User's Manual

Automating Service Tag Collection On Linux OS

1. Copy the sysreport utility to the remote system.

2. Change the file access permission to r-x (read and executable) for root.

3. Log in to the remote system to collect the service tag with sysreport | grep Service Tag and include it in the

%USERPROFILE%\Dell\Lasso\results\[timestamp]\Host_Linux_IPAddress.svctag.txt file.

Collecting Storage Device Information For VMware (ESX/ESXi OS)

1. Log in to the VMware server using root privilege through SSH

2. Run the following command:

vm-support -n

The output file is saved in the /root/ directory.

3. Copy the output file to the local system using any secure ftp client.

NOTE: When the collection operation of host times out, go to the UnixHC.properties file in the InstallDir and

change or increase the time out value. Example: hc.timeout.value = 3600000 which is 1800000 by

default.

Manually Collecting Data For Tape Library Device

NOTE: Lasso does not support Tape Libraries in this release.

You can collect information for the following tape library devices using Lasso:

• PV136T

• PV132T

• TL2000

• TL4000

• ML6000

Manually Collecting Data For PV136T, PV132T, TL2000, And TL4000 Tape Library Device

NOTE: Lasso does not support Tape Libraries in this release.

1. Connect to the tape library using:

telnet -f Lasso\Results\hostname.txt <hostname or IP address>

NOTE: On Windows 2000, use HyperTerminal and manually capture your telnet session.

2. Run the commands specific to the type of tape library:

– For PV132T or PV136T — supportDump or loggerDump

– For TL2000 or TL4000 — dumpall

Determining Service Port IP For ML6000 Data Collection

NOTE: Lasso does not support Tape Libraries in this release.

To determine service port IP: