Manual

58 Solving Problems
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Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS — If all tests run successfully, the error condition is related to a software
problem. For information on Dell Diagnostics, see page 47.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory. See page 75.
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 75.
• Run the Dell Diagnostics. See page 47.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 75.
• Ensure that you are following the memory installation guidelines. See page 75.
• Run the Dell Diagnostics. See page 47.
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
D5169bk1.book Page 58 Thursday, October 21, 2004 4:37 PM