Inspiron 3593 Service Manual Regulatory Model: P75F Regulatory Type: P75F013
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working inside your computer....................................................................................................... 6 Safety instructions.................................................................................................................................................................6 Before working inside your computer................................................................................................................................. 6 Before you begin .
Replacing the touchpad................................................................................................................................................ 39 Speakers............................................................................................................................................................................... 40 Removing the speakers......................................................................................................................................
Downloading the chipset driver......................................................................................................................................... 74 Downloading the media-card reader driver...................................................................................................................... 74 Downloading the WiFi driver..............................................................................................................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an increasing concern.
• • Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
2 Removing and installing components Recommended tools The procedures in this document may require the following tools: • • • Phillips screwdriver #1 Flat-head screwdriver Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
Component Secured to Screw type Quantity Hinge brackets Display back-cover and antenna assembly M2.
4. Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive. 5. Remove the optical-drive bracket from optical drive. 6. Pull the optical-drive bezel carefully to remove it from the optical drive. Replacing the optical drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Procedure 1. NOTE: Applicable only to computers that are shipped with optical drive. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place. 2. Align the screw holes on the optical-drive bracket with the screw holes on the optical drive. 3. Replace the two screws (M2x3) that secure the optical-drive bracket to the optical drive. 4. Slide the optical-drive assembly into the optical-drive bay. 5.
Base cover Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive (optional).
NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 6. Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board. 7. Press and hold the power button for five seconds to ground the computer and drain the flea power. Procedure for the computers that are shipped with optical drive 1. Loosen the three captive screws on the base cover. 2.
5. Pry the base cover starting from the top-left corner of the computer base. 6. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 7. Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board. 8. Disconnect the battery cable from the system board.
9. Press and hold the power button for five seconds to ground the computer and drain the flea power. Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
4. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the six screws (M2.5x7) that secure the base cover to the palm-rest and keyboard assembly. 6. Replace the screw (M2x4) that secures the base cover to the palm-rest and keyboard assembly. Procedure for computers that are shipped with optical drive 1.
2. Place the base cover on the palm-rest and keyboard assembly. 3. Snap the base cover into place starting from the power-adapter port. CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the poweradapter port when you snap the base cover to the computer base. 4. Replace the six screws (M2.5x7) that secure the base cover to the palm-rest and keyboard assembly. 5.
Post-requisites Replace the optical drive (optional). Battery Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites 1. Remove the optical drive (applicable only to computers shipped with optical drive). 2. Remove the base cover. Procedure 1. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Lift the battery off the palm-rest and keyboard assembly. Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive).
Prerequisites 1. Remove the optical drive (applicable only to computers shipped with optical drive). 2. Remove the base cover. Procedure 1. Locate the memory module on your computer. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Remove the memory module from the memory-module slot.
Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive). Wireless card Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it. 1.
Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive). Optical-drive connector board Removing the optical-drive connector board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Replacing the optical-drive connector board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
Coin-cell battery Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Post-requisites 1. Replace the base cover. 2. Replace the optical drive (applicable only to computers shipped with optical drive). Fan Removing the fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
6. Disconnect the fan cable from the system board. 7. Remove the three screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly. 8. Lift the fan off the palm-rest and keyboard assembly. Replacing the fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
3. Connect the fan cable to the system board. 4. Route the display cable through the routing guides on the fan. 5. Connect the display cable to its connector on system board and close the latch to secure the cable. NOTE: The following steps are applicable only to computers that are shipped with optical drive. 6. Press down on the latch to connect the optical-drive connector-board cable to the optical-drive connector board. 7.
Solid-state drive/Intel Optane Removing the solid-state drive/Intel Optane You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the Intel Optane device, see Disabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Procedure to remove the M.2 2280 solid-state drive 1. Loosen the captive screw that secures the M.2 2280 thermal shield to the palm-rest and keyboard assembly. 2. Remove the screw (M2x3) that secures the M.2 2280 thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 3. Slide and remove the M.2 2280 thermal shield from the slot on the palm-rest and keyboard assembly. 4. Lift the solid-state drive at an angle and remove it from the M.2 slot on the system board.
Replacing the solid-state drive/Intel Optane Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Procedure to replace the M.2 2280 solid-state drive 1. Align the notch on the solid-state drive with the tab on the M.2 slot and slide the solid-state drive into place. 2. Insert the tab of the M.2 2280 thermal shield into the slot on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the M.2 2280 thermal shield and solid-state drive to the palm-rest and keyboard assembly. 4. Tighten the captive screw that secures the M.2 2280 thermal shield to the palm rest and keyboard assembly.
2. Replace the optical drive (applicable only to computers shipped with optical drive). Hard drive Removing the hard drive If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.
5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard drive off the hard-drive bracket. Replacing the hard drive Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
3. Connect the interposer to the hard-drive assembly. 4. Using the alignment posts, place the hard-drive assembly on the palm-rest and keyboard assembly. 5. Replace the four screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 6. Connect the hard-drive cable to the system board and close the latch to secure the cable.
Post-requisites 1. Replace the battery. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive). Touchpad Removing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
4. Gently peel the tape that secures the touchpad to the palm-rest and keyboard assembly. 5. Remove the four screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 6. Slide and lift the touchpad off the palm-rest and keyboard assembly. Replacing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
4. Slide the hard-drive cable into the connector on the system board and close the latch to secure the cable. 5. Slide the touchpad cable into the connector on the system board and close the latch to secure the cable. 6. If available, slide the keyboard back-light cable if into the connector on the system board and close the latch to secure the cable. Post-requisites 1. Replace the battery. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive).
Prerequisites 1. Remove the optical drive (applicable only to computers shipped with optical drive). 2. Remove the base cover. 3. Remove the solid-state drive/Intel Optane. Procedure 1. Disconnect the speaker cable from the system board. 2. Note the speaker cable routing and remove it from the routing guides on palm-rest and keyboard assembly. 3. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.
Post-requisites 1. Replace the solid-state drive/Intel Optane. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive). Heat sink Removing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Replacing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Display assembly Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1.
8. Lift the palm-rest and keyboard assembly at an angle. 9. Slide and remove the palm-rest and keyboard assembly off the display assembly. 10. After performing all the above steps, you are left with display assembly.
Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
4. Replace the five screws (M2.5x5) that secure the left and the right hinges to the system board and the palm-rest and keyboard assembly. NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge. 5. Route the display cable through the routing guides on the fan and the palm-rest and keyboard assembly. 6. Slide the display cable to the connector on the system board and close the latch to secure the cable.
2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive). Power-adapter port Removing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.
Procedure 1. Align the screw hole on the power-adapter port with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M2x2) that secures the power-adapter port to the palm-rest and keyboard assembly. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4. Connect the power-adapter port cable to the system board. 5. Close the left hinge. 6. Replace the three screws (M2.
Replacing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly. 2.
Power button Removing the power button NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1.
Replacing the power button NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
Post-requisites 1. Replace the fan. 2. Replace the base cover. 3. Replace the optical drive (applicable only to computers shipped with optical drive). System board Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Procedure 1. Disconnect the power-adapter port cable from the system board. 2. Disconnect the speaker cable from the system board. 3. Open the latch and disconnect the keyboard from the system board. 4. Open the latch and disconnect the keyboard back-light cable from the system board. 5. Open the latch and disconnect the touchpad cable from the system board. 6. Open the latch and disconnect the hard-drive cable from the system board. 7.
16. Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly. 17. Lift the system board off the palm rest and keyboard assembly. Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Procedure 1. Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the system board to the palm rest and keyboard assembly. 3. Close the right display hinge. 4. Replace the three screws (M2.5x5) that secure the right hinge to the system board. 5. Slide the finger-print reader cable into the connector on the system board and close the latch. 6.
14. Open the latch and connect the display cable to the system board. 15. Align the optical-drive connector-board cable to the connectors on the system board and palm rest and keyboard assembly (optional). 16. Slide the optical-drive connector-board cable to the connector on the palm rest and keyboard assembly (optional). 17. Slide the optical-drive connector-board cable to the connector on the system board (optional). Post-requisites 1. Replace the heat sink. 2. Replace the fan. 3.
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Prerequisites 1. Remove the optical drive (applicable only to computers shipped with optical drive). 2. Remove the base cover. 3. Remove the battery. 4. Remove the solid-state drive/Intel Optane. 5. Remove the fan. 6. Remove the heat sink. 7. Remove the wireless card. 8.
Procedure 1. Using the alignment posts, align and place the power button with fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the screw (M2x2) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly. 3. Adhere the fingerprint reader cable on the palm-rest and keyboard assembly. Post-requisites 1. Replace the system board. 2. Replace the wireless card. 3. Replace the heat sink. 4. Replace the fan. 5. Replace the solid-state drive/Intel Optane. 6.
6. Remove the solid-state drive/Intel Optane. 7. Remove the wireless card. 8. Remove the speakers. 9. Remove the hard drive with Intel optane. 10. Remove the touchpad. 11. Remove the power-adapter port. 12. Remove the display assembly. 13. Remove the I/O board. 14. Remove the system board. NOTE: When removing and replacing the palm-rest and keyboard assembly, do not remove the heat sink from the system board. 15. Remove the power button with fingerprint reader (optional).
Post-requisites 1. Replace the power button with fingerprint reader (optional). 2. Replace the system board. 3. Replace the I/O board. 4. Replace the display assembly. 5. Replace the power-adapter port. 6. Replace the touchpad. 7. Replace the hard drive with Intel Optane. 8. Replace the speakers. 9. Replace the wireless card. 10. Replace the solid-state drive/Intel Optane. 11. Replace the fan. 12. Replace the optical-drive connector board (applicable only to computers shipped with optical drive). 13.
Procedure NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays. 1. Using a plastic scribe, carefully pry up the display bezel from the top-left outer edge of the display back-cover and antenna assembly. 2. Remove the display bezel off the display back-cover and antenna assembly. Replacing the display bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Post-requisites 1. Replace the display assembly. 2. Replace the wireless card. 3. Replace the base cover. 4. Replace the optical drive (applicable only to computers shipped with optical drive). Camera Removing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
Replacing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays. 1.
Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. 5. Replace the optical drive (applicable only to computers shipped with optical drive). Display panel Removing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Replacing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays. 1.
Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. 5. Replace the optical drive (applicable only to computers shipped with optical drive). Display hinges Removing the display hinges NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
Replacing the display hinges NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1.
3. Replace the display assembly. 4. Replace the wireless card. 5. Replace the base cover. 6. Replace the optical drive (applicable only to computers shipped with optical drive). Display cable Removing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays. 1. Route the display cable along the routing guides, starting from the bottom of the display (near the hinges). 2. Route the rest of the display cable along the routing guides on the left side of the display back-cover and antenna assembly. 3.
6. Remove the camera. 7. Remove the display panel. 8. Remove the display hinges. 9. Remove the display cable. Procedure NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays. After performing all the above steps, we are left with the display back-cover and antenna assembly.
Post-requisites 1. Replace the display cable. 2. Replace the display hinges. 3. Replace the display panel. 4. Replace the camera. 5. Replace the display bezel. 6. Replace the display assembly. 7. Replace the wireless card. 8. Replace the base cover. 9. Replace the optical drive (applicable only to computers shipped with optical drive).
3 Device drivers Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7.
13. For manual download and installation, click Category. 14. Click Network in the drop-down list. 15. Click Download to download the network driver for your computer. 16. After the download is complete, navigate to the folder where you saved the network driver file. 17. Double-click the network driver file icon and follow the instructions on the screen to install the driver. Downloading the chipset driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3.
13. For manual download and installation, click Category. 14. Click Chipset in the drop-down list. 15. Click Download to download the media-card reader driver for your computer. 16. After the download is complete, navigate to the folder where you saved the media-card reader driver file. 17. Double-click the media-card reader driver file icon and follow the instructions on the screen to install the driver. Downloading the WiFi driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3.
13. For manual download and installation, click Category. 14. Click Chipset in the drop-down list. 15. Click Download to download the USB driver for your computer. 16. After the download is complete, navigate to the folder where you saved the USB driver file. 17. Double-click the USB driver file icon and follow the instructions on the screen to install the driver. Downloading the graphics driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3.
4 System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Topics: • • • • • • System setup Entering BIOS setup program Navigation keys Boot Sequence Clearing CMOS settings Clearing BIOS (System Setup) and System passwords System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.
Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • • Access System Setup by pressing F2 key Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option.
5 Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
Table 3.
6. Scroll down the page and expand BIOS. 7. Click Download to download the latest version of the BIOS for your computer. 8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Enabling Intel Optane memory 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology.
2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1. Turn off your computer. 2. Disconnect the power adapter from your computer. 3.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
