Dell Latitude 14 Rugged Extreme – 7404 Owner's Manual Regulatory Model: P45G Regulatory Type: P45G001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Working on Your Computer................................................................................6 Before Working Inside Your Computer................................................................................................ 6 Turning Off Your Computer..................................................................................................................7 After Working Inside Your Computer......................................................................................
Removing the USH Daughter Board...................................................................................................25 Installing the USH Daughter Board.................................................................................................... 26 Removing the LED Board....................................................................................................................26 Installing the LED Board.............................................................................
System Setup Options.........................................................................................................................55 Updating the BIOS ..............................................................................................................................65 System and Setup Password...............................................................................................................65 Assigning a System Password and Setup Password....................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
4. Disconnect all network cables from the computer. 5. Disconnect your computer and all attached devices from their electrical outlets. 6. Close the display and turn the computer upside-down on a flat work surface. NOTE: To avoid damaging the system board, you must remove the main battery before you service the computer. 7. Remove the main battery. 8. Turn the computer top-side up. 9. Open the display. 10. Press the power button to ground the system board.
After Working Inside Your Computer After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. 2.
2 System Overview 1. display latch 2.
3. privacy shutter 4. camera (optional) 5. camera status light 6. speaker 7. outdoor-readable display/touchscreen 8. power button 9. memory-card reader 10. USB 2.0 Connector 11. USB 3.0 Connector 12. optical drive 13. smart Card reader 14. hard drive 15. ExpressCard reader or PCMCIA 16. fingerprint reader 17. status lights 18. power connector 19. VGA connector 20. serial connector 21. USB 2.0 connector 22. network connector 23. touchpad 24. serial connector 25.
Removing and Installing Components 3 This section provides detailed information on how to remove or install the components from your computer. Opening the Press-Latch Doors There are eight press-latch doors. Four on the back, two on the right side, and two on the left side of the computer. 1. Left and right side press-latch doors: Slide the latch towards the back of the computer to lock and towards the front to unlock. 2.
Removing the Stylus and Tether 1. Follow the procedures in Before Working Inside Your Computer. 2. Perform the following steps: a. Pull the stylus out from it’s slot on the computer. b. Release and remove the tether from the computer. Figure 1. Installing the Stylus and Tether 1. Install the tether to the computer. 2. Insert the stylus into its slot and push it inwards.
Removing the Battery 1. Follow the procedures in Before Working Inside your computer. 2. Perform the following steps to remove the battery: a. Lift and open the battery bay press latch door. b. Press the blue battery release tab to release the battery. c. Pull the blue tab on the battery outwards to remove the battery from the computer. Figure 2. Installing the Battery 1. Slide the battery into the battery bay. 2. Close the battery bay press latch door. 3.
Installing the Hard Drive 1. To secure the hard drive, push the hard drive into its compartment. 2. Rotate the door back towards the computer and press until it is in a closed position. NOTE: Ensure that the hard drive pull tab does not cover the water seal. 3. Engage the lock by sliding it until the lock symbol is visible. Removing the Bottom Cover 1. Follow the procedures in Before Working Inside your computer 2. Remove the battery. 3. Perform the following steps to remove the bottom cover: a.
Removing the Handle 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. hard drive c. bottom cover 3. Perform the following steps to remove the handle: a. Remove the front screws. [1] b. Remove the screws that secure the handle to the computer. [1] c. Lift and remove the handle from the computer. [2] Installing the Handle 1. Place the handle and align it to its position on the computer. 2. Install the screws that secure the handle to the computer. 3.
Removing the Battery Connector 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. bottom cover 3. Perform the following steps to remove the battery connector: a. Disconnect the battery connector cable from the system board. [1] b. Remove the screws that secure the battery connector board to the computer. [2] c. Lift and remove the battery connector board from the computer. [3] Installing the Battery Connector 1.
3. Perform the following steps: a. Disconnect the docking board antenna cables. [1] CAUTION: Please exercise caution while disconnecting the antenna cables. Improper removal may result in damage/breakage of the antenna cables. b. Release the docking board antenna cables from the routing channels. [2] Figure 3. 4. Perform the following steps : a. Remove the screws that secure the docking board to the system board and turn it around in the direction indicated. [1,2] b.
Installing the Docking Board 1. Connect the docking board connector cable to the system board. 2. Align the docking board in its position on the system board and install the screws that secure it. 3. Route the docking board antenna cables through the routing channels. 4. Connect the antenna cables to their corresponding location on the docking board. 5. Install: a. bottom cover b. battery 6. Follow the procedures in After Working Inside Your Computer. Removing the Memory Module 1.
Removing the ExpressCard Module 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. bottom cover c. hard drive 3. Perform the following steps to remove the ExpressCard shroud: a. Disconnect the ExpressCard board shroud cable from the system board. [1,2] b. Remove the screws that secure the ExpressCard shroud. [3] c. Lift and remove the ExpressCard shroud from the computer. [4] Figure 5.
4. Perform the following steps to remove the ExpressCard board: a. Disconnect the ExpressCard board connector cable from the system board. [1,2] b. Remove the screws that secure the ExpressCard board. [3] c. Lift and remove the ExpressCard board from the computer. [4] Figure 6. Installing the ExpressCard Module 1. Align the ExpressCard board into its position on the chassis. 2. Connect the ExpressCard board connector cable to the system board. 3.
3. Perform the following steps to remove the optical drive: a. b. c. d. Unlock the optical drive bay press latch doors and open it. Disconnect the optical drive connector cable. [1,2] Remove the screws that secure the optical drive. [3] Slide the optical drive out of the press latch door. [4] Figure 7. 4. Perform the following steps to remove the optical drive connector: a. Remove the screw that secures the optical drive connector. [1] b.
6. Install: a. docking board b. bottom cover c. battery 7. Follow the procedures in After Working Inside Your Computer. Removing the Graphics Processing Unit (GPU) 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. bottom cover 3. Perform the following steps to remove the GPU: a. b. c. d. Remove the screws that secure the GPU module to the heat sink. [1] Remove the support ring that secures the GPU module to the heat sink .
Removing the Heatsink 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. bottom cover c. GPU module (optional) 3. Perform the following steps to remove the Heatsink: a. Loosen the screws (in order) that secure the heat sink to the system board. [1,2,3,4] NOTE: These screws are retained by the heatsink and should not be fully removed. b. Lift and remove the heatsink from the computer. Figure 10. 4.
Removing the System Fan 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. bottom cover 3. Perform the following steps to remove the system fan: a. Remove the system fan connector cable from the system board. [1] b. Remove the screws that secure the system fan to the computer. [2] c. Lift and remove the system fan from the computer. [3] Figure 11. Installing the System Fan 1. Align the system fan in its position in the chassis. 2.
3. To remove the GPS module: a. Disconnect the GPS antenna cable from the module. [1] b. Release the GPS module from its connector to the system board. [2] c. Pry the GPS module retention latch upwards and remove the GPS module from the computer. [3] [4] Installing the Global Positioning System (GPS) Module 1. Insert the GPS module into its slot and align it with the connector to the system board. 2. Connect the GPS module antenna cable. 3. Install: a. bottom cover b. battery 4.
3. Perform the following steps to remove the USH daughter board: a. b. c. d. Disconnect the USH daughter board connector cable by lifting the release tab upwards. [1,2] Remove the screws that secure the USH daughter board. [3] Flip the board over and disconnect the other USH daughter board cable connectors. [4] Remove the USH daughter board from the computer. [5,6] Figure 12. Installing the USH Daughter Board 1.
3. Perform the following steps to remove the LED board: a. Disconnect the LED board connector cable by lifting the release tab upwards. [1,2] b. Remove the screws that secure the LED board. [3] c. Lift and remove the LED board from the computer. [4] Figure 13. Installing the LED Board 1. Align the LED board to its location on the chassis. 2. Install the screws that secure the LED board to the computer. 3. Connect the LED board connector cable to the system board. 4. Install: a. b. c. d. 5.
3. Perform the following steps to remove the fingerprint reader: a. b. c. d. Remove the screws that secure the fingerprint reader cover. [1] Lift the cover and remove it to expose the fingerprint reader board underneath. [2] Disconnect the fingerprint reader cable by lifting the release tab upwards. [3,4] Lift and remove the fingerprint reader board from the computer. [5] Figure 14. Installing the Fingerprint Reader 1.
3. Perform the following steps: a. Open the press latch door by pressing the release tab upwards and lifting it in the direction indicated. [1,2] b. Remove the screws that secure the SIM board to the chassis. [3] Figure 15. 4. Perform the following steps to remove the SIM board: a. Disconnect the SIM board cable by lifting the release tab upwards. [1,2] b. Remove the screws that secure the SIM board to the system board. [3] c. Lift and remove the SIM board from the computer. [4] Figure 16.
5. Install: a. bottom cover b. battery 6. Follow the procedures in After Working Inside Your Computer. Removing the Coin-cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. bottom cover 3. Perform the following steps to remove the coin-cell battery: a. Peel away the double-stick adhesive tape. b. Disconnect the coin-cell battery cable from the system board. [1] c. Lift and remove the coin-cell battery from the computer. [2] Figure 17.
Removing the WLAN Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery b. bottom cover 3. Perform the following steps to remove the WLAN card: a. Disconnect the antenna cables from the WLAN card. b. Remove the screw that secures the WLAN card. c. Slide the card out of the card connector on the system board and remove it. Figure 18. Installing the WLAN Card 1. Slide the WLAN card into its connector on the system board. 2.
3. Perform the following steps to remove the WWAN card: a. Disconnect the antenna cables from the WWAN card. b. Remove the screw that secures the WWAN card. c. Slide the card out of the card connector on the system board and remove it. Figure 19. Installing the WWAN Card 1. Slide the WWAN card into its connector on the system board. 2. Press the card down and install the screw that secures the WWAN card. 3. Replace the antenna cables on the WWAN card. 4. Install: a. bottom cover b. battery 5.
Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. 3. battery hard drive keyboard keyboard door bottom cover docking board optical drive memory module GPU module heatsink ExpressCard GPS module WLAN card WWAN card SIM board Disconnect the cables underneath the keyboard by pressing on the release tab and lifting it upward.
4. Perform the following steps: a. Remove the screws that secure the display connector to the system board. [1] b. Lift and remove the metal piece that covers the display connector. [2] c. Disconnect the display connector cable from the system board. [3] Figure 20. NOTE: All the cables connected to the system board should be disconnected prior to system board removal. 5. Perform the following steps: a. Remove the screws that secure the display ports to the computer chassis. [1] b.
6. Perform the following steps: a. Lift and rotate the system board in the direction indicated. [1] b. Slide the system board forward and release any other additional connections at the bottom of the chassis. [2] c. Disconnect the connector cable underneath the system board by pressing the release tab and lifting it upwards. d. Lift and remove the system board from the computer. [3] Figure 22. Installing the System Board 1. Connect the system board connector cable to the system board and flip it around.
9. Follow the procedures in After Working Inside Your Computer. Removing the Smart Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. 3. battery hard drive keyboard bottom cover docking board optical drive memory module GPU module heatsink ExpressCard GPS module WLAN card WWAN card SIM board system board Perform the following steps: a. Disconnect the smart card ribbon cable from the USH board. [1,2] b.
4. Install: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. 5. system board sim board WWAN card WLAN card GPS module ExpressCard heatsink GPU module Memory module optical drive docking board bottom cover keyboard hard drive battery Follow the procedures in After Working Inside Your Computer. Removing the Palmrest 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. q. r.
3. Perform the following steps: a. Remove the screws that secure the palmrest to the chassis. [1] b. Flip the computer over in the direction indicated. Figure 24. 4. Perform the following steps : a. Open the computer lid in the direction indicated. [1] b. Pry the palmrest at the bottom side of the touch pad buttons to release it from the snaps. c. Lift and remove the palmrest from the computer. [2] Figure 25. Installing the Palmrest 1.
3. Install: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. q. r. 4. SmartCard reader system board sim board fingerprint reader WWAN card WLAN card GPS module coin-cell battery ExpressCard heatsink GPU module Memory module optical drive docking board bottom cover keyboard hard drive battery Follow the procedures in After Working Inside Your Computer. Removing the I/O Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p.
3. Perform the following steps: a. Open the I/O port press latch door. b. Remove the thumb screws that secure the I/O port module to the computer. Figure 26. 4. Perform the following steps to remove the I/O board: a. Remove the screws that secure the I/O board module to the computer chassis. [1] b. Disconnect the I/O board ribbon cables from the system board. c. Lift and remove the I/O board module from the computer. [2] Figure 27. Installing the I/O Board 1.
4. Install the thumb screws that secure the I/O board to the computer chassis. 5. Install: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. 6. SmartCard reader system board sim board WWAN card WLAN card GPS module ExpressCard heatsink GPU module Memory module optical drive docking board bottom cover keyboard hard drive battery Follow the procedures in After Working Inside Your Computer. Removing the Keyboard 1. Follow the procedures in MagellanOMBeforeworking 2.
3. Perform the following steps to remove the keyboard door: a. Remove the screws that secure the keyboard door. [1] b. Disconnect the keyboard cables from the keyboard controller card by pressing on the locking tab and lifting the connector upwards. [2,3] c. Lift and remove the keyboard from the computer. Installing the Keyboard 1. Connect the keyboard flex cables to its connectors on the keyboard controller card. 2. Place the keyboard door over its slot on the computer chassis. 3.
Removing the Keyboard Control Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. 3. battery hard drive keyboard bottom cover docking board optical drive memory module GPU module heatsink ExpressCard GPS module WLAN card WWAN card SIM board system board Perform the following steps: a. Remove the screws that secure the keyboard control board. [1] b. Lift and remove the keyboard control board module from the computer.
3. Install: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. 4. system board sim board WWAN card WLAN card GPS module ExpressCard heatsink GPU module Memory module optical drive docking board bottom cover keyboard hard drive battery Follow the procedures in After Working Inside Your computer . Removing the Speaker 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o.
3. Perform the following steps to remove the speaker: a. Remove the screws that secure the speaker module to the computer. [1] b. Unroute the speaker cable from its routing channel on the chassis. [2] c. Push the speaker module inwards and lift to remove it from the computer. [3] Figure 29. Installing the Speaker 1. Slide the speaker into its slot on the computer. 2. Install the screws that secure the speaker to the computer. 3. Route the speaker cable along its routing channel on the chassis. 4.
Removing the Power Connector 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. 3. battery hard drive keyboard bottom cover docking board optical drive memory module GPU module heatsink ExpressCard GPS module WLAN card WWAN card SIM board system board Perform the following steps to remove the power connector: a. Pry up the power connector and remove it from the computer. Figure 30. Installing the Power Connector 1.
3. Install: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. 4. system board sim board WWAN card WLAN card GPS module ExpressCard heatsink GPU module Memory module optical drive docking board bottom cover keyboard hard drive battery Follow the procedures in After Working Inside Your Computer. Removing the Display Assembly 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. b. c. d.
3. Perform the following steps: a. b. c. d. Unroute the display cables and antennas from the routing channels. [1] Disconnect the antennas from the modules. Remove the screws that secure the display connector cable cover to the system board. [2][3] Disconnect the display connector cable from the system board. [4] Figure 31. 4. Perform the following steps: a. Remove the screws indicated to remove the hinge covers. [1] b.
5. Perform the following steps: a. Remove the screws that secure the display hinges to the computer. b. Unroute the display cables completely from the routing channels. c. Flip the computer over to continue with the display removal. Figure 33. 6. Perform the following steps: a. Open the display lid. b. Lift the display panel from the hinges and remove it from the computer. Figure 34. Installing the Display Assembly 1. Attach the display to the hinges on the computer. 2.
9. Install: a. b. c. d. heatsink GPU module bottom cover battery 10. Follow the procedures in After Working Inside Your Computer. Removing the Display Panel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a. battery 3. Perform the following steps: a. Remove the screws that secure the display panel. [1] b. Flip the display around so that screen is facing upwards. [2][3] c. Pry along the edges to separate the display panel from the display assembly. Figure 35.
4. Perform the following steps to remove the display panel: a. Disconnect the eDP cable from the display assembly. [1] b. Disconnect the camera connector cables from the display assembly. [2][3] c. Remove the display panel from the display assembly. [4] Figure 36. Installing the Display Panel 1. Connect the eDP connector cable to the display assembly. 2. Connect the camera cable connectors to the display assembly. 3. Attach the display panel to the display assembly. 4.
3. Perform the following steps to remove the camera: a. Disconnect the camera cable from the assembly. [1] b. Remove the screws that secure the camera to the display panel. [2] c. Lift and remove the camera from the computer. [3] Figure 37. Installing the Camera 1. Place and align the camera into its position on the display panel. 2. Install the screws that secure the camera to the display panel. 3. Connect the camera cable connector to the camera board. 4. Install: a. display panel b. battery 5.
3. Perform the following steps: a. Disconnect the touch screen controller board cable. [1] b. Remove the screw that secures the touch screen controller board. [2] c. Lift and remove the touch screen controller board from the computer. [3] Figure 38. Installing the Touch Screen Controller Board 1. Place and align the touch screen controller board into its position on the display panel. 2. Install the screws that secure the touch screen controller board to the display panel. 3.
System Setup 4 System Setup enables you to manage your computer hardware and specify BIOS‐level options.
Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Option Description By default, all the options are checked. You can also deselect any option or change the boot order. Boot List Option Allows you to change the boot list option. • • Legacy UEFI Advanced Boot Options This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is checked. Date/Time Allows you to change the date and time. Table 3. System Configuration Option Description Integrated NIC Allows you to configure the integrated network controller.
Option Description Drives Allows you to configure the SATA drives on board. All drives are enabled by default. The options are: • • • • SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. This option is disabled by default.
Option Description Touchscreen This field controls whether the touchscreen is enabled or disabled. This option is enabled by default. Stealth Mode Control This field is used to enable or disable the stealth mode. This option is enabled by default.
Option Description Default Setting: Not set Strong Password Allows you to enforce the option to always set strong passwords. Default Setting: Enable Strong Password is not selected. NOTE: If Strong Password is enabled, Admin and System passwords must contain at least one uppercase character, one lowercase character and be at least 8 characters long. Password Configuration Allows you to determine the minimum and maximum length of Administrator and System passwords.
Option Description Default Setting: Enable Admin Setup Lockout Allows you to prevent users from entering Setup when an Administrator password is set. Default Setting: Enable Admin Setup Lockout is not selected. Table 6. Secure Boot Option Description Secure Boot Enable This option enables or disables the Secure Boot Feature. • • Expert Key Management Disable (default) Enable Allows you to manipulate the security key databases only if the system is in Custom Mode.
Option Description Default Setting: All Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature. Default Setting: Enable Intel SpeedStep C States Control Allows you to enable or disable the additional processor sleep states. Default Setting: The option C states is enabled. Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
Option Description • • • Wake on LAN/WLAN Allows you to enable or disable the feature that powers on the computer from the Off state when triggered by a LAN signal. • • • • • Block Sleep Control WLAN Radio Control WWAN Radio Control WLAN radio or Control WWAN radio is not selected (default) Disabled: This option is enabled by default LAN Only WLAN Only LAN or WLAN LAN with PXE Boot This option lets you block entering to sleep (S3 state) in Operating System environment.
Option Description Intel Smart Connect Technology This option, if enabled, periodically senses the nearby wireless connections, while the system is in sleep state. You can use this option to synchronize the email or other social media application that are open, when the system enters the sleep state. Table 9. POST Behavior Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters.
Table 10. Virtualization Support Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology (default) VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel® Virtualization technology for direct I/O. Enable VT for Direct I/O — enabled by default.
Table 13. System Logs Option Description BIOS Events Allows you to view and clear the System Setup (BIOS) POST events. Thermal Events Allows you to view and clear the System Setup (Thermal) events. Power Events Allows you to view and clear the System Setup (Power) events. Updating the BIOS It is recommended to update your BIOS (system setup), on replacing the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet 1.
CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature disabled. Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked.
4. Select Setup Password, alter or delete the existing setup password and press or . NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, confirm the deletion when promoted. 5. Press and a message prompts you to save the changes. 6. Press to save the changes and exit from the System Setup. The computer reboots.
Diagnostics 5 If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Device Status Lights Icon Description Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. Turns on steadily or blinks to indicate battery charge status. Turns on when wireless networking is enabled.
Contacting Dell 6 NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
