User’s Guide

28 │ Troubleshooting
Problems Possible causes Possible solutions
Unable to pair the
mouse/keyboard
with the computer
Wireless pairing error
message is received
while pairing the mouse/
keyboard with the
computer
2.Turn the mouse/keyboard off,
and then turn it on again.
Check if the battery-status
light is flashing amber ten
times, indicating that the
battery power is low. If the
battery is fully depleted, the
battery-status light will not
turn on.
3. Restart your computer.
Wireless
connection is lost
Previously paired mouse
no longer works on the
computer
1. Ensure that the USB dongle
is connected directly to your
computer.
Avoid using the port
replicators, USB hubs,
and so on.
2. Change the USB port.
Insert the USB dongle into
another USB port on your
computer.