Users Guide

Troubleshooting

Battery problem

Table 4. Battery problems

Problems Possible causes Possible solutions

Battery does not charge

• Unplug the Dell AC power adapter

from the wall and verify that the

outlet is functioning.

• Try to connect with another Dell

AC power adapter (if available).

• Check all cable connections and

plug back into the wall, then back

into the tablet.

• Check the AC adapter LED light

to ensure if the AC adapter is

working.

• Check all connectors to ensure

proper connectivity.

NOTE: The tablet battery

requires about 4 hours to fully

charge.

The tablet's temperature is below 0 °C or higher

than 40 °C.

Charge the battery in an ambient

temperature between 0 °C to 40 °C.

The battery or power adapter is damaged. Contact a Dell authorized reseller to

replace the battery or power adapter.

Battery drains quickly even when the

tablet is in Standby mode

If the tablet is not in the range of a network it can

connect to, the tablet continues to send out

signals to locate a base station and drains the

battery.

• Temporarily turn off the tablet.

• Move the tablet in range of a

network it can connect to, or

temporarily turn off the wireless

connection on your tablet.

• Use your tablet in airplane mode.

System problem

Table 5. System problem

Problems Possible causes Possible solutions

Tablet does not turn on The battery is completely discharged.

1. Charge the tablet for at least 4

hours.

2. Press and hold the Power button for

4 seconds.