left hinge to the system board and palm-rest assembly. 2. Lift the left hinge. 3. Disconnect the power-adapter port cable from the system board. 4. Note the power-adapter port cable routing and remove it from the routing guides on the palm-rest and keyboard assembly. 5. Remove the screw (M2x2) that secures the power-adapter port to the palm-rest and keyboard assembly. 6.
I/O board Removing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Replacing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly. 2.
3. Replace the base cover. 4. Replace the optical drive (applicable only to computers shipped with optical drive). Power button Removing the power button NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
Replacing the power button NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1.
NOTE: For computers shipped without optical drive, there is an additional screw on the right hinge that secures the right hinge to palm-rest and keyboard assembly. Post-requisites 1. Replace the fan. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive).
6. Remove the solid-state drive/Intel Optane. 7. Remove the fan. 8. Remove the heat sink. Procedure 1. Disconnect the power-adapter port cable from the system board. 2. Disconnect the speaker cable from the system board. 3. Open the latch and disconnect the keyboard from the system board. 4. Open the latch and disconnect the keyboard back-light cable from the system board. 5. Open the latch and disconnect the touchpad cable from the system board. 6.
16. Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly. 17. Lift the system board off the palm rest and keyboard assembly. Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Procedure 1. Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the system board to the palm rest and keyboard assembly. 3. Close the right display hinge. 4. Replace the three screws (M2.5x5) that secure the right hinge to the system board. 5. Slide the finger-print reader cable into the connector on the system board and close the latch. 6.
13. Slide the power-button board cable into the connector on the system board and close the latch. 14. Open the latch and connect the display cable to the system board. 15. Align the optical-drive connector-board cable to the connectors on the system board and palm rest and keyboard assembly (optional). 16. Slide the optical-drive connector-board cable to the connector on the palm rest and keyboard assembly (optional). 17.
Power button with fingerprint reader Removing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Replacing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1.
Replacing the palm-rest and keyboard assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a flat surface. Post-requisites 1.
Display bezel Removing the display bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1.
Procedure NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays. Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place. Post-requisites 1. Replace the display assembly. 2. Replace the wireless card. 3. Replace the base cover. 4. Replace the optical drive (applicable only to computers shipped with optical drive).
Procedure NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays. 1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly. 2. Disconnect the camera cable from the camera module. 3. Lift the camera module from the display back-cover and antenna assembly.
Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. 5. Replace the optical drive (applicable only to computers shipped with optical drive). Display panel Removing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
3. Peel the tape adhering the display cable to the back of the display panel. 4. Lift the latch and disconnect the display cable from the display-panel cable connector. 5. Lift the display panel away from the display back-cover and antenna assembly. Replacing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
4. Place the display panel on the display back-cover and antenna assembly. 5. Replace the four screws (M2x2) that secure the display panel to the display back-cover and antenna assembly. Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. 5. Replace the optical drive (applicable only to computers shipped with optical drive).
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the optical drive (applicable only to computers shipped with optical drive). 2. Remove the base cover. 3. Remove the wireless card. 4. Remove the display assembly. 5. Remove the display bezel. 6. Remove the display panel. Procedure 1. Remove the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly. 2.
Post-requisites 1. Replace the display panel. 2. Replace the display bezel. 3. Replace the display assembly. 4. Replace the wireless card. 5. Replace the base cover. 6. Replace the optical drive (applicable only to computers shipped with optical drive). Display cable Removing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
1. Disconnect the camera cable from the camera module. 2. Note the display cable routing and remove the cable from the routing guides on the display back-cover and antenna assembly. 3. Remove the display cable from the display back-cover and antenna assembly. Replacing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Post-requisites 1. Replace the display hinges. 2. Replace the display panel. 3. Replace the display bezel. 4. Replace the display assembly. 5. Replace the wireless card. 6. Replace the base cover. 7. Replace the optical drive (applicable only to computers shipped with optical drive).
Replacing the display back-cover and antenna assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
4. Replace the camera. 5. Replace the display bezel. 6. Replace the display assembly. 7. Replace the wireless card. 8. Replace the base cover. 9. Replace the optical drive (applicable only to computers shipped with optical drive).
3 Device drivers Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7.
10. Select a location to save the files. 11. If prompted, approve requests from User Account Control to make changes on the system. 12. The application installs all drivers and updates identified. NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. 13. For manual download and installation, click Category. 14. Click Network in the drop-down list. 15. Click Download to download the network driver for your computer. 16.
NOTE: Review on-screen instructions for browser-specific instructions. 8. Click View Drivers for My System. 9. Click Download and Install to download and install all driver updates detected for your computer. 10. Select a location to save the files. 11. If prompted, approve requests from User Account Control to make changes on the system. 12. The application installs all drivers and updates identified. NOTE: Not all files can be installed automatically.
4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7. If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. 8. Click View Drivers for My System. 9. Click Download and Install to download and install all driver updates detected for your computer. 10. Select a location to save the files. 11.
4 System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
5 Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s) ● View status messages that inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. Running the ePSA diagnostics 1. Turn on your computer. 2.
Table 3. LED codes (continued) Diagnostic light codes Problem description 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error Camera status light: Indicates whether the camera is in use. ● Solid white — Camera is in use. ● Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled.
When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade etc., it is always a good practice to isolate the LCD (screen) by running the Built-In Self Test (BIST). How to invoke LCD BIST Test 1. 2. 3. 4. 5. 6. 7. 8. Power off the Dell laptop. Disconnect any peripherals that are connected to the laptop. Connect only the AC adapter (charger) to the laptop.
The Intel Rapid Storage Technology window is displayed. 3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory. NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory. The Disable option will be grayed out. 4. Click Yes if you accept the warning. The disabling progress is displayed. 5. Click Reboot to complete disabling your Intel Optane memory and restart your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 5. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
