Owner's Manual

Contents 5
Contents
1 About Dell Integrated Support . . . . . . . . . 9
What is Dell Integrated Support? . . . . . . . . . . . . . 9
Remote Monitoring
. . . . . . . . . . . . . . . . . 10
Automated Log and Configuration Collection
. . . 10
Automatic Support Case Creation
. . . . . . . . . 10
Proactive Parts Dispatch . . . . . . . . . . . . . . 10
How Does it Work? . . . . . . . . . . . . . . . . . . . 11
Case Data Handling
. . . . . . . . . . . . . . . . . 11
Event Handling . . . . . . . . . . . . . . . . . . . 12
What Data is Collected? . . . . . . . . . . . . . . . . . 12
2 Installing Dell Integrated Support. . . . . . 13
Installation Prerequisites . . . . . . . . . . . . . . . . 13
Minimum Requirements
. . . . . . . . . . . . . . . . . 13
Downloading
. . . . . . . . . . . . . . . . . . . . . . . 15
Installing
. . . . . . . . . . . . . . . . . . . . . . . . . 15
Upgrading
. . . . . . . . . . . . . . . . . . . . . . . . 20
Uninstalling . . . . . . . . . . . . . . . . . . . . . . . 20