Inspiron 13 5000 Service Manual Computer Model: Inspiron 5370 Regulatory Model: P87G Regulatory Type: P87G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer........................... 11 Before you begin .....................................................................................11 Safety instructions...................................................................................11 Recommended tools............................................................................... 12 Screw list................................................................................................
Replacing the memory module.................................... 26 Procedure...............................................................................................26 Post-requisites....................................................................................... 26 Removing the wireless card......................................... 27 Prerequisites...........................................................................................27 Procedure............................................
Replacing the solid-state drive.................................... 38 Procedure...............................................................................................38 Post-requisites....................................................................................... 38 Removing the touchpad.............................................. 39 Prerequisites...........................................................................................39 Procedure........................................
Replacing the power-adapter port...............................53 Procedure ..............................................................................................53 Post-requisites....................................................................................... 53 Removing the display assembly................................... 54 Prerequisites...........................................................................................54 Procedure................................................
Replacing the power button with fingerprint reader.... 70 Procedure ..............................................................................................70 Post-requisites........................................................................................70 Removing the system board.........................................71 Prerequisites........................................................................................... 71 Procedure......................................................
Replacing the camera..................................................84 Procedure ..............................................................................................84 Post-requisites....................................................................................... 84 Removing the display panel......................................... 85 Prerequisites.......................................................................................... 85 Procedure......................................
Replacing the display back-cover and antenna assembly..................................................................... 97 Procedure...............................................................................................97 Post-requisites........................................................................................97 Downloading drivers....................................................98 Downloading the audio driver.................................................................
Troubleshooting..........................................................119 Flea power release.................................................................................119 Flashing the BIOS.................................................................................. 119 Flashing BIOS (USB key)...................................................................... 120 Fixing a no-boot issue caused by USB-boot support............................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
Component Secured to Screw type Quantity Screw image Display panel Display backcover and antenna assembly M2x2.5 4 Fan System board M2x5 2 Hinges Palm-rest and keyboard assembly M2.5x4 6 Hinge brackets Display backcover and antenna assembly M2.5x2.
Component Secured to Screw type Quantity Screw image Touchpad (Support brackets) Palm-rest and keyboard assembly M2x2.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Loosen the three captive screws on the base cover. 2 Remove the seven screws (M2.
4 Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
5 Disconnect the battery cable from the system board. 6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the battery cable to the system board, if applicable.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
3 Lift the battery off the palm-rest and keyboard assembly.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
Removing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
Procedure 1 Locate the memory module and lift the Mylar to access the memory module. 2 Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
3 Remove the memory module from the memory-module slot.
Replacing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Lift the Mylar to access the memory-module slot.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Locate the wireless card on your computer.
3 Remove the wireless-card bracket from the wireless card. 4 Using a plastic scribe, disconnect the antenna cables from the wireless card. 5 Angle and pull the wireless card to remove it from the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
4 Replace the screw (M2x5) that secures the wireless-card bracket to the wireless card and the I/O board. Post-requisites Replace the base cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
2 32 Lift the coin-cell battery off from the system board.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the coin-cell battery on the system board.
Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the fan cable from the system board.
Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the fan with the screw holes on the system board.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure 1 Locate the solid-state drive on the system board. 2 Remove the screw (M2x3) that secures the solid-state drive to the I/O board. 3 Lift and slide the solid-state drive to remove it from the solid-state drive slot on the system board.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
2 Lift the touchpad bracket off the palm-rest and keyboard assembly. 3 Peel off the adhesive tape that secures the touchpad to the system board. 4 Open the latch and disconnect the touchpad cable from the system board. 5 Remove the four screws (M2x2) securing the touchpad to the palm-rest and keyboard assembly.
6 Lift the touchpad from the slot on the palm-rest and keyboard assembly.
Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the touchpad into the slots on the palm-rest and keyboard assembly.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the speaker cable from the system board.
4 44 Lift the right speaker off the palm-rest and keyboard assembly.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 Lift the heat sink off the system board. NOTE: Depending on the configuration ordered, the type of heat sink may be different from the illustration.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
Procedure 1 50 Remove the two screws (M2.5x4) that secure the right hinge to the system board and palm-rest and keyboard assembly.
2 Lift the palm-rest and keyboard assembly at an angle to lift up the right hinge. 3 Disconnect the power-adapter port cable from the system board.
4 52 Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
3 Disconnect the display cable from the system board.
4 56 Lift the palm-rest and keyboard assembly at an angle.
5 Slide and remove the palm-rest and keyboard assembly off the display assembly.
6 58 After performing all the above steps, you are left with display assembly.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the solid-state drive.
Procedure 1 Remove the two screws (M2.5x4) that secure the left hinge to the palm-rest and keyboard assembly.
2 Lift the palm-rest and keyboard assembly at an angle to lift up the left hinge. 3 Open the latch that secures the I/O-board cable, then disconnect the cable from the I/O board. 4 Open the latch securing the fingerprint reader cable, then disconnect the cable from the I/O board–Optional for computers shipped with fingerprint readers.
5 Remove the two screws (M2x2) that secure the I/O board to the palm-rest and keyboard assembly.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the power button WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the solid-state drive. 3 Remove the wireless card.
2 66 Lift the power button off the palm-rest and keyboard assembly.
Replacing the power button WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the power button with fingerprint reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
3 Lift the power button with fingerprint reader, along with its cable, off the palmrest and keyboard assembly.
Replacing the power button with fingerprint reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
6 Open the latch and disconnect the touchpad cable from the system board. 7 Open the latch and disconnect the keyboard cable from the system board. 8 Open the latch and disconnect the keyboard back-light cable from the system board–Optional for computers shipped with backlit keyboards. 9 Open the latch and disconnect the I/O board cable from the system board. 10 Remove the six screws (M2x2) that secure the system board to the palm-rest and keyboard assembly.
11 Lift the system board off the palm-rest and keyboard assembly.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
11 Connect the display cable to the system board. Post-requisites 1 Replace the memory module. 2 Replace the heat sink. 3 Replace the fan. 4 Replace the solid-state drive. 5 Replace the battery. 6 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
Removing the palm-rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the speakers.
Replacing the palm-rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a flat surface.
Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card. 3 Remove the display assembly.
2 80 Remove the display bezel off the display back-cover and antenna assembly.
Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card. 3 Remove the display assembly.
3 Lift the camera module from the display back-cover and antenna assembly.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to the camera module.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card. 3 Remove the display assembly.
2 Lift the display panel and turn it over. 3 Peel the tape adhering the display cable to the back of the display panel. 4 Lift the latch and disconnect the display cable from the display-panel cable connector.
5 Lift the display panel away from the display back-cover and antenna assembly.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the display panel on a flat and clean surface.
Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card. 3 Remove the display assembly.
4 90 Lift the hinges and brackets off the display back-cover and antenna assembly.
Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card. 3 Remove the display assembly.
4 Remove the display cable from the display back-cover and antenna assembly.
Replacing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Audio. 6 Click Download to download the audio driver for your computer.
4 Click Drivers & downloads → Find it myself. 5 Scroll down the page, and expand Video. 6 Click Download to download the graphics driver for your computer. 7 After the download is complete, navigate to the folder where you saved the graphics driver file. 8 Double-click the graphics driver file icon, and follow the instructions on the screen. Table 4. Display adapter in device manager Before driver installation After driver installation Downloading the USB 3.0 driver 1 Turn on your computer.
8 Double-click the driver file icon and follow the instructions on screen. Table 5. Identifying USB 3.0 driver in device manager Before driver installation After driver installation Downloading the Wi-Fi driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
8 Double-click the driver file icon and follow the on-screen instructions to install the driver. Table 6. Identifying Wi-Fi driver in device manager Before driver installation After driver installation Downloading the media-card reader driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
7 After the download is complete, navigate to the folder where you saved the card reader driver file. 8 Double-click the card reader driver file icon, and follow the instructions on the screen. Table 7. Identifying media-card reader driver in device manager Before driver installation After driver installation Downloading the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit.
Downloading the network driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Network. 6 Click Download to download the network driver for your computer.
8 Double-click the network driver file icon and follow the instructions on screen. Table 8.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear. Table 9. System setup options—System information menu General-System Information System Information BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Ownership Tag Displays the ownership tag of the computer.
General-System Information Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Device Information M.2 SATA Displays the M.2 SATA SSD device information of the computer. M.2 PCIe SSD-0 Displays the M.
General-System Information Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable Attempt Legacy Boot Enable or disable Legacy Boot. UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu. Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS AM/PM format. Table 10.
System Configuration Enable Camera Enable or disable the camera. Table 11. System setup options—Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power. Table 12. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password. System Password Set, change, or delete the system password. Strong Password Enable or disable strong passwords.
Security Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set. Master Password Lockout Disables the master password support. Hard Disk passwords need to be cleared before changing the setting. Table 13. System setup options—Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature. Expert Key Management Expert Key Management Enable or disable Expert Key Management.
Intel Software Guard Extensions Default: Enabled. HyperThread control Enable or disable HyperThreading in the processor. Default: Enabled. Power Management AC Behavior Enables the system to turn on automatically, when AC power is supplied. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology. Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time.
Intel Software Guard Extensions Prompt on Warnings and Errors Enable or disable Prompt on Warnings and Errors Continue on Warnings Enable or disable Continue on Warnings Continue on Warnings and Errors Enable or disable Continue on Warnings and Errors Table 15. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology.
Table 18. System setup options—System Logs menu System Logs BIOS Events Display BIOS events. Thermal Events Display Thermal events. Power Events Display Power events. Table 19. System setup options—SupportAssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool.
System and setup password Table 20. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
3 Type the system password that you entered earlier in the Confirm new password field and click OK. 4 Press Esc and a message prompts you to save the changes. 5 Press Y to save the changes. The computer reboots. Deleting or changing an existing system setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password.
3 Wait for one minute. 4 Replace the coin-cell battery. 5 Replace the base cover. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell.
Troubleshooting Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1 Turn off your computer. 2 Remove the base cover. 3 Press and hold the power button for 15 seconds to drain the flea power. 4 Replace the base cover. 5 Turn on your computer.
Flashing BIOS (USB key) 1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3 Copy the BIOS setup program file to the bootable USB drive. 4 Connect the bootable USB drive to the computer that needs the BIOS update. 5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
Enhanced Pre-Boot System Assessment (ePSA) diagnostics CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages. The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
8 If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light Indicates the power and battery-charge status Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. Off • Power adapter is connected and the battery is fully charged.
Light pattern Problem description 3,2 PCI or video card or chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white — Caps Lock enabled. • Off — Caps Lock disabled.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
• • • • • Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information To locate the Me and My Dell relevant to your product, identify your product through one of the following: • • • Select Detect Product. Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.
