Dell Latitude 3390 2-in-1 Owner's Manual Regulatory Model: P69G Regulatory Type: P69G001 August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer............................................................................................7 Safety instructions.............................................................................................................................................................. 7 Before working inside your computer............................................................................................................................. 7 Turning off your computer......
Input-Output board........................................................................................................................................................... 27 Removing the Input-Output board.......................................................................................................................... 27 Installing the Input-Output board............................................................................................................................ 29 Touchpad.........
Adjusting brightness in Windows 10............................................................................................................................. 54 Cleaning the display.......................................................................................................................................................... 54 Using touch screen in Windows 10...............................................................................................................................
Intel Software Guard Extensions screen options................................................................................................. 71 Performance screen options......................................................................................................................................71 Power Management screen options....................................................................................................................... 72 POST Behavior screen options....................
1 Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: ● You have read the safety information that shipped with your computer. ● A component can be replaced or, if purchased separately, installed by performing the removal procedure in the reverse order.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5. Disconnect your computer and all attached devices from the electrical outlets. 6. Press and hold the power button while the computer is unplugged to ground the system board.
2 Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Screw size list Table 1. Latitude 3390 2-in-1 screw size list Component M2x3 Battery 4 Power and volume buttons board 1 WLAN card 1 Power connector port 1 Type-C metal bracket 1 SSD card 1 M2x2 (Big head) M2x2 M2.5x5 HDD M2.5x6 M2.5x2.5 (Big head) M2.5xL1. 4 M2x3.
4. Using a plastic scribe, pry the base cover from the edges of the laptop chassis [1]. NOTE: Pry the edges clockwise, starting from the lower left side of the air vent. 5. Lift the base cover away from the laptop [2].
Installing the base cover Steps 1. Align the edges of the base cover with the laptop and press until it clicks into place. 2. Tighten the screws to secure the base cover to the laptop. 3. Follow the procedure in After working inside your computer. Battery Removing the battery Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. To remove the battery: a. Disconnect the battery cable from the connector on the system board [1].
Installing the battery Steps 1. Insert the battery into the slot on the laptop. 2. Tighten the M2x3 screws (4) to secure the battery to the laptop. 3. Connect the battery cable to the connector on the system board 4. Install the base cover. 5. Follow the procedure in After working inside your computer. Power and volume control board Removing the power and volume control board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery c.
4. To remove the power button: a. Undo the power button from the retention hooks on the palmrest [1]. b. Lift and remove the power button from the palmrest assembly [2].
Installing the power and volume control board Steps 1. Place the power and volume control board on the laptop chassis. NOTE: Place the power and volume control board into the two plastic placeholders which secures the board to the system chassis. 2. Tighten the M2x3 screw (1) to secure the power and volume control board to the laptop. 3. Route the cables through the cable routing clips. 4. Connect the power and volume control board to the connector on the system board. 5.
Hard disk drive (HDD) Removing the HDD Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the HDD: a. Disconnect the HHD cable from the connector on the system board [1]. NOTE: Ensure to pull the HDD cable by the plastic handle to avoid damage to the connector and cable. b. Release the cable adhesive tape that secures the cable to the system board. c. Remove the M2.5x6 screw (2) that secures the HDD on the laptop system board [2]. d.
6. Follow the procedure in After working inside your computer. Solid State Drive (SSD) Removing the SSD Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery c. hard drive assembly 3. To remove the M.2 SSD: a. b. c. d. Disconnect the HDD (hard drive) interposer cable from the connector on the system board [1]. Remove the single (M2.5x6) screw that secures the SDD bracket to the HDD [2]. Remove the SSD bracket [3]. Remove the single (M2.
Installing the HDD Steps 1. To install the SSD (solid state drive): a. b. c. d. Place the HDD (hard drive) interposer board on the HDD assembly and install the three (M2.5x6) screws. Slide and install the SSD into the M.2 slot available on the HDD interposer board. Install the SSD bracket onto the SSD and install the single (M2.5x6) screw to secure it to the HDD enclosure. Reconnect the interposer cable from the system board to the HDD assembly. 2. Install the: a. hard drive assembly b. battery c.
Coin-cell battery Removing the coin cell battery Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the coin cell battery: a. Disconnect the coin cell battery from the connector on the system board [1]. b. Pry and lift the coin cell battery to release it from the adhesive on the laptop [2]. Installing the coin cell battery Steps 1. Place the coin cell battery on the laptop. 2.
WLAN card Removing the WLAN card Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove WLAN card: a. Remove the M2x3 screw (1) that secures the WLAN card to the laptop [1]. b. Lift the metal bracket to access the WLAN cables [2]. c. Disconnect the WLAN cables from the connectors on the WLAN card [3]. NOTE: Ensure to gently use plastic scribe to disconnect the WLAN cables from the connectors. d.
Installing the WLAN Steps 1. Slide and connect the WLAN card to the connector on the system board. 2. Connect the WLAN cables to the connectors on the WLAN card. 3. Place the metal bracket to secure the WLAN cables. 4. Tighten the M2x3 screw (1) to secure the WLAN card to the laptop. 5. Install the: a. battery b. base cover 6. Follow the procedure in After working inside your computer. Memory modules Removing the memory module Steps 1. Follow the procedure in Before working inside your computer. 2.
5. Repeat steps 3 and 4 to remove the second memory module (if available or shipped with the system). Installing the memory module About this task NOTE: Install the second memory module with DRAM chips facing downward. Steps 1. Insert the memory module into the memory module socket until the retention clips secure the memory module. NOTE: Ensure to hear a click sound when the memory module is secured. 2. Affix the adhesive tape to secure the memory moduleRelease the label that protects the memory module.
System fan Removing the system fan Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the system fan: a. Disconnect the system fan cable from the connector on the system board [1]. b. Remove the M2x3 screws (2) that secure the system fan to the laptop [2]. c. Lift the system fan away from the laptop [3]. Installing the system fan Steps 1. Place the system fan on the laptop. 2.
b. base cover 5. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the heat sink: a. Loosen the captive screws that secure the heat sink to the laptop[1] . b. Lift the heat sink away from the laptop [2]. NOTE: Loosen the captive screws using a diagonal or crisscross pattern as printed on Heatsink.
a. battery b. base cover 4. Follow the procedure in After working inside your computer. LED board Removing the LED board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the LED board: a. Lift the latch and disconnect the LED board cable [1]. NOTE: Use a sharp tool or a plastic scribe to gently lift the latch. b. Release the LED board cable from the laptop [2].
NOTE: The LED board is secured on a cylindrical plastic hook. Ensure to lift the board without a damage to the LED board hole, that secures it on the system board. Installing the LED board Steps 1. Insert the LED board into the slot on the laptop. NOTE: Ensure to align the LED board hole to the cylindrical hook to secure the board on the system board. 2. Affix the adhesive tape to secure the LED board to the laptop. 3.
3. To remove speakers: a. Remove the mylar tape that secures the speaker cable on the system board [1]. NOTE: Lift the latch and release the LED board cable from the laptop, before un-routing the speaker cable. b. Disconnect the speaker cable from the connector on the system board [2]. c. Release the speaker cables from the routing clips on the system board [3]. d. Lift the speakers away from the laptop.
Installing the speakers Steps 1. Insert the speakers into the slot on the laptop. 2. Route the speaker cable through the cable routing clips. 3. Paste the Mylar tape to secure the speaker cable on the system board. 4. Connect the speaker cable to the connector on the system board. 5. Install the: a. LED board b. battery c. base cover 6. Follow the procedure in After working inside your computer. Input-Output board Removing the Input-Output board Steps 1.
NOTE: Ensure to pull the copper lever by an angle 15° to 20°, to avoid damage to the connector copper pins. c. Disconnect the coin cell battery and power and volume button board cables from the I/O board [3]. d. Remove the M2x3.5 screw (2) that secures the I/O board to the laptop chassis [1]. e. Lift the I/O board from the laptop chassis [2].
Installing the Input-Output board Steps 1. Place the I/O board on the laptop. 2. Tighten the M2x3.5 screws (2) to secure the I/O board to the laptop. 3. Connect the coin cell battery and power and volume button board cables to the connector on the I/O board. 4. Connect the I/O board cable to the connector on the system board. 5. Affix the adhesive tape to secure the I/O board cable and release the copper latch. 6. Install the: a. battery b. base cover 7.
Touchpad Removing the touchpad Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the touchpad metal bracket: a. Remove the mylar tapes that secures the speaker cable to the laptop [1]. b. Remove the M2x2 screws (4) that secure the touchpad board to the laptop chassis [2]. c. Lift the touchpad metal bracket from the laptop chassis [3]. 4. To release the touchpad: a.
5. To remove touchpad board: a. Remove the M2x2 screws (4) that secure the touchpad to the laptop [1]. b. Lift the touchpad away from the laptop chassis [2].
Installing the touchpad Steps 1. Place the touchpad board on the laptop. 2. Tighten the M2x2 screws (4) to secure the touchpad to the laptop. 3. Place the metal tab over the touchpad. 4. Tighten the M2x2 screws (4) to secure the metal tab. 5. Connect the touchpad cable and keyboard daughter board cable to the connectors on the system board. 6. Install the: a. battery b. base cover 7. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Steps 1.
4. Turn the computer over and open the display. 5. To remove display assembly: a. Remove the screws that secure the display assembly to the laptop chassis [1]. b. Lift the display assembly away from the laptop chassis [2].
Removing and installing components
Installing the display assembly Steps 1. Align the display assembly with the screw holders on the laptop chassis. 2. Tighten the screw to secure the display assembly to the laptop chassis. 3. Close the display and turn the laptop over. 4. Connect the display and touch screen board cables to the connectors on the system board. 5. Affix the adhesive tapes to secure the display and touch screen board cables. 6. Install the: a. WLAN card b. battery c. base cover 7.
Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery c. display assembly 3. To release the display panel: a. Using a plastic scribe, pry the display cover from the edges to release it from the display assembly [1] b. Lift the display cover away from the display assembly [2]. NOTE: Apply pressure uniformly in all sides of the display cover to avoid damaging the clips. c.
Display hinges Removing the display hinges Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. base cover battery display assembly display panel 3. To remove the display hinges: a. Release the WLAN antenna cables from the right hinge bracket [1]. b. Release the display cable and touch screen board cable from under the display hinge [2]. c. Remove the six (M2.5x5) and two (M2x2) screws from the left and right hinges[3]. Installing the display hinges Steps 1.
4. Install the: a. b. c. d. display panel display assembly battery base cover 5. Follow the procedure in After working inside your computer. Display cover Removing the display cover Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery c. display assembly 3. To remove the display cover: a. Using a plastic scribe, pry the display cover from the edges to release it from the display assembly [1]. b.
Installing the display cover Steps 1. Route the display cable and touch screen board cable to the display hinge. 2. Place the display cover on the display assembly and press along the edges to secure it. 3. Install the: a. display assembly b. battery c. base cover 4. Follow the procedure in After working inside your computer. Camera Removing the camera Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. base cover battery display assembly display cover 3.
Installing the camera Steps 1. Connect the camera cable to the connector on the camera module. 2. Insert the camera module into the slot on the display panel. 3. Install the: a. b. c. d. display cover display assembly battery base cover 4. Follow the procedure in After working inside your computer. Display (eDP) cable Removing the display cable Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery c.
d. display cover 3. To remove the display cable: a. Peel the adhesive tape and pull the latch to release the cables [1]. NOTE: Remove the tape cautiously for reuse. b. Disconnect the sensor board cable and the display cable from the display panel [2]. c. Lift the display cable away from the display panel [3]. Installing the display cable Steps 1. Route the display cable through the placeholders on the display panel. 2. Align the display cable along the routing channels on the display panel. 3.
6. Follow the procedure in After working inside your computer. Power connector port Removing the power connector port Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the power connector port: a. Disconnect the power connector port cable from the connector on the system board [1]. b. Remove the M2x3 screw (1) that secures the power connector port to the laptop [2]. c. Lift the power connector port away from the laptop [3].
2. Tighten the M2x3 screw (1) to secure the power connector port to the laptop. 3. Connect the power connector port cable to the connector on the system board. 4. Install the: a. battery b. base cover 5. Follow the procedure in After working inside your computer. System board Removing the system board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. g. h. base cover battery hard disk memory module coin cell battery WLAN card system fan heat sink 3.
j. Remove the metal bracket screws (2) that secures the USB Type-C to the system board [1]. k. Lift the metal bracket from the system board [2].
4. To remove the system board: a. Remove the screws (3) that secure the system board to the laptop [1]. b. Lift the system board away from the laptop[2].
Installing the system board Steps 1. Place the system board on the laptop. 2. Tighten the screws to secure the system board to the laptop. 3. Connect the following cables to the connectors on the system board: a. b. c. d. e. f. g. h. i. display cable keyboard cable touch pad cable power connector port HDD cable speaker cable LED cable keyboard back lid cable I/O board cable 4. Place the metal bracket and affix the screws (2) that secures the USB Type-C to the system board. 5.
The palmrest is the last component, after removing all the components. Installing the palmrest Steps 1. Place the palmrest on a flat surface. 2. Install the: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. system board speakers display assembly power connector port I/O board LED board heat sink touchpad system fan coin cell battery hard disk WLAN card memory module power and volume control board battery base cover 3. Follow the procedure in After working inside your computer.
3 Technology and components Power adapter This laptop is shipped with the 45 W power adapter. This adapter uses an E4 connector. WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable. WARNING: The power adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
Table 2. Performance features (continued) Feature Feature description SKL-Y SKL-U SKL-H Intel Smart Cache Technology with last level cache (LLC) sharing between Processor and GFx cores Yes Yes Yes Intel Smart Sound Technology Yes Yes Yes Intel Turbo Boost Technology 2.0 Yes Yes Yes Last Level Cache (LLC) Up to 4M Up to 4M Up to 4M Voltage Optimizer Yes TBD TBD 3 Independent Display Support Yes Yes Yes HDMI 2.
Table 2. Performance features (continued) Feature Feature description SKL-Y SKL-U SKL-H Windows 8.1 (64-bit) Yes Yes Yes Linux (kernel and associated modules) Yes Yes Yes Chrome Yes Yes No Android No No No Identifying processors in Windows 10 Steps 1. Tap Search the Web and Windows. 2. Type Device Manager. 3. Tap Processor. The processor information is displayed. Verifying the processor usage in Task Manager Steps 1. Right Click on the taskbar. 2. Select Start Task Manager.
Verifying the processor usage in Resource Monitor Steps 1. Right Click on the taskbar. 2. Select Start Task Manager. The Windows Task Manager window is displayed. 3. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. 4. Click Open Resource Monitor. Downloading the chipset driver Steps 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit.
Identifying the chipset in Device Manager on Windows 10 Steps 1. Right click the Start Menu. 2. Select Device Manager. 3. Expand System Devices and search for the chipset. Graphic options This laptop is shipped with the following graphics chipset options: ● Intel HD Graphics 510 – Intel Pentium ● Intel HD Graphics 520 – Intel Core i3/i5 Downloading drivers Steps 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit.
Identifying the display adapter Steps 1. Right Click the Start menu. 2. Select Device Manager. 3. Expand Display adapters. The display adapters are displayed. Changing the screen resolution Steps 1. Right click on the desktop and select Display Settings. 2. Tap or click Display settings. The Setting window is displayed. 3. Scroll down and select Advanced Display Settings. The Advanced Display Setting is displayed. 4. Select the required resolution from the drop-down list and tap Apply.
Display options This laptop has 13.30– inch FHD with 1920 x 1080 resolution (maximum). Adjusting brightness in Windows 10 About this task To enable or disable automatic screen brightness adjustment: Steps 1. Swipe-in from the right edge of the display to access the Action Center. 2. Tap or click All Settings > System > Display. 3. Use the Brightness level slider to adjust the brightness manually. Cleaning the display Steps 1. Check for any smudges or areas that must be cleaned. 2.
Steps 1. Ensure that the external display device is turned on and plug the external display device cable into a video port on your laptop. 2. Press the Windows logo+P key. 3. Select one of the following modes: ● ● ● ● PC screen only Duplicate Extend Second Screen only NOTE: For more information, see the document that shipped with your display device. Realtek ALC3253 Waves MaxxAudio Pro controller This laptop is shipped with integrated Realtek ALC3253–CG Waves MaxxAudio Pro controller.
Changing the audio settings Steps 1. Tap or touch the Search the web and Windows and type Dell Audio. 2. Start the Dell Audio utility from the left pane. WLAN cards This laptop supports the Intel Dual Band Wireless AC 7265 card NOTE: Qualcomm xxxxxx (for example: QCA61x4A) is a product of Qualcomm Technologies, Inc Secure Boot screen options Option Description Secure Boot Enable This option enables or disables the Secure Boot feature. ● Disabled ● Enabled Default setting: Enabled.
Identifying the hard drive in the BIOS Steps 1. Turn on or restart your system. 2. When the Dell logo appears, perform the following action to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12. The hard drive is listed under the System Information under the General group. USB features Universal Serial Bus, or USB, was introduced in 1996.
Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and FullSpeed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility. USB 3.0/USB 3.
Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.
USB Powershare USB PowerShare is a feature which allows for external USB devices (i.e. cellular phones, portable music players, etc.) to charge using the portable system's battery. Only the USB connector with a SS+USB+Battery--> icon, can be used. This functionality is enabled in the system setup under the On Board Devices heading. You can select how much of the battery's charge can be used as well (pictured below).
2. Select Camera from the apps list. 3. If the Camera App is not available in the apps list, search for it. Memory features This laptop supports 4–16 GB DDR4 SODIMM memory, up to 2133 MHz.
Verifying system memory in Windows 10 Steps 1. Click on the start menu and select Settings > System. 2. Under System, tap About. Verifying system memory in system setup BIOS Steps 1. Turn on or restart your system. 2. Perform the following actions after the Dell logo is displayed ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12. 3.
4 System specifications Keyboard specifications Feature Specification Number of keys ● United States: 80 keys ● United Kingdom: 81 keys ● Japan: 84 keys Size ● X= 19.05 mm key pitch ● Y= 18.05 mm key pitch Display specifications Feature Specification Type Touch FHD AG Height 165.38 mm (6.51 inches) Width 293.77 mm (11.56 inches) Diagonal 337.82 mm (13.
Feature Specification ● One USB 3.1 Gen 1-Type A with PowerShare ● One USB 2.0 NOTE: USB Type-C port does not support the WD15 USB Type C Dock. M.2 card 2230 x1 for the WLAN+ Bluetooth Communication specifications Features Specification Wireless ● Qualcomm QCA61x4A 802.11ac Dual Band (2x2) Wireless Adapter ● Bluetooth 4.1 Camera specifications Feature Specification Resolution ● Image: Up to 1280 X 720 (0.92MP) ● Video: Up to 1280 X 720 (0.
Audio specifications Feature Specification Types High-definition audio Controller Realtek ALC3253 with Waves MaxxAudio pro Stereo conversion 24-bit (analog-to-digital and digital-to-analog) Internal interface High-definition audio codec External interface microphone-in and stereo headphones/headsets/speakers universal connector Speakers Power / Peak Power : 2X2Wrms/2X2.
Feature Specification Flash EPROM SPI 128 Mbits PCIe bus 100 MHz External Bus Frequency PCIe Gen3 (8 GT/s) Touchpad specifications Feature Specification Resolution ● Horizontal – 1228 dpi ● Vertical – 748 dpi Size ● Width: 105mm ● Height: 65mm Battery specifications Feature Specification Type 3-cell smart lithium-ion (42 WHr) Depth 181 mm (7.126 inches) Height 7.05 mm (0.28 inch) Width 95.9 mm (3.78 inches) Weight 210g (0.463 lb) Voltage 11.
AC Adapter specifications Feature Specification Type 45 W Input voltage 100 V AC to 240 V AC Input current (maximum) 1.3 A Input frequency 50 Hz to 60 Hz Output current 2.31 A (continuous) Rated output voltage 19.5 +/– 1.
5 System Setup System setup options NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear. General screen options This section lists the primary hardware features of your computer. Option Description System Information ● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.
System Configuration screen options Option Description SATA Operation Allows you to configure the internal SATA hard-drive controller. The options are: ● Disabled ● AHCI: This option is enabled by default. Drives Allows you to configure the SATA drives on board. All drives are enabled by default. The options are: ● SATA-0 ● SATA-1 SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup.
Option Description NOTE: You must set the admin password before you set the system or hard drive password. Deleting the admin password automatically deletes the system password and the hard drive password. NOTE: Successful password changes take effect immediately. Default setting: Not set System Password Allows you to set, change or delete the system password. NOTE: Successful password changes take effect immediately.
Option Description Admin Setup Lockout Allows you to prevent users from entering the setup when an Administrator password is set. Default Setting: Enable Admin Setup Lockout is not selected. Secure Boot screen options Option Description Secure Boot Enable This option enables or disables the Secure Boot feature. ● Disabled ● Enabled Default setting: Enabled. Expert Key Management Allows you to manipulate the security key databases only if the system is in Custom Mode.
Option Description disable multi-core support for the processor. The installed processor supports two cores. If you enable Multi Core Support, two cores are enabled. If you disable Multi Core Support, one core is enabled. ● Enable Multi Core Support Default setting: The option is enabled. Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature. ● Enable Intel SpeedStep Default setting: The option is enabled.
POST Behavior screen options Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters. Default setting: Enable Adapter Warnings Mouse/Touchpad Allows you to define how the system handles mouse and touch pad input. The options are: ● Serial Mouse ● PS2 Mouse ● Touchpad/PS-2 Mouse: This option is enabled by default.
Maintenance screen options Option Description Service Tag Displays the Service Tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. BIOS Downgrade This controls flashing of the system firmware to previous revisions. Data Wipe This field allows users to erase the data securely from all internal storage devices.
Navigation keys NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system. Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Tab Moves to the next focus area. Esc Moves to the previous page until you view the main screen.
System and setup password Table 5. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re-enter the new password when prompted.
6 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Supported operating systems Table 6. Operating systems Windows ● Microsoft Windows 10 Pro 64 bit ● Microsoft Windows 10 Home 64 bit Other N/A OS media support ● Dell.com/support to download eligible Windows OS ● USB media available as upsell Downloading drivers Steps 1. Turn on the notebook. 2. Go to Dell.com/support. 3.
Table 7. Intel chipset drivers Before installation After installation Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop. Table 8.
Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the laptop. Table 9. Realtek HD audio drivers Before installation After installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Verify if the Network drivers are already installed in the laptop.
7 Troubleshooting Table 10. Troubleshooting Issue Suggested Troubleshooting Steps Battery Charging The battery should be charged while the system is off for faster charge time. Users may notice longer charge times when the system is turned on and running graphics-intensive applications. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Table 10. Troubleshooting (continued) Issue Suggested Troubleshooting Steps Integrated NIC If the system is not able to identify any network after connecting the network cable to the network port, try the following troubleshooting steps: 1. Make sure that the network driver has been installed and is working properly. 2. Check System Setup to make sure that the NIC is enabled. 3. Try reseating the cable. 4. Try a known good cable, if one is available. 5.
NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status. Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge.
8 Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2.
