Owner's Manual

80 Solving Problems
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Scanner Problems
CHECK THE TELEPHONE LINE — Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
IRREGULAR DIAL TONE —If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
TURN OFF CALL WAITING (CATCH-PHONE)— See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click
the Dialing Rules tab, and then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
CHECK THE POWER CABLE CONNECTION — Ensure that the scanner
power cable is firmly connected to a working electrical power source and that the
scanner is turned on.
1H018bk3.book Page 80 Monday, October 14, 2002 2:26 PM