Owner's Manual

10 About Dell Integrated Support
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DELL CONFIDENTIAL – PRELIMINARY 7/9/12 - FOR PROOF ONLY
Ta bl e 1 -1 provides a comparison of the Dell Integrated Support features
available on the Dell Basic Hardware and ProSupport service contracts.
Table 1-1. Dell Integrated Support Feature Comparison
Remote Monitoring
Monitors your hardware to inform you of critical alerts.
Automated Log and Configuration Collection
Information required for troubleshooting the issue is automatically collected
and sent to Dell.
Automatic Support Case Creation
When a critical alert is received from your hardware by OpenManage
Essentials, the alert information is sent to Dell and a service request is
automatically created. A Dell technical support agent contacts you about the
alert and helps you resolve the issue.
NOTE: Support cases opened prior to Dell Integrated Support installation, will not
appear in the Dell Integrated Support dashboard.
Proactive Parts Dispatch
Based on examination of the troubleshooting data, if the Dell technical
support agent determines that a part needs to be replaced in your
environment, a replacement part will be dispatched to you with your consent.
Feature Basic Hardware ProSupport
Remote Monitoring
Automated Log and Configuration Collection
Automatic Support Case Creation
Proactive Parts Dispatch