Instruction Manual

4
Contents
Power Problems . . . . . . . . . . . . . . . . . . . .54
Memory Problems . . . . . . . . . . . . . . . . . .56
Lockups and Software Problems. . . . . . .56
Using Support Tools . . . . . . . . . . . . . 59
Dell Support Center . . . . . . . . . . . . . . . . .59
My Dell Downloads . . . . . . . . . . . . . . . . .60
Hardware Troubleshooter . . . . . . . . . . . . 61
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 61
Restoring Your Operating
System . . . . . . . . . . . . . . . . . . . . . . . . 63
System Restore. . . . . . . . . . . . . . . . . . . . .64
Dell DataSafe Local Backup. . . . . . . . . . .65
System Recovery Media . . . . . . . . . . . . . .68
Dell Factory Image Restore . . . . . . . . . . .69
Getting Help. . . . . . . . . . . . . . . . . . . . .71
Technical Support and Customer
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 72
Online Services. . . . . . . . . . . . . . . . . . . . . 73
Automated Order-Status Service . . . . . . 74
Product Information. . . . . . . . . . . . . . . . . 74
Returning Items for Repair
Under Warranty or for Credit. . . . . . . . . . 75
Before You Call. . . . . . . . . . . . . . . . . . . . . 77
Contacting Dell. . . . . . . . . . . . . . . . . . . . .79
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . 80
Specifications . . . . . . . . . . . . . . . . . . 82
Appendix. . . . . . . . . . . . . . . . . . . . . . . 89
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . .89
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 90