User's Manual

Error Code Error Message
297 Failed to get Service Tag Information.
Refer to Manual UNIX collection and Linux Service Tag
Collection.
298 Connection was refused!
The remote host did not respond to the connection
attempt.
299 Authentication validation failed!
Try to validate and check the user name and password.
Try to connect manually and verify. Make sure that root
has SSH access, SSH is running and the firewall allows
SSH.
300 NaviCLI.exe was not found.
The file should be in the C:\Program Files\EMC\Navisphere
CLI location by default. If file is not found, run the installer
again.
301 NaviCli version could not be determined.
Make sure that Navisphere CLI is installed. Run the
installer again. The installer will check and install.
302 Navisphere CLI command failed trying to retrieve Agent
Revision.
Verify that SP is accessible on the network, and the
firewalls are not blocking the access. See the
Troubleshooting section for more details.
303 Failed to retrieve completed SP Collect from SP.
Connect to SP through Navisphere Manager and use the
File Manager to get the SP Collect.
304 Failed to collect getall.
Make sure that the SP is available and running. Also,
connect to Navisphere Manager setup page and restart
the management server.
305 Failed to collect getlog.
Make sure that the SP is available and running. Also,
connect to Navisphere Manager setup page and restart
the management server.
306 NaviCLI getagent failed.
Make sure that the SP is available and running. Also,
connect to Navisphere Manager setup page and restart
the management server.
307 Failed to create .zip file out of getall and getlog.
Manually, you may need to compress the getall and
getlog into a .zip file. Then include it in another .zip file
so Wrangler can read it.
308 SP collection timed out.
Try the collection again. If the error persists, make sure
that you have the latest Navisphere CLI. To verify this, run
the installer. Also, try to collect the SP Manually. Finally,
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