Owner's Manual

36 Viewing Profile Information
FILE LOCATION: C:\Users\durai_singh\Desktop\PhoneHome\Release_1.0\UserGuide_1.0.2
mock\UG_MIF\profileInfo.fm
DELL CONFIDENTIAL – PRELIMINARY 7/9/12 - FOR PROOF ONLY
Troubleshooting Features
From time to time you may need to change the user credentials required by
Dell Integrated Support in order to gather troubleshooting information from
your OpenManage Essentials-managed Dell systems. Dell Integrated Support
can gather that information from supported Windows, Linux, and VMware
ESX/ESXi based managed Dell server and storage devices.
You may also need to place Dell Integrated Support into or out of
Maintenance Mode. Maintenance Mode disables automatic case generation
activity, and enables you to make infrastructure changes without generating
unnecessary alerts.
To view and/or update troubleshooting features:
1
Click the Profile link at the top-right corner of the Dell Integrated
Support dashboard.
2 Click the Troubleshooting Features tab.
The
Troubleshooting Credentials and Maintenance Mode page is
displayed.
Troubleshooting Credentials
To provide troubleshooting credentials:
1
In the Troubleshooting Credentials screen, select the Credential Type
from the drop-down list. You can select from:
•Windows
•Linux
• ESX/ESXi
2 Type the following troubleshooting credentials in the corresponding fields:
•
Username — The user name must contain one or more printable
characters, and no more than 104 characters.
NOTE: Windows user names must be of the form [Domain\Username]. You can
also use a period [ . ] for the local domain. This rule does not apply to Linux or
ESX/ESXi credentials.
Examples: Windows
.\Administrator
MyDomain\MyUsername
Example: Linux, ESX/ESXi Username