Service Manual
Table Of Contents
- Precision 3571 Service Manual
- Contents
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Major components of Latitude 5531
- SIM card
- Micro Secure Digital (SD) Card
- Base cover
- Wireless card
- Wireless Wide Area Network (WWAN) Card
- Solid-state drives
- Removing the 2230 solid-state drive—SSD1 slot
- Installing the 2230 solid-state drive—SSD1 slot
- Removing the 2280 solid-state drive—SSD1 slot
- Installing the 2280 solid-state drive—SSD1 slot
- Removing the 2230 solid-state drive—SSD2 slot
- Installing the 2230 solid-state drive—SSD2 slot
- Removing the 2280 solid-state drive—SSD2 slot
- Installing the 2280 solid-state drive—SSD2 slot
- Memory
- Dummy hard-drive filler
- Hard-drive assembly
- Hard drive
- Battery
- Battery cable
- Assembly inner frame
- LED board
- Heat sink
- Speakers
- System board
- Power button with fingerprint reader
- Smart card reader
- Coin-cell battery
- Keyboard assembly
- Keyboard bracket
- Display assembly
- Display bezel
- Display panel
- Camera
- eDP/display cable
- Sensor board
- Display hinges
- Display back cover
- Dummy SIM-card slot filler
- Palm-rest assembly
- Drivers and downloads
- BIOS setup
- Troubleshooting
- Handling swollen Lithium-ion batteries
- Dell SupportAssist Pre-boot System Performance Check diagnostics
- Built-in self-test (BIST)
- System-diagnostic lights
- Recovering the operating system
- Real-Time Clock (RTC Reset)
- Auto RTC reset
- Backup media and recovery options
- WiFi power cycle
- Drain residual flea power (perform hard reset)
- Getting help and contacting Dell
Table 22. System-diagnostic lights (continued)
Blinking pattern
Problem description Suggested resolutionAmber White
RTC reset. If problem
persists, replace the
system board.
● Disconnect all power
source (AC, battery, coin
cell) and drain flea power
by pressing and holding
down power button 3~5
seconds to ensure all
power are drained.
● Run "BIOS recovery from
USB", and the instructions
are in the website Dell
support.
● If problem persists,
replace the system board.
3 7 Timeout waiting on ME to
reply to HECI message.
Replace the system board.
NOTE: Blinking 3-3-3 LEDs on Lock LED (Caps-Lock or Nums-Lock), Power button LED (without Fingerprint reader), and
Diagnostic LED indicates failure to provide input during LCD panel test on Dell SupportAssist Pre-boot System Performance
Check diagnostics.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Real-Time Clock (RTC Reset)
The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No
Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.
Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for
thirty (30) seconds
. The system RTC Reset occurs after you release the power button.
NOTE:
If AC power is removed from the system during the process or the power button is held less than 25 seconds or
longer than 40 seconds, the RTC Reset process will not run.
The RTC reset will reset the BIOS to default options, un-provision Intel vPro, and reset the computer date and time. (The IT
administrator's vPro account and password on the computer will be un-provisioned. The computer will need to go through the
setup and configuration process again to reconnect it to the vPro server).
The following items are unaffected by the RTC reset:
144
Troubleshooting