User's Manual

Table 14. Symptoms and solutions (continued)
Symptoms Suggested solutions
Then, power on the docking station by connecting power
adapter to the dock before connecting the Type-C cable to
your system.
• Undock and reboot the system if, the above steps do not work.
3. The video on the attached monitor is not displaying as an
Extended Monitor.
• Ensure that the Intel HD Graphics driver is installed in the
Windows Device Manager.
• Ensure that the nVidia or AMD Graphics driver is installed in the
Windows Device Manager.
• Open the Windows Display Properties and go to Multiple
Displays control to set the display to the extended mode.
4. The audio connector is not functioning or there is a lag in the
audio.
• Ensure that the latest BIOS and drivers for your system and
the docking station are installed on your system.
• If your BIOS Setup has an Audio Enabled/Disabled option,
ensure it is set to Enabled.
• Ensure that the correct playback device is selected on the
notebook system.
• Try to re-plug the audio cable to the external speaker output on
the docking station.
• First power off the docking station by disconnecting the Type-
C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your system.
5. The USB ports are not functioning on the docking station.
• Ensure that the latest BIOS and drivers for your system and
the docking station are installed on your system.
• If your BIOS Setup has a USB Enabled/Disabled option, ensure
it is set to Enabled.
• Verify if the device is detected in Windows Device Manager
and that the correct device drivers are installed.
• Ensure that the docking station is connected securely to the
notebook system. Try to disconnect and reconnect the docking
station to the system.
• Check the USB ports. Try plugging the USB device into
another port.
• First power off the docking station by disconnecting the Type-
C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your system.
6. The High-Bandwidth Digital Content Protection (HDCP) content
is not displayed on the attached monitor.
• Dell Dock supports HDCP up to HDCP 2.2.
NOTE: User's monitor/display must support HDCP 2.2
7. The LAN port is not functioning. • Ensure that the latest BIOS and drivers for your system and
the docking station are installed on your system.
• Ensure that the RealTek Gigabit Ethernet Controller is installed
in the Windows Device Manager.
• If your BIOS Setup has a LAN/GBE Enabled/Disabled option,
ensure it is set to Enabled
• Ensure that the Ethernet cable is connected securely on the
docking station and the hub/router/firewall.
• Check the status LED of the Ethernet cable to confirm
connectivity. Re-connect both ends of the Ethernet cable if
the LED is not lit.
Troubleshooting the Dell Docking Station WD19 31