Owner's Manual

42 Troubleshooting
FILE LOCATION: C:\Users\durai_singh\Desktop\PhoneHome\Release_1.0\UserGuide_1.0.2
mock\UG_MIF\troubleshoot.fm
DELL CONFIDENTIAL – PRELIMINARY 7/9/12 - FOR PROOF ONLY
Launching
•If you see a Problem starting the Dell Integrated
Support Service
error upon launching Dell Integrated Support ,
there may be a Windows registry configuration problem with the Dell
Integrated Support Service. If this occurs, uninstall and then reinstall
Dell
Integrated Support
.
•The
Dell Integrated Support dashboard requires some DLLs that are
installed in OpenManage Essentials version 1.0.1. The
Dell Integrated
Support
installer checks that OpenManage Essentials is installed, and
then checks the OpenManage Essentials version. If the DLLs are manually
removed, the following error appears during installation:
Error 1920. Service Dell Integrated Support
Service (PhomePluginWindowsService) failed to
start.
If this occurs:
1 Verify that you have sufficient privileges to start system services.
2 Check the log-file.txt file in the logs directory (typically, C:\Program
Files (x86)\Dell\Dell Integrated Support\logs
) to see which
component failed to load.
Logs
•The Dell Integrated Support dashboard stores Windows events and log
messages in two locations:
• The Windows Event Log
• The dashboard installation logs directory (typically,
C:\Program Files
(x86)\Dell\Dell Integrated Support\logs
)
• A new log is created daily at 11:59 PM, and is stored in the logs directory
with the date appended to the file extension. This enables you to identify
the exact log file stored for a given date when alerts occur. For example,
you will see log files similar to:
• log-file.txt20120226
• log-file.txt20120227
• log-file.txt20120228