Dell Latitude 5310 2-in-1 Service Manual Regulatory Model: P96G Regulatory Type: P96G003 May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................ 5 Safety instructions................................................................................................................................................................ 5 Before working inside your computer........................................................................................................................... 5 Safety precautions.....
Installing the speakers................................................................................................................................................... 43 System fan........................................................................................................................................................................... 45 Removing the system fan..................................................................................................................................
1 Working on your computer Safety instructions Prerequisites Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • • You have read the safety information that shipped with your computer. A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
. Press and hold the power button while the computer is unplugged to ground the system board. NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging. ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: antistatic mat, wrist strap, and bonding wire.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect your computer and all attached devices to their electrical outlets. 3. Turn on your computer. 4. If required, verify that the computer works correctly by running the diagnostic tool.
2 Technology and components This chapter details the technology and components available in the system. Topics: • • • • USB features USB Type-C HDMI 1.4 Power button LED behavior USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Table 1. USB evolution Type Data Transfer Rate Category Introduction Year USB 2.
USB 3.2 Gen 1 achieves the much higher performance by the technical changes below: • • • An additional physical bus that is added in parallel with the existing USB 2.0 bus (see the figure below). USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling. USB 3.
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power Delivery. Just having a USB Type-C connection doesn't necessarily mean they do. USB Type-C and USB 3.1 USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double the bandwidth, as fast as a first-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1.
• • • • • • 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications. Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings based on content type. Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics.
Power button with fingerprint reader will have no LED and will leverage the available LED's in the system to provide indication of the system status • Power Adapter LED: • ○ The LED on Power adapter connector illuminates white when power is supplied from electrical outlet. Battery Indicator LED: ○ If the computer is connected to an electrical outlet, the battery light operates as follows: 1. Solid white -the battery is charging. When the charge is complete the LED turns off.
3 14 Major components of your system
Major components of your system Major components of your system 15
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Base cover DC-in port Heatsink Memory modules System board Solid state drive Battery Speaker Smart card reader board Palmrest Display assembly LED board Touchpad button board Coin cell battery WLAN card WWAN card System fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer.
4 Disassembly and reassembly NOTE: Some of the images used in this manual are leveraged from its predecessor model for illustration purpose and may slightly vary from the actual system. The images are still applicable to convey the service procedures accurately.
Installing the microSD card Steps 1. Align the microSD card to its slot on the computer [1]. 2. Slide the microSD card into the slot until it clicks into place [2].
Next steps Follow the procedures in After working inside your computer. SIM card tray Removing the SIM card tray Prerequisites Follow the procedure in Before working inside your computer Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released [1, 2]. 2. Slide the SIM card tray out of the computer [3].
Installing the SIM card tray Steps 1. Place the SIM card into the SIM card tray with the metallic contact facing up [1]. 2. Align the SIM card tray with the slot on the computer and carefully slide it in [2]. 3. Slide the SIM card tray into the slot, until it clicks into place [3].
Next steps Follow the procedures in After working inside your computer Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. Steps 1. Loosen the eight captive screws that secure the base cover to the computer.
2. Using a plastic scribe [1], pry the base cover from the top-left corner and continue to work on the sides to open the base cover [2].
3. Lift and remove the base cover away from the computer. 4. After removing the base cover, remove the SIM cover. To remove the SIM cover pry the dummy SIM card upwards from the recess point which is the area between the dummy SIM card and system chassis. Installing the base cover Steps 1. Transfer the SIM cover to the new base cover. 2. Align and place the base cover on the computer.
3. Press the edges and sides of the base cover until it snaps into place.
4. Tighten the eight captive screws to secure the base cover to the computer.
Next steps 1. Replace the microSD card. 2. Follow the procedure in after working inside your computer. Battery Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries. • Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter from the system to allow the battery to drain. • Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
3. Loosen the two captive screws that secure the battery to the palm rest assembly [1]. 4. Lift and slide the battery away from the palm rest assembly. [2].
Installing the battery Steps 1. Align the tabs on the battery with the slots on the palm rest assembly [1]. 2. Place the battery in the battery bay. 3. Tighten the two captive screws to secure the battery to the palmrest [2].
4. Connect the battery cable to the connector on the system board [1]. 5. Affix the adhesive tapes on the battery [2].
Next steps 1. Replace the base cover. 2. Replace the microSD card. 3. Follow the procedure in after working inside your computer WWAN card Removing the WWAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable. Steps 1. 2. 3. 4. 30 Remove the single (M2x3) screw that secures the WWAN card bracket to the WWAN card [1]. Remove the WWAN card bracket from the WWAN card [2].
Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Align the notch on the WWAN card with the tab on the WWAN card slot and insert the WWAN card at an angle into the WWAN card slot [1]. 2. Connect the antenna cables to the WWAN card [2]. 3. Place the WWAN card bracket on the WWAN card [3]. 4. Replace the single (M2x3) screw to secure the WWAN card bracket to the WWAN card [4].
Next steps 1. 2. 3. 4. Connect the battery cable. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable. Steps 1. 2. 3. 4. 32 Remove the single (M2x2) screw that secures the WLAN card bracket to the system board [1].
Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. 2. 3. 4. Insert the WLAN card into the connector on the system board [1]. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. Place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card [3]. Replace the single (M2x3) screw to secure the WLAN card bracket to the WLAN card [4].
Next steps 1. 2. 3. 4. Connect the battery cable. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Memory modules Removing the memory module Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable. Steps 1. Pry the retention clips securing the memory module until the memory module pops-up [1]. 2.
Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.
Next steps 1. 2. 3. 4. Connect the battery cable. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 SSD Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Disconnect the battery cable. About this task NOTE: The computer supports one M.2 2230 solid-state drive or one M.2 2280 solid-state drive at a time.
3. Remove the single (M2x2) screw that secures the M.2 SSD to the palmrest [1]. 4. Lift the M.2 SSD away from the computer [2].
Installing the M.2 SSD About this task NOTE: The computer supports one M.2 2230 solid-state drive or one M.2 2280 solid-state drive at a time. The following instructions indicates the steps to install only one M.2 SSD card as both the cards utilizes the same slot. Steps 1. Place the M.2 SSD into the slot on the palmrest [1]. 2. Replace the single (M2x2) screw to secure the M.2 SSD to the palmrest [2].
3. Align and place the SSD support bracket above the M.2 SSD [1]. 4. Replace the two (M2x3) screws to secure the SSD support bracket to the palmrest [2].
Next steps 1. 2. 3. 4. Connect the battery cable. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Disconnect the speaker cable from the connector on the system board [1]. 2. Peel the adhesive tape that secures the speaker cable to the palmrest [2].
3. Disconnect the touchpad cable from the connector on the daughter board. 4. Peel the adhesive tapes and unroute the speaker cable.
5. Lift and remove the speakers away from the palmrest.
Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers in their slots on the palmrest. 2. Route the speaker cable through the routing guides.
3. Affix the adhesive tape to secure the speaker cable to the palmrest [1]. 4. Connect the speaker cable to the connector on the system board [2].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. System fan Removing the system fan Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Disconnect the system fan cable from the connector on the system board.
2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2].
Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2].
3. Connect the system fan cable to the connector on the system board.
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Heat sink Removing the heatsink Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Loosen the four captive screws that secure the heatsink to the system board [1].
Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2]. Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. DC-in port Removing the DC-in port Prerequisites 1. 2. 3.
Steps 1. Remove the two (M2x4) screws that secure the Type-C bracket to the system board [1]. 2. Lift the Type-C bracket away from the computer [2]. 3. Press the DC-in port cable and then pull the cable horizontally to disconnect the DC-in port cable from the connector on the system board [1]. Lift the DC-in port away from the computer [2].
Installing the DC-in port Steps 1. Place the DC-in port to its slot on the computer [1]. 2. Connect the DC-in port cable to the connector on the system board [2].
3. Place the Type-C bracket on its slot on the computer [1]. 4. Replace the two (M2x4) screws to secure the Type-C bracket to the palmrest [2].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Steps 1. Disconnect the LED board cable from the connector on the system board [1]. 2. Unroute the LED board cable [2].
3. Peel the adhesive tape that secures the LED board cable connector to the LED board [1]. 4. Peel the grey adhesive tape that secures the LED board [2].
5. Remove the single (M2x2.5) screw that secures the LED board to the palmrest [1]. 6. Lift the LED board away from the computer [2].
Installing the LED board Steps 1. Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest [1]. 2. Replace the single (M2x2.5) screw to secure the LED board to the palmrest [2].
3. Affix the grey adhesive tape to secure the LED board [1]. 4. Affix the adhesive tape to secure the LED board [2].
5. Connect the LED board cable to the connector on the system board and route the LED board cable [1, 2].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Touchpad button board Removing the touchpad button board Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the LED board.
Installing the touchpad button board Steps 1. Place the touchpad button board into the slot on the palmrest [1]. 2. Replace the two (M2x3) screws to secure the touchpad button board to the palmrest [2].
3. Connect the touchpad button board cable to the connector on the touchpad board.
Next steps 1. 2. 3. 4. 5. 6. Replace the LED board. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the heatsink. Remove the memory module.
3. Disconnect the following cables: a. USH cable [1]. b. LED board cable [2]. c. touchpad cable [3].
4. Remove the single (M2.5x4) screw that secures the fingerprint support bracket to the system board [1]. 5. Lift the fingerprint support bracket away from the computer [2]. 6. Disconnect the fingerprint port [3].
7. 8. 9. 10. 11. 66 Peel the adhesive tape and disconnect the cable from the connector on the system board [1]. Peel the adhesive tape that secures the eDP bracket [2]. Remove the single (M2x4) screw that secures the eDP bracket to the system board [3]. Remove the eDP bracket away from the computer [4]. Lift the latch and disconnect the eDP cable from the connector on the system board [5].
12. Disconnect the sensor board cable from the connector on the system board [1]. 13. Release the coin cell battery from the palmrest [2].
14. Remove the single (M2.5x4) screw that secures the system board to the palmrest [1]. 15. Lift the system board away from the computer [2].
Installing the system board Steps 1. Align and place the system board to the palmrest [1]. 2. Replace the single (M2.5x4) screw to secure the system board to the palmrest [2].
3. Connect the sensor cable to the connector on the system board [1]. 4. Place the coin cell battery into its slot on the plamrest [2].
5. 6. 7. 8. 9. Connect the cable to the connector on the system board and adhere the adhesive tape [1]. Connect the eDP cable to the connector on the system board [2]. Place the eDP support bracket above the eDP connector [3]. Replace the single (M2x4) screw to secure the eDP bracket to the system board [4]. Adhere the adhesive tape to secure the eDP support bracket [5].
10. Connect the fingerprint cable to the connector on the system board [1]. 11. Place the fingerprint support bracket [2]. 12. Replace the single (M2.5x4) screw to secure the fingerprint support bracket to the system board [3].
13. Connect the following cables: a. USH cable [1]. b. LED board cable [2]. c. touchpad cable [3].
14. Align and place the memory module frame in its slot on the system board [1]. 15. Replace the three (M2x3) screws to secure the memory module frame to the system board [2].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Replace the WWAN card. Replace the WLAN card. Replace the Dc-in. Replace the memory module. Replace the system fan. Replace the heatsink. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer.
Coin-cell battery Removing the coin-cell battery Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the heatsink. Remove the memory module. Remove the system fan. Remove the DC-in . Remove the WLAN card. Remove the WWAN card. Remove the system board.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Replace the system board. Replace the WWAN card. Replace the WLAN card. Replace the DC-in. Replace the memory module. Replace the system fan. Replace the heatsink. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Display assembly Removing the display assembly Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer.
Steps 1. 2. 3. 4. Peel the adhesive tape and disconnect the cable from the connector on the system board [1]. Remove the single (M2x4) screw that secures the eDP cable bracket to the system board [2]. Lift the eDP cable bracket from the system board [3]. Disconnect and unroute the eDP cable [4]. 5. Open the display assembly to a 180-degree angle and flip over the system, and then place the system on a flat surface.
6. Remove the four (M2.5x4) screws that secure the display assembly to the system chassis [1]. 7. Remove the display assembly from the system [2].
Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the system chassis under the hinges of the display assembly [1]. 2. Replace the four (M2.5x4) screws that secure the display assembly to the system chassis [2].
3. Seat the system chassis on the display assembly.
4. 5. 6. 7. 82 Connect the cable to the connector on the system board and adhere the adhesive tape [1]. Reroute the eDP cable and connect it to the eDP connector [2]. Place the eDP cable bracket on the system board [3]. Replace the single (M2x4) screw that secures the eDP cable bracket to the system board [4].
Next steps 1. 2. 3. 4. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Keyboard Removing the keyboard Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. Follow the procedure in before working inside your computer. Remove the microSD card. Remove the base cover. Remove the battery. Remove the speaker. Remove the memory module. Remove the system fan. Remove the DC-in . Remove the WLAN card.
10. Remove the WWAN card. 11. Remove the system board. NOTE: System board can be removed with heatsink attached. 12. Remove the coin cell battery. Steps 1. Peel the adhesive tape securing the keyboard and the smartcard reader. 2. Lift the latch and disconnect the backlit cable and the keyboard cables from the connectors on the touchpad.
3. Remove the 19 (M2x2) screws that secure the keyboard to the palmrest [1]. 4. Remove the keyboard away from the computer [2].
Installing the keyboard Steps 1. Align and place the keyboard on the palmrest [1]. 2. Replace the 19 (M2x2) screws to secure the keyboard to the palmrest [2].
3. Connect the backlit cable and the keyboard cables to the connectors on the touchpad.
4. Adhere the adhesive tape securing the keyboard and the smartcard board.
Next steps 1. Replace the coin cell battery. 2. Replace the system board. NOTE: System board can be replaced with heatsink attached. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Replace the WWAN card. Replace the WLAN card. Replace the DC-in. Replace the system fan. Replace the memory module. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer.
2. Remove the two (M2x2.5) screws that secure the smart card reader to the palmrest [1]. 3. Lift the smart card reader board away from the computer [2].
Installing the smart card reader board Steps 1. Align and place the smart card reader board on the palmrest [1]. 2. Replace the two (M2x2.5) screws to secure the smart card reader board to the palmrest [2].
3. Reroute the smart card reader cable.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Replace the coin cell battery. Replace the system board. Replace the WWAN card. Replace the WLAN card. Replace the Dc-in. Replace the memory module. Replace the system fan. Replace the speaker. Replace the battery. Replace the base cover. Replace the microSD card. Follow the procedure in after working inside your computer. Palmrest assembly Replacing the palmrest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6.
7. 8. 9. 10. 11. Remove the system fan. Remove the DC-in . Remove the WLAN card. Remove the WWAN card. Remove the system board. NOTE: System board can be removed with heatsink attached. 12. Remove the coin cell battery. 13. Remove the SmartCard reader board. About this task After performing the preceding steps, you are left with the palmrest and keyboard assembly. Next steps 1. Replace the SmartCard reader board. 2. Replace the coin cell battery. 3. Replace the system board.
5 Troubleshooting SupportAssist Diagnostics The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded with the BIOS and is launched by the BIOS internally.
SupportAssist Advanced Screen The advanced screen allows more directed testing and contains more detailed information about the overall health of the system. The user can get to this screen by simply swiping a finger to the left on touchscreen systems or clicking the next page button on the lower lefthand side of the basic screen. To run the test on specific device or run a specific test 1. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 2.
SupportAssist Error Messages When the Dell SupportAssist Diagnostic detects an error while running, it will pause the test and the following window is displayed: • • • By responding Yes, the diagnostic will continue testing the next device and the error details will be available in the summary report. By responding No, the diagnostic will stop testing the remaining untested device. By responding Retry, the diagnostic will ignore the error and rerun the last test.
Table 2. LED codes(continued) Diagnostic light codes Problem description 2,4 Memory or RAM (Random-Access Memory) failure 2,5 Invalid memory installed 2,6 System-board or chipset error 2,7 Display failure 2,8 LCD power rail failure.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 3. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Dell Help and Support app Accessing help In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.