User Manual

Troubleshooting │ 17
Problems Possible causes Possible solutions
Unable to pair the
keyboard with the
computer
Wireless pairing error
message is received while
pairing the keyboard with
the computer
1.Turn the keyboard off,
and then turn it on again.
Check if the battery-status
light is flashing amber ten
times, indicating that the
battery power is low. If the
battery is fully depleted, the
battery-status light will not
turn on.
2. Restart your computer.
Wireless
connection is lost
Previously paired
keyboard no longer works
on the computer
1. Ensure that the Dell Univeral
USB receiver is connected
directly to your computer.
Avoid using the port
replicators, USB hubs,
and so on.
2. Change the USB port.
Insert the USB receiver into
another USB port on your
computer.