Dell™ Inspiron™ 8500 Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file (see page 104).
Contents CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 11 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Air Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMC Instructions . . . . . . . . . . . . . . . . . . . . . . . . California Residents . . . . . . . . . . . . . . . . . . . . . . .
Modem and Internet Connection Problems . . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . . . . . . 38 Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a Parallel Printer . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and Installing Devices While the Computer Is Running . . . . . . . . . . . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . 58 If the Device Screw Is Not Installed If the Device Screw Is Installed 4 Using the Keyboard and Touchpad Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 . . . . . . . . . . . . . . . . . . . . . . . . 62 . . . . . . . . . . . . . . . . . . . . . .
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 . . . . . . . . . 71 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 If you have a problem with integrated speakers . If you have a problem with external speakers . Copying CDs 71 Using Easy CD Creator Basic . . . . . . . . . . . . . . . . . Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips 73 . . . . . . . . 73 . . . . . . . . . . . . . . . . . . . . . . . . . . 73 How to Copy a CD . . .
Video and Display Problems If the display is blank . . . . . . . . . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . . 105 If the display is difficult to read . . . . . . . . . . . . . . . . If only part of the display is readable . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Scanner Problems Drive Problems . . . . . . . . . . . 108 . . . . . . . . . . . . 109 . . . . . . . . . . .
Reinstalling Microsoft® Windows® XP Before You Reinstall . . . . . . . . . . . . . . 119 . . . . . . . . . . . . . . . . . . . . . . 119 Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . Reinstalling Drivers and Software 119 . . . . . . . . . . . . . . . 121 . . . . . . . . . . . . . . . . . . . . . . . . . . 124 8 Adding and Replacing Parts Adding Memory . . . . . . . . . . . . . . . . . . . . . . 128 . . . . . . . . . . . . . . . . . . . . . . . . .
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) . . . . . . . . . . . . . . . . . . . . 174 . . . . . . . 178 . . . . . . . . . 178 . . . . . . . . . . 179 "Total Satisfaction" Return Policy (Canada Only) . Dell Software and Peripherals (Canada Only) 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only) . Index . . . . . . . . . . . . . . . . . . . . . .
Contents
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) • To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power.
CAUTION: Safety Instructions (continued) • If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your computer, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) Air Travel • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft.
When Using Your Computer Observe the following safe-handling guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) • Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.
When Using Your Computer (continued) 4 Ground yourself by touching any unpainted metal surface on the back of the computer. While you work, periodically touch the I/O panel to dissipate any static electricity that might harm internal components. Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer.
When Using Yo ur Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
1 SECTION 1 A To u r o f Yo u r Computer Front View Left View Right View Back View Bottom View
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front View display latch display keyboard status lights mute button power button volume control buttons device status lights track stick keyboard track stick/touch pad buttons touch pad display latch button speakers DISPLAY LATCH — Keeps the display closed. — For more information about your display, see the Tell Me How help file. To access the help file, see page 104.
DEVICE STATUS LIGHTS Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Turns on steadily or blinks to indicate battery charge status. If if is off, you may not have a battery in your computer. Turns on when Bluetooth™ is enabled.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the computer is connected to an electrical outlet, the follows: – Solid green: The battery is charging. – Flashing green: The battery is almost fully charged. light operates as If the computer is running on a battery, the light operates as follows: – Off: The battery is adequately charged (or the computer is turned off). – Flashing orange: The battery charge is low. – Solid orange: The battery charge is critically low.
KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: 9 Turns on when the numeric keypad is enabled. A Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Left View air vents security cable slot IEEE 1394 connector PC Card slot hard drive audio connectors infrared sensor A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the HARD DRIVE connector. connector. — Stores software and data. — Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device. SECURITY CABLE SLOT NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Right View module bay device latch release security cable slot — Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device. SECURITY CABLE SLOT NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
— You can install devices such as an optical drive or Dell TravelLite™ module in the module bay. For more information, see the Tell Me How help file. To access the help file, see page 104. MODULE BAY — Releases a device. For more information, see the Tell Me How help file. To access the help file, see page 104.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S- V I D E O T V- O U T C O N N E C T O R Connects your computer to a TV. Also connects digital audio capable devices using the TV/digital audio adapter cable. For more information, see page 76. USB C O N N E C T O R S (2) Connect USB devices, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy-drive cable, as shown below.
MODEM CONNECTOR (RJ-11) To use the internal modem, connect the telephone line to the modem connector. For additional information on using the modem, see the online modem documentation supplied with your computer. — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. AIR VENT PARALLEL CONNECTOR Connects a parallel device, such as a printer. VIDEO CONNECTOR Connects an external monitor. For more information, see the Tell Me How help file.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A C A D A P T E R C O N N E C T O R — Attach an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
Bottom View battery-bay latch release battery battery charge gauge hard drive Mini PCI card/modem cover fan docking device slot memory module cover HARD DRIVE — Stores software and data. M I N I PCI C A R D A N D M O D E M — Covers the compartment that contains the optional modem and optional Mini PCI card. See page 128. BATTERY-BAY LATCH RELEASE — Releases the battery. See page 47.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. 32 A To u r of Yo u r C om p u t e r CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
2 SECTION 2 S e t t i n g U p Yo u r Computer Connecting to the Internet Modem and Internet Connection Problems Transferring Information to a New Computer Setting Up a Printer Printer Problems Setting Up the Docking Device to Connect to a Network Power Protection Devices Turning Off Your Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.
4 5 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. Click Next. If you selected Set up my connection manually, continue to step 6.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an irregular dial tone when you have messages.
You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a writable CD or floppy disk. To prepare the new computer for the file transfer: 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer and click Next.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer.
parallel connector on computer connector on printer screws (2) clips (2) parallel printer cable notches (2) 4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5 Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m USB connector on computer USB printer cable USB connector on printer Printer Problems C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is properly connected to the computer (see page 38). TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Setting Up the Docking Device to Connect to a Network NOTICE: Do not install a network adapter or a network adapter/modem combination PC Card until you complete the docking device setup. NOTICE: To prevent serious operating system problems, do not connect your computer to a docking device until the Windows operating system setup on the computer is complete. NOTE: A network adapter is also referred to as a network interface controller (NIC).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.
3 SECTION 3 Using Batteries and Module Bay Devices Using a Battery Power Problems About the Module Bay Checking the Charge on the Second Battery Removing and Installing Devices While the Computer Is Turned Off Removing and Installing Devices While the Computer Is Running
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using a Battery Battery Performance NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer (see page 163). Use a battery to power the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay. NOTE: The module bay in your computer supports a second battery. The Dell D/Bay does not support a second battery.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Microsoft Windows Power Meter The Windows power meter indicates the remaining battery charge. To check the power meter, double-click the icon on the taskbar. For more information on the Power Meter tab, see the Tell Me How help file. To access the help file, see page 104. If the computer is connected to an electrical outlet, a icon appears.
A low-battery warning occurs when the battery charge is approximately 90 percent depleted. The computer beeps once, indicating that minimal battery operating time remains. During that time, the speaker beeps periodically. If two batteries are installed, the low-battery warning means that the combined charge of both batteries is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Slide and hold the battery-bay (or module-bay) latch release on the bottom of the computer, and then remove the battery from the bay. Installing a Battery Rotate the battery into the bay until the latch release clicks. For more information about installing the second battery, see page 52.
Removing and Installing a Reserve Battery 1 Remove the battery (see page 47). 2 Remove the reserve battery cover. 3 Pull the reserve battery out of its compartment, and disconnect the reserve battery cable from the connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m reserve battery connector reserve 50 4 Connect the reserve battery cable to the connector in the reserve battery compartment. 5 Place the reserve battery in the compartment, and replace the reserve battery cover.
Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it. Power Problems C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the computer (see page 42), disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 150).
status button on the charge gauge second battery (top) Removing and Installing Devices While the Computer Is Turned Off Your computer ships with an optical drive installed in the module bay. However, the device screw is not installed in the optical drive but packaged separately. When you install your device in the module bay, you can install the device screw.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: You do not need to install the device screw unless you want to secure the module inside the computer for security purposes. If the Device Screw Is Not Installed NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. 1 Press the device latch release.
If the Device Screw Is Installed 1 Save and close any open files, exit any open programs, and shut down the computer (see page 42). 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Pull the device out of the module bay. NOTICE: Insert devices into the module bay before you dock and turn on the computer. 7 Insert the new device into the bay, and push the device until you feel a click. 8 Replace the device screw. 9 Turn on the computer.
If the Device Screw Is Not Installed 1 Double-click the Safely Remove Hardware icon on the taskbar. 2 Click the device you want to eject. NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. 3 NOTE: You do not need to install the device screw unless you want to secure the module inside the computer for security purposes. Press the device latch release.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Pull the device out of the module bay. 5 Insert the new device into the bay, and push the device until you feel a click. Windows XP automatically recognizes the new device. 6 If necessary, enter your password to unlock your computer. If the Device Screw Is Installed 1 Double-click the Safely Remove Hardware icon on the taskbar. 2 Click the device you want to eject. 3 If the computer is connected to a docking device (docked), undock it.
device latch release 6 Pull the device out of the module bay. 7 Insert the new device into the bay, push the device until you feel a click, and replace the screw. Windows XP automatically recognizes the new device. 8 If necessary, enter your password to unlock your computer.
Using Batteries and Mo d u le B ay De vi c es w w w. d e l l . c o m | s u p p o r t . d e l l .
4 SECTION 4 Using the Keyboard a n d To u c h p a d Numeric Keypad Keyboard Shortcuts Touch Pad Customizing the Touch Pad Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Numeric Keypad The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, ensure that the keypad is enabled, and press and the desired key. The 9 light indicates that the keypad is active.
Battery Displays the Dell™ QuickSet Battery Meter CD or DVD Tray Requires Dell QuickSet to function. Ejects the tray out of the drive. Display Functions Switches the video image to the next display in the following sequence: the integrated display only, the integrated display and an external CRT monitor simultaneously, an external CRT monitor only, the integrated display and an external DVI monitor simultaneously, external DVI monitor only, and external CRT monitor and external DVI monitor simultaneously.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Speaker Functions If no sound comes from the speakers, press and adjust the volume.
Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. track stick track stick buttons touch pad touch pad buttons • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice. Customizing the Touch Pad You can disable the touch pad or adjust their settings by using the Mouse Properties window. 1 Open the Control Panel and double-click the Mouse icon. 2 On the Mouse Properties window: • Click the Device Select tab to disable the touch pad.
External Keyboard Problems C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 42). Disconnect the keyboard cable and check it for damage. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer. CHECK THE EXTERNAL KEYBOARD — 1 Turn off the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
Using the Ke yboard and To uchpad w w w. d e l l . c o m | s u p p o r t . d e l l .
5 SECTION 5 Using CDs, DVDs, and Other Multimedia Using CDs and DVDs CD or DVD problems Sound and Speaker Problems Copying CDs Connecting a Television to the Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Tell Me How help file. To access the help file, see page 104. CD or DVD problems If you cannot play a CD, CD-RW, or DVD NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives. High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.
C H E C K T H E D R I V E F O R E R R O R S — If the drive is a fixed drive: 1 Remove the hard drive and floppy drive. 2 Insert the Drivers and Utilities CD for your computer and turn on the computer. 3 Verify that the light is blinking, indicating normal operation. If you cannot eject the CD, CD-RW, or DVD drive tray 1 Ensure that the computer is turned off. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen.
• DataCD allows you to copy a variety of your documents, such as spreadsheet or accounting files, to a CD for permanent storage. • Disc Copier allows you to make a backup copy of almost any type of CD. This program allows you to make a copy of a CD for everyday use so that you can archive and save the original copy. (Disc Copier is titled "CD Copier" in some versions of Roxio CD Creator Basic.) All four project programs are available on the Easy CD Creator Basic Select a Project menu screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If you want to copy files from the Internet or files from a floppy or Zip drive, copy those files to your hard drive first, and then burn your CD. Your CD-RW drive requires a steady stream of data to properly record. Direct Internet downloads, floppy drives, and Zip drives may not be able to provide a steady data stream to your CD-RW drive. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
3 Insert the source CD that you want to copy into the CD-RW drive. The Disc Copier project program briefly checks the source CD in the CD-RW drive to ensure that it is a readable CD. 4 Click Copy. Depending on the size of the files that are being copied, the copy process may take a few minutes. 5 After the source CD is copied, remove the source CD from the CD-RW drive tray. The CD-RW drive tray opens automatically after the source CD is copied.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting a Television to the Computer NOTE: Video and audio cables for connecting your computer to a television are not included with your computer. Cables may be purchased at most consumer electronics stores. Your computer has an S-video TV-out connector that, together with the included TV/digital audio adapter cable, enables you to connect the computer to a television and/or stereo audio device.
S-Video and Standard Audio Before you begin, ensure that you have the following cables: TV/digital audio adapter cable S-video cable audio cable 1 Turn off the computer and the television and/or audio device you want to connect.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: You can connect an S-video cable directly to the S-video connector on the computer (without the video adapter cable) if your television or audio device supports S-video but not S/PDIF digital audio. 78 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable.
S-Video and Digital Audio Before you begin, ensure that you have the following cables: TV/digital audio adapter cable S-video cable S/PDIF digital audio cable U s i n g C D s , D V D s , a n d O t h e r M ul t i m e d i a 79
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 80 1 Turn off the computer and the television and/or audio device you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable. 4 Plug the other end of the S-video cable in to the S-video connector on the television.
Composite Video and Standard Audio Before you begin, ensure that you have the following cables: TV/digital audio adapter cable S-video cable audio cable 1 Turn off the computer and the television and/or audio device you want to connect. 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 82 3 Plug one end of the composite video cable in to the composite video connector on the TV/digital audio adapter cable. 4 Plug the other end of the composite video cable in to the composite video connector on the television. 5 Plug the single-connector end of the audio cable in to the headphone connector on the computer.
Composite Video and Digital Audio Before you begin, ensure that you have the following cables: TV/digital audio adapter cable composite video cable S/PDIF digital audio cable 1 Turn off the computer and the television and/or audio device you want to connect.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable in to the composite video connector on the TV/digital audio adapter cable. 4 Plug the other end of the composite video cable in to the composite video connector on the television. 5 Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the TV/digital audio adapter cable.
5 To play a DVD on the television, click the small "primary" button (resembles a bull’s-eye) at the bottom-left under the TV picture. 6 Click Apply. 7 Click Yes to keep the new settings. 8 Click OK. DVD video is visible only on the display that is set to primary. While the DVD is playing, the DVD player window on your computer display is blank or (if the DVD player window is set to full-screen mode) the entire computer display screen is blank.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Double-click the InterVideo WinDVD icon on the Windows desktop. 2 Insert a DVD into the DVD drive. If the DVD begins playing, click the stop button. 86 3 Click the Properties (wrench) icon. 4 Click the Audio tab. 5 Click Enable S/PDIF output. 6 Click Apply. 7 Click OK.
Enabling S/PDIF in the Windows Audio Driver 1 Double-click the speaker icon in the Windows notification area. 2 Click the Options menu and then click Advanced Controls. 3 Click Advanced. 4 Click Enable S/PDIF. 5 Click Close. 6 Click OK. NOTE: Enabling S/PDIF in Windows disables the sound from the headphone connector.
Using CDs, DVDs, and Other Multimedia w w w. d e l l . c o m | s u p p o r t . d e l l .
6 SECTION 6 Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Network Problems Connecting to Wireless Local Area Networks
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. 1 Connect the network cable to the network adapter connector on the back of your computer.
Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. 4 Complete the checklist and required preparations.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting to Wireless Local Area Networks NOTE: These networking instructions do not apply to Bluetooth or cellular products. Before you can connect to a wireless Local Area Network (LAN), you must have specific information about your network. Be sure to get the name of your wireless network along with any special security settings from your network administrator. These settings are unique to your network and cannot be provided by Dell.
Connecting to a Network in Windows XP Your wireless network card requires proper software and drivers in order to connect to a network. This software is pre-installed from the factory. If the software is removed or corrupted, follow the instructions listed in the User's Guide for your wireless card. The User’s Guide is located on your Drivers, Utilities, and Applications CD (that came with your computer) in the "User’s Guides-Network User’s Guides" category.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: The names of wireless networks that your computer can see are listed in the Available Networks area. 6 Click Add. The Wireless network properties window appears.
7 Enter the name of your network in the Network name (SSID) field. 8 If you are connecting to an ad-hoc network, which does not use any routers or access points, click the check box labeled This is a computer-to-computer (ad hoc) network; wireless access points are not used. 9 Click OK. Your new network name appears in the Preferred networks area.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finalizing your Network Connection (Security Settings) To finalize your connection, you must change your wireless security settings to match the wireless network you are trying to connect to.
Connecting to a Network with no Security-Related Requirements 1 In the Preferred networks area, click the name of your wireless network. 2 Click Properties. 3 From the Network Authentication drop-down menu, select Open. NOTE: Network security settings are only provided by your network administrator and are unique to your network. Dell cannot provide this information. Earlier versions of the Dell wireless software may not contain the drop-down menus.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: Your computer may take up to a minute to attach to the network. 4 From the Data encryption drop-down menu, select your data encryption type (as provided by the network administrator). 5 If your wireless network requires a key, enter it in the Network key field. 6 Click OK. Your network setup is complete.
2 Click Properties. 3 From the Network Authentication drop-down menu, select Open. Earlier versions of Dell wireless software may not contain the drop-down menus. If you are using an earlier version, select the check box labeled Data encryption (WEP enabled) and go to step 5. 4 From the Data encryption drop-down menu, select WEP. 5 If the wireless network does not require a network key (for example, password), go to step 8. 6 De-select the check box labeled The key is provided for me automatically.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: Your computer may take up to a minute to attach to the network. 100 7 Enter the WEP network key, provided by your network administrator, in the Network key field. 8 Enter this key again in the Confirm network key field. 9 Click OK. Your network setup is complete.
7 SECTION 7 Solving Problems Finding Solutions Accessing Help Error Messages Video and Display Problems Scanner Problems Drive Problems PC Card Problems General Program Problems E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft® Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions. NOTE: If you have a problem with an external device, see the device documentation or contact the manufacturer. See page 51. Press the power button to resume from standby mode. See the Tell Me How help file (see page 104) for more information on standby mode. Get technical assistance from Dell. See page 150.
See page 105. See page 71. See page 40. See page 35. See page 107. See page 66. See page 67. See page 67. See page 108 See page 91. See page 104. See page 110. See page 35. See page 111. See page 112.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Accessing Help TO A C C E S S T H E TE L L M E H O W H E L P F I L E — 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Tell Me How. TO A C C E S S H E L P — 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND T R Y A G A I N — You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 150). A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.
ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click the Start button and click Control Panel. 2 Click Appearance and Themes. 3 Click the area you want to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. S E E "E R R O R M E S S A G E S " — If an error message appears, see page 104. If only part of the display is readable CONNECT AN EXTERNAL MONIT OR — 1 Turn off your computer and connect an external monitor to the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Drive Problems NOTE: For information on saving files to a floppy disk, see the Tell Me How help file. To access the help file, see page 104. If you cannot save a file to a floppy drive E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
C L E A N T H E D R I V E — See "Cleaning Your Computer" in the Tell Me How help file for instructions. To access the help file, see page 104. If you have problems with a hard drive A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. CHECK THE DRIVE FOR ERRORS — 1 Click the Start button and click My Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m General Program Problems A program crashes NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.
If Your Computer Gets Wet CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, it is recommended that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: See page 163 for information on your warranty coverage. 14 Replace the battery. 15 Turn on the computer and verify that it is working properly. If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 150). If You Drop or Damage Your Computer NOTE: See page 163 for information on your warranty coverage.
Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears. 4 Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. 5 After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Double-click the name of the device for which you are installing the driver. 7 Click the Driver tab and click Update Driver. 8 Click Install from a list or specific location (Advanced) and click Next. 9 Click Browse and browse to the location to which you previously extracted the driver files. 10 When the name of the appropriate driver appears, click Next. 11 Click Finish and restart your computer.
3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance and click System.
Reinstalling Microsoft® Windows® XP Before You Reinstall If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see page 114). If Device Driver Rollback does not resolve the problem, then use System Restore (see page 117) to return your operating system to the operating state it was in before you installed the new device driver.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Press the arrow keys to select CD-ROM, and then press 6 When the Press any key to boot from CD message appears, press any key. . Windows XP Setup 1 When the Windows XP Setup screen appears, press to select To set up Windows now. 2 Read the information on the Microsoft Windows Licensing Agreement screen, and press to accept the license agreement.
9 If the Modem Dialing Information screen appears, enter the requested information and click Next. 10 Enter the date, time, and time zone in the Date and Time Settings window and click Next. 11 If the Networking Settings screen appears, click Typical and click Next. 12 If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections.
So l vi n g Pro b l em s w w w. d e l l . c o m | s u p p o r t . d e l l .
8 SECTION 8 Adding and Replacing Pa r t s Adding Memory Adding a Mini PCI Card Adding a Modem Replacing the Hard Drive
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding Memory You can increase your computer memory by installing memory modules on the system board. See page 138 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before working inside your computer, read the safety instructions at the front of this document (see page 11).
7 Turn the computer over, loosen the captive screw from the memory module cover, and then remove the cover. captive screw memory module cover NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 8 If you are replacing a memory module, remove the existing module: a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b Remove the module from the connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m securing clips (2 per connector) memory module NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert memory modules at a 45-degree angle to avoid damaging the connector. 9 NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.
10 Replace the cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 11 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 12 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. 7 Turn the computer over. 8 Loosen the captive screw from the Mini PCI card/modem cover, and remove the cover. Mini PCI card/modem cover captive screw 9 If a Mini PCI card is not already installed, go to step 10.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Mini PCI card connector Mini PCI card antenna cables (2) NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 130 10 Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until you feel a click.
Mini PCI card antenna cables (2) 12 Replace the cover and tighten the screw. Adding a Modem If you ordered the optional modem at the same time that you ordered your computer, Dell installed the modem for you. CAUTION: Before working inside your computer, read the safety instructions at the front of this guide (see page 11). NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. 1 Ensure that the work surface is flat and clean to prevent scratching the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Ground yourself by touching a metal connector on the back of the computer, and continue to do so periodically during this procedure. 8 Turn the computer over, and loosen the captive screw from the Mini PCI card/modem cover. Mini PCI card/modem cover captive screw 9 132 If a modem is not already installed, go to step 10.
pull-tab screw modem modem cable 10 system board connector Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. 11 Align the modem with the screw hole, and press the modem into the connector on the system board. 12 Install the screw to secure the modem to the system board. 13 Replace the Mini PCI card/modem cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Replacing the Hard Drive NOTE: You need the Operating System CD to install the Microsoft® Windows® operating system. You also need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
hard drive screw NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. For precautions on preventing electrostatic discharge, see page 11. 8 Slide the hard drive out of the computer. 9 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.
Adding and Replacing Pa rts w w w. d e l l . c o m | s u p p o r t . d e l l .
9 SECTION 9 Appendix Specifications Standard Settings Dell Technical Support Policy (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Specifications Microprocessor Microprocessor type Intel® Mobile Pentium® 4M L1 cache 8 KB (internal) L2 cache 512 KB (on die) External bus frequency 400 MHz System Information System chip set Intel 845MP Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus controller TI 4510 CardBus controller PC Card connector supports one Type I or Type II card Cards supported 3.
Ports and Connectors Serial 9-pin connector; 16550C-compatible, 16-byte buffer connector Parallel 25-hole connector; unidirectional, bidirectional, or ECP Video 15-hole connector Audio microphone miniconnector, stereo headphones/speakers miniconnector USB two 4-pin USB 2.0–compliant connectors Infrared sensor sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.
w w w. d e l l . c o m | s u p p o r t . d e l l .
Display (continued) Maximum resolutions 1920 x 1200 (WUXGA) 1680 x 1050 (WSXGA+) 1280 x 800 (WXGA) Response time (typical) 35-ms fall (maximum) Refresh rate 60 Hz Operating angle 0° (closed) to 180° Viewing angles: Horizontal ±65° Vertical ±50° Pixel pitch 0.1725 (WUXGA) 0.1971 (WSXGA+) 0.2588 (WXGA) Power Consumption: Panel with backlight (typical) Controls 5.5 W brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Track Stick X/Y position resolution (graphics table mode) Size 250 count/sec @ 100 gf protrudes 0.5 mm (0.02 inch) higher than surrounding keycaps Battery Type 9-cell "smart" lithium ion (72 WHr) Dimensions: Depth 222.8 mm (8.77 inches) Height 22.5 mm (0.89 inch) Width 67 mm (2.64 inches) Weight 0.48 kg (1.06 lb) Voltage 11.
AC Adapter (continued) Rated output voltage 19.5 VDC Dimensions: Height 27.94 mm (1.1 inches) Width 58.42 mm (2.3 inches) Depth 133.85 mm (5.25 inches) Weight (with cables) 0.4 kg (0.9 lb) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Physical Height 38 mm (1.5 inches) Width 359 mm (14.1 inches) Depth 274 mm (10.8 inches) Weight: With travel module and 72-WHr battery 3.10 kg (6.83 lb) With CD drive and 72-WHr battery 3.29 kg (7.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.
Standard Settings Overview You can use the system setup program as follows: • To set or change user-selectable features—for example, your computer password. • To verify information about the computer’s current configuration, such as the amount of system memory. After you set up the computer, run the system setup program to familiarize yourself with you system configuration information and optional settings. You may want to write down the information for future reference.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Setup Screens On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.
• To enable or disable a device, highlight the item and press . Enabled items appear as white and display a small triangle to the left; disabled items appear blue or dimmed without a triangle. • To reorder a device in the list, highlight the device and then press or or down. (not case-sensitive) to move the highlighted device up Boot sequence changes take effect as soon as you save the changes and exit the system setup program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Changing Printer Modes Set the Parallel Mode option according to the type of printer or device connected to the parallel connector. To determine the correct mode to use, see the documentation that came with the device. Setting Parallel Mode to Disabled disables the parallel port and the port’s LPT address, freeing computer resources for another device to use.
Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-1578 International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Automated Order-Status System toll-free: 1-800-433-9014 International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (home/small business) toll-free: 1-800-847-4096 Customer Care (med.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Technical Support (Dimension™ and Inspiron™) 296 93188 International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) 296 93191 Country Code: 852 India Customer Service (non-technical, post-sales issues) 800 93 8291 Transaction Sales toll-free: 800 96 4109 Large Corporate Accounts HK
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal E-mail: support.euro.dell.com/es/es/emaildell/ International Access Code: 00 Technical Support Country Code: 35 Customer Care Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers 800 834 077 800 300 415 or 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 121 424 01 12 Puerto Rico General Support 1-800-805-7545 St.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 City Code: 1344 Area Codes, Local Numbers, and Toll-Free Numbers E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available. Individual Home Consumers: U.S.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m "Total Satisfaction" Return Policy (U.S. Only) We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you— the end-user customer—purchase directly from Dell.
What is not covered by this limited warranty? This limited warranty does not cover: • Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software • Non-Dell branded and Solution Provider Direct products and accessories • Problems that result from: – External causes such as accident, abuse, misuse, or problems with electrical power – Servicing not authorized by Dell – Usage that is not in
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m "Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price.
Dell-Branded Peripheral Products Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used.
Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
Index A air vents description, 24, 29-30 system view, 24, 29-30 audio connectors description, 25 system view, 25 B battery charge gauge, 46 charging, 47 checking the charge, 45 description, 31 health gauge, 46 installing, 48 low-battery warning, 46 performance, 44 power meter, 46 removing, 47 storing, 51 system view, 31 C characters unexpected, 67 computer crashes, 110 specifications, 138 display latch description, 20 system view, 20 conflicts drivers, 113 resolving software and hardware incompatibili
Index floppy drive connecting to the parallel port, 28 fixing problems, 108 H hard drive description, 25, 31 replacing, 134 system view, 25, 31 hardware drivers, 113 K keyboard description, 22 fixing problems, 67 shortcuts, 62 system view, 22 unexpected characters, 67 keyboard status lights description, 23 system view, 23 keypad numeric, 62 Hardware Troubleshooter, 118 help file accessing, 104 L I M IEEE 1394 connector description, 24 system view, 24 memory adding, 124 removing, 125 Infrared
power fixing problems, 51 protection devices, 41 turning off your computer, 42 power button description, 20 system view, 20 printer cable, 38 connecting, 38 parallel, 38 setting up, 38 USB, 39 programs crashes, 110 fixing problems, 110 not responding, 110 serial connector description, 29 system view, 29 shutting down your computer, 42 software fixing problems, 110 reinstalling software, 114 speakers description, 22 system view, 22 specifications, system, 138 surge protectors, 41 S-video TV-out connector de
Index U W uninterruptible power supplies See UPS, 42 warranty, 170 UPS, 42 USB connector description, 28 system view, 28 V video connector description, 29 system view, 29 186 Index wet computer, 111 Windows XP Device Driver Rollback, 114 Hardware Troubleshooter, 118 help, 104 reinstalling, 119 System Restore, 116
