Latitude 5300 2-in-1 Service Manual Regulatory Model: P96G Regulatory Type: P96G001 August 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer........................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Before working inside your computer....................................................................................................................... 6 Safety precautions...................
Removing the speakers..............................................................................................................................................40 Installing the speakers................................................................................................................................................ 43 System fan.....................................................................................................................................................................
Chapter 6: Getting help............................................................................................................. 104 Contacting Dell.................................................................................................................................................................
1 Working on your computer Topics: • Safety instructions Safety instructions Prerequisites Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: ● You have read the safety information that shipped with your computer.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. 5. Remove any media card and optical disc from your computer, if applicable. 6.
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc. The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection.
ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
2 Technology and components This chapter details the technology and components available in the system. Topics: • • • • USB features USB Type-C HDMI 1.4a Power button LED behavior USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Table 1. USB evolution Type Data Transfer Rate Category Introduction Year USB 2.
● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below). ● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling. ● USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement.
USB Type-C USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB power delivery (USB PD). Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.
Thunderbolt 3 over USB Type-C Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3 uses a USB Type-C connector/port to connect to supported peripherals. 1. 2. 3. 4. Thunderbolt 3 uses USB Type-C connector and cables - It is compact and reversible Thunderbolt 3 supports speed up to 40 Gbps DisplayPort 1.
● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality. Advantages of HDMI ● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality. ● Low-cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple, cost-effective manner.
Power button with fingerprint reader will have no LED and will leverage the available LED's in the system to provide indication of the system status ● Power Adapter LED: ○ The LED on Power adapter connector illuminates white when power is supplied from electrical outlet. ● Battery Indicator LED: ○ If the computer is connected to an electrical outlet, the battery light operates as follows: 1. Solid white -the battery is charging. When the charge is complete the LED turns off.
3 Major components of your system 1. Base cover 2.
3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Heatsink Memory modules System board Solid state drive Battery Speaker Smart card reader board Palmrest Display assembly LED board Touchpad button board Coin cell battery WLAN card WWAN card System fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer.
4 Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Installing the microSD card Steps 1. Align the microSD card to its slot on the computer [1]. 2. Slide the microSD card into the slot until it clicks into place [2].
Next steps Follow the procedures in After working inside your computer. SIM card tray Removing the SIM card tray Prerequisites Follow the procedure in Before working inside your computer Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released [1, 2]. 2. Slide the SIM card tray out of the computer [3].
Installing the SIM card tray Steps 1. Place the SIM card into the SIM card tray with the metallic contact facing up [1]. 2. Align the SIM card tray with the slot on the computer and carefully slide it in [2]. 3. Slide the SIM card tray into the slot, until it clicks into place [3].
Next steps Follow the procedures in After working inside your computer Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. Steps 1. Loosen the eight captive screws that secure the base cover to the computer.
2. Using a plastic scribe [1], pry the base cover from the top-left corner and continue to work on the sides to open the base cover [2].
3. Lift and remove the base cover away from the computer.
4. After removing the base cover, remove the SIM cover. To remove the SIM cover pry the dummy SIM card upwards from the recess point which is the area between the dummy SIM card and system chassis. Installing the base cover Steps 1. Transfer the SIM cover to the new base cover. 2. Align and place the base cover on the computer. 3. Press the edges and sides of the base cover until it snaps into place.
4. Tighten the eight captive screws to secure the base cover to the computer. Next steps 1. Replace the microSD card. 2. Follow the procedure in after working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it.
3. Loosen the two captive screws that secure the battery to the palm rest assembly [1]. 4. Lift and slide the battery away from the palm rest assembly. [2].
Installing the battery Steps 1. Align the tabs on the battery with the slots on the palm rest assembly [1]. 2. Place the battery in the battery bay. 3. Tighten the two captive screws to secure the battery to the palmrest [2].
4. Connect the battery cable to the connector on the system board [1]. 5. Affix the adhesive tapes on the battery [2].
Next steps 1. Replace the base cover. 2. Replace the microSD card. 3. Follow the procedure in after working inside your computer WWAN card Removing the WWAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable from the connector on the system board. Steps 1. Remove the single (M2x3) screw that secures the WWAN card bracket to the WWAN card [1]. 2.
Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Align the notch on the WWAN card with the tab on the WWAN card slot and insert the WWAN card at an angle into the WWAN card slot [1]. 2. Connect the antenna cables to the WWAN card [2]. 3. Place the WWAN card bracket on the WWAN card [3]. 4. Replace the single (M2x3) screw to secure the WWAN card bracket to the WWAN card [4].
Next steps 1. 2. 3. 4. Connect the battery cable to the connector on the system board. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable from the connector on the system board. Steps 1.
Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. 3. Place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card [3]. 4. Replace the single (M2x3) screw to secure the WLAN card bracket to the WLAN card [4].
Next steps 1. 2. 3. 4. Connect the battery cable to the connector on the system board. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Memory modules Removing the memory module Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable from the connector on the system board. Steps 1.
Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.
Next steps 1. 2. 3. 4. Connect the battery cable to the connector on the system board. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 SSD Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable from the connector on the system board. Steps 1. Remove the two (M2x3) screws that secure the M.
3. Remove the single (M2x2) screw that secures the M.2 SSD to the palmrest [1]. 4. Lift the M.2 SSD away from the computer [2].
Installing the M.2 SSD Steps 1. Place the M.2 SSD into the slot on the palmrest [1]. 2. Replace the single (M2x2) screw to secure the M.2 SSD to the palmrest [2].
3. Align and place the SSD support bracket above the M.2 SSD [1]. 4. Replace the two (M2x3) screws to secure the SSD support bracket to the palmrest [2].
Next steps 1. 2. 3. 4. Connect the battery cable to the connector on the system board. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Disconnect the speaker cable from the connector on the system board [1]. 2.
3. Disconnect the touchpad cable from the connector on the daughter board. 4. Peel the adhesive tapes and unroute the speaker cable.
5. Lift and remove the speakers away from the palmrest.
Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers in their slots on the palmrest.
2. Route the speaker cable through the routing guides.
3. Affix the adhesive tape to secure the speaker cable to the palmrest [1]. 4. Connect the speaker cable to the connector on the system board [2].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. System fan Removing the system fan Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Disconnect the system fan cable from the connector on the system board.
2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2].
Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2].
3. Connect the system fan cable to the connector on the system board.
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Heat sink Removing the heatsink Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Loosen the four captive screws that secure the heatsink to the system board [1].
Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. DC-in port Removing the DC-in port Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Remove the two (M2x4) screws that secure the Type-C bracket to the system board [1]. 2. Lift the Type-C bracket away from the computer [2].
3. Press the DC-in port cable and then pull the cable horizontally to disconnect the DC-in port cable from the connector on the system board [1]. Lift the DC-in port away from the computer [2].
Installing the DC-in port Steps 1. Place the DC-in port to its slot on the computer [1]. 2. Connect the DC-in port cable to the connector on the system board [2].
3. Place the Type-C bracket on its slot on the computer [1]. 4. Replace the two (M2x4) screws to secure the Type-C bracket to the palmrest [2].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Disconnect the LED board cable from the connector on the system board [1]. 2. Unroute the LED board cable [2].
3. Peel the adhesive tape that secures the LED board cable connector to the LED board [1]. 4. Peel the grey adhesive tape that secures the LED board [2].
5. Remove the single (M2x2.5) screw that secures the LED board to the palmrest [1]. 6. Lift the LED board away from the computer [2].
Installing the LED board Steps 1. Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest [1]. 2. Replace the single (M2x2.5) screw to secure the LED board to the palmrest [2].
3. Affix the grey adhesive tape to secure the LED board [1]. 4. Affix the adhesive tape to secure the LED board [2].
5. Connect the LED board cable to the connector on the system board and route the LED board cable [1, 2].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Touchpad button board Removing the touchpad button board Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the LED board.
2. Remove the two (M2x3) screws that secure the touchpad button bracket to the palmrest [1]. 3. Lift the touchpad button board bracket away from the computer [2].
Installing the touchpad button board Steps 1. Place the touchpad button board into the slot on the palmrest [1]. 2. Replace the two (M2x3) screws to secure the touchpad button board to the palmrest [2].
3. Connect the touchpad button board cable to the connector on the touchpad board.
Next steps 1. 2. 3. 4. 5. 6. Replace the LED board. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 66 Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the heatsink. Remove the memory module.
Steps 1. Remove the three (M2x3) screws that secure the memory module frame to the system board [1]. 2. Remove the memory module frame away from the computer [2]. 3. Disconnect the following cables: a. USH cable [1]. b. LED board cable [2]. c. touchpad cable [3].
4. Remove the single (M2.5x4) screw that secures the fingerprint support bracket to the system board [1]. 5. Lift the fingerprint support bracket away from the computer [2]. 6. Disconnect the fingerprint port [3].
7. Peel the adhesive tape and disconnect the cable from the connector on the system board [1]. 8. Peel the adhesive tape that secures the eDP bracket [2]. 9. Remove the single (M2x4) screw that secures the eDP bracket to the system board [3]. 10. Remove the eDP bracket away from the computer [4]. 11. Lift the latch and disconnect the eDP cable from the connector on the system board [5].
12. Disconnect the sensor board cable from the connector on the system board [1]. 13. Release the coin cell battery from the palmrest [2].
14. Remove the single (M2.5x4) screw that secures the system board to the palmrest [1]. 15. Lift the system board away from the computer [2].
Installing the system board Steps 1. Align and place the system board to the palmrest [1]. 2. Replace the single (M2.5x4) screw to secure the system board to the palmrest [2].
3. Connect the sensor cable to the connector on the system board [1]. 4. Place the coin cell battery into its slot on the plamrest [2].
5. Connect the cable to the connector on the system board and adhere the adhesive tape [1]. 6. Connect the eDP cable to the connector on the system board [2]. 7. Place the eDP support bracket above the eDP connector [3]. 8. Replace the single (M2x4) screw to secure the eDP bracket to the system board [4]. 9. Adhere the adhesive tape to secure the eDP support bracket [5].
10. Connect the fingerprint cable to the connector on the system board [1]. 11. Place the fingerprint support bracket [2]. 12. Replace the single (M2.5x4) screw to secure the fingerprint support bracket to the system board [3].
13. Connect the following cables: a. USH cable [1]. b. LED board cable [2]. c. touchpad cable [3].
14. Align and place the memory module frame in its slot on the system board [1]. 15. Replace the three (M2x3) screws to secure the memory module frame to the system board [2].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 78 Replace the WWAN card. Replace the WLAN card. Replace the Dc-in. Replace the memory module. Replace the system fan. Replace the heatsink. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer.
Coin-cell battery Removing the coin-cell battery Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the heatsink. Remove the memory module. Remove the system fan. Remove the DC-in . Remove the WLAN card. Remove the WWAN card. Remove the system board.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Replace the system board. Replace the WWAN card. Replace the WLAN card. Replace the DC-in. Replace the memory module. Replace the system fan. Replace the heatsink. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Display assembly Removing the display assembly Prerequisites 1. 2. 3. 4. 80 Follow the procedure in before working inside your computer.
Steps 1. Peel the adhesive tape and disconnect the cable from the connector on the system board [1]. 2. Remove the single (M2x4) screw that secures the eDP cable bracket to the system board [2]. 3. Lift the eDP cable bracket from the system board [3]. 4. Disconnect and unroute the eDP cable [4]. 5. Open the display assembly to a 180-degree angle and flip over the system, and then place the system on a flat surface.
6. Remove the four (M2.5x4) screws that secure the display assembly to the system chassis [1]. 7. Remove the display assembly from the system [2].
Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the system chassis under the hinges of the display assembly [1]. 2. Replace the four (M2.5x4) screws that secure the display assembly to the system chassis [2].
3. Seat the system chassis on the display assembly.
4. Connect the cable to the connector on the system board and adhere the adhesive tape [1]. 5. Reroute the eDP cable and connect it to the eDP connector [2]. 6. Place the eDP cable bracket on the system board [3]. 7. Replace the single (M2x4) screw that secures the eDP cable bracket to the system board [4].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Keyboard Removing the keyboard Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 86 Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the memory module. Remove the system fan. Remove the DC-in . Remove the WLAN card.
10. Remove the WWAN card. 11. Remove the system board. NOTE: System board can be removed with heatsink attached. 12. Remove the coin cell battery. Steps 1. Peel the adhesive tape securing the keyboard and the smartcard reader. 2. Lift the latch and disconnect the backlit cable and the keyboard cables from the connectors on the touchpad.
3. Remove the 19 (M2x2) screws that secure the keyboard to the palmrest [1]. 4. Remove the keyboard away from the computer [2].
Installing the keyboard Steps 1. Align and place the keyboard on the palmrest [1]. 2. Replace the 19 (M2x2) screws to secure the keyboard to the palmrest [2].
3. Connect the backlit cable and the keyboard cables to the connectors on the touchpad.
4. Adhere the adhesive tape securing the keyboard and the smartcard board.
Next steps 1. Replace the coin cell battery. 2. Replace the system board. NOTE: System board can be replaced with heatsink attached. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Replace the WWAN card. Replace the WLAN card. Replace the DC-in. Replace the system fan. Replace the memory module. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer.
2. Remove the two (M2x2.5) screws that secure the smart card reader to the palmrest [1]. 3. Lift the smart card reader board away from the computer [2].
Installing the smart card reader board Steps 1. Align and place the smart card reader board on the palmrest [1]. 2. Replace the two (M2x2.5) screws to secure the smart card reader board to the palmrest [2].
3. Reroute the smart card reader cable.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Replace the coin cell battery. Replace the system board. Replace the WWAN card. Replace the WLAN card. Replace the Dc-in. Replace the memory module. Replace the system fan. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Palmrest assembly Replacing the palmrest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6.
7. 8. 9. 10. 11. Remove Remove Remove Remove Remove the the the the the system fan. DC-in . WLAN card. WWAN card. system board. NOTE: System board can be removed with heatsink attached. 12. Remove the coin cell battery. 13. Remove the SmartCard reader board. About this task After performing the preceding steps, you are left with the palmrest and keyboard assembly. Next steps 1. Replace the SmartCard reader board. 2. Replace the coin cell battery. 3. Replace the system board.
5 Troubleshooting Topics: • • • • • • • • Handling swollen Lithium-ion batteries Dell SupportAssist Pre-boot System Performance Check diagnostics Built-in self-test (BIST) System-diagnostic lights Recovering the operating system Backup media and recovery options WiFi power cycle Drain residual flea power (perform hard reset) Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery.
Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
Table 3. LED error codes Blinking Pattern Possible Problem Amber White 2 1 CPU Failure 2 8 LCD Power Rail Failure 1 1 TPM Detection Failure 2 4 Unrecoverable SPI Failure 4. If there is no failure with the system board, the LCD will cycle through the solid color screens described in the LCD-BIST section for 30 seconds and then power off. LCD Power rail test (L-BIST) L-BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST.
System-diagnostic lights Power and battery-status light The power and battery status light indicates the power and battery status of the computer. These are the power states: Solid white:Power adapter is connected and the battery has more than 5% charge. Amber:Computer is running on battery and the battery has less than 5% charge. Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at www.dell.com/support.
6 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
