Users Guide

Tablet does not turn off Press and hold the Power button for 11
seconds to perform a hard shut down.
Tablet locks up Press and hold the power button for 11
seconds to perform a hard shut down.
Tablet is not responding or behaving
unexpectedly
• Driver failure
• Operating system failure
• Virus/Malware
1. Shut down and restart your tablet.
2. Refresh the tablet.
3. Contact Dell’s support service. Go to
dell.com/support or dell.com/
contactdell.
Software or feature is not working as
expected
Restart your tablet. Software updates
may have been downloaded in the
background. Swipe from the right edge of
the display to access the Charms bar and
touch Settings→ Power→ Restart to
restart the tablet.
Docking station not working as expected
• Un-dock / Re-dock your tablet. If the
issue still continues, power cycle your
tablet on the dock.
• Try to dock your tablet with another
Dell docking station (if available).
Touchscreen problem
Table 6. Touchscreen problem
Problems Possible causes Possible solutions
Touchscreen responds slowly or
improperly.
Protective cover prevents the tablet from
recognizing your inputs.
• Shutdown and restart your tablet.
• Gently wipe the display with a clean
dry cloth.
• Remove any protective covers from
the touchscreen.
• If the operating system is re-installed,
make sure all the drivers are installed.
Checking Your Wireless Network Card
You can check in Device Manager if your computer is equipped with a WLAN/WWAN card.
Windows 8
1. Click the Desktop Icon → Computer → Open Control Panel → Device Manager. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation. The Device Manager window appears.
2. Expand Network Adapters, the wireless network will be listed under network adapter if available.
Also depending on what you selected when you purchased your computer, the computer has a variety of configurations. To
determine your computer configuration, see one of the following:
• Your order confirmation
• Microsoft Windows Help and Support Center
• Under Tools, click My Computer Information → Find information about the hardware installed on this computer.
To check your Mobile Broadband card in the Windows Help and Support Center:
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