User guide

50
Solving Problems
Memory Problems
If you receive an insufficient memory
message —
Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.
See the software documentation for minimum •
memory requirements. If necessary, install
additional memory (see the Service Manual at
support.dell.com/manuals).
Reseat the memory module(s) into the •
connector(s) (see the Service Manual at
support.dell.com/manuals.)
If the problem persists, contact Dell (see •
“Contacting Dell” on page 76).
If you experience other memory problems —
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 58).
If the problem persists, contact Dell (see •
“Contacting Dell” on page 76).
Lockups and Software
Problems
If the computer does not start up — Ensure
that the AC adapter is firmly connected to the
computer and to the electrical outlet.
If a program stops responding —
End the program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Select the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.