User's Manual
Troubleshooting Ethernet Switch
To reproduce the steps Lasso performs when automating Ethernet Switch validation or collections:
1. Add Telnet to each switch to make sure that username/password credentials are correct and the
prompt such as password change request is not displayed.
2. Enter the execute mode to make sure that the enabled password is available.
Troubleshooting Tape Library
NOTE: Lasso does not support Tape Libraries in this release.
To reproduce the steps Lasso performs when automating Tape Library validations or collections:
1. Add Telnet to each switch to make sure that username/password credentials are correct and the
prompt such as password change request is not displayed.
2. Test the actual command Lasso runs.
For the commands, see Manual Collection for Tape Libraries.
Troubleshooting Unix
Validation or collection uses the provided username and password to make a remote connection to the
target device and execute a simple command.
• If validation or collection fails for Lasso, error messages are displayed.
• If error is displayed on validation or collection, try running the Lasso commands.
• To test the command, use putty or other SSH client to login to the remote system. Use the same
credentials as Lasso. If a non-root id is used to login to the system, run su- to make sure that the root
password entered is correct. If root prompt is displayed, log out and close putty.
If you wish to collect the data manually, see Manual Unix Collection or Manual VMware Collection.
Troubleshooting Windows
Validation or collection uses the provided username and password to make a remote connection to the
target device and execute a simple command.
• If validation or collection fails for Lasso, error messages are displayed.
• If error is displayed on validation or collection, try running the Lasso commands.
To test the command:
1. From Start menu open the command prompt window.
2. At the prompt, change to the bin directory where Lasso is installed. To do this, enter:cd c:
\Program Files\Dell\Lasso\bin\.
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