Owners Manual
Possible malfunctioning reasons Corrective action
Finger is wet, oily, or dirty (due to cosmetics, creams, mud, dust,
etc.,).
Wipe the nger and re-try.
Oil and/or dirt adhering to the reader surface (cosmetics, hand
cream, mud, dust etc.,).
Clean the reader surface with a dry, soft cloth.
Finger is cut or injured. Register a dierent nger.
Signicant change from the initial registration (weight gain, low
quality/erosion of ngerprint, etc.,).
Register a dierent nger.
Blunt force to the reader or the surface of the reader is scratched
with ngernail and/or hard object.
Contact Dell for further advice.
Adhesive materials on the surface of the reader. Contact Dell for further advice.
NOTE: If you experience repeated diculties signing in with your ngerprint, try re-registering your ngerprint (see Registering
Fingerprint section above). It is possible that your original ngerprint registration was not sucient or that your ngerprint
changed since your initial registration. Since the characteristics of ngerprints change due to injury, aging, or wear and tear, it is
recommended that you repeat the registration process every six months to enable your computer to recognize your latest
ngerprint(s).
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Troubleshooting