User's Manual

3. Log in to the remote system to collect the service tag with sysreport | grep Service Tag and include it in the

%USERPROFILE%\Dell\Lasso\results\[timestamp]\Host_Linux_IPAddress.svctag.txt

file.

Collecting Storage Device Information For VMware (ESX/ESXi OS)

1. Log in to the VMware server using root privilege through SSH

2. Run the following command:

vm-support -n

The output file is saved in the /root/

directory.

3. Copy the output file to the local system using any secure ftp client.

NOTE:

When the collection operation of host times out, go to the UnixHC.properties file in the InstallDir and

change or increase the time out value. Example: hc.timeout.value = 3600000 which is 1800000 by

default.

Manually Collecting Data For Tape Library Device

You can collect information for the following tape library devices using Lasso:

• PV136T

• PV132T

• TL2000

• TL4000

• ML6000

Manually Collecting Data For PV136T, PV132T, TL2000, And TL4000 Tape Library Device

1. Connect to the tape library using:

telnet -f Lasso\Results\hostname.txt <hostname or IP address>

NOTE:

On Windows 2000, use HyperTerminal and manually capture your telnet session.

2. Run the commands specific to the type of tape library:

– For PV132T or PV136T — supportDump or loggerDump

– For TL2000 or TL4000 — dumpall

Determining Service Port IP For ML6000 Data Collection

To determine service port IP:

1. Navigate to GUI panel of ML6000 library.

2. Log in to the web client. Enter the credentials

admin

for username and

password

for password.

3. In the home page, click the

setup

tab available in the tool bar.

4. Select the Network Management

option.

5. Select the IP version 4 and click Next.

If the tape library is already assigned to a IP, the IP address is displayed. If not, assign a static or DHCP IP to the tape

library. The displayed IP address is called the Service Port IP.