Service manual

Solving Problems: Dell Inspiron 8200
Check the telephone wall jack—
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a
dial tone. Ensure that you have touchtone telephone service. Try connecting the modem
to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or
network conditions. Contact your telephone company or network administrator for more
information.
Connect the modem directly to the telephone wall jack—
If you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and use the telephone line to
connect the modem directly to the telephone wall jack.
Check the connection—
Verify that the telephone line is connected to the modem.
Check the telephone line—
Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in
length, try a shorter one.
Irregular dial tone —
If you have voice mail service, you might hear an irregular dial tone when you have
messages. Contact your telephone company for instructions on restoring a dial tone.
Turn off call waiting (catch-phone)—
See your telephone directory for instructions on deactivating this feature. Then adjust the
dial-up networking connection properties.
1. Click the Start button and click Control Panel.
2. Click Printers and Other Hardware, click Phone and Modem Options, click the
Dialing Rules tab, and then click Edit....
3. In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4. Click Apply and click OK.
5. Close the Phone and Modems Options window.
6. Close the Control Panel window.
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