User's Manual

• What is error code 398 and why is it only a warning?
– Error code 398 describes that a full SPCollect was not obtained from the Storage Processor. A full
getalland getlogis collected. Wrangler can process the data only for basic storage configuration
and layered application configurations is available. For information on complete SP collect, see
Manual
Collection For CLARiiON.
• Why should Lasso be used when the time taken to troubleshoot problems is longer than manually collecting the
data with Lasso?
– Lasso automates the collection process. The data collected remotely is dependent on the network
configuration of the environment . If the access to the system running Lasso to the target devices is
blocked, then the scripts can not complete the collection. If all the devices are unavailable, then run the
collection scripts manually. Example: If the "admin$" share is disabled on Windows through a Group
Policy, then Lasso can not execute the EMCReports remotely and is a limitation in Lasso.
• How to troubleshoot a failed device?
– If the Lasso full collection is failing, then manually collect the remaining devices. If there are many
devices, then modify the security settings to resolve. Also, report the error for more assistance.
• How to run Lasso against a Meditech host that displayed a blue screen?
– A Meditech system is not Windows system. EMCReports fails when running on a Meditech system.
Lasso automatically runs the EMCReports and the issue can occur if run against a Meditech system. Do
not manually or using Lasso, run the EMCReports against a Meditech system. For more details, see the
ftp://ftp.emc.com/pub/emcgrab/Windows directory.
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