Latitude 3490 Owner’s Manual Regulatory Model: P89G Regulatory Type: P89G001 September 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer............................................................................................7 Safety precautions.............................................................................................................................................................. 7 Electrostatic discharge—ESD protection................................................................................................................7 ESD field service kit .....................
Installing the system fan............................................................................................................................................26 M2. SATA Solid State Drive (SSD)............................................................................................................................... 27 Removing the M2. SSD card.....................................................................................................................................27 Installing the M2.
Removing the palmrest.............................................................................................................................................. 57 Chapter 3: Technical specifications.............................................................................................59 Processor ........................................................................................................................................................................... 59 Memory ......................
System logs screen options............................................................................................................................................ 86 SupportAssist system resolution................................................................................................................................... 86 Verifying system memory in system setup BIOS....................................................................................................... 87 Updating the BIOS........
1 Working on your computer Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions. Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or reassembly: ● Turn off the system and all attached peripherals. ● Disconnect the system and all attached peripherals from AC power. ● Disconnect all network cables, telephone, and telecommunications lines from the system.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
2. Connect any telephone or network cables to your computer. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer.
2 Disassembly and reassembly Recommended tools The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 Screw size list Table 1.
Table 1. Screw size list (continued) Component M2x2 M2x3 Battery to palmrest 5 WLAN module to System board 1 WWAN module to WWAN board 1 SSD to palmrest FP bracket to palmrest 1 SIM tray – optional SIM tray is an optional component. You will see a SIM tray only in systems shipped with a WWAN card. Removing the SIM tray – WWAN models 1. Follow the procedure Before working inside your computer 2. Open the SIM card slot cover on the right side of the system. 3.
SD card Removing the SD card 1. Follow the procedure Before working inside your computer 2. Pull the SD card to remove it from the system. Installing the SD card 1. Push the SD card into its slot until the SD card gets secured. 2. Follow the procedure in After working inside your computer Base Cover Removing the base cover 1. Follow the procedure in Before working inside your computer 2. Remove the SIM tray (WWAN models): 3. Remove the SD card 4. To remove the base cover: a. Loosen the 10 M2.5xL8.
b. Pry the base cover from the upper right edge [1] and continue to pry the outer edges of the base cover in clockwise direction [2]. NOTE: You must use a plastic scribe to pry the base cover from the edge [1].
5. Lift the right side and then the left side of the base cover. NOTE: The VGA port and the plastic from the base cover, must lift right side (as shown in illustration) up at an angle then release the left side in order to not get caught on the VGA port and damage either the base cover or VGA port.
Installing base cover 1. Align the base cover with the screw holders on the computer. 2. Press the edges of the cover until it clicks into place. 3. Tighten the 10 M2.5xL8.5 screws to secure the base cover to the computer. NOTE: Make sure while installing the base cover not to get caught on the VGA port and damage either the base cover or VGA port. 4. Remove the SD card 5. Install the SIM tray (WWAN models). 6.
● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components. ● If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion battery can be dangerous. In such an instance, contact for assistance and further instructions.
Installing the battery 1. Insert the battery into the slot on the computer. 2. Replace the 5 M2x3 screws to secure the battery to the computer. NOTE: The 3-cell battery has only 3 screws. 3. Connect the battery cable to the connector on the system board. 4. Install the: a. base cover b. SIM tray (WWAN models) 5. Follow the procedure in After working inside your computer. WLAN Card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: a.
Installing the WLAN card 1. Insert the WLAN card into its connector on the system board. 2. Route the antenna cables on the wireless card slot and secure the antennas underneath the wireless card, and then connect the two antenna cables to the connectors on the WLAN card. NOTE: Connect the MAIN antenna (white) to the MAIN pin and AUX antenna (black) to the AUX pin, respectively. 3. Replace the WLAN bracket on the WLAN card. 4.
Installing the WWAN daughterboard 1. Insert the WWAN card into its connector on the WWAN daughterboard. 2. Connect the two antenna cables to the WWAN card. NOTE: The WWAN antennas should be routed underneath the display cable and above the VGA daughter board cable, and then secured with the adhesive tape on the palm-rest. 3. Replace the metal bracket on the WWAN. 4. Tighten the M2x3 screw to secure the WWAN card and bracket to the WWAN daughterboard. 5. Install the: a. b. base cover c.
Installing VGA board 1. Place the VGA board in its slot on the system. 2. Replace the two M2x3 screws to secure the VGA board to the system. 3. Connect the VGA daughter board cable to the VGA daughter board. 4. Install the: a. battery b. base cover 5. Follow the procedure in After working inside your computer. Memory Module Removing the memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Removing the SIM tray – WWAN models on page 12 b. base cover c. battery 3.
Installing the memory module 1. Insert the memory module into its connector at a 30 degree angle until the contacts are fully seated into the slot. Then, press the module until the clips secure the memory module. 2. Install the: a. battery b. base cover 3. Follow the procedure in After working inside your computer. Power button board Removing power button board 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f.
a. Disconnect the power button board cable from its connector on the system board [1] and peel the adhesive to release it [2]. b. Remove the M2x2 screw that secures the power button board to the system [3]. c. Slightly pull and lift the power button board from the system [4]. Installing power button board 1. Place the power button board in its slot to secure it under the metal clip. 2. Tighten the M2x2 screw that secures the power button board to the system. 3.
a. base cover 3. To remove the heatsink: a. Loosen the 4 M2.5x2.5 captive screws that secure the heatsink to the computer [1], and then remove another 3 M2x3 screws to release it from the system [2]. NOTE: Remove the heat sink screws in sequential order as indicated on the heat-sink. NOTE: The UMA heatsink has 4 (M2x3) screws. b. Lift the heatsink away from the computer [2].
Installing the heatsink 1. Insert the heatsink into the slot on the computer. 2. Tighten the M2.5x2.5 screws and replace the three M2x3 screws to secure the heatsink to the computer. NOTE: Tighten the heat sink screws in sequential order as indicated on the heat-sink. 3. Install the: a. battery b. base cover 4. Follow the procedure in After working inside your computer. System Fan Removing the system fan 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b.
b. Remove the 2 M2.5x5 screws that secure the fan to the computer [1] and lift the fan off the computer [2]. Installing the system fan 1. Place the fan on the computer. 2. Tighten the 2 M2.5x5 screws to secure the fan to the computer. 3. Connect the fan cable to the system board. 4. Route the eDP cable through its routing channel on the system fan.
NOTE: Display cable should be routed above the WWAN antennas (for models shipped with a WWAN card), and then secured with conductive tape on the palm rest. 5. Install the: a. battery b. base cover 6. Follow the procedure in After working inside your computer. M2. SATA Solid State Drive (SSD) Removing the M2. SSD card 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. 3. To remove the Solid State Drive (SSD) card: a.
2. Place the SSD bracket in its slot on the computer and replace the two (M2x3) screws to secure it to the system. 3. Install the: . a. base cover 4. Follow the procedure in After working inside your computer. Hard drive Removing the hard disk drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. Removing the SIM tray – WWAN models on page 12 b. base cover c. battery 3. To remove the hard disk drive (HDD): a. Disconnect the HDD cable from the system board [1]. b.
4. Disconnect the HDD cable interposer. 5. Then, remove the M3x3 screws to detach the bracket from the HDD.
6. Lift the HDD bracket to remove it from the HDD. Installing the hard disk drive 1. Tighten the M3xL3 screws that secure the bracket to the HDD. 2. Connect the HDD cable interposer. 3. Insert the HDD into the connector on the computer. 4. Tighten the 4 M2.0x5.5 screws to secure the HDD to the computer. 5. Route the hard drive cable underneath the bottom-right corner of the hard drive bracket and affix the adhesive tape to secure the hard drive cable to the system board. 6.
7. Install the: a. battery b. base cover 8. Follow the procedure in After working inside your computer. Input-Output board, SD card and coin cell battery holder Removing the Input-Output board, SD card and coin cell battery holder 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery c. speaker 3. To remove the Input-Output (I/O) board: a. Disconnect the I/O board cable [1], peel the adhesive tape that secures the I/O cable to the system [2]. b.
Installing the Input-Output board, SD card and coin cell battery holder 1. Place the Input-Output (I/O) board into its slot on the palmrest. 2. Replace the M2x3 screws to secure the I/O board to the palmrest. 3. Connect the I/O board cable to its connector on the system board. 4. Install the: a. speaker b. battery c. base cover 5. Follow the procedure in After working inside your computer Fingerprint reader – optional Removing the fingerprint reader 1.
a. Disconnect the fingerprint reader cable from its connector on the system board [1], peel the adhesive that secures the cable to the palmrest [2]. b. Peel the adhesive tape that secures the fingerprint reader to the palmrest [3]. c. Remove the M2x2 screw securing the metal bracket of the connector [4] and lift it off the computer [5] d.
Installing the fingerprint reader 1. Place the fingerprint reader into the slot on the palmrest. 2. Place the metal bracket on the fingerprint reader and replace the M2x2 screw to secure the fingerprint reader to the system. 3. Secure the metal bracket on the fingerprint reader with an adhesive tape. 4. Affix the adhesive–backed cable to secure it to the palmrest. 5. Connect the fingerprint reader cable to the connector on the system board. 6. Install the: a. battery b. base cover 7.
Installing the coincell battery 1. Place the coin cell into the slot on the system board. 2. Connect the battery cable to the system board. 3. Install the: a. battery b. base cover 4. Follow the procedure in After working inside your computer Speakers Removing the speakers 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3. To remove the speakers: a. Disconnect the speaker cable from the connector on the system board [1]. b.
Installing the speakers 1. Place the speakers into the slots on the computer. 2. Route the speaker cable through its routing channel. 3. Connect the speaker cable to the connector on the system board. 4. Install the: a. battery b. base cover 5. Follow the procedure in After working inside your computer. Touchpad panel Removing the touchpad 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. base cover b. battery 3.
5. Lift the metal bracket from the system. 6. Disconnect the touchpad cable from its connector on the system board [1] and Peel off the adhesive that secures the TP cable to the touchpad to release it from the touchpad. 7. Peel off the adhesive tape that secures the touchpad panel [2].
8. Remove the four M2x2 screws that secure the touchpad on the computer [1] and lift the touchpad from the system [2]. Installing the touchpad 1. Place the touchpad into the slot on the system and replace the four M2x2 screws to secure it to the system. 2. Affix the adhesive tape to secure the touchpad pane. 3. Connect the touchpad cable to the connector and affix the adhesive-backed cable to secure it to the touchpad. 4.
5. Affix the adhesive tape to secure the touchpad bracket 6. Install the: a. battery b. base cover 7. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. base cover battery hard drive Removing the WLAN card on page 18 3. Remove the eDP cable from its connector on the system board [1] and unroute the cable from the routing channel on the system fan [2]. 4.
7. Remove the 5 M2.5x5 screws that secure the hinge brackets to palm rest [1] and lift the display assembly away from the computer [2]. Installing the display assembly 1. Place the display assembly to align with the screw holders on the computer. 2. Replace the 5 M2.5x5 screws to secure the hinge brackets to palm rest. 3. Turn over the computer 4. Route the WLAN cables through the routing channel and secure the cables to the system with adhesive tape.
5. Route the display cable through the routing channel on the system fan and the clip on the system, and connect the display cable to its connector on the system board. NOTE: Display cable should be routed above the WWAN antennas (for models shipped with a WWAN card), and then secured with conductive tape on the palm rest. 6. Install the: a. b. c. d. e. Installing the WWAN daughterboard on page 20 Installing the WLAN card on page 19 hard drive battery base cover 7.
4. Disconnect the following cables : a. b. c. d. e.
5. Remove the M2x4 screw that secures the system board to the system. 6.
a. Carefully lift the right side of the system board and flip it over. b. Disconnect the WWAN daughter board FPC [1] and VGA daughter board cable [2] from the connectors on the bottom side of the system board. c. Lift the system board from the system.
● For other configurations, flip the system board to disconnect the VGA board cable.. 7. Remove the screw securing the USB Type-C bracket to the system board [1] and lift the USB Type-C bracket from the system board [2].
Installing the system board 1. Connect the WWAN and VGA board cables to the connectors on the bottom side of the system board. NOTE: This step is applicable only for systems shipped with WWAN card and VGA board reader. 2. Align the system board with the screw holders on the computer. 3. Tighten the M2x4 screw to secure the system board to the computer. 4. Connect the Power button board, I/O, touchpad, keyboard backlight, and the keyboard cables to their respective connectors. 5.
DC-In Port Removing the DC-in port 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. g. h. i. j. k. base cover battery memory heatsink M2. SSD hard drive fan WLAN card WWAN card display assembly system board 3. To remove the DC-in port: a. b. c. d. Peel the tape securing the power-adapter cable in place. Unroute the power-adapter cable [1]. Remove the M2x3 screw that secures the DC-in port to the palmrest [2].
a. b. c. d. e. f. g. h. i. j. k. system board display assembly WLAN card WWAN card fan hard drive M2. SSD heatsink memory battery base cover 6. Follow the procedure in After working inside your computer Display hinge cover Removing display hinge cover 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. base cover battery hard drive Removing the WLAN card on page 18 Removing the WWAN daughterboard on page 19 display assembly 3.
Installing display hinge cover 1. Place the display hinge cover on the display hinge and press to secure it to the system. 2. Install the: a. b. c. d. e. f. display assembly Installing the WWAN daughterboard on page 20 Installing the WLAN card on page 19 hard drive battery base cover 3. Follow the procedure in After working inside your computer. LCD Bezel Removing the LCD bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. g.
3. Using a plastic scribe, gently open the bezel by prying from the outer edge of the top side of the display bezel [1] , and then continue throughout the system [2]. Lift the bezel away from the system. NOTE: Use a plastic scribe and handle the bezel with your hands to avoid leaving glue residue on the display panel Installing the LCD bezel 1. Replace the bezel and gently press on the edges to snap the bezel into place. 2. Install the: a. b. c. d. e. f. g.
e. display assembly f. display hinge cover g. LCD bezel 3. Remove the adhesive tapes securing the camera to the LCD back cover [1]. 4. Disconnect the camera cable [2] and lift the camera to release it from the adhesive securing it to the LCD back cover [3]. Installing the camera 1. Place the camera on the LCD back cover. 2. Connect the camera cable to its connector. 3. Affix the adhesive tapes to secure the camera to the LCD back cover. 4. Install the: a. b. c. d. e. f. g.
LCD Panel Removing the LCD panel 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. g. h. base cover hard drive battery Removing the WLAN card on page 18 Removing the WWAN daughterboard on page 19 display assembly display hinge cover LCD bezel 3. Remove the adhesive tape that secures the eDP cable to the display panel [1]. 4. Unroute the eDP cable from the routing channel [2]. 5.
6. Lift up the adhesive sticker [1]and disconnect the cable from the LCD panel [2,3]. Installing the LCD Panel 1. Connect the LCD cable to its connector on the back side of the LCD panel. 2. Affix the adhesive sticker.
3. Place the LCD panel on the LCD back cover and align the LCD panel with the screw holders on the LCD back cover. 4. Replace the 4 M2x2 screws to secure the LCD panel to the LCD back cover. 5. Route the eDP cable through the routing channel and secure the cable to the display panel with an adhesive tape. 6. Install the: a. b. c. d. e. f. g. h. LCD bezel display hinge cover display assembly WLAN Installing the WLAN card on page 19 hard drive battery base cover 7.
5. Peel the adhesive tapes securing the display cable to the LCD back cover and unroute it from the routing channel. Installing the eDP and camera cable 1. Route the display cable through its routing channel and secure the display cable to the LCD back cover with the adhesive tapes. 2. Connect the camera cable to its connector on the LCD back cover. 3. Replace the 5 M2.5x2.5 screws to secure the left hinge bracket to the LCD back cover. 4. Secure the eDP cable to the LCD back cover with adhesive tapes. 5.
a. b. c. d. e. f. g. h. i. LCD panel LCD bezel display hinge cover display assembly WWAN Installing the WLAN card on page 19 hard drive battery base cover 6. Follow the procedure in After working inside your computer LCD Hinge Removing the LCD hinge 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. base cover battery Removing the WLAN card on page 18 Removing the WWAN daughterboard on page 19 display assembly LCD bezel 3. Remove the 10 M2.5x2.
Installing the LCD hinge 1. Place the left and right hinge brackets on the LCD back cover, align with the lock tabs on the side of LCD back cover. 2. Tighten the 10 M2.5x2.5 screws to secure the left and right hinge brackets to the LCD back cover. 3. Install the: a. b. c. d. e. f. LCD bezel display assembly WWAN card Installing the WLAN card on page 19 battery base cover 4. Follow the procedure in After working inside your computer Palmrest Removing the palmrest 1.
3. Install the following components on the new palmrest. a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. system board display assembly touchpad speakers coincell battery I/O board DC-in port memory module WLAN card WWAN card HDD fan heatsink battery base cover 4. Follow the procedure in After working inside your computer.
3 Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: ● Windows 10, click or tap Start > Settings > System > About. Processor The system is built with Intel Celeron Processors and Core i processors. Table 2. Supported processors Processors Support List UMA Graphics Intel® Celeron™ 3865U (2 MB Cache, 2 cores, 15 W, up to 1.8 GHz Intel® HD Graphics 610 Intel® Core™ i3-6006U (3 MB Cache, 2 cores, 15 W, up to 2.
● 2400 MHz DDR4 for 8th generation processors Storage specifications ● ● ● ● ● ● ● ● 2.5" 500GB 7200 RPM (7mm) 2.5" 500GB 8GB Hybrid (7mm) 2.5" 1TB 8GB Hybrid (7mm) 2.5" 1TB 5400RPM SMR (7mm) 128GB M.2 2280 SATA SSD 256GB M.2 2280 SATA SSD 256GB M.2 2280 PCIe SSD 512GB M.
Webcam specifications This topic lists out the detailed camera specifications. Easy Remote Collaboration: ● Video conference online with a built-in camera. ● Touch configurations include Infra-Red camera which is dedicated to support Windows Hello feature but also functions as normal RGB camera. Table 4.
Table 5. Realtek RTL8111-HSD Gigabit Ethernet Controller (continued) Manageability WOL, PXE Wireless communications Table 6. Qualcomm QCA9377 802.11ac MU-MIMO Dual Band (1x1) Wi-Fi + Bluetooth 4.1 LE M.2 Wireless Card Attribute Specification Host interface M.2 2230 form factor (WiFi– PCIe, Bluetooth – USB) Network standard 802.11a, 802.11b, 802.11g, 802.11n and 802.11ac 11ac Wave2 feature MU-MIMO RX Wi-Fi Alliance Certifications 802.11a, 802.11b, 802.
Table 6. Qualcomm QCA9377 802.11ac MU-MIMO Dual Band (1x1) Wi-Fi + Bluetooth 4.1 LE M.2 Wireless Card (continued) Attribute Specification -100dBm@BER≤30.8% (LE nominal) Temperature Operating temperature -10° to +65° C Storage temperature of –40° to +70° C Humidity Up to 90% Table 7. Qualcomm QCA61x4A 802.11ac MU-MIMO Dual Band (2x2) Wi-Fi + Bluetooth 4.1 LE M.2 Wireless Card Attribute Specification Host interface M.2 2230 form factor (WiFi– PCIe, Bluetooth – USB) Network standard 802.11a, 802.
Table 7. Qualcomm QCA61x4A 802.11ac MU-MIMO Dual Band (2x2) Wi-Fi + Bluetooth 4.1 LE M.2 Wireless Card (continued) Attribute Specification Bluetooth Operating Frequency Bands 2.4GHz Transmission FHSS (Frequency Hopping Spread Spectrum) Bluetooth Data Encryption 128-bit encryption Bluetooth Receive Sensitivity ‐70dBm@BER≤0.01% (EDR) -100dBm@BER≤30.8% (LE nominal) Temperature Operating temperature -10° to +65° C Storage temperature of –45° to +70° C Humidity Up to 90% Table 8.
Table 8. Intel® Dual Band Wireless-AC 8265 802.11AC 2x2 Wi-Fi + BT 4.2 LE M.2 Wireless Card (continued) Attribute Specification Bluetooth Operating Frequency Bands 128-bit encryption Bluetooth Profiles Supported For Windows 7, includes DID, HID, PAN, HCRP, SPP, HFP, HSP DUN, OPP, FTP, BIP, BPP, SYNCH, A2DP(source/sink), AVRCP (target/controller), HOGP (LE HID) Support for Microsoft Inbox Bluetooth profiles in Windows 8.1 and future OS versions.
Table 10. Qualcomm Snapdragon X7 HSPA+ (DW5811e) for China and Indonesia regions Carrier Generic China / Indonesia Network HSPA+ HSPA+ Speed (Downlink) < 100 Mbps < 100 Mbps Speed (Uplink) < 50 Mbps < 50 Mbps Fallback Network HSPA+ HSPA+ Fallback Speed HSPA+ 42 Mbps HSPA+ 42 Mbps Frequency Bands Band 1, 2, 3, 4, 5, 8, HSPA+ Band 1, 2, 3, 4, 5, 8, HSPA+ SIM Yes Yes LTE/WWAN Antenna Main (Tx/Rx) +Aux (Rx/GNSS) Main (Tx/Rx) +Aux (Rx/GNSS) Operating System Support Windows 8.
Display specifications This topic lists out the detailed display specifications. Table 12. 3490 Display specifications 14.0– HD Non touch 14.0– FHD Non touch 14.0– FHD Touch Type HD Anti-Glare FHD Anti-Glare FHD True-Life Luminance/ Brightness (typical) HD 220nits FHD 220 nits FHD 220 nits Diagonal 14.0 inches 14.0 inches 14.0 inches Native Resolution HD 1366x768 FHD 1920x1080 FHD 1920x1080 Megapixels (millions of pixels) HD 1.05 FHD 2.07 FHD 2.
Table 13. Keyboards Hot Key Definitions (continued) Fn + F8 Display Toggle (Win + P) Fn + F9 Search Fn + F10 Increase Keyboard Backlight Brightness Fn + F11 Brightness up Fn + F12 Brightness down Fn + Printscreen Wireless ● Primary behavior is F1–F12 keys; Secondary behavior is media keys.
Table 15. Supported gestures for Windows 10 (continued) Supported Gestures 4-finger swipe right or left (Switch virtual desktops) Battery specifications This topic lists out the detailed battery specifications. Table 16. Battery specifications 42 Whr (3 Cell) Lithium ion with ExpressCharge 56 Whr (4 Cell) Lithium ion with ExpressCharge Type Li-polymer Li-polymer Length 184.00 mm (7.24 inch) 233.06 mm (9.170 inch) Width 97.00 mm (3.82 inch) 90.73 mm (3.572 inch) Weight 185 g 250.
Table 17. AC adapter options (continued) Input Frequency 50 Hz to 60 Hz 50 Hz to 60 Hz Output current 3.34 A (continuous) 3.34 A (continuous) Rated output voltage 19.5 VDC 19.5 VDC Weight (kg) 0.23 0.29 Barrel connectors 7.4 mm 7.4 mm Dimensions (HxWxD inches) 1.1x1.9x4.3 1.1 x 1.9 x 4.
Table 18.
4 Technology and components This chapter details the technology and components available in the system. Power adapter This laptop is shipped with 4.5 mm barrel plug on power adapter. WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable. WARNING: The power adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.
● Backward USB 2.0 compatibility ● New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.
● ● ● ● ● ● USB 3.0/USB 3.1 Gen 1 Solid-state Drives USB 3.0/USB 3.1 Gen 1 RAIDs Optical Media Drives Multimedia Devices Networking USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.
● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDMI ● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
5 System setup options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter, keyboard, mouse, and printer. Entering BIOS setup program 1. Turn on your computer. 2. Press F2 immediately to enter the BIOS setup program.
● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen. System Setup overview System Setup allows you to: ● Change the system configuration information after you add, change, or remove any hardware in your computer. ● Set or change a user-selectable option such as the user password.
Option Description ○ Legacy External Devices ○ UEFI (System Default) Advanced Boot Options This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is disabled. Enable Attempt Legacy Boot is enabled by default. UEFI boot path security ● Always, except internal HDD ( Default) ● Always ● Never Date/Time Allows you to change the date and time. System Configuration screen options Option Description Integrated NIC Controls the on-board LAN controller.
Option Description ● Enable Microphone—by default enable ● Enable Internal Speaker—(default enable) Keyboard illumination The options are: ● Disabled ● Dim ● Bright (default) Keyboard Backlight Timeout on AC The options are: ● 5 seconds ● 10 seconds (default) ● 15 seconds ● 30 seconds ● 1 minute ● 5 minutes ● 15 minutes ● Never Keyboard Backlight Timeout on Battery This feature determines the timeout value for the keyboard backlight when the system is running only on battery power.
Option Description NOTE: You must set the admin password before you set the system or hard drive password. Deleting the admin password automatically deletes the system password and the hard drive password. NOTE: Successful password changes take effect immediately. Default setting: Not set System Password Allows you to set, change, or delete the system password. NOTE: Successful password changes take effect immediately.
Option Description ● Enabled—enabled by default NOTE: To upgrade or downgrade TPM 2.0, download the TPM wrapper tool—software. Computrace Allows you to activate or disable the optional Computrace software The options are: ● Deactivate ● Disable ● Activate—enabled by default NOTE: The Activate, Deactivate, and Disable options will permanently activate or disable the feature and no further changes will be allowed. CPU XD Support Allows you to enable the Execute Disable mode of the processor.
Intel Software Guard Extensions screen options Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS. The options are: ● Disabled ● Enabled ● Software Controlled (default) Enclave Memory Size This option sets SGX Enclave Reserve Memory Size.
Option Description Enable Intel Speed shift Technology This option is enabled by default. Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are: ● Disabled ● Every Day ● Weekdays ● Select Days Default setting: Disabled USB Wake Support Allows you to enable USB devices to wake the system from Standby. NOTE: This feature is only functional when the AC power adapter is connected.
POST behavior screen options Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters. Default setting: Enable Adapter Warnings Numlock Enable This option specifies whether the Numlock function should be enable when the system boots. The option ‘Enable Numlock’ is selected by default.
Option Description ● ● ● ● Wireless Device Enable WWAN — enabled by default WLAN — enabled by default Bluetooth — enabled by default GPS (on WWAN Module) — enabled by default Allows you to enable or disable the internal wireless devices. ● WLAN ● Bluetooth ● WWAN/GPS All the options are enabled by default. Maintenance screen options Option Description Service Tag Displays the Service Tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set.
Verifying system memory in system setup BIOS 1. Turn on or restart your system. 2. Perform the following actions after the Dell logo is displayed ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12. 3. On the left pane, select Settings > General > System Information, The memory information is displayed on the right pane.
The BIOS Update Utility appears. 8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS from the F12 One-Time boot menu Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12 One-Time boot menu. CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key.
CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password You can assign a new System or Admin Password only when the status is in Not Set. To enter the system setup, press F12 immediately after a power-on or reboot. 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2.
Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
6 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Operating system configurations This topic lists the operating system supported by Table 22. Operating systems Windows 10 ● Microsoft Windows 10 Home 64 bit ● Microsoft Windows10 Professional 64 bit ● Microsoft Windows 10 National Academic 64-bit (Bid Desk) Others ● Ubuntu 16.04 LTS 64-bit ● NeoKylin 6.0 64 bit Downloading drivers 1. Turn on the notebook. 2. Go to Dell.com/support. 3.
Figure 4. Serial IO driver Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Table 23. Graphics controller driver Before Installation After Installation None USB drivers Verify if the USB drivers are already installed in the computer. Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Table 24.
Table 24. Network drivers (continued) Realtek Audio Verify if audio drivers are already installed in the computer. Table 25. Realtek audio Before Installation After Installation Serial ATA drivers Install the latest Intel Rapid Storage driver for best performance. Using the default Windows storage drivers is not recommended. Verify if the default serial ATA drivers are installed in the computer. Security drivers This section lists the security devices in the Device Manager.
7 Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s) ● View status messages that inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. For more information, see https://www.dell.com/support/kbdoc/000180971.
LCD Power rail test (L-BIST) L-BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST will check the LCD power rail. If there is no power being supplied to the LCD (i.e., the L-BIST circuit fails), the battery status LED will flash either an error code [2,8] or an error code [2,7]. NOTE: If L-BIST fails, LCD-BIST cannot function as no power will be supplied to the LCD. How to invoke L-BIST Test: 1. Press the power button to start the system. 2.
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools.
Drain residual flea power (perform hard reset) Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed. For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea power before removing or replacing any components in your computer.
8 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3.
