User's Manual

Troubleshooting VMware Collection
To display the error messaged received during collection, try to run the Lasso commands.
Lasso collection uses the provided user name and password to make a remote connection to the target
device and execute a command. If collection fails in Lasso, test the command using the following steps:
1. Use a secure telnet client like putty to login to vmware system using root privilege.
For steps to allow root access, see Allowing Root Access To Unix Server.
NOTE: If root access is not enabled through SSH, use dual mode authentication.
2. Run vm-support-n and use secure ftp client to transfer the collection created in the root user’s
home directory. The collection is transferred to the %USERPROFILE\ Dell\ Lasso\ results folder.
To collect the data manually and not troubleshoot, see Manual VMware Collection.
Troubleshooting PowerConnect Controller
For successful validation and collection, make sure that prerequisites are met. For more information on
prerequisites, see Prerequisites For Data Collection
Troubleshooting Lasso Run As System Account
When Lasso is run using the system account, the report is not saved in the default location. To
troubleshoot this:
1. Install PSExec.
2. Run CMD as Administrator.
3. Navigate to PSExec.
4. Enter the command psexec -I -s cmd.exe.
5. In the new console window that appears, run the command with -RD parameter.
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