Inspiron 15 5515 Service Manual Regulatory Model: P106F Regulatory Type: P106F003 March 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Safety instructions.............................................................................................................................................................. 6 Radiation Exposure Statement ....
Removing the coin-cell battery................................................................................................................................36 Installing the coin-cell battery.................................................................................................................................. 37 Heat sink..............................................................................................................................................................................
WiFi power cycle............................................................................................................................................................... 75 Drain residual flea power (perform hard reset)......................................................................................................... 75 Chapter 6: Getting help and contacting Dell................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader.
ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire. Components of an ESD field service kit The components of an ESD field service kit are: ● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list Component Screw type Quantity USB Type-C bracket M2x4 2 Power button with fingerprint reader M2x3 1 I/O board M2x3 1 Touchpad M1.6x2 3 Touchpad M2x1.8 2 Power-adapter port M2.5x4 2 Display hinges M2.5x4 6 Screw image Major components of Inspiron 15 5515 The following image shows the major components of Inspiron 15 5515.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Base cover Heat sink System board Memory Battery Right speaker Palm-rest and keyboard assembly Touchpad Display assembly Coin-cell battery I/O board M.2 2280 solid-state drive, if installed Wireless card M.
16. Fan 17. Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Loosen the two (M2x7.75) captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover. 4. Lift the base cover off the palm-rest and keyboard assembly. 5.
6. Disconnect the battery cable from the system board. 7. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
Steps 1. Connect the battery cable to the system board. 2. Adhere the tape to secure the battery cable. 3. Place the base cover on top of the palm-rest and keyboard assembly. 4. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 5. Tighten the two (M2x7.75) captive screws that secure the base cover to the palm-rest and keyboard assembly. 6.
● Do not crush, drop, mutilate, or penetrate the battery with foreign objects. ● Do not expose the battery to high temperatures, or disassemble battery packs and cells. ● Do not apply pressure to the surface of the battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components.
Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3-cell (41 Wh) battery and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the 3-cell battery on the palm-rest and keyboard assembly. 2.
Steps 1. Peel the tape that secures the battery cable to the system board. 2. Disconnect the battery cable from the system board. 3. Remove the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Lift the 4-cell battery, along with its cable, off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Using the alignment posts, place the 4-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board. 5. Adhere the tape that secures the battery cable to the system board. Next steps 1. Install the base cover. 2.
Steps 1. Flip the battery and remove the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable off the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure.
Steps 1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. Next steps 1. Install the 3-cell battery or 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working on your computer. Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Lift the Mylar to access the memory module. 2. Use your fingertips to pull the securing clips from both sides of the memory module until the memory module pops-up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory modules installed in your computer. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 4 to install any other memory modules in your computer. Next steps 1. Install the base cover. 2.
Solid-state drive—M.2 slot one Removing the 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Remove the base cover.
About this task NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one. NOTE: This procedure applies only if you are installing a 2230 solid-state drive in M.2 slot one. NOTE: Before installing your 2230 or 2280 solid-state drive, ensure that the mounting bracket is in the correct location.
About this task NOTE: Depending on the configuration ordered, your computer may support a 2280 solid-state drive, or a 2230 solid-state drive in M.2 slot one. NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. The following image indicates the location of the 2280 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure. Steps 1.
Steps 1. Align the notch on the 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the 2280 solid-state drive firmly into the solid-state drive slot at an angle. 3. Align the screw hole on the solid-state drive with the screw hole on the palm-rest and keyboard assembly. 4. Replace the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard assembly. 2. Rotate the solid-state drive mounting bracket to 180 degrees. 3. Slide the solid-state mounting bracket into the mounting slot on the palm-rest and keyboard assembly. 4. Install the 2230 solid-state drive or 2280 solid-state drive, whichever applicable. Solid-state drive—M.2 slot two Removing the 2230 solid-state drive from M.2 slot two Prerequisites NOTE: M.
Steps 1. Remove the screw (M2x3) that secures the solid-state drive thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the M.2 slot two. Installing the 2230 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
About this task NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: M.2 slot two supports only 2230 solid-state drive. NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot two. The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot two and provides a visual representation of the installation procedure. Steps 1.
4. Align the screw hole on the solid-state drive thermal shield with the screw hole on the palm-rest and keyboard assembly. 5. Replace the screw (M2x3) that secures the solid-state drive thermal shield and solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card and system board. 2. Remove the wireless-card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main White MAIN △ (white triangle) Auxiliary Black AUX ▲ (black triangle) 2. Align the notch on the wireless card with the tab on the wireless-card slot on the system board. 3.
Fan Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the fan and provide a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the system board. 2. Remove the two (M2x3) screws that secure the fan to the palm-rest and keyboard assembly. 3. Lift the fan off the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts, place the fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer.
Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Peel the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heatsink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Remove the three (M2.5x4) screws that secure the left hinge to the palm-rest and keyboard assembly. 2. Open the display hinge at an angle of 90 degrees. 3. Open the latch, and disconnect the power button with optional fingerprint reader cable from the I/O board. 4. Disconnect the coin-cell battery cable from the I/O board. 5. Peel the tape that secures the I/O-board cable to the I/O board. 6. Open the latch and disconnect the I/O-board cable from the I/O board. 7.
Steps 1. Slide the I/O board into the slots on the palm-rest and keyboard assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly. 4. Connect the power-button with optional fingerprint reader cable into the connector on the I/O board and close the latch to secure the cable. 5. Connect the coin-cell battery cable to the I/O board. 6.
About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the keyboard backlit cable, keyboard cable, and the touchpad cable from the system board. 2. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4.
About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Connect the speaker cable to the system board. 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4.
Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 3.
Steps 1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the two (M2x1.8) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly. 4. Align the screw holes on the touchpad bracket with the screw holes on the palm-rest and keyboard assembly. 5.
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the three (M2.5x4) screws that secure the left-display hinge to the system board. 4. Remove the three (M2.5x4) screws that secure the right-display hinge to the system board. 5. Open the display hinges at an angle of 90 degrees. 6. Gently slide the palm-rest and keyboard assembly off the display assembly.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Using the alignment posts, close the display hinges. 3. Replace the three (M2.5x4) screws that secure the right-display hinge to the system board. 4. Replace the three (M2.5x4) screws that secure the left-display hinge to the system board. 5. Slide the display cable into the connector on the system board and close the latch to secure the cable. 6.
Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the I/O board. About this task The following images indicate the location of the power-button with optional fingerprint reader and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Align and place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard assembly. Next steps 1. Install the I/O board. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer.
4. 5. 6. 7. 8. 9. Remove Remove Remove Remove Remove Remove the the the the the the memory module. M.2 2280 solid-state drive or M.2 2230 solid-state drive from M.2 slot one, whichever applicable. M.2 2230 solid-state drive from M.2 slot two, if applicable. wireless card. fan. heat sink.
Removing and installing components
Steps 1. Remove the three (M2.5x4) screws that secure the right display hinge to the palm-rest and keyboard assembly. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the tape that secures the display cable to the system board. 4. Open the latch and disconnect the display cable from the system board. 5. Peel the tape and disconnect the power-adapter port cable from the system board. 6. Remove the two (M2x4) screws that secure the USB Type-C bracket to the system board. 7.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. The following image indicates the connectors on your system board. Figure 2. System board connectors 1. 2. 3. 4. 5. 6. 7. 8. 9.
Removing and installing components 57
Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the three (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the display cable to the system board and close the latch to secure the cable. 4. Adhere the tape that secures the display cable to the system board. 5. Connect the power-adapter port cable to the system board. 6. Adhere the tape that secures the power-adapter port cable to the system board. 7.
13. Connect the I/O-board cable to the system board. 14. Adhere the tape that secures the I/O-board cable to the system board. 15. Close the right display hinge. 16. Replace the three (M2.5x4) screws that secure the right display-hinge to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. Install the heat sink. Install the fan. Install the wireless card. Install the M.2 2280 solid-state drive or M.2 2230 solid-state drive in M.2 slot one, whichever applicable. Install the M.
2. Open the display hinge at an angle of 90 degrees. 3. Disconnect the power-adapter port cable from the system board. 4. Peel the tape that secures the power-adapter port cable to the system board. 5. Remove the power-adapter port cable from the routing guide on the palm-rest and keyboard assembly. 6. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the 3-cell battery or 4-cell battery, whichever applicable. Remove the memory module. Remove the M.2 2280 solid-state drive or M.2 2230 solid-state drive from M.2 slot one, whichever applicable. Remove the M.2 2230 solid-state drive from M.2 slot two, if applicable. Remove the wireless card.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface.
Next steps 1. 2. 3. 4. 5. 6. Install Install Install Install Install Install the the the the the the display assembly. touchpad. speakers. power-adapter port. power-button with optional fingerprint reader. system board. NOTE: The system board can be installed along with the heat sink. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Install the I/O board. Install the fan. Install the coin-cell battery. Install the wireless card. Install the M.2 2280 solid-state drive or M.2 2230 solid-state drive in M.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen.
Table 4. System setup options—Main menu Main M.2 PCIe SSD Displays the PCIe SSD information connected to the M.2 slot. AC Adapter Type Displays whether an AC adapter is installed. System Memory Displays the total computer memory installed. Memory Speed Displays the memory speed. Keyboard Type Displays the type of the keyboard (option could be backlit or non-backlit). Table 5.
Table 5. System setup options—Advance menu (continued) Advance Options are: ● Enabled (Default) ● Disabled Microphone Allows to Switch-on/switch-off the microphone. Options are: ● Enabled (Default) ● Disabled Camera Allows to Switch-on/switch-off the Camera. Options are: ● Enabled (Default) ● Disabled Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth. Options are: ● Enabled (Default) ● Disabled Internal WLAN Allows to Switch-on/switch-off the Wireless Card.
Table 5. System setup options—Advance menu Advance Options are: ● Enabled (Default) ● Disabled Maintenance Data Wipe on next boot BIOS Recovery from Hard Drive BIOS Auto Recovery SupportAssist System Resolution Maintenance information. Performs Data wipe on next boot. Options are: ● Disabled (Default) ● Enabled Performs reset of firmware to the factory image saved on the secondary storage. Options are: ● Enabled (Default) ● Disabled Performs auto firmware reset when corrupted BIOS is detected.
Table 6. System setup options—Security menu Security TPM Security TPM 2.0 Security options. TPM On Turn On/Off TPM security option. The options are: ● On ● Off PPI Bypass for Enable Commands Controls the TPM Physical Presence Interface(PPI). When enabled, this setting allows the OS to skip BIOS PPI user prompts when issuing TPM PPI enable and activate commands. The Options are: ● Enabled ● Disabled (Default) PPI Bypass for Disable Commands Controls the TPM Physical Presence Interface(PPI).
Table 7. System setup options—Boot menu Boot File Browser Del Boot Option Windows Boot Manager: Displays the Dell Boot Path of the Default Boot Option.. NOTE: Option may differ with the Linux Operating System. UEFI BOOT HDD1- Windows Boot Manager Displays the Device ID of the Secondary Storage of the computer. UEFI Onboard LAN IPv4 Displays the Device ID of the UEFI enabled Onboard IPv4 LAN controller. UEFI Onboard LAN IPv6 Displays the Device ID of the UEFI enabled Onboard IPv6 LAN controller.
5 Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups. It allows you to: ● Run tests automatically or in an interactive mode.
Table 9. Diagnostic-light codes Blinking Pattern Problem description 2 1 Run the Intel CPU diagnostics tools. If problem persists, replace the system board. 2 2 Flash latest BIOS version. If problem persists, replace the system board. 2 3 Confirm that the memory module is installed properly. If problem persists, replace the memory module. 2 4 Reset and swap memory modules amongst the slots. If problem persists, replace the memory module. 2 5 Reset and swap memory modules amongst the slots.
Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 10. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
