User's Manual

3. For collection, copy from mkdir \\Device_Hostname\c$\temp\Dell\Lasso\EMCReports\ the

appropriate EMCReport to the remote system using the command copy EMCRPTS_*_V30.EXE \\

Device_Hostname \c$\ temp\ Dell\ Lasso\ EMCReports\.

The output should be the hostname of the system you are connecting to and the original prompt

should be displayed.

If errors are displayed, then the system cannot connect to the remote device.

If you wish to just collect data manually, see Manual Windows Collection

Troubleshooting Enclosures

To reproduce the steps Lasso performs when automating Enclosures validation or collection:

• Telnet or SSH to each Enclosure to make sure that user name/password credentials are correct

Troubleshooting HITKIT Collection

To complete the Hitkit software collection, Lasso uses SSH.

The root credentials are required for SSH connection. Lasso uses this to connect to the system through

SSH protocol.

Troubleshooting SAN HQ Device

To troubleshoot, check the server installation details of Dell EqualLogic SAN Headquarters device from

the registry entry: HKLM\SOFTWARES\EqualLogic\PerformanceMonitor.

Make sure that the value of the install type attribute is “Full” and logdir attribute has a value.

Troubleshooting PowerVault FluidFS NAS Collection

If validation fails when the Management IP of the array is provided for validation, make sure that the

provided IP is correct and available. Also make sure that the FTP connection to the Management IP is

established from the Windows host on which Lasso is installed.

Troubleshooting EqualLogic FluidFS NAS Collection

If validation fails when the Management IP of the array is provided for validation, make sure that the

provided IP is correct and available. Also, make sure that the FTP connection to the Management IP is

established from the Windows host on which Lasso is installed.

For more information, see Manual EqualLogic FluidFS NAS Collection

Troubleshooting Celerra Collection

To troubleshoot:

• Use http://hostname_or_ipaddress/ to connect to the Celerra control station.

• If you are not using root credentials, then verify that the user name has the State enabled, primary

group is nasadmin (operator), and groups are fullnas (nasadmin).