book.book Page 1 Tuesday, July 22, 2008 10:56 AM Dell™ Precision™ Mobile Workstation M2400 Setup and Quick Reference Guide This guide provides a features overview, specifications, quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell™ Technology Guide at support.dell.com. Model PP27L w w w. d e l l . c o m | s u p p o r t . d e l l .
book.book Page 2 Tuesday, July 22, 2008 10:56 AM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
book.book Page 3 Tuesday, July 22, 2008 10:56 AM Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Bottom View . . . . . . . . . . . . . . . . . . . . . . . Battery Removal . . . . . . . . . . . . . . . . . . . . . Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . . . . . . 2 10 . . . . . 11 . . . . . . . . . . .
book.book Page 4 Tuesday, July 22, 2008 10:56 AM 3 Specifications 4 Troubleshooting . Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Beep Codes . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . 33 38 . . . . . 39 Dell Diagnostics . . . . . . . . . . . . .
book.book Page 5 Tuesday, July 22, 2008 10:56 AM 6 Finding Information . . . . . . . . . . . . . . . . . 57 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 59 Obtaining Assistance . . . . . . . . . . . . . . . . . . Technical Support and Customer Service DellConnect™. . . . . . 60 . . . . . . . . . . . . . . . . . . . 60 Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . 61 61 . . . . . . . . . . . . . . . 61 . . . .
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book.book Page 9 Tuesday, July 22, 2008 10:56 AM Back View 1 2 10 9 3 4 1 RJ-11 connector (optional) 6 5 2 7 8 RJ-45 network connector 3 battery/power lights 4 multimode DisplayPort 5 AC adapter 6 security cable slot 7 video connector 8 eSATA/USB connector 9 USB PowerShare connector 10 smart card Reader CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
book.book Page 10 Tuesday, July 22, 2008 10:56 AM Bottom View 2 3 1 5 4 1 battery charge gauge 2 air vents 3 battery latch release 4 battery 5 docking device connector Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell.
book.book Page 11 Tuesday, July 22, 2008 10:56 AM Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 16.
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book.book Page 13 Tuesday, July 22, 2008 10:56 AM Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
book.book Page 14 Tuesday, July 22, 2008 10:56 AM 2 Connect the network cable. 3 Connect USB devices such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer.
book.book Page 15 Tuesday, July 22, 2008 10:56 AM NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. Connect to the Internet. See "Connecting to the Internet" on page 16 for more information.
book.book Page 16 Tuesday, July 22, 2008 10:56 AM Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection.
book.book Page 17 Tuesday, July 22, 2008 10:56 AM NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows® XP 1 Save and close any open files, and exit any open programs. 2 Click Start→ Internet Explorer→ Connect to the Internet.
book.book Page 18 Tuesday, July 22, 2008 10:56 AM Microsoft Windows® XP Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
book.book Page 19 Tuesday, July 22, 2008 10:56 AM 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next.
book.book Page 20 Tuesday, July 22, 2008 10:56 AM To copy data from the old computer: 1 On the old computer, insert the wizard disk, and click Start→ Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old Computer→ Next. 5 On the Select a transfer method screen, click the transfer method you prefer.
book.book Page 21 Tuesday, July 22, 2008 10:56 AM Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.
book.book Page 22 Tuesday, July 22, 2008 10:56 AM Secure Digital (SD) Memory Card Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector two DIMM slots Memory configurations available 1 GB (one 1 GB DIMM or two 512 MB DIMMs) 2 GB (two DIMMs) 4 GB (two DIMMs) 8 GB (two DIMMS, requires 64-bit Windows XP or Windows Vista operating system) Memory type DDR2 800 MHz (if supported by chipset and/or processor combinations).
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book.book Page 25 Tuesday, July 22, 2008 10:56 AM Display (continued) Maximum resolutions WXGA CCFL 1280 x 800 pixels WXGA+ WLED 1440 x 900 pixels Refresh rate 60 Hz Operating angle 0° (closed) to 160° (except when docked) Viewing angles: Horizontal 40/40° Vertical 15/30° Pixel pitch: WXGA CCFL 0.2373 WXGA+ 0.2109 Typical power consumption (panel with backlight): WXGA CCFL 6.2 W (maximum) with no inverter losses WXGA+ 7.5 W (maximum) Keyboard Number of keys 83 (U.S.
book.book Page 26 Tuesday, July 22, 2008 10:56 AM Battery Type 12-cell "smart" lithium ion prismatic slice (84 Whr) 9-cell "smart" lithium ion (85 Whr) 6-cell "smart" lithium ion (56Whr) Dimensions 6-cell lithium-ion battery: Depth 206 mm (8.11 inches) Height 19.8 mm (0.78 inches) Width 47.0 mm (1.85 inch) Dimensions 9-cell lithium-ion batteries: Depth 208 mm (8.67 inches) Height 22.3 mm (0.88 inch) Width 68.98 mm (2.70 inches) Dimensions 12-cell lithium-ion slice batteries: Depth 14.
book.book Page 27 Tuesday, July 22, 2008 10:56 AM Battery (continued) NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.
book.book Page 28 Tuesday, July 22, 2008 10:56 AM AC Adapter (continued) PA-10 90 W D-Series AC adapter: Output voltage 19.5 V DC Output current 4.62 A Height 32 mm (1.3 inches) Width 60 mm (2.4 inches) Depth 140 mm (5.5 inches) Weight 0.425 kg (0.9 lb) PA-3E 90 W E-Series AC adapter: Output voltage 19.5 V DC Output current 4.62 A Height 15 mm (0.6 inches) Width 70 mm (2.8 inches) Length 147 mm (5.8 inches) Weight 0.345 kg (0.
book.book Page 29 Tuesday, July 22, 2008 10:56 AM Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating.
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book.book Page 31 Tuesday, July 22, 2008 10:56 AM Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover.
book.book Page 32 Tuesday, July 22, 2008 10:56 AM If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 40). Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. failure. Possible motherboard failure.
book.book Page 33 Tuesday, July 22, 2008 10:56 AM Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or motherboard failure. Suggested Remedy 1 Replace the battery (see your Service Manual at support.dell.com). 2 If the problem persists, contact Dell. 6 Video BIOS Test Failure Contact Dell. 7 CPU-cache test failure Contact Dell.
book.book Page 34 Tuesday, July 22, 2008 10:56 AM D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information.
book.book Page 35 Tuesday, July 22, 2008 10:56 AM Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 40). H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD.
book.book Page 36 Tuesday, July 22, 2008 10:56 AM MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility.
book.book Page 37 Tuesday, July 22, 2008 10:56 AM O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see your at support.dell.com). If the problem persists, contact Dell (see "Dell Diagnostics" on page 40). O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact Dell (see "Dell Diagnostics" on page 40). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file.
book.book Page 38 Tuesday, July 22, 2008 10:56 AM setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 65). T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 65).
book.book Page 39 Tuesday, July 22, 2008 10:56 AM C P U F A N F A I L U R E — Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. H A R D - D I S K D R I V E F A I L U R E — Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E — Possible hard drive failure during harddrive start test (see "Contacting Dell" on page 65 for assistance).
book.book Page 40 Tuesday, July 22, 2008 10:56 AM 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter.
book.book Page 41 Tuesday, July 22, 2008 10:56 AM 2 Turn on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. Select Diagnostics from the start menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.
book.book Page 42 Tuesday, July 22, 2008 10:56 AM Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message.
book.book Page 43 Tuesday, July 22, 2008 10:56 AM I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).
book.book Page 44 Tuesday, July 22, 2008 10:56 AM IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are using is supported by your computer.
book.book Page 45 Tuesday, July 22, 2008 10:56 AM A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
book.book Page 46 Tuesday, July 22, 2008 10:56 AM • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program.
book.book Page 47 Tuesday, July 22, 2008 10:56 AM The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, doubleclick, or right-click the icon. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility. • View frequently asked questions.
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book.book Page 49 Tuesday, July 22, 2008 10:56 AM Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear.
book.book Page 50 Tuesday, July 22, 2008 10:56 AM Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager.
book.book Page 51 Tuesday, July 22, 2008 10:56 AM 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.
book.book Page 52 Tuesday, July 22, 2008 10:56 AM 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.
book.book Page 53 Tuesday, July 22, 2008 10:56 AM NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. NOTE: Set your Dell™ computer to the Windows Classic view. Starting System Restore Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press .
book.book Page 54 Tuesday, July 22, 2008 10:56 AM Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . 3 Click Undo my last restoration and click Next. Windows XP: 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP.
book.book Page 55 Tuesday, July 22, 2008 10:56 AM Dell Factory Image Restore (Windows Vista Only) 1 Turn on the computer. When the Dell logo appears, press several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.
book.book Page 56 Tuesday, July 22, 2008 10:56 AM NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Drivers and Utilities media contains drivers that were installed during the assembly of the computer.
book.book Page 57 Tuesday, July 22, 2008 10:56 AM Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code • Use the Service Tag to identify your computer when you use support.dell.com or contact support. The Service Tag/Express Service Code is located on your computer.
book.book Page 58 Tuesday, July 22, 2008 10:56 AM Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation • Warranty information This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance.
book.book Page 59 Tuesday, July 22, 2008 10:56 AM Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.
book.book Page 60 Tuesday, July 22, 2008 10:56 AM NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
book.book Page 61 Tuesday, July 22, 2008 10:56 AM • Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.
book.book Page 62 Tuesday, July 22, 2008 10:56 AM Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 65.
book.book Page 63 Tuesday, July 22, 2008 10:56 AM Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 64).
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book.book Page 65 Tuesday, July 22, 2008 10:56 AM Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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