Inspiron 13 7000 2-in-1 Service Manual Computer Model: Inspiron 13-7373 Regulatory Model: P83G Regulatory Type: P83G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer.............................9 Before you begin ...................................................................................... 9 Safety instructions.................................................................................... 9 Recommended tools................................................................................ 10 Screw list..................................................................................................
Replacing the coin-cell battery.................................... 23 Procedure................................................................................................23 Post-requisites........................................................................................ 23 Removing the heat sink................................................24 Prerequisites............................................................................................24 Procedure...................................
Replacing the power-adapter port............................... 35 Procedure............................................................................................... 35 Post-requisites........................................................................................ 35 Removing the wireless card......................................... 36 Prerequisites........................................................................................... 36 Procedure.........................................
Replacing the solid-state drive.....................................50 Procedure............................................................................................... 50 Post-requisites........................................................................................ 50 Removing the system board......................................... 51 Prerequisites............................................................................................ 51 Procedure.....................................
Replacing the keyboard................................................67 Procedure................................................................................................67 Post-requisites........................................................................................ 68 Removing the palm-rest assembly............................... 69 Prerequisites........................................................................................... 69 Procedure........................................
Clearing forgotten passwords............................................................89 Troubleshooting........................................................... 90 Flashing the BIOS................................................................................... 90 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................. 90 Running the ePSA diagnostics........................................................... 91 Diagnostics.............................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/ regulatory_compliance.
Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Bottom cover Palm-rest assembly M2.5x5 9 Battery Palm-rest assembly M2x3 4 Fan Keyboard bracket M2x3 2 Wireless card Keyboard bracket M2x3 1 Power-adapter port Palm-rest assembly M2x3 1 Display assembly Palm-rest assembly M2.
Component Secured to Screw type Quantity Keyboard bracket Keyboard Palmrest assembly M1.4x2 27 Keyboard Palm-rest assembly M1.2x1.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Loosen the captive screw that secures the base cover to the palm-rest assembly.
3 Using a plastic scribe, pry the base cover off the palm-rest assembly. 4 Lift the base cover off the palm-rest assembly. 5 Using the pull tab, disconnect the battery cable from the system board.
6 16 Turn the computer over, open the display, then press and hold the power button for 15 seconds to ground the system board.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the battery cable to the system board.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
3 Lift the battery off the palm-rest assembly.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palm-rest assembly.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
2 22 Peel the coin-cell battery off the keyboard bracket.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the keyboard bracket.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 Lift the heat sink off the system board.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the fan cable from the system board.
4 28 Lift the fan off the keyboard bracket.
Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the fan with the screw holes on the keyboard bracket.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the speaker cable from the system board.
5 Lift the right speaker off the palm-rest assembly.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Using the alignment posts, align and place the right speaker on the palm-rest assembly.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
3 34 Lift the power-adapter port off the palm-rest assembly.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Insert the power-adapter port into the slot on the palm-rest assembly.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
2 Remove the screw (M2x3) that secures the wireless-card bracket and wireless card to the keyboard bracket. 3 Lift the wireless-card bracket off the wireless card. 4 Disconnect the antenna cables from the wireless card. 5 Slide and remove the wireless card from the I/O board.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
5 Replace the screw (M2x3) that secures the wireless card to the keyboard bracket. Post-requisites Replace the base cover.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover.
4 Open the latch and disconnect the touchscreen-board cable from the system board. 5 Turn the computer over and open the display as far as possible. Then place the computer face down on a flat surface. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 6 Remove the six screws (M2.5x5) that secure the display assembly to the palmrest assembly.
7 42 Gently lift the display assembly off the palm-rest assembly.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
3 Disconnect the coin-cell battery cable from the I/O board. 4 Remove the two screws (M2x2) that secure the I/O board to the keyboard bracket.
5 46 Lift the I/O board off the palm-rest assembly.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the I/O board on the palm-rest assembly and keyboard bracket.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure 1 Locate the solid-state drive on the system board. 2 Remove the screw (M2x3) that secures the solid-state drive to the keyboard bracket. 3 Slide and remove the solid-state drive from the solid-state drive slot on the system board.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
5 Open the latch and disconnect the I/O-board cable from the system board. 6 Remove the two screws (M2x3) that secure the Type-C port bracket to the system board and the palm-rest assembly. 7 Lift the Type-C port bracket off the system board. 8 Disconnect the speaker cable from the system board. 9 Open the latch and disconnect the keyboard cable from the system board. 10 Open the latch and disconnect the keyboard-backlight cable from the system board.
12 Open the latch and disconnect the status-light board cable from the system board. 13 Remove the two screws (M2x2) that secure the system board to the keyboard bracket.
14 54 Lift the system board off the palm-rest assembly.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
6 Replace the two screws (M2x3) that secure the Type-C port bracket to the system board and the palm-rest assembly. 7 Replace the adhesive tapes that cover the following connectors on the system board: – I/O-board cable connector – touchscreen-board cable connector – display panel cable connector Post-requisites 1 Replace the heat sink. 2 Replace the solid-state drive. 3 Replace the battery. 4 Replace the base cover.
Removing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 58 Slide the status-light board cable under the speaker cable and lift the status-light board off the palm-rest assembly.
Replacing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Peel off the two adhesive tapes that secure the touchpad to the keyboard bracket. 4 Remove the four screws (M2x2) securing the touchpad to the palm rest assembly.
5 62 Slide and lift the touchpad from the slot on the palm-rest assembly.
Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the touchpad under the status-light board cable into the slots on the palmrest assembly.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the coin-cell battery.
3 Lift the keyboard bracket off the keyboard. 4 Remove the six screws (M1.2x1.5) that secure the keyboard to the palm-rest assembly.
5 66 Lift the keyboard off the palm-rest assembly.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the keyboard cable on the back of the keyboard.
6 Replace the 27 screws (M1.4x2) that secure the keyboard bracket and the keyboard to the palm-rest assembly. 7 Replace the two adhesive tapes that secure the touchpad to the keyboard bracket. Post-requisites 1 Replace the system board. 2 Replace the fan. 3 Replace the heat sink. 4 Replace the solid-state drive. 5 Replace the I/O board. 6 Replace the display assembly. 7 Replace the wireless card. 8 Replace the coin-cell battery. 9 Replace the battery. 10 Replace the base cover.
Removing the palm-rest assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the coin-cell battery.
Procedure After performing all the prerequisites, we are left with the palm rest.
Replacing the palm-rest assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest face down on a clean and flat surface.
Post-requisites 1 Replace the keyboard. 2 Replace the touchpad. 3 Replace the status-light board. 4 Replace the system board. 5 Replace the fan. 6 Replace the heat sink. 7 Replace the solid-state drive. 8 Replace the I/O board. 9 Replace the display assembly. 10 Replace the wireless card. 11 Replace the coin-cell battery. 12 Replace the battery. 13 Replace the base cover.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & Downloads → Find it myself. 5 Scroll down the page and expand Audio. 6 Click Download to download the audio driver for your computer.
Downloading the USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & Downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the USB 3.0 driver for your computer.
2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the media-card reader driver for your computer. 7 After the download is complete, navigate to the folder where you saved the card reader driver file.
3 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Network. 6 Click Download to download the network driver for your computer. 7 Save the file, and after the download is complete, navigate to the folder where you saved the network driver file.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears.
Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
General Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size.
General Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable Attempt Legacy Boot Enable or disable Attempt Legacy Boot. UEFI Boot Path Security Controls the security level for booting a UEFI boot path.
System Configuration USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configures operating mode of the keyboard illumination feature. Keyboard Backlight with AC Enable or disable Keyboard Backlight with AC. Miscellaneous Devices Enable or disable various onboard devices. Enable Camera Enable or disable the camera.
Security Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Enable or disable changes to the setup options when an administrator password is set. UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Table 9. System setup options—Performance menu Performance Multi Core Support Enable multiple cores. Default: Enabled. Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled.
Power Management USB Wake Support Enable the USB devices to wake the computer from Standby. Wake on LAN Enable the LAN signal to wake the computer from the off state or hibernation. NOTE: This feature only works when the computer is connected to AC. Advanced Battery Charge Configuration Enable Advanced Battery Charge Configuration from the beginning of the day to a specified work period.
Table 12. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O. Table 13.
System Logs Power Events Display Power events. Table 16. System setup options—SupportAssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.
2 Select System Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: – A password can have up to 32 characters. – The password can contain the numbers 0 through 9. – Only lower case letters are valid, upper case letters are not allowed. 3 – Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
Clearing CMOS settings 1 Ensure the computer has been powered down. 2 Plug the power adapter into the computer and ensure that there is power supplied to the computer via the adapter. 3 Press and hold the power button for 25 seconds to perform Real Time Clock (RTC) battery reset. 4 Release the power button. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
• View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages. NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed.
Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge. Off • Power adapter is connected and the battery is fully charged. • Computer is running on battery and the battery has more than 5 percent charge. • Computer is in sleep state, hibernation, or turned off.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white – Caps Lock enabled. • Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1 Turn off your computer. 2 Remove the base cover.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 18. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
• • Factory and system restore BIOS information • • Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.
