2H767bk0.book Page 1 Friday, September 28, 2001 1:37 PM Dell™ Inspiron™ 4100 Solutions Guide w ww. de l l . c o m | s u pp o r t . d e l l .
H767bk0.book Page 2 Friday, September 28, 2001 1:37 PM Hints, Notices, and Cautions HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injur y, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file.
2H767bk0.book Page 3 Friday, September 28, 2001 1:37 PM Contents Safety and EMC Instructions: Portable Computers . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . 17 . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . . . . . . . 20 . . . . . . . . . .
2H767bk0.book Page 4 Friday, September 28, 2001 1:37 PM Setting Up the APR to Connect to a Network . . . . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . . . . . 32 Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . .
2H767bk0.book Page 5 Friday, September 28, 2001 1:37 PM Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . 49 . . . . . . . . . . . . 51 . . . . . . . . . . . . . . . . . 52 . . . . . 52 If you cannot save a file to a floppy disk If you cannot play a CD, CD-RW, or DVD If you cannot play a DVD movie If you cannot eject the CD, CD-RW, or DVD drive tray . . . . . . 52 . . . . . . . . . . . . . . . . 52 . . . . . . . . . . . . . 53 . . . . . .
2H767bk0.book Page 6 Friday, September 28, 2001 1:37 PM . . . . . 67 . . . . . . . . . . . . . . . 68 Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . 68 Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . . . . . 72 . . . . . . . . . . . . . . . . . . 73 . . . . . . . . . . . . . . .
2H767bk0.book Page 7 Friday, September 28, 2001 1:37 PM Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . Definition of "Dell-Installed" Software and Peripherals . . . . . 103 . . . . . 103 . . . . . . . . . . . . . . . . . . . . . . . . . . 103 . . . . . . . . 118 . . . . . . . . . . . . . . . . . . . . . 118 Definition of "Third-Party" Software and Peripherals . Contacting Dell Returning Items for Warranty Repair or Credit Regulatory Information . . . . . . . . . . . . . .
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2H767bk0.book Page 9 Friday, September 28, 2001 1:37 PM Safety and EMC Instructions: Portable Computers The following information defines the meaning of additional symbols used only in the Safety and Electromagnetic Compatibility (EMC) Instructions. Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited on aircraft Risk of electric shock Safety Instructions General • Do not attempt to service the computer yourself unless you are an authorized service technician.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 10 Friday, September 28, 2001 1:37 PM 10 • Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time. The surface temperature of the base will rise during normal operation (particularly when AC power is present). Allowing sustained contact with exposed skin can cause discomfort or, eventually, a burn.
2H767bk0.book Page 11 Friday, September 28, 2001 1:37 PM Power (Safety Instructions, continued) • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
2H767bk0.book Page 12 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Battery (Safety Instructions, continued) 12 • Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. • Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals.
2H767bk0.book Page 13 Friday, September 28, 2001 1:37 PM Air Travel (Safety Instructions, continued) • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell™ computer while you are onboard an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
2H767bk0.book Page 14 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m When Using Your Computer Observe the following safety guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector.
2H767bk0.book Page 15 Friday, September 28, 2001 1:37 PM • When preparing to remove a memory module from the system board or disconnect a peripheral device from the computer, turn off the computer, disconnect the AC adapter cable, and then wait 5 seconds before proceeding to help avoid possible damage to the system board. • Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 16 Friday, September 28, 2001 1:37 PM • Always use the palm rest with the keyboard, touch pad, or track stick. Leave space to rest your hands when using an external mouse. • Let your upper arms hang naturally at your sides. • Sit erect with your feet resting on the floor and your thighs level. • When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat.
2H767bk0.book Page 17 Friday, September 28, 2001 1:37 PM When Removing or Replacing Parts Before removing or installing memory modules, or adding a modem or Mini PCI card, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules, or adding a modem or Mini PCI card.
2H767bk0.book Page 18 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m You can also take the following steps to prevent damage from electrostatic discharge (ESD): • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
2H767bk0.book Page 19 Friday, September 28, 2001 1:37 PM 1 SECTION 1 Setting Up Connecting a Printer Transferring Information to a New Computer (Windows® XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer About the Module Bay Enabling the Infrared Sensor Setting Up the Dolby Headphone Power Protection Devices ww w. d el l . co m | su ppo r t . de l l .
2H767bk0.book Page 20 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.
2H767bk0.book Page 21 Friday, September 28, 2001 1:37 PM screws (2) parallel connector on computer parallel connector on printer clips (2) parallel printer cable notches (2) 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see page 22). USB Printer 1 Install the printer driver if necessary (see page 22). 2 Attach the USB printer cable to the USB connector on the computer and the printer.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 22 Friday, September 28, 2001 1:37 PM USB connector on back of computer USB connector on printer USB printer cable Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD or DVD drive. Then follow the prompts on the screen and use the instructions that came with the printer.
2H767bk0.book Page 23 Friday, September 28, 2001 1:37 PM Transferring Information to a New Computer (Windows® XP Only) Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.
2H767bk0.book Page 24 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m HINT: Selecting the This computer connects directly to the Internet connection method enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations, and then return to the Network Setup Wizard. 5 Follow the instructions on the screen.
2H767bk0.book Page 25 Friday, September 28, 2001 1:37 PM • Second battery • Dell TravelLite™ module NOTICE: To prevent damage to the docking connector, do not remove or replace devices while the computer is connected to an advanced port replicator (APR). Swapping Devices While the Computer Is Turned Off 1 Save and close any open files, exit any open programs, and shut down the computer (see page 24). 2 If the computer is connected (docked) to an APR, undock it (see page 79).
2H767bk0.book Page 26 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m In Microsoft Windows Me 1 Right-click the Softex BayManager icon on the Microsoft Windows taskbar. 2 Click Remove/Swap. 3 Wait a few seconds until the device is ready to be ejected. 4 Keep the display open, and tilt the computer back so that you can access the bottom of the computer. 5 Slide and hold the latch release, and pull the device out of the module bay.
2H767bk0.book Page 27 Friday, September 28, 2001 1:37 PM 2 Press and repeat to locate the Infrared Data Port option under the Basic Device Configuration heading of the system setup program. 3 Press the down-arrow key to highlight Disabled next to Infrared Data Port. 4 Press the right-arrow key to highlight a COM port. Ensure that the COM port that you highlight is different from the Serial Port and Modem COM ports. 5 Press the down-arrow key to highlight Fast IR or Slow IR.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 28 Friday, September 28, 2001 1:37 PM 6 Click Apply, and then click OK to close the WinDVD Properties window. 7 Click Exit. Setting Up the APR to Connect to a Network NOTICE: Do not install a network adapter or a network adapter/modem combination PC Card until you complete the advanced port replicator (APR) setup. HINT: A network adapter is also referred to as a network interface controller (NIC).
2H767bk0.book Page 29 Friday, September 28, 2001 1:37 PM NOTICE: Most surge protectors do not protect against lightning strikes. Dell recommends that you disconnect your computer from the electrical outlet when lightning occurs in your area. NOTICE: Surge protectors do not protect against power fluctuations or power interruptions. Power surges on telephone lines can damage modems. Dell recommends that you disconnect the telephone line from the telephone wall jack during electrical storms.
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2H767bk0.book Page 31 Friday, September 28, 2001 1:37 PM 2 SECTION 2 Solving Problems ww w. d el l . co m | su ppo r t . de l l .
2H767bk0.book Page 32 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions. HINT: If you have a problem with an external device, see the device documentation or contact the manufacturer. See page 35. Press the power button to resume from standby mode. See the Tell Me How help file for more information on standby mode.
2H767bk0.book Page 33 Friday, September 28, 2001 1:37 PM See page 38. See page 40. See page 41. See page 42. See page 46. See page 47. See page 48. See page 49. See page 49–53 See page 53. See page 36. See page 54. See page 42. See page 56. See page 58.
2H767bk0.book Page 34 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Accessing Help TO A C C E S S T HE Tell Me How HE LP F I L E Microsoft® Windows® XP 1 Click the Start button and then click Help and Support. 2 Click User and system guides and then click User’s guides. 3 Click Tell Me How. Windows Millennium Edition (Me) and Windows 2000 Click the Start button, point to Programs, point to User’s Guides, and then click Tell Me How.
2H767bk0.book Page 35 Friday, September 28, 2001 1:37 PM Power Problems C H E C K T HE PO W E R LI GH T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. HINT: See the Tell Me How help file for information on standby mode. To access the help file, see page 34.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 36 Friday, September 28, 2001 1:37 PM C H E C K T HE P O W E R P R O P E R T I E S — See the Tell Me How help file or search for the keyword standby in the Help and Support Center (Help in Windows Me and Windows 2000). To access help, see page 34. R E S E A T TH E M E M O R Y M O D U LE S — If the computer power light turns on but the display remains blank, reseat the memory modules (see page 81).
2H767bk0.book Page 37 Friday, September 28, 2001 1:37 PM A R E Q UI R E D . D L L FI LE W A S N O T F O U ND — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions.
2H767bk0.book Page 38 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Video and Display Problems If the display is blank HINT: If you are using a program that requires a higher resolution than your computer supports, Dell recommends that you attach an external monitor to your computer. C H E C K T HE P O W E R LI G H T — When the power light is blinking, the computer has power.
2H767bk0.book Page 39 Friday, September 28, 2001 1:37 PM If the display is difficult to read A D J U S T T HE B R I G HTN E S S — Press or press to decrease the brightness. to increase the brightness, M O V E T HE S UB W O O F E R A W A Y FR O M T HE C O M P U TE R O R MO NI TO R — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.
2H767bk0.book Page 40 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m If only part of the display is readable C O N NE C T A N E X T E R N A L MO NI TO R 1 Turn off your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 103).
2H767bk0.book Page 41 Friday, September 28, 2001 1:37 PM A D J U S T T HE W I ND O W S V O L UM E C O NT R O L — In Windows XP, click the gray speaker icon in the lower-right corner of your screen. In Windows Me and Windows 2000, double-click the yellow speaker icon in the lower-right corner of the screen. Be sure that the volume is turned up and that the sound is not muted. TE S T TH E S PE A KE R S — Plug the speaker audio cable into the line-out connector on the computer.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 42 Friday, September 28, 2001 1:37 PM V E R I FY TH A T TH E P R I N TE R I S R E C O G NI Z E D B Y W I ND O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If your printer model is listed, right-click the printer icon. 5 Click Properties, and then select the Ports tab.
2H767bk0.book Page 43 Friday, September 28, 2001 1:37 PM V E R I FY TH AT TH E PR IN TE R I S R E C O G NI Z E D B Y W I ND O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If your printer model is listed, right-click the printer name. 5 Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is USB.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 44 Friday, September 28, 2001 1:37 PM C H E C K T HE C O N NE C T I O N — Verify that the telephone line is connected to the modem. C H E C K T HE TE L E P HO NE L I NE — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E G UL A R D I A L T O N E — If you have voice mail service, you may hear an irregular dial tone when you have messages.
2H767bk0.book Page 45 Friday, September 28, 2001 1:37 PM TUR N O F F C A L L W A I TI N G ( C A TC H - P H O N E ) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP 1 Click the Start button and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click to highlight your type of connection in the displayed list.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 46 Friday, September 28, 2001 1:37 PM V E R I FY TH A T TH E M O D E M I S C O M M UNI C A T I N G W I TH W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Network and Internet Connections. 4 Click Internet Options. 5 Click Network Diagnostics and perform the connectivity test. Windows Me 1 Click the Start button, point to Settings, and then click Control Panel.
2H767bk0.book Page 47 Friday, September 28, 2001 1:37 PM C H E C K T HE S C A N NE R C A B LE C O NNE C TI O N — Ensure that the scanner cable is firmly connected to the computer and to the scanner. U N L O C K TH E S C A NN E R — Ensure that your scanner is unlocked if it has a locking tab or button. R E I NS T A LL TH E S C A N NE R D R I V E R — See the scanner documentation for instructions.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 48 Friday, September 28, 2001 1:37 PM TO V E R I FY TH A T T HE P R O B L E M I S W I T H T HE M O U S E , C H E C K TH E T O U C H PA D 1 Turn off the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective.
2H767bk0.book Page 49 Friday, September 28, 2001 1:37 PM TO V E R I FY TH AT T HE PR O B L E M I S W I T H T HE E X TE R NA L KE Y B O A R D , C HE C K T HE I N TE G R A TE D KE Y B O A R D 1 Turn off the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows XP desktop, click Start, point to All Programs, point to Accessories, and click Notepad. 5 From the Windows Me or Windows 2000 desktop, click Start, point to Programs, point to Accessories, and click Notepad.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 50 Friday, September 28, 2001 1:37 PM E NS UR E T HA T T HE D I S K I S N O T W R I T E - P R O TE C TE D — You cannot save data to a write-protected disk. See the following figure. back of floppy disk not write-protected write-protected TR Y A NO TH E R F LO P P Y D I S K — Insert another disk to eliminate the possibility that the original disk is defective.
2H767bk0.book Page 51 Friday, September 28, 2001 1:37 PM If you cannot play a CD, CD-RW, or DVD E NS UR E T HA T W I ND O W S R E C O G N I Z E S T HE D R I V E — In Windows XP, click the Start button and then click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
2H767bk0.book Page 52 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m If you cannot play a DVD movie HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. E NS UR E T HA T W I ND O W S R E C O G N I Z E S T HE D R I V E — In Windows XP, click the Start button and click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop.
2H767bk0.book Page 53 Friday, September 28, 2001 1:37 PM C HA NG E TH E W R I TE S P E E D TO A S L O W E R R A T E — See the help files for your CD creation software. C LO S E A LL O TH E R O PE N PR O G R A M S — Closing all other open programs before writing to the CD-RW may alleviate the problem. If you have problems with a hard drive A LL O W TH E C O M P U T E R T O C O O L B E F O R E TU R NI N G I T O N — A hot hard drive may prevent the operating system from starting.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 54 Friday, September 28, 2001 1:37 PM C H E C K T HE NE TW O R K L I G HT S O N T HE N E T W O R K C O N NE C T O R — Green indicates that the network connection is active. If the status light is not green, try replacing the network cable. Amber indicates that the optional internal network adapter driver is loaded and the adapter is detecting activity. R E S TA R T T HE C O M P U TE R — Try to log on to the network again.
2H767bk0.book Page 55 Friday, September 28, 2001 1:37 PM A solid blue screen appears TUR N THE C O M P UT E R O FF — If the computer does not respond to a keystroke or a proper shutdown (see page 24), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.
2H767bk0.book Page 56 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m E-Mail Problems E NS UR E T HA T Y O U A R E C O N NE C TE D TO T HE I N TE R NE T — With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.
2H767bk0.book Page 57 Friday, September 28, 2001 1:37 PM NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process. CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before continuing with the rest of this procedure. 10 Ground yourself by touching one of the metal connectors on the back of the computer. 11 Replace the memory modules, the memory module cover, and the screw(s).
2H767bk0.book Page 58 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Resolving Other Technical Problems G O TO T HE D E L L S UP P O R T W E B S I TE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 100 for a description of the hardware and software support provided by Dell. E- M A I L D E LL — Go to support.dell.
2H767bk0.book Page 59 Friday, September 28, 2001 1:37 PM To install a driver or utility from your Drivers and Utilities CD: 1 Save your work in all open programs. 2 Insert your Drivers and Utilities CD into the CD or DVD drive. In most cases, the CD should start running automatically. If it does not, start Microsoft® Windows® Explorer, click your CD drive directory to display the CD contents, and then double-click the autocd.exe file.
2H767bk0.book Page 60 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Windows XP 1 Save and close any open files, exit any open programs, and insert the Drivers and Utilities CD into the CD or DVD drive. 2 Click the Start button, and click Control Panel. 3 Under Pick a category, click Performance and Maintenance. 4 Under or pick a Control Panel icon, click System. 5 Click the Hardware tab. 6 Click Device Manager.
2H767bk0.book Page 61 Friday, September 28, 2001 1:37 PM 6 Click Update Driver. 7 Verify that Automatic search for a better driver (Recommended) is selected, and then click Next. 8 Click Finish, and then click Yes to restart the computer. Windows 2000 1 Save and close any open files, exit any open programs, and insert your Drivers and Utilities CD. 2 Click the Start button, point to Settings, and then click Control Panel. 3 Double-click the System icon. 4 Click the Hardware tab.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 62 Friday, September 28, 2001 1:37 PM 1 Click the Start button, and then right-click My Computer. 2 Click Properties. 3 Click the Hardware tab, and then click Device Manager. 4 In the Device Manager window, right-click the device for which the new driver was installed and then click Properties. 5 Click the Drivers tab. 6 Click Roll Back Driver.
2H767bk0.book Page 63 Friday, September 28, 2001 1:37 PM If an IRQ conflict exists, the Device status area in the Properties window reports what other devices are sharing the device's IRQ. 9 Resolve any IRQ conflicts. You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list.
2H767bk0.book Page 64 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m You can also use the Windows Me Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting in the What would you like help with? list, click Hardware & system device problems, click Hardware, memory, & others, and then click Hardware Troubleshooter.
2H767bk0.book Page 65 Friday, September 28, 2001 1:37 PM Using System Restore Windows XP and Windows Me provide a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations) or other system settings, have left the computer in an undesirable operating state. You can also undo the last "System Restore." System Restore automatically creates system checkpoints.
2H767bk0.book Page 66 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Windows Me 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the System icon. 3 Click the Performance tab. 4 Click File System. 5 Click the Troubleshooting tab, and make sure that Disable System Restore is not checked.
2H767bk0.book Page 67 Friday, September 28, 2001 1:37 PM 4 Type a name for the new restore point in the Restore point description field. The present date and time are automatically added to the description of the new restore point. 5 Click Create (click Next in Windows Me). 6 Click OK (click Close in Windows Me). Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, first try using Device Driver Rollback (see page 59).
2H767bk0.book Page 68 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m In Windows Me, the Restoration in Progress screen appears, and then the computer automatically restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Save and close all open files and exit all open programs.
2H767bk0.book Page 69 Friday, September 28, 2001 1:37 PM 3 Press any key when the Press any key to boot from CD message appears on the screen. 4 When the Windows XP Setup screen appears, press to select To set up Windows now. 5 Read the information in the License Agreement window, and then press on your keyboard to agree with the license information.
2H767bk0.book Page 70 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m 14 If your computer has a network adapter, select the appropriate network settings. If your computer does not have a network adapter, you do not see this option. Windows XP begins to install its components and configure the computer. The computer automatically restarts. 15 When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue.
2H767bk0.book Page 71 Friday, September 28, 2001 1:37 PM e Press program. to save your changes and exit the system setup f Press any key to boot the computer from the CD. 2 At the Welcome window, click OK. 3 Double-click Refresh Windows OS. 4 Click OK. 5 Click OK again. The installation takes 25-45 minutes. 6 Remove the Operating System CD from the drive, and click OK to restart your computer. The Getting ready to run Windows for the first time window appears.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 72 Friday, September 28, 2001 1:37 PM 15 If you set a password in step 13, type your password and click OK. If you did not set a password, click OK. 16 Reinstall the appropriate drivers (see page 61). 17 Reenable your virus protection software. Reinstalling Windows 2000 NOTICE: The Operating System CD provides options for reinstalling the Windows 2000 operating system.
2H767bk0.book Page 73 Friday, September 28, 2001 1:37 PM 4 When the Windows 2000 Professional Setup window appears, press the arrow keys to select the Windows 2000 partition option that you want. Then press the key for the partition option you chose. 5 When the Windows 2000 Professional Setup window reappears, press the arrow keys to select the type of file system that you want Windows 2000 to use, and then press . The installation takes 25-45 minutes. 6 Press again to restart your computer.
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2H767bk0.book Page 75 Friday, September 28, 2001 1:37 PM 3 SECTION 3 R e p l a c i n g Pa r t s Using the Advanced Port Replicator Adding Memory Adding a Mini PCI Card Replacing the Hard Drive Adding a Daughter Card Modem ww w. d el l . co m | su ppo r t . de l l .
2H767bk0.book Page 76 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Using the Advanced Port Replicator HINT: If you receive a BIOS upgrade floppy disk with your APR, use the disk to upgrade your computer before you use the APR. The advanced port replicator (APR) integrates your computer into a desktop environment. The APR includes a network adapter to connect your computer to a network.
2H767bk0.book Page 77 Friday, September 28, 2001 1:37 PM Connector Icon (continued) Connector Description Connect a PS/2-compatible mouse. Connect a serial device, such as a serial mouse or digital camera. Connect a network interface cable. Connect a parallel device, such as a printer. Connect an external monitor. Connect the AC adapter. The audio line-out connector is on the side of the APR.
2H767bk0.book Page 78 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m APR Controls and Indicators eject/locking lever locked position padlock slot security lock slot unlocked position eject position drive access light power light power button undock request button docking light Docking the Computer NOTICE: Before you initially connect your computer to the APR, you must complete the operating system setup.
2H767bk0.book Page 79 Friday, September 28, 2001 1:37 PM 2 Disconnect any external devices, and remove any PC Cards from the computer. 3 Connect the AC adapter to the connector on the APR, and connect the AC power cable to an electrical outlet. 4 Horizontally center the computer on the APR base, with the back of the computer facing the APR docking connector. 5 Slide the computer toward the connector until you feel the grooves on the bottom of the computer engage with the alignment rails.
2H767bk0.book Page 80 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m NOTICE: If you do not use correct undocking procedures, you may lose data and the computer may not restart. 1 Save and close all open files and exit all open programs. 2 Perform one of the following procedures: • Click the Start button, and then click Eject PC. After a few seconds, the computer power light turns off. • Press the undock request button on the APR.
2H767bk0.book Page 81 Friday, September 28, 2001 1:37 PM Monitor Stand NOTICE: The stand supports monitors that weigh up to 45.3 kg (100 lb). Heavier monitors may damage the stand, computer, and APR. monitor stand HINT: Be sure that the back legs on the monitor stand engage the slots on either side of the APR base. computer APR base Adding Memory You can increase your computer memory by installing memory modules on the system board.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 82 Friday, September 28, 2001 1:37 PM 4 Remove all installed batteries, and disconnect the AC adapter cable and any external devices from the computer. Wait 5 seconds before proceeding. 5 Ground yourself by touching a metal connector on the back of the computer. NOTICE: While you work, periodically touch unpainted metal on the computer to dissipate static electricity that might harm internal components.
2H767bk0.book Page 83 Friday, September 28, 2001 1:37 PM memory module securing clip NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled "JDIM (DIMMA)" before you install a module in the connector labeled "JDIM2 (DIMMB)." 8 Ground yourself and install the new memory module: a Align the notch in the module with the slot in the center of the connector.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 84 Friday, September 28, 2001 1:37 PM 9 Replace the cover and screw(s). NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.
2H767bk0.book Page 85 Friday, September 28, 2001 1:37 PM 10 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 11 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. Adding a Mini PCI Card If you ordered a Mini PCI card at the same time that you ordered your computer, Dell has already installed the card for you.
2H767bk0.book Page 86 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m 10 If a Mini PCI card is not already installed, go to step 11. If you are replacing a Mini PCI card, remove the existing card: a Disconnect the Mini PCI card from the antenna cables. screws (2) memory module cover b To release the Mini PCI card, spread the metal securing tabs until the card pops up slightly. c Lift the Mini PCI card out of its connector.
2H767bk0.book Page 87 Friday, September 28, 2001 1:37 PM antenna cables (2) antenna connectors on computer (2) antenna connectors on card (2) 13 Lower the Mini PCI card toward the inner tabs to approximately a 20-degree angle. 14 Continue lowering the Mini PCI card until it snaps into the inner tabs of the socket. 15 Replace the cover. Replacing the Hard Drive NOTICE: To prevent data loss, turn off your computer (see page 24) before removing the hard drive.
2H767bk0.book Page 88 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m HINT: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. HINT: You need the Operating System CD to install the Windows® operating system. You also need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive.
2H767bk0.book Page 89 Friday, September 28, 2001 1:37 PM NOTICE: Use firm and even pressure to slide the hard drive into place. If you force the drive into place using excessive force, you may damage the connector. 8 Push the hard drive into the hard drive bay until the drive is fully seated. 9 Replace and tighten the screw(s) you removed in step 4. 10 Use the Operating System CD to install the operating system you are using for your computer (see page 68).
2H767bk0.book Page 90 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Adding a Daughter Card Modem If you ordered the optional modem at the same time that you ordered your computer, Dell has already installed the modem for you. 90 Re pl a c i n g Par t s 1 Make sure that the work surface is flat and clean to prevent scratching the computer cover. 2 Save and close any open files, exit any open programs, and shut down the computer (see page 24).
2H767bk0.book Page 91 Friday, September 28, 2001 1:37 PM pull tab modem cable connector modem cable 11 Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. 12 Align the modem with the screw hole(s) and press the modem into the connector on the system board. 13 Install the screw(s) to secure the modem to the system board. 14 Replace the modem cover.
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2H767bk0.book Page 93 Friday, September 28, 2001 1:37 PM 4 SECTION 4 Appendix Specifications Standard Settings Returning Items for Warranty Repair or Credit Dell Technical Support Policy (U.S. Only) Contacting Dell Returning Items for Warranty Repair or Credit Limited Warranties and Return Policy ww w. d el l . co m | su ppo r t . de l l .
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2H767bk0.book Page 95 Friday, September 28, 2001 1:37 PM Memory Architecture PC133 SDRAM Memory module socket two user-accessible SODIMM sockets Memory module capacities 64, 128, 256, and 512 MB Memory type 3.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 96 Friday, September 28, 2001 1:37 PM Ports and Connectors (continued) Modem RJ-11 port (optional) Ethernet LAN RJ-45 port (optional) Communications Modem: Type v.
2H767bk0.book Page 97 Friday, September 28, 2001 1:37 PM Audio (continued) Internal speaker amplifier 1.0-W channel into 4 ohms Volume controls keyboard shortcuts, program menus Display Type (active-matrix TFT) XGA; SXGA+; UXGA Dimensions: Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolutions 1024 x 768 at 16.8 million colors (XGA), 1400 x 1050 at 16.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 98 Friday, September 28, 2001 1:37 PM Keyboard (continued) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Track Stick X/Y position resolution (graphics table mode) Size 250 count/sec @ 100 gf protrudes 0.
2H767bk0.book Page 99 Friday, September 28, 2001 1:37 PM Battery (continued) Life span (approximate) 500 discharge/charge cycles0 Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) AC Adapter Input voltage 90 to 264 VAC Input current (maximum) 1.7 A Input frequency 47 to 63 Hz Output current 4.5 A (maximum at 4-second pulse); 3.5 A (continuous) Output power 70 W Rated output voltage 19.5 VDC Dimensions: Height 27.94 mm (1.1 inches) Width 58.
w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 100 Friday, September 28, 2001 1:37 PM Physical (continued) Weight (with 8-cell battery): 2.4 kg (5.3 lb) with travel module 2.6 kg (5.7 lb) with floppy drive 2.6 kg (5.8 lb) with CD drive Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration: Operating 0.
2H767bk0.book Page 101 Friday, September 28, 2001 1:37 PM Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer. 2 When the Dell™ logo appears, press immediately.
2H767bk0.book Page 102 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region. 2 Include a copy of the invoice and a letter describing the reason for the return.
2H767bk0.book Page 103 Friday, September 28, 2001 1:37 PM Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software & Peripherals (DellWare™), Readyware, and Custom Factory Integration (DellPlus™)2.
2H767bk0.book Page 104 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m See "Dell Technical Support Policy (U.S. Only)" on page 100 for a description of the hardware and software support provided by Dell.
2H767bk0.book Page 105 Friday, September 28, 2001 1:37 PM Department Name or Service Area, Website and E-mail Address Country (City) International Access Code Country Code City Code Brazil Customer Support, Technical Support International Access Code: 0021 Tech Support Fax Area Codes, Local Numbers, and Toll Free Numbers 0800 90 3355 55 51 481 5470 Country Code: 55 Sales City Code: 51 Website: http://www.dell.
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2H767bk0.book Page 109 Friday, September 28, 2001 1:37 PM Department Name or Service Area, Website and E-mail Address Country (City) International Access Code Country Code City Code Area Codes, Local Numbers, and Toll Free Numbers Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 Fax 02 696 821 13 Switchboard 02 696 821 12 Website: http://support.euro.dell.com E-mail: http://support.
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2H767bk0.book Page 111 Friday, September 28, 2001 1:37 PM Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
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w w w. d e l l . c o m | s up p o r t . d el l . c o m 2H767bk0.book Page 116 Friday, September 28, 2001 1:37 PM Department Name or Service Area, Website and E-mail Address Country (City) International Access Code Country Code City Code Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tabago General Support U.K.
2H767bk0.book Page 117 Friday, September 28, 2001 1:37 PM Department Name or Service Area, Website and E-mail Address Country (City) International Access Code Country Code City Code Area Codes, Local Numbers, and Toll Free Numbers U.S.A.
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2H767bk0.book Page 119 Friday, September 28, 2001 1:37 PM FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom or back panel of your computer, on card-mounting brackets, and on the cards themselves.
2H767bk0.book Page 120 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
2H767bk0.book Page 121 Friday, September 28, 2001 1:37 PM The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of all the RENs on your telephone line should be less than five to ensure proper service from the telephone company.
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2H767bk0.book Page 123 Friday, September 28, 2001 1:37 PM NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V.
2H767bk0.book Page 124 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col.
2H767bk0.book Page 125 Friday, September 28, 2001 1:37 PM One-Year Limited Warranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text.
2H767bk0.book Page 126 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software. Dell owns all parts removed from repaired products.
2H767bk0.book Page 127 Friday, September 28, 2001 1:37 PM These provisions apply to Dell’s one-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
2H767bk0.book Page 128 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period.
2H767bk0.book Page 129 Friday, September 28, 2001 1:37 PM You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data.
2H767bk0.book Page 130 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
2H767bk0.book Page 131 Friday, September 28, 2001 1:37 PM Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See “Contacting Dell” on page 103 to find the appropriate contact information for obtaining customer assistance.
2H767bk0.book Page 132 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data.
2H767bk0.book Page 133 Friday, September 28, 2001 1:37 PM These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
2H767bk0.book Page 134 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See “Contacting Dell” on page 103 to find the appropriate contact information for obtaining customer assistance.
2H767bk0.book Page 135 Friday, September 28, 2001 1:37 PM DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
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2H767bk0.book Page 137 Friday, September 28, 2001 1:37 PM Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
2H767bk0.book Page 138 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
2H767bk0.book Page 139 Friday, September 28, 2001 1:37 PM Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
2H767bk0.book Page 140 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
2H767bk0.book Page 141 Friday, September 28, 2001 1:37 PM General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
2H767bk0.book Page 142 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m "Total Satisfaction" Return Policy (U.S. and Canada Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price.
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2H767bk0.book Page 144 Friday, September 28, 2001 1:37 PM w w w. d e l l . c o m | s up p o r t . d el l . c o m Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
2H767bk0.book Page 145 Friday, September 28, 2001 1:37 PM Index A advanced port replicator connecting to a network, 28 APR connecting to a network, 28 docking the computer, 76 Dolby Headphone setting up, 27 drives fixing problems, 49 DVD drive fixing problems, 52 B E BIOS, 101 electrostatic discharge.
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