Owner's Manual

12 About Dell Integrated Support
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DELL CONFIDENTIAL – PRELIMINARY 7/9/12 - FOR PROOF ONLY
Event Handling
Dell Integrated Support intelligently handles event storm conditions,
allowing up to 9 separate alerts from your OpenManage Essentials-managed
environment in a 60-minute time span. If Dell Integrated Support receives
10 or more separate alerts from your OpenManage Essentials-managed
environment within that time it
automatically enters Maintenance Mode.
Maintenance Mode suspends any further processing of alerts, enabling you to
make infrastructure changes without generating unnecessary alerts . After 30
minutes in Maintenance Mode,
Dell Integrated Support automatically exits
Maintenance Mode and resumes normal alert processing.
See Troubleshooting Features for more information about Maintenance
Mode.
What Data is Collected?
Dell Integrated Support continually monitors the system configuration data
and usage information of your OpenManage Essentials-managed Dell
computer hardware and software. While Dell does not anticipate accessing or
collecting personal information, such as your personal files; web browsing
history; or cookies, in connection with this program, any personal data
inadvertently collected or viewed will be treated in accordance with the Dell
privacy policy.
The information encrypted in the data log file sent back to Dell includes the
following categories of data, among others:
• User Information — Computer name, domain, IP address and Dell service
tag.
•
Hardware Configuration — Installed devices, processor(s), memory,
network devices and usage.
•
Software Configuration — Operating system, installed applications and
application usage.
See Troubleshooting Data for more information about the collected
troubleshooting information.