Dell Latitude 3400 Service Manual Regulatory Model: P111G Regulatory Type: P111G001 August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer...............................................................................................5 Safety instructions................................................................................................................................................................ 5 Turning off your computer — Windows 10.......................................................................................................................
Palmrest........................................................................................................................................................................ 109 Chapter 5: Troubleshooting........................................................................................................... 111 Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................... 111 Running the ePSA Diagnostics.......................
1 Working on your computer Topics: • • • • Safety instructions Turning off your computer — Windows 10 Before working inside your computer After working inside your computer Safety instructions Prerequisites Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • • You have read the safety information that shipped with your computer.
Steps 1. Click or tap 2. Click or tap . and then click or tap Shut down. NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Before working inside your computer Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down.
2 Technology and components Topics: • • • • • • DDR4 USB features USB Type-C Intel Optane memory Intel UHD Graphics 620 Nvidia GeForce MX130 equivalent DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.
Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.
Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and FullSpeed. The new SuperSpeed mode has a transfer rate of 4.8 Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480 Mbps and 12 Mbps respectively and are kept to maintain backward compatibility. USB 3.0/USB 3.
Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.
Table 2. Intel Optane memory specifications (continued) Feature Specifications • • Capacity Windows 10 64-bit version or higher Intel Rapid Storage Technology driver version 15.9.1.1018 or higher 32 GB or 64 GB Enabling Intel Optane memory Steps 1. On the taskbar, click the search box, and type "Intel Rapid Storage Technology". 2. Click Intel Rapid Storage Technology. 3. On the Status tab, click Enable to enable the Intel Optane memory. 4.
Table 3. Intel UHD Graphics 620 specifications (continued) Intel UHD Graphics 620 Maximum Vertical Refresh Rate Up to 85 Hz depending on resolution Multiple Display Support On System: eDP (internal), HDMI Via Optional USB Type-C Port: VGA, DisplayPort External Connectors HDMI 1.4b USB Type–C port Nvidia GeForce MX130 equivalent Table 4. Nvidia GeForce MX130 specifications Feature Specifications Graphics memory 2 GB GDDR5 Bus type PCI Express 3.
3 Major components of your system 1. Base cover 2.
3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. WLAN card Memory modules System board M.2 Solid-state drive or Intel Optane memory—Optional Battery Palmrest assembly Speakers Touchpad assembly Display assembly Hard drive assembly IO board VGA daughterboard System fan Heatsink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer.
4 Removing and installing components Topics: • Recommended tools Recommended tools The procedures in this document may require the following tools: • • • Phillips #0 screwdriver Phillips #1 screwdriver Plastic scribe-Recommended for field technician Secure Digital Card Removing the Secure Digital card Prerequisites 1. Follow the procedure in Before working inside your computer Steps 1. Push the secure digital card to release it from the computer. 2. Slide the secure digital card out of the computer.
Installing the Secure Digital card Steps 1. Slide the secure digital into the slot until it clicks into place. 2. Follow the procedures in After working inside your computer.
Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card Steps 1. Loosen the nine captive screws that secure the base cover to the palmrest and keyboard assembly.
2. Pry the base cover and continue to open the right side of the base cover.
3. Lift the right side of the base cover [1], and remove it off the palmrest and keyboard assembly [2].
Installing the base cover Steps 1. Place the base cover on the palmrest and keyboard assembly [1].
2. Tighten the nine captive screws that secure the base cover to the palmrest and keyboard assembly.
Next steps 1. Replace the SD memory card 2. Follow the procedure in after working inside your computer Battery Lithium-ion battery precautions CAUTION: 22 • Exercise caution when handling Lithium-ion batteries. • Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed.
Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover Steps 1. Disconnect the battery cable from the system board. 2. Remove the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [1]. 3. Lift the battery off the palmrest and keyboard assembly [2].
Installing the battery Steps 1. Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly [1]. 2. Replace the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2].
3. Connect the battery cable to the system board.
Next steps 1. Replace the base cover 2. Replace the SD memory card 3. Follow the procedure in after working inside your computer Hard drive Removing the hard drive assembly Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Disconnect the battery cable. Steps 1. Disconnect the hard drive cable from the system board [1]. 2. Peel the tape that secures the hard drive cable to the system board [2]. 3. Remove the four (M2x4.
Installing the hard drive assembly Steps 1. Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly [1]. 2. Replace the four (M2x4.5) screws that secure the hard drive assembly to the palm rest and keyboard assembly [2].
3. Adhere the tape that secures the hard drive cable to the system board [1]. 4. Connect the hard drive cable to the system board [2].
Next steps 1. 2. 3. 4. Replace the battery cable. Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover. Remove the battery. Remove the hard drive assembly. NOTE: Required for systems with 42 Whr battery Steps 1.
Installing the IO board Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly [1]. 2. Replace the two (M2x3) screws that secure the I/O board to the palm rest and keyboard assembly [2].
3. Adhere the I/O board cable to the palm rest and keyboard assembly [1]. 4. Connect the I/O board cable to the system board and close the latch to secure the cable [2].
Next steps 1. Replace the hard drive assembly. NOTE: Required for systems with 42 Whr battery 2. 3. 4. 5. Replace the battery. Replace the base cover. Replace the SD memory card. Follow the procedure in after working inside your computer. Touchpad Removing the touchpad assembly Prerequisites NOTE: For information only, touchpad is included with the palmrest assembly. 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover.
5. Remove the four (M2x2) screws that secure the touchpad to the palmrest and keyboard assembly [1]. 6. Lift the touchpad off the palmrest and keyboard assembly [2].
Installing the touch pad assembly About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal. Steps 1. Place the touch pad into the slot on the palmrest and keyboard assembly [1]. 2. Replace the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [2]. 3. Adhere the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 4.
5. Place the touch pad bracket into the slot on the palmrest and keyboard assembly [1]. 6. Replace the three screws (M2x2) that secure the touch pad bracket to the palmrest and keyboard assembly [2], and adhere the tape that secures the bracket to the palmrest.
Next steps 1. 2. 3. 4. Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Disconnect the battery cable. Steps 1. Pry the clips securing the memory module until the memory module pops-up [1]. 2. Remove the memory module from the memory module slot [2].
NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. 2. 3. 4. Replace the battery cable. Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer SIM Card Removing the SIM card Prerequisites 1. Follow the procedure in Before working inside your computer Steps 1. Open the latch that covers the SIM card slot to release it from the system [1]. 2. Insert a needle in the slot and push it to eject the SIM card tray [2].
Installing the SIM card Steps 1. Open the latch that covers the SIM card slot to release it from the system [1]. 2. Insert a needle in the slot and push it to eject the SIM card tray [2]. 3. Pull the SIM card try and place the SIM card on the SIM cad tray [3] and [4]. 4. Slide the SIM card tray into the slot until it clicks into place.
5. Follow the procedures in After working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Disconnect the battery cable. Steps 1. Remove the single (M2x3) screw that secures the WLAN card bracket to the system board [1]. 2. Slide and remove the WLAN card bracket that secures the WLAN cables [2]. 3. Disconnect the WLAN cables from the connectors on the WLAN card [3].
Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card [2]. 3. Place the WLAN card bracket to secure the WLAN cables to the WLAN card [3]. 4. Replace the single (M2x3) screw to secure the WLAN bracket to the WLAN card [4].
Next steps 1. 2. 3. 4. Disconnect the battery cable. Replace the base cover. Replace the SD memory card. Follow the procedure in after working inside your computer. WWAN card Removing the WWAN card Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the SIM card. Remove the base cover Disconnect the battery cable. Steps 1. Remove the single (M2x3) screw that secures the WWAN card bracket to the WWAN card [1]. 2.
Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Insert the WWAN card into the connector on the WWAN daughterboard [1]. 2. Connect the WWAN cables to the connectors on the WWAN card [2]. 3. Place the WWAN card bracket to secure the WWAN cables to the WWAN card [3]. 4. Replace the single (M2x3) screw to secure the WWAN bracket to the WWAN card [4].
Next steps 1. 2. 3. 4. 5. Connect the battery cable. Replace the base cover. Replace the SIM card Replace the SD memory card. Follow the procedure in after working inside your computer. WWAN daughterboard Removing the WWAN daughterboard Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the SIM card. Remove the base cover. Disconnect the battery cable. Remove the WWAN card.
Steps 1. Open the latch and disconnect the WWAN daughterboard cable from the WWAN daughterboard.
2. Remove two (M2x3) screws that secure the WWAN daughterboard to the palm rest and keyboard assembly [1] and then lift the WWAN daughterboard card away from the palm rest and keyboard assembly [2]. Installing the WWAN daughterboard About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Using the alignment posts, place the WWAN daughterboard on the palm rest and keyboard assembly [1] 2.
3. Connect the WWAN daughterboard cable to the connector on the WWAN daughterboard and close the latch to secure the cable [1].
Next steps 1. 2. 3. 4. 5. 6. Replace the WWAN card Connect the battery cable. Replace the base cover. Replace the SIM card Replace the SD memory card. Follow the procedure in after working inside your computer. Solid-state drive/Intel Optane memory module Removing the M.2 2280 Solid-state drive or Intel Optane memory— Optional Prerequisites NOTE: Disable the Intel Optane memory before removing the Intel Optane memory module from your computer.
4. Remove the single (M2x2) screw that secures the solid-state drive/Intel Optane card to the palmrest and keyboard assembly [1]. 5. Slide and lift the solid-state drive/Intel Optane card off the palmrest and keyboard assembly [2].
Installing the M.2 2280 Solid-state drive or Intel Optane memory Optional Steps 1. Slide and insert the tab solid-state drive/Intel Optane card into the solid-state drive/Intel Optane card slot [1]. 2. Replace the single (M2x2) screw that secures the solid-state drive/Intel Optane card to the palmrest and keyboard assembly [2].
Removing and installing components
3. Align and replace the thermal plate on the solid-state drive/Intel Optane card slot [1,2]. 4. Replace the single (M2x3) screw that secures the thermal plate to the palmrest and keyboard assembly [3]. Next steps 1. 2. 3. 4. Replace the battery cable. Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Removing the M.2 Solid-state drive bracket Prerequisites 1. 2. 3. 4.
Installing the Solid-state drive bracket Steps 1. Align and replace the solid-state drive bracket on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x3) screw that secures the solid-state drive bracket to the palmrest and keyboard assembly [2].
Next steps 1. 2. 3. 4. Replace the battery cable. Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Removing the M.2 2230 Solid-state drive Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Disconnect the battery cable Steps 1. Remove the single (M2x3) screw that secures the thermal plate to the palmrest and keyboard assembly [1]. 2.
4. Remove the single (M2x2) screw that secures the solid-state drive to the solid-state drive bracket [1]. 5. Slide and remove the solid-state drive off the solid-state drive slot [2].
Installing the M.2 2230 Solid-state drive Steps 1. Insert the solid-state drive into the solid-state drive slot on the system board [1]. 2. Replace the single (M2x3) screw that secures the solid-state drive to the solid-state drive bracket [2].
3. Align and replace the thermal plate on the solid-state drive [1,2]. 4. Replace the single (M2x3) screw that secures the thermal plate to the palmrest and keyboard assembly [3].
Next steps 1. 2. 3. 4. Replace the battery cable. Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Speakers Removing the speakers Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Disconnect the battery cable. Steps 1. Disconnect the speaker cable from the system board [1]. 2.
3. Lift the speakers, along with the cable, off the palm rest and keyboard assembly.
Installing the speakers About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm rest and keyboard assembly.
2. Route the speaker cable through the routing guides on the palm rest and keyboard assembly [1]. 3. Connect the speaker cable to the system board [2].
Next steps 1. 2. 3. 4. Replace the battery cable. Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer System fan Removing the system fan Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover. Remove the battery. Steps 1. Disconnect the VGA board cable [1], and the display cable [2, 3] from the system board .
2. Unroute the VGA board cable and the display cable from the routing guides on the fan [1]. 3. Disconnect the fan cable from the system board [2]. 4. Remove the two (M2x3) screws that secure the fan to the palmrest and keyboard board assembly [1].
5. Lift the fan off the palmrest and keyboard board assembly [2]. Installing the system fan Steps 1. Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly [1]. 2. Replace the two (M2x3) screws that secure the fan to the palm rest and keyboard board assembly [2].
3. Connect the fan cable to the system board [1]. 4. Route the VGA board cable and the display cable through the routing guides on the fan [2].
5. Connect the VGA board cable [1], and the display cable [2, 3] to the system board. Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the SD memory card. Follow the procedure in after working inside your computer. Heat sink Removing the heatsink—UMA Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover. Remove the battery. Steps 1.
Installing the heatsink—UMA Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2].
Next steps 1. 2. 3. 4. Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Removing the heatsink—discrete Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Remove the battery Steps 1. Loosen the seven captive screws that secure the heatsink to the system board [1].
Installing the heatsink—discrete Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the seven captive screws that secure the heatsink to the system board [2].
Next steps 1. 2. 3. 4. Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer VGA daughterboard Removing the VGA daughterboard Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover. Remove the battery. Steps 1. Disconnect the VGA daughterboard cable from the system board [1]. 2. Unroute the VGA board cable from the routing guides on the fan [2].
3. Remove the two (M2x3) screws that secure the VGA daughterboard to the palmrest and keyboard assembly [1]. 4. Lift the VGA daughterboard away from the system [2].
Installing the VGA daughterboard Steps 1. Place the VGA daughterboard and align the screw holes on the VGA daughterboard with the screw holes on the palmrest and keyboard assembly [1]. 2. Replace the two (M2x3) screws that secure the VGA daughterboard on the palmrest and keyboard assembly [2]. 3. Route the VGA board cable through the routing guides on the fan [1], and then connect the VGA daughterboard cable to the system board [2].
Next steps 1. 2. 3. 4. Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Power-button board Removing the power button board with optional fingerprint reader Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover. Remove the battery. Remove the system fan. Remove the display assembly. Steps 1.
4. Remove the single (M2x3) screw that secures the power button board to the palmrest and keyboard assembly [1]. 5. Lift the power button board, along with the cable off the palmrest and keyboard assembly [2].
Installing the power button board with optional fingerprint reader Steps 1. Place the power-button board into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x3) screw that secures the power button board to the palmrest and keyboard assembly [2]. 3. Affix the conductive tape to the power button board [1]. 4. Affix the power button cable to the palmrest and keyboard assembly [2]. 5.
Next steps 1. 2. 3. 4. 5. 6. Replace the display assembly. Replace the system fan. Replace the battery. Replace the base cover. Replace the SD memory card. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover. Remove the battery. Remove the WLAN. Remove the Memory. Remove the SSD. Remove the system fan.
a. b. c. d. e. Power button board [1]. Fingerprint reader (optional) [2]. IO board [3]. Touchpad [4]. Keyboard [5]. 2. Disconnect the following cables from the system board: a. DC-in [1, 2]. b. Speaker [3].
3. Remove the three (M2x3) screws and two (M2x2) screws that secure the system board to the palmrest and keyboard assembly [1]. 4. Lift the system board off the palm-rest and keyboard assembly [2].
Installing the system board Steps 1. Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly [1]. 2. Replace the three (M2x3) screws and two (M2x2) screws that secure the system board to the palmrest and keyboard assembly [2].
3. Connect the following cables to the system board: a. DC-in [1, 2]. b. Speaker [3].
4. Connect the following cables to the system board: a. b. c. d. e. 80 Power button board [1]. Fingerprint reader (optional) [2]. IO board [3]. Touchpad [4]. Keyboard [5].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Replace the display assembly. Replace the heatsink. Replace the system fan. Replace the SSD. Replace the Memory. Replace the WLAN. Replace the battery. Replace the base cover. Replace the SD memory card. Follow the procedure in after working inside your computer. Display assembly Removing the display assembly Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the SD memory card. Remove the base cover.
3. Unroute the display cable from the routing guides on the palmrest and keyboard assembly [1]. 4. Remove the six (M2.5x5) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly [2].
5. Lift the palmrest and keyboard assembly at an angle [1]. 6. Continue to lift the palmrest and keyboard assembly until it separates from the hinges [2].
7. Slide and remove the palmrest and keyboard assembly off the display assembly.
8. After performing all the preceding steps, you are left with display assembly. Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the palmrest and keyboard assembly under the hinges on the display assembly.
2. Press the hinges down on the system board, and palmrest and keyboard assembly [1]. 3. Seat the palmrest and keyboard assembly on the display assembly [2].
4. Replace the six (M2.5x5) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly [1]. 5. Route the display cable through the routing guides on the palmrest and keyboard assembly [2].
6. Affix the antenna cables to the system board [1]. 7. Connect the display cable to the connector on the system board [2].
Next steps 1. 2. 3. 4. 5. Replace the WLAN. Replace the battery. Replace the base cover. Replace the SD memory card. Follow the procedure in after working inside your computer. Display bezel Removing the display bezel Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Remove the battery Remove the WLAN Remove the display assembly Steps 1.
3. Lift the bezel off the display assembly.
Installing the display bezel Steps 1. Align the display bezel with the display back-cover.
2. Gently snap the display bezel into place.
Next steps 1. 2. 3. 4. 5. 6. Replace the display assembly Replace the WLAN Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Display panel Removing the display panel Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Remove the battery Remove the WLAN Remove the display assembly Remove the display bezel Steps 1.
3. Peel the tape that secures the display cable to the back of the display panel [1]. 4. Lift the latch and disconnect the display cable from the display-panel cable connector [2]. 5. Lift the display panel away from the display back-cover [3].
NOTE: Do not pull and release the Stretch (SR) Tapes from the display panel. There is no need to separate the brackets from the display panel. 6. After performing all the preceding steps, you are left with the display panel.
Installing the display panel Steps 1. Place the display panel on a flat and clean surface.
2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable [1]. 3. Adhere the tape that secures the display cable to the back of the display panel [2]. 4. Turn the display panel over and place it on the display back-cover [3].
5. Align the screw holes on the display panel with the screw holes on the display back-cover [1]. 6. Replace the six (M2x2) and two (M2x3) screws that secure the display panel to the display back-cover [2].
Next steps 1. 2. 3. 4. 5. 6. 7. Replace the display bezel Replace the display assembly Replace the WLAN Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Display cable Removing the display cable Prerequisites 1. 2. 3. 4. 5. 6. 7. 8.
Steps 1. Remove the camera cable and the display cable from the routing guides on the display back-cover [1,2]. 2. Peel the adhesive that secures the camera cable [3]. 3. Lift the camera cable and the display cable off the display back-cover.
Installing the display cable Steps 1. Place the display cable and camera cable on the display back-cover.
2. Route the display cable and camera cable through the routing guides on the display back-cover and antenna assembly [1,2]. 3. Affix the adhesive that secures the camera cable [3].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. Replace the display panel Replace the display bezel Replace the display assembly Replace the WLAN Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Power-adapter port Removing the power adapter port Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Remove the battery Remove the WLAN Steps 1.
Installing the power adapter port Steps 1. Place the power adapter port into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x3) screw that secures the power adapter port to the palmrest and keyboard assembly [2]. 3. Connect the power adapter cable to the system board [3, 4].
Next steps 1. 2. 3. 4. 5. Replace the WLAN Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Camera Removing the camera Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Remove the battery Remove the WLAN Remove the display assembly Remove the display bezel Remove the display panel Steps 1.
Follow the below procedure to remove the camera in systems with the Touch functionality. 4. Peel the tape that secures the camera off the display back-cover [1]. 5. Lift the camera module from the display back-cover [2].
Installing the camera Steps 1. Connect the camera cable to the camera module [1]. 2. Route the camera cable through the routing channels [2]. 3. Using the alignment post, adhere the camera module on the display back-cover [3].
Following is the procedure to install the camera in systems with the Touch functionality. 4. Align and replace the camera module on the display back-cover [1]. 5. Adhere the tape that secures the camera off the display back-cover [2].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. Replace the display panel. Replace the display bezel. Replace the display assembly. Replace the WLAN. Replace the battery. Replace the base cover. Replace the SD memory card. Follow the procedure in after working inside your computer. Palmrest Removing the palmrest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9.
10. 11. 12. 13. 14. 15. 16. 17. Remove the touch pad assembly Remove the VGA daughter board Remove the power button board Remove the speakers Remove the system fan Remove the heatsink Remove the system board Remove the display assembly About this task After performing the preceding steps, you are left with the palmrest and keyboard assembly. NOTE: The power button board is not included with the service replacement palmrest assembly.
5 Troubleshooting Topics: • • • • Enhanced Pre-Boot System Assessment — ePSA diagnostics Diagnostics Diagnostic LED Battery status LED Enhanced Pre-Boot System Assessment — ePSA diagnostics About this task The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
8. Shut down the computer. 9. Press and hold the Fn key, while pressing the power button, and then release both. 10. Repeat steps 3–7 above. Diagnostics Table 5. Diagnostics M-BIST L-BIST Purpose of diagnostic tool Evaluates the health condition of the system board to have further resolution on "No Power", "No Post", and "No Video" symptom and reduce repeated dispatches.
Diagnostic LED This section details the diagnostic features of the battery LED. Instead of beep codes, errors are indicated through the bicolor Battery Charge/Status LED. A specific blink pattern is followed by flashing a pattern of flashes in amber, followed by white. The pattern then repeats. NOTE: The diagnostic pattern consists of a two-digit number being represented by a first group of LED blinks (1–9) in amber, followed by a 1.
Table 7. Battery status LED (continued) Power Source LED behavior System Power State Battery Charge Level AC Adapter Off S4/S5 Fully Charged Battery Amber S0 < = 10% Battery Off S0 > 10% Battery Off S4/S5 0-100% • • • 114 S0 (ON) — System is turned on. S4— The system consumes the least power compared to all other sleep states. The system is almost at an OFF state, expect for a trickle power. The context data is written to hard drive. S5 (OFF) — The system is in a shutdown state.
6 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.