Owner's Manual

22 Viewing Support Cases
FILE LOCATION: C:\Users\durai_singh\Desktop\PhoneHome\Release_1.0\UserGuide_1.0.2
mock\UG_MIF\caseList.fm
DELL CONFIDENTIAL – PRELIMINARY 7/9/12 - FOR PROOF ONLY
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Viewing Support Cases
Case List
The Case List report is the default Dell Integrated Support dashboard view.
You can also access this report from anywhere in the dashboard by clicking the
Cases tab.
NOTE: The Case List default sorting is by Date Opened, in descending order. See
Filtering and Sorting for more sorting options.
Pre-existing support cases (opened prior to Dell Integrated Support
installation), and cases opened by means other than Dell Integrated Support,
will not appear in the Case List. A progress indicator may appear in the lower
pane to inform you that Dell Integrated Support is in the process of updating
the cache of open support cases.
Support case information is automatically available, for Dell OpenManage
Essentials-managed PowerEdge and PowerVault devices with valid service
tags, when Dell Integrated Support connects to the Dell support case and
service contract databases over the Internet.
NOTE: If you do not have Internet access, no case information is populated. It is
downloaded and displayed when you next connect to the Internet and open the
Case List report.
Once Dell Integrated Support has completed its open support cases update,
the Case List displays the current cases.