Users Guide

1. Click Start → Help and Support→ Use Tools to view your computer information and diagnose problems.
On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as
well as other hardware components.
Network problem
Table 7. Network problems
Problems Possible causes Possible solutions
No wireless connection
1. Check if the wireless radio is on. See
Wi-Fi setting.
2. Try to get closer to the wireless
access point.
3. Try to connect to another known
wireless access point.
4. Reset the wireless router if using a
private network; open the browser
to view the landing page if using a
public network.
5. Contact your internet service
provider for help.
No mobile broadband connection
• The mobile broadband has been
capped.
• No signal from the service provider.
1. Check if the mobile broadband is
turned on. See Mobile broadband
setting.
2. Move your tablet to a different
location for better signal reception.
Contact your service provider to change
your broadband plan.
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