Inspiron 14 5409 Service Manual Regulatory Model: P130G Regulatory Type: P130G002 January 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Safety instructions..............................................................................................................................................................
Installing the coin-cell battery.................................................................................................................................. 39 Power-adapter port.......................................................................................................................................................... 40 Removing the power-adapter port.........................................................................................................................
Clearing BIOS (System Setup) and System passwords..................................................................................... 81 Chapter 5: Troubleshooting.........................................................................................................83 Locate the Service Tag or Express Service Code of your Dell computer ..............................................83 SupportAssist diagnostics.................................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader.
● ● ● ● ● use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week. ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time.
After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Heat sink System board M2x5.85 (captive) ● Integrated GPU: 4 ● Discrete GPU: 7 Wireless-card bracket System board M2 x 3 1 Touchpad Palm-rest and keyboard assembly M2 x 2 2 Touchpad bracket Palm-rest and keyboard assembly M1.6 x 2 3 Power-button bracket Palm-rest and keyboard assembly M2 x 2 1 Power button with fingerprint reader (optional) Palm-rest and keyboard assembly M2 x 2.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 12 Base cover Battery Power-adapter port Heat sink Memory module Speakers System board Touchpad Display assembly Palm-rest and keyboard assembly Power button with fingerprint reader Coin-cell battery I/O board Fan Wireless card M.2 2280 solid-state drive in M.
Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Removing and installing components
Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover. 4. Disconnect the battery cable from the system board.
Removing and installing components
Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 4. Tighten the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.
● Do not expose the battery to high temperatures, or disassemble battery packs and cells. ● Do not apply pressure to the surface of the battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components.
Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3.
About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1. Peel the tape and disconnect the battery cable, if applicable. 2. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery, along with its cable off the palm-rest and keyboard assembly.
Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board and adhere the tape that secures the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Lift the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Solid-state drive—M.2 slot one Removing the M.2 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in M.2 slot one. NOTE: M.
NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in M.2 slot one. NOTE: M.2 slot two supports one PCIe Gen3 x4 NVMe or SATA solid-state drive (M.2 2230 or M.2 2280) or one Intel Optane Memory H10 with Solid State Storage. NOTE: Install the solid-state drive mounting bracket, if it is not installed.
NOTE: M.2 slot two supports one PCIe Gen3 x4 NVMe or SATA solid-state drive (M.2 2230 or M.2 2280) or one Intel Optane Memory H10 with Solid State Storage. The following image indicates the location of the M.2 2280 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive off the M.
Steps 1. Align the notches on the solid-state drive with M.2 slot one on the system board. 2. Slide the solid-state drive into the M.2 slot one on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Installing the solid-state drive bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
Steps 1. Slide and remove the solid-state drive bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/M.2 2280), align and insert the SSD bracket into the bracket slot. 3. Install the solid-state drive. Solid-state drive—M.2 slot two Removing the M.2 2230 solid-state drive from M.2 slot two Prerequisites NOTE: If you have ordered a 3-cell (40 Wh) battery configuration, your computer can only support one solid-state drive in M.2 slot one. M.
Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive. 3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 4. Slide and lift the solid-state drive off M.2 slot two on the system board. Installing the M.2 2230 solid-state drive in M.
NOTE: Before installing your M.2 2230 solid-state drive, ensure that the mounting bracket is in the correct location. For more information, see Replacing the solid-state drive mounting bracket. NOTE: If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot. However, you may need a solid-state drive bracket (sold separately) to install the additional solid-state drive. The following image indicates the location of the M.
Removing the M.2 2280 solid-state drive/Intel Optane storage from M.2 slot two Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: If you have ordered a 3-cell (40 Wh) battery configuration, your computer can only support one solid-state drive in M.2 slot one. M.2 slot two is only available if you have ordered an Intel Optane storage. NOTE: If you have ordered a 4-cell (53 Wh) battery configuration, your computer may support an M.
Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive/Intel Optane storage. 3. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 4. Slide and lift the solid-state drive/Intel Optane storage off M.2 slot two on the system board. Installing the M.2 2280 solid-state drive/Intel Optane storage in M.
Steps 1. Align the notches on the solid-state drive/Intel Optane storage with the M.2 slot two on the system board. 2. Slide the solid-state drive/Intel Optane storage into the M.2 slot two on the system board. 3. Replace the screw (M2x3) that secures the solid-state drive/Intel Optane storage to the palm-rest and keyboard assembly. 4. Place the solid-state drive bracket on the solid-state drive. 5.
3. Remove the solid-state drive from M.2 slot two. About this task NOTE: If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot. However, you may need a solid-state drive bracket (sold separately; please contact Dell support) to install the additional solid-state drive. The following image provides a visual representation of the installation procedure. Steps 1. Remove the screw (M1.
Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main White MAIN △ (white triangle) Auxiliary Black AUX ▲ (black triangle) 2. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card slot. 3.
Fan Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. Steps 1. Peel and lift the mylar covering the fan cable. 2. Peel the tape and disconnect the I/O-board cable from the system board. 3. Disconnect the fan cable from the system board. 4.
Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provides a visual representation of the installation procedure. Steps 1. Align and place the fan on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the fan to the palm-rest and keyboard assembly. 3.
Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites NOTE: Removing the coin-cell battery resets the BIOS setup program's settings to default. It is recommended that you note the BIOS setup program's settings before removing the coin-cell battery. 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1. Adhere the coin-cell battery in the coin-cell battery slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2.
Steps 1. Remove the two screws (M2.5x5) that secure the right display-hinge to the system board. 2. Disconnect the power-adapter port cable from the system board. 3. Remove the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. 4. Lift the power-adapter port off the palm-rest and keyboard assembly. Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the power-adapter port into the slot on the palm rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power-adapter port on the palm-rest and keyboard assembly. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4. Connect the power-adapter port cable to the system board. 5. Press down the right display-hinge and align the screw holes on the display hinges with the screw holes on the system board. 6.
Removing and installing components 43
Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch, and then disconnect the display cable from the system board. 3. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 4. Remove the four screws (M2.5x5) that secure the display hinges to the palm-rest and keyboard assembly. 5. Lift the left and right display hinges. 6. Slide the palm-rest and keyboard assembly off the display assembly. 7.
Removing and installing components 45
Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 4. Replace the four screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly. 5. Align the display-cable connector on the system board, then firmly press into position.
2. Open the latch and disconnect the power-button cable (or fingerprint-reader cable, if applicable) from the I/O board. 3. Open the latch and disconnect the I/O-board cable from the I/O board. 4. Disconnect the coin-cell battery cable from the I/O board. 5. Remove the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly. 6. Lift the I/O board off the palm-rest and keyboard assembly.
Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery (3-cell or 4-cell). About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 3.
5. Remove the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 6. Lift the touchpad off the palm-rest and keyboard assembly. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.
Next steps 1. Install the battery (3-cell or 4-cell). 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Speakers Removing the speakers (in 3-cell battery configuration) Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure.
Steps 1. Disconnect the speaker cable from the system board. 2. Disconnect the keyboard-backlight cable and the keyboard cable from the system board. 3. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 4. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4. Connect the keyboard-backlight cable and the keyboard cable to the system board. Next steps 1.
Steps 1. Disconnect the speaker cable from the system board. 2. Disconnect the keyboard-backlight cable and the keyboard cable from the system board. 3. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 4. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. 4. Connect the keyboard-backlight cable and the keyboard cable to the system board. Next steps 1.
Heat sink Removing the heat sink (for integrated GPU) Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
About this task CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad or thermal paste provided in the kit to ensure that the thermal conductivity is achieved. The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. Steps 1.
Steps 1. In the reverse order (7>6>5>4>3>2>1), loosen the seven captive screws (M2x5.85) that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink off the system board. Installing the heat sink (for discrete GPU) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1>2>3>4>5>6>7), tighten the seven captive screws (M2x5.85) that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Remove the screw (M2x2) that secures the power-button bracket to the palm-rest and keyboard assembly. 2. Lift the power-button bracket off the palm-rest and keyboard assembly. 3. Remove the two screws (M2x2.5) that secure the power button to the palm-rest and keyboard assembly. 4. Peel the tape that secures the power-button cable to the palm-rest and keyboard assembly. 5. Lift the fingerprint-reader board (if applicable) off the palm-rest and keyboard assembly. 6.
Steps 1. Align and place the power button on the palm-rest and keyboard assembly. 2. Place the fingerprint-reader board (if applicable) on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2.5) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly. 4. Adhere the power-button cable to the palm-rest and keyboard assembly with the tape. 5. Align and place the power-button bracket on the power button. 6.
About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x5) that secure the right display hinge to the system board. 2. Peel the transparent tape, open the latch, and disconnect the display cable.
3. Disconnect the power-adapter port cable from the system board. 4. Peel and lift the mylar that covers the I/O-board cable. 5. Disconnect the fan cable. 6. Open the latch and disconnect the I/O-board cable. 7. Peel the tape that covers the USB Type-C port bracket. 8. Remove the two screws (M2x3) that secure the USB Type-C port bracket to the system board. 9. Lift the USB Type-C port bracket off the system board. 10. Disconnect the speaker cable from the system board. 11.
Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the screw (M2x2) that secures the system board to the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the system board to the palm-rest and keyboard assembly. 4. Connect the speaker cable to the system board. 5. Connect the touchpad cable to the system board. 6. Connect the keyboard backlight cable to the system board. 7. Connect the keyboard cable to the system board. 8.
6. 7. 8. 9. Install the WLAN card. Install the memory module. Install the base cover. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the memory module. Remove the WLAN card. Remove the solid-state drive from M.2 slot one. Remove the solid-state drive from M.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Install the speakers. Install the system board. Install the power-button board with optional fingerprint reader. Install the heat sink. Install the coin-cell battery. Install the touchpad.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
Table 4. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
Table 6. System setup options—System Configuration menu System Configuration Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately. Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF.
Table 6. System setup options—System Configuration menu (continued) System Configuration Default: ON. Table 7. System setup options—Video menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Brightness on AC power Sets the screen brightness when the computer is running on AC power. EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen brightness when appropriate. Default: ON. Table 8.
Table 8. System setup options—Security menu (continued) Security NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Enable Strong Passwords Enables or disables strong passwords. Default: OFF. Password Configuration Control the minimum and maximum number of characters that are allowed for Admin and System passwords. Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password).
Table 11. System setup options—Performance menu (continued) Performance Default: ON. Multi-Core Support Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. Default: All Cores. Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states. Default: ON. Table 12.
Table 13. System setup options—Wireless menu (continued) Wireless WLAN Default: ON. Bluetooth Default: ON. Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. WLAN Default: ON. Bluetooth Default: ON. Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON.
Table 16. System setup options—Maintenance menu Maintenance Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block portion is intact and functioning. Default: ON.
Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet. About this task NOTE: If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go ● ● ● to www.dell.com/support.
2. Copy the .exe file onto the bootable USB flash drive. 3. Insert the USB flash drive into the computer that requires the BIOS update. 4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and press Enter. 6. The computer restarts to a Diag C:\> prompt. 7. Run the file by typing the complete filename and press Enter. 8. The BIOS Update Utility is displayed. Follow the on-screen instructions. Figure 1.
● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key ● AC power adapter connected to the system ● Functional system battery to flash the BIOS Perform the following steps to execute the BIOS update flash process from the F12 menu: CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the system fail to boot. Steps 1.
5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS.
7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not valid. ● Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompt's you to save the changes. 5.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
5 Troubleshooting Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.
Table 20. Functions (continued) M-BIST L-BIST Trigger Press the key and the power button. Integrated into the single LED error code diagnostics. Automatically initiated during POST. Indicator of fault Battery LED light with Solid Amber Battery LED error code of [2,8] blinks Amber x2, then pause, then blinks White x8. Repair instruction Indicates a problem with the system board. Indicates a problem with the system board. System board built-in self-test (M-BIST) About this task Steps 1.
Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor. The user only needs to ensure that the colors are being displayed correctly without distortion or graphical anomalies. 4.
Table 21. BIST outcome LCD-BIST The LCD that flashes White, Red, Green, and Blue shows that the display is working fine and there is no fault with the LCD panel. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system.
Table 22.
NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory. The Disable option will be grayed out. 4. Click Yes if you accept the warning. The disabling progress is displayed. 5. Click Reboot to complete disabling your Intel Optane memory and restart your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
