Dell™ Latitude™ C800 User's Guide About Your Computer What You Need to Know Features and Options Front View Setup and Operation Using Your Computer Connecting Devices Passwords and Security Traveling With Your Computer Removing and Replacing Parts Powering Your Computer AC Adapter and Battery Conserving Power Using the System Setup Program Reinstalling Software Solving Problems Finding Solutions Dell Diagnostics Understanding Error Messages Getting Help Help Overview Contacting Dell Technical Specific
Back to Contents Page AC Adapter and Battery: Dell™ Latitude™ C800 User's Guide About the AC Adapter Checking the Battery Charge Connecting the AC Adapter Battery Warnings About the Batteries Charging the Battery Replacing a Battery in the Battery Bay Detecting Battery Problems Installing a Battery in the Modular Bay Battery Disposal About the AC Adapter l l l You can connect the AC adapter with your computer either turned on or off. The AC adapter works with electrical outlets worldwide.
l The battery’s self-test capability alerts you to battery conditions such as low charge. l The battery has a life span of around 400 discharge/charge cycles, provided it is charged at normal room temperature. l When you activate standby mode, the computer can run on a fully-charged battery for approximately one week. l l l If you are going to store the computer, disconnect all devices and turn off the computer. Remove the battery when you store your computer for an extended period of time.
You can also install a second battery in the modular bay. Installing a Battery in the Modular Bay NOTICE: To avoid data loss, do not replace a battery while the computer is turned on unless the computer is connected to an electrical outlet or a second battery is installed. NOTICE: Only use lithium ion batteries in your computer. The computer does not support nickel-metal hydride (NiMH) batteries.
1 If you install a failed battery, the light flashes amber rapidly. To purchase a new battery, call Dell or go to the Dell website at http://www.dell.com. Dispose of the old battery properly. 2Allow a hot battery to cool for several minutes before checking the charge level again. Battery Warnings NOTICE: When you see a low-battery warning, save your work immediately. Then replace the battery or connect your computer to an electrical outlet.
Amber for 4 seconds after: l Defective battery Replace the battery. Call Dell or go to the Dell website at http://www.dell.com. Defective battery Replace the battery. Call Dell or go to the Dell website at http://www.dell.com connecting or disconnecting AC adapter or l pressing the power button Rapidly amber Battery Disposal When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing of it.
Back to Contents Page Connecting Devices: Dell™ Latitude™ C800 User's Guide Back View Serial Devices Left Side View AC Adapter Right Side View Infrared Sensor External Monitor Modem Parallel Devices Network Docking Devices TV and Digital Audio USB Devices Audio Devices Mouse, External Keyboard, and External Numeric Keypad IEEE 1394 Devices Back View NOTICE: When disconnecting external devices from the back of the computer, wait 5 seconds after turning off the computer before you disconnect
1 Fixed optical drive pull-tab 4 Security cable slot 2 Fixed optical drive 5 Speaker 3 S-video TV-out connector Right Side View NOTICE: To avoid overheating the computer, do not place any objects close to an air intake or fan, and do not allow any objects to cover up an intake or fan.
External Monitor You can attach an external monitor to the video connector. If you are running the Microsoft® Windows® Me operating system in dual-display mode, you can use an external monitor as an extension of your display. NOTICE: Do not place the monitor directly on top of your portable computer, even if it is closed. Doing so can crack the computer case and the display. 1. Make sure that the external monitor is turned off.
You can attach a parallel device (usually a printer) to the parallel connector. Docking Devices You can attach a Dell docking device to the docking connector. For information on docking your computer, see the documentation that came with your docking device. USB Devices You can attach USB-compatible devices such as a mouse, keyboard, printer, or scanner to a USB connector.
You can attach the AC adapter to the AC adapter connector. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. The AC adapter works with electrical outlets worldwide. However, power connectors vary among countries. Before using AC power in a foreign country, you may need to obtain a new power cable designed for use in that country.
If you ordered the optional network adapter, plug in the network line to the network connector. NOTICE: Do not confuse the modem and network connectors on your computer. Do not plug a telephone line into the network connector. For information on using the network adapter, see the online network adapter documentation supplied with your computer. To access the documentation, double-click the Dell Documents icon on the Windows desktop, click System Information, and then click Communications.
Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties: 1. Open theControl Panel window, and then double-click the Display icon. 2. In the Display Properties window, click the Settings tab. 3. Click and drag the bar in Screen area and change the setting to 800 by 600 pixels by moving the bar to the left or right. 4.
Back to Contents Page Contacting Dell: Dell™ Latitude™ C800 User's Guide Overview Europe Contact Numbers International Dialing Codes Asia and Other Regions Contact Numbers Americas Contact Numbers Overview When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls.
Germany (Langen) 00 49 6103 Hong Kong 001 852 Not required Ireland (Cherrywood) 16 353 1 Italy (Milan) 00 39 02 Japan (Kawasaki) 001 81 44 Korea (Seoul) 001 82 2 Luxembourg 00 352 — Macau — 853 Not required Malaysia (Penang) 00 60 4 Mexico (Colonia Granada) 95 52 5 Netherlands (Amsterdam) 00 31 20 New Zealand 00 64 — Norway (Lysaker) 00 47 Not required Poland (Warsaw) 011 48 22 Portugal 00 35 — Singapore (Singapore) 005 65 Not required 09/091
Chile call the U.S.A. for sales, customer, and technical assistance Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 512 728-3619 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 728-3772 Mexico Automated Order-Status System (Austin, Texas, U.S.A.) 512 728-0685 NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech.
Europe Contact Numbers Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Austria (Vienna) Switchboard 01 491 040 Home/Small Business Sales 01 795676-02 NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care.
(Paris/Montpellier) Technical Support 0825 387 270 Customer Care 0825 823 833 Fax 0825 004 701 Switchboard 0825 Switchboard (Alternative) Sales 04 004 700 99 75 40 00 0825 004 700 Technical Support 0825 004 719 Customer Care 0825 338 339 Web site: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Corporate Fax 01 55 94 71 01 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Web site: http://support.euro.dell.com E-mail: web_fr_tech@dell.
Switchboard 02 577 821 Web site: http://support.euro.dell.com E-mail: web_it_tech@dell.com Luxembourg NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance.
Spain (Madrid) Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Fax 902 118 539 Web site: http://support.euro.dell.com E-mail: web_esp_tech@dell.
E-mail: dell_direct_support@dell.com Asia and Other Regions Contact Numbers Department Name or Service Australia (Sydney) Home and Small Business 1-300-65-55-33 Government and Business toll free: 1-800-633-559 Preferred Accounts Division (PAD) toll free: 1-800-060-889 Customer Care toll free: 1-800-819-339 Corporate Sales toll free: 1-800-808-385 Transaction Sales toll free: 1-800-808-312 Fax toll free: 1-800-818-341 Brunei NOTE: Customers in Brunei call Malaysia for customer assistance.
Korea (Seoul) Technical Support toll free: 080-200-3800 Sales toll free: 080-200-3600 Customer Service (Penang, Malaysia) toll free: 604-633-4949 Customer Service (Seoul, Korea) 080-200-3800 Fax 2194-6202 Switchboard 2194-6000 Macau Technical Support NOTE: Customers in Macau call Malaysia for customer assistance.
Back to Contents Page Dell™ Diagnostics: Dell Latitude™ C800 User's Guide When to Use the Dell Diagnostics Advanced Testing Features of the Dell Diagnostics Confirming the System Configuration Information Starting the Dell Diagnostics When to Use the Dell Diagnostics Whenever a major component or device in your computer does not function properly, you may have a component failure.
l Boot First Device: Diskette Drive l Boot Second Device: CD/DVD/CD-RW Drive l Boot Third Device: Internal HDD 6. Insert the Dell ResourceCD into the CD drive. 7. Turn the computer off. 8. Turn the computer on. The computer starts and automatically begins to run the Dell Diagnostics. 9. When you have completed running diagnostics, remove the ResourceCD from the CD drive. To change the boot sequence, repeat steps 1 through 6, customizing the boot sequence to fit your needs. Then restart your computer.
Information in the Advanced Testing screen is presented as follows: l l l On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run tests menu category. Press the up- or down-arrow key to highlight a test device group. On the right side of the screen, the Devices for Highlighted Group area lists the computer's currently detected hardware and some of the relevant settings.
inclusively, and second, seeking alternately from the beginning to ending cylinders with convergence towards the middle. Versions Lists the version numbers of the subtests that are used by the Dell Diagnostics. Confirming the System Configuration Information When you boot your computer from your ResourceCD, the diagnostics checks your system configuration information and displays it in the Device Groups area on the main screen.
Back to Contents Page Reinstalling Software: Dell™ Latitude™ C800 User's Guide Installing Drivers and Utilities Installing the Asset Tag Utility Installing the Internal Modem and Network Adapter Drivers (Optional) NOTES: Dell recommends that you print these procedures before you begin. You may need administrator privileges to perform some of the procedures in this section. Dell recommends that you check with your network administrator before performing the procedures.
5. Double-click the folder for the utilities. 6. Copy the Asset Tag utility on the Drivers and Utilities CD to the c:\dell\util directory on your hard drive. To use the utility, see "Assigning an Asset Tag." Installing the Internal Modem and Network Adapter Drivers (Optional) If you ordered the internal modem, you need to reinstall the modem driver. If you ordered the combination modem/network adapter, you need to reinstall both the modem and network adapter drivers.
Installing Network Adapter Drivers for Windows NT® NOTE: Check with your network administrator about how to set up the Microsoft TCP/IP Properties window for your computer before performing the following procedure. 1. Save your work in all open application programs. 2. Insert the Drivers and Utilities CD into the CD or DVD drive. 3. Click the Start button, and then click Run. 4. In the Run window, type the following line: x:\start.htm where x is your CD drive letter. 5.
1. If you have not already done so, perform steps 2 through 14 under Installing Network Adapter Drivers to install Advanced Power Management (APM) support. 2. After the computer restarts, click the Start button, and then click Run. 3. In the Run window, type the following line: x:\start.htm where x is your CD drive letter. 4. Click to select the appropriate language. 5. Click All Software. 6. Under Name, click the link to the device you are installing. 7. Click the CD Directory link. 8.
Back to Contents Page Understanding Error Messages: Dell™ Latitude™ C800 User's Guide Your application programs, operating system, and the computer itself can identify problems and alert you to them. When this occurs, a message may appear on the computer's display or on an external monitor (if one is attached), or a flash code may be emitted. If an error message appears on the display or external monitor, make a note of the message.
computer, reinstall the drive, and reboot the computer. Run the hard drive tests in the Dell Diagnostics. Hard-disk drive controller failure 0 The hard drive does not respond to commands from the computer. Turn off the computer, remove the drive, and boot the computer from a bootable floppy disk. Then turn off the computer again, reinstall the drive, and reboot the computer. If the problem persists, try another drive. Then run the hard drive tests in the Dell Diagnostics.
Not a boot diskette There is no operating system on the floppy disk. Boot the computer with a floppy disk that contains an operating system. Optional ROM bad checksum The optional ROM apparently failed. Call Dell for technical assistance. Sector not found The operating system cannot locate a sector on the floppy or hard drive. You probably have a bad sector or corrupted FAT on the floppy or hard drive. Run the appropriate utility to check the file structure on the floppy or hard drive.
Back to Contents Page Features and Options: Dell™ Latitude™ C800 User's Guide l 15.0-inch or 14.1-inch super extended graphics array plus (SXGA+), TFT 1400 x 1050 active-matrix color display. l 15.0-inch ultra extended graphics array (UXGA), TFT 1600 x 1200 active-matrix color display. l 128-bit hardware-accelerated video support, with 16 megabytes (MB) of video memory (upgradeable to 32 MB). l ESS Maestro 3i audio controller with software wavetable support and 3D surround sound.
For information on the available options for your computer, visit the Dell website at http://www.dell.com.
Back to Contents Page Front View: Dell™ Latitude™ C800 User's Guide NOTICE: To avoid overheating the computer, do not place any objects close to an air intake or fan. For information on the computer's connectors and on using devices, see "Using Your Computer" and "Connecting Devices.
Drive access Caps Lock Battery Scroll Lock Back to Contents Page
Back to Contents Page Help Overview: Dell™ Latitude™ C800 User's Guide Technical Assistance Product Information Help Tools Returning Items for Warranty Repair or Credit Problems With Your Order Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Run the Dell Diagnostics. 2. Make a copy of the Diagnostics Checklist and fill it out. 3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.
support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers.
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Back to Contents Page What You Need to Know: Dell™ Latitude™ C800 User's Guide Finding Information When Using Your Computer Safety and EMC Symbols Ergonomic Computing Habits Safety Instructions When Removing or Installing Memory Modules EMC Instructions Protecting Against Electrostatic Discharge Finding Information In addition to this User's Guide, the following documentation is included with your computer.
l l l l l l Do not use your computer in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement. If your computer includes an integrated or optional (PC Card) modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.
l Do not dispose of your computer's battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturer's instructions or contact your local waste disposal agency for disposal instructions. Dispose of a spent or damaged battery promptly.
board. l l Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display contains grease or some other contaminant, use isopropyl alcohol instead of commercial window cleaner. If your computer gets wet or is damaged, follow the procedures described in "Finding Solutions.
When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board. 1. Turn off your computer and any attached peripherals. 2.
Back to Contents Page Conserving Power: Dell™ Latitude™ C800 User's Guide Conservation Tips Activating Hibernate Mode Power Conservation Modes Activating Suspend Mode Power Options Properties Activating Suspend-to-Disk Mode Power Management Properties Power Conservation Key Combinations Activating Standby Mode ENERGY STAR® Emblem Conservation Tips l For Microsoft® Windows® 2000 and Windows Me, enter standby or hibernate mode to slow down or turn off the computer when it is idle.
Hibernate Mode Hibernate mode copies all system data to the hard drive, and then turns off the computer. When you resume computer operation, the application programs and files that were open before you activated hibernate mode are still open. NOTICE: You cannot remove devices or undock your computer while in hibernate mode.
The Power Options Properties window contains the following tabs: l Power Scheme — Allows you to select a power mode setting. Select the Portable/Laptop setting to conserve battery life while the computer is in standby mode. If the Always On setting is selected, the battery life may be much shorter when in standby mode. l l l l Alarms — Allows you to set the Low battery alarm and Critical battery alarm to alert you when the computer battery falls below a certain percentage.
NOTE: Some PC Cards may not operate correctly after resuming from hibernate mode. If you encounter problems with a card, remove and reinsert the card. Activating Suspend Mode l l Press (or on an external keyboard if the External Hot Key option is enabled in the system setup program). To resume from suspend mode, press the power button. The computer may take several seconds to resume operation. Close the display.
Back to Contents Page Regulatory Notices: Dell™ Latitude™ C800 User's Guide Overview Polish Center for Testing and Certification Notice FCC Notices (U.S.
as distinguished by either an FCC ID number or the FCC logo ( ), your computer is considered to be a Class B digital device. Once you have determined your computer's FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules.
Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business, other entity, or individual sending the message, and the telephone number of the sending machine or such business, other entity, or
l EN 60950 — "Safety of Information Technology Equipment." NOTE: EN 55022 emissions requirements provide for two classifications: l Class A is for typical commercial areas. l Class B is for typical domestic areas. This Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Figure 2.
The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
Frequency: Current consumption: Output voltage: Output current: 50-60 Hz 1.5 A 20 VDC 3.5 A Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col.
CE Mark Notice This device complies with the requirements of the European Directive 1999/5/EC. New Zealand Telecom Warnings General “The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
“This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergence Service.” “If a charge for local calls is unacceptable, the ‘Dial’ button should NOT be used for local calls. Only the 7-digits of the local number should be dialed from your telephone. DO NOT dial the area code digit or the ‘0’ prefix.” “This equipment may not provide for the effective hand-over of a call to another device connected to the same line.
Back to Contents Page Removing and Replacing Parts: Dell™ Latitude™ C800 User's Guide Preparing to Work Inside the Computer Replacing a Primary Hard Drive Removing or Installing Memory Modules Preparing to Work Inside the Computer NOTE: If necessary, print these instructions for reference before proceeding. Before you start to work on the computer, perform the following steps. NOTICE: Failure to perform the following steps could result in damage to the computer. 1.
4. Remove the new hard drive from its packaging. Save the original packaging to use when you store or ship the hard drive. NOTICE: If the drive does not slide in easily, pull it out and try again. To avoid damage, do not force the drive into the bay. 5. Gently push the new hard drive into the drive bay until the drive door is flush with the computer case. 6. Push down on the drive door until it snaps into place. 7. Replace the screw you removed in step 3. Be careful not to over tighten the screw.
2. Close the display, and turn the computer upside down. 3. Remove the screw from the memory module cover (located next to the icon labeled "K/M"), and remove the memory module cover. 4. If you are replacing a memory module, remove the existing module. Carefully spread apart the inner metal tabs of the memory module socket, and then lift the memory module away from the socket. 5. Ground yourself and unpack the new memory module from the upgrade kit. 6.
Memory modules are keyed, or designed to fit into their sockets in only one direction. The slots on the system board are notched so that the memory module can be firmly seated only one way. 7. If you do not hear a click as each end of the memory module snaps into the metal tabs, remove the memory module and reinstall it. NOTICE: If the memory module cover does not fit or is difficult to close after installation, you may have installed the memory module improperly or into the wrong slots.
Back to Contents Page Passwords and Security: Dell™ Latitude™ C800 User's Guide About Passwords Using a Hard Drive Password Using a Primary Password Assigning an Asset Tag Using an Administrator Password Using a Security Cable Slot About Passwords A primary password prevents unauthorized access to the computer at start-up. An administrator password can be used in place of the primary password.
The hard drive password helps protect the data on your hard drive from unauthorized access. You can also assign a password for the modular hard drive (if one is being used) that can be the same as or different from the password for the primary hard drive. NOTE: Only hard drives purchased from Dell for use with the Latitude C-Family portable computers support the hard drive password option.
3. Type asset /d and press . Assigning an Owner Tag An owner tag can have up to 48 characters; any combination of letters, numbers, and spaces is valid. 1. Boot the computer from an MS-DOS floppy disk or CD. 2. Type cd c:\Dell\Util and press . 3. Type asset /o and a space followed by the new owner tag, and press . For example, type the following command line and press : asset /o ABC Company 4. When the computer prompts you to verify the owner tag, type y and press .
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Back to Contents Page Using the System Setup Program: Dell™ Latitude™ C800 User's Guide Overview Changing Printer Modes Entering and Exiting the System Setup Program Changing COM Ports The System Setup Screens Enabling the IR Sensor Changing the Boot Sequence NOTE: This section provides general information on using the system setup program.
The box on the upper-right half of each screen displays help information for the option with a currently highlighted field. l Computer data The box in the lower-right corner of each screen displays information about your computer. l Key functions The line of boxes across the bottom of each screen lists keys and their functions within the system setup program.
Back to Contents Page Finding Solutions: Dell™ Latitude™ C800 User's Guide Overview PC Card Problems Recover From a Program That Is Not Responding Modem, Fax, and Internet Connection Problems Restart a Computer That Is Not Responding No Image Appears on Display Wet Computer No Image Appears on External Monitor Dropped or Damaged Computer No Image Appears on TV No Power at All Sound and Speaker Problems No Power, Using AC Adapter DualPoint Device, Touch Pad, or Mouse No Power, Using Battery ,
the computer. 2. Ground yourself by touching one of the metal connectors on the back of the computer. 3. Remove any installed batteries. Wipe off each battery and store it in a safe place to dry. 4. If the modular bay is wet, remove the device from the bay. If the PC Card slot is wet, remove any PC Cards. Put the device and cards in a safe place to dry. 5. Remove the hard drive. 6. Remove the memory module(s). 7.
7. Turn off the computer, wait a few seconds, and then turn on the computer again. Does the light appear? Yes. Your computer is receiving power. Go to step 8. No. Your computer is not receiving power. Go to step 9. 8. Does the computer boot successfully? Yes. The problem is resolved. No. Go to step 9. 9. Remove and reinstall any batteries, and check the AC adapter connection. Does the light appear? Yes. The problem is resolved. No.
No. Call Dell for technical assistance. Only Partial Power If the light shows that your computer is receiving power, but the display remains blank, part of your computer is probably not receiving power. See also "No Power at All." 1. Turn off the computer and devices and disconnect them from the electrical outlet. Disconnect any attached devices from the computer. 2.
During POST, the computer checks the drive, comparing its characteristics with the system configuration information. The light blinks as the computer performs this check. Inconsistencies in the manufacturing of CD media may cause some higherspeed CD drives to vibrate more than others. Such vibration and associated noise do not indicate a defect in the drive or the CD. Make sure the sound is not caused by the application program that is running. The sound could be caused by a hardware malfunction.
trouble, call Dell for technical assistance. No. Go to step 11. 11. Call Dell for technical assistance. Hard Drive Problems During POST, the computer checks the hard drive, comparing its characteristics with the system configuration information. (The light blinks as the computer performs this check.) Basic Checks: l l l l l If you hear an unfamiliar scraping or grinding sound when a drive is accessed, make sure the sound is not caused by the application program that is running.
Hardware Conflicts Hardware conflicts occur if the device is detected by the operating system but is configured incorrectly. Symptoms: l l l l l l l System hangs or locks up, particularly while using a device. (Memory) parity errors on parity-enabled systems. Noise or other problems from sound cards. Junk being printed on your printer. The mouse pointer hanging and refusing to move, or moving in a stuttering fashion.
l double-click Control Panel.) Double-click the PC Card (PCMCIA) icon. Ensure that the card is listed in the PC Card (PCMCIA) Properties window. If you still have problems with a Dell-provided PC Card, call Dell for technical assistance. If you have problems with a non-Dell-provided PC Card, call the card manufacturer. Modem, Fax, and Internet Connection Problems If you can connect to your Internet service provider (ISP) and send or receive a fax, your modem is functioning properly.
7. Adjust the brightness. Is the full display readable? Yes. Go to step 8. No. Go to step 9. 8. Has an error message appeared? Yes. See "Understanding Error Messages," to find the message, along with its explanation. If you can't find the message, call Dell for technical assistance. No. If you still have a display problem but the display is not completely blank, run the Video device group in the Dell Diagnostics. Then call Dell for technical assistance. 9.
l l Eliminate possible interference. Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference from those devices. If you connected a TV to the S-video TV-out connector on your computer and there is no picture on your TV screen, verify the following connections and settings: ¡ The proper cable is connected to the S-video TV-out connector on your computer. See "TV and Digital Audio." ¡ Check for damaged or frayed cables and for bent pins on connectors.
2. Do the tests complete successfully? Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. No. Call Dell for technical assistance. , , and Lights Don't Light Up External Keyboard Doesn't Work 1. Press the , , and keys. 2. If their lights do not light, run the PC-AT Compatible Keyboards tests in the Dell Diagnostics. Basic Checks: l When you attach an external keyboard, the integrated keyboard remains fully functional.
If a system error message indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all, the source of the problem may be any of the following: l l l l l l l l A faulty connection between the I/O port and the device Incorrect settings for system setup options Incorrect settings in the operating system's configuration files A faulty cable between the I/O port and the device A faulty device Faulty I/O port logic on the system board Conflicting COM port settings
No. Call Dell for technical assistance. Parallel Port Printer Doesn't Work Basic Checks: l l Verify the printer cable connections. Ensure that the printer cable is properly connected to the computer. Test the electrical outlet. Verify that the printer is connected to a working electrical outlet. Ensure that the printer is turned on. Fill out the Diagnostics Checklist as you perform the following steps: 1. 2. 3. 4. Turn off the printer and computer. Swap the printer's cable with a known working cable.
Back to Contents Page Technical Specifications: Dell™ Latitude™ C800 User's Guide Processor AC Adapter PC Cards Physical Memory Environmental (Computer) Connectors Touch Pad Audio Track Stick Video Modem Display Supported CD/DVD Formats Keyboard Fixed Optical Drives Battery Processor Microprocessor Intel® Mobile Pentium® III microprocessor System chip set Intel 815e L2 cache 256 KB External bus 100 MHz Front Side Bus Microprocessor data bus width 64 bits DRAM bus width 64 bits
3.3-V SDRAM SODIMMS Standard RAM 64-MB memory module Maximum RAM 512 MB Memory clock speed 100 MHz Memory access time CL2 (Note: CL2 indicates a CAS latency of 2 clocks) Connectors Serial (DTE) 16,550-compatible, 16-byte buffer connector Parallel unidirectional (standard AT), bidirectional, or ECP connector Video VGA connector PS/2 mini-DIN connector Infrared port compatible with both IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.
Resolution Color Depth Refresh Available Refresh 640 x 480 (VGA) 256 (8-bit) 60, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 640 x 480 (VGA) 65 K (16-bit) 60, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 640 x 480 (VGA) 4.2 B (32-bit) 60, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 800 x 600 (SVGA) 256 (8-bit) 60, 70, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 800 x 600 (SVGA) 65 K (16-bit) 60, 70, 75, 85 Hz 60 Hz NTSC, 50 Hz PAL 800 x 600 (SVGA) 4.
Display Type SXGA+ active-matrix color (TFT) UXGA active-matrix color (TFT) Dimensions (active area): 15.0 inches Height 228.1 mm (9.0 inches) Width 304.1 mm (12.0 inches) Diagonal 380.1 mm (15.0 inches) Dimensions (active area): 14.1 inches Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolution/colors 1400 x 1050/32-bit color (SXGA+) 1600 x 1200/32-bit color (UXGA) Response time (typical) 40.
Width 139.0 mm (5.47 inches) Weight 8 cell: 0.39 kg (0.87 lb) Voltage 14.8 VDC Capacity 8 cell: 59.0 WH 1 Charge time (approximate) : Computer on 2.
Width 326.1 mm (12.84 inches) Depth 276.0 mm (10.87 inches) Weight 2 2.98 kg (6.58 lb) with travel module installed in modular bay 3.18 kg (7.02 lb) with standard floppy drive installed in modular bay 2 Your computer's actual weight depends on its configuration.
Supply current ESD 25 mA (maximum operating for track stick and touch pad combined) in accordance with IEC-801-2 Track Stick Interface PS/2-compatible X/Y position resolution 250 counts/sec.@100gf Size: protrudes 0.5 mm (.02 inch) higher than surrounding keycaps Power: Supply voltage 5 V ± .5 VDC Supply current 25 mA (maximum operating for track stick and touch pad combined) ESD in accordance with IEC-801-2 Modem Data/fax modem optional 3Com® 56K, V.90 Mini PCI Modem 556B.
Back to Contents Page Traveling With Your Computer: Dell™ Latitude™ C800 User's Guide Identifying Your Computer Traveling by Air Packing the Computer If Your Computer Is Lost or Stolen Travel Tips Identifying Your Computer l l l l Attach a nametag or business card to the computer, or, use a permanent marker or stencil to write a unique identifying mark (such as your driver's license number) on the computer.
for your modem connection. Traveling by Air l Be sure to have a charged battery available in case you are asked to turn on the computer. NOTICE: Do not put the computer through a metal detector. l l Have airport security personnel check the computer by hand. If the computer passes through a metal detector, you might lose data. If you must pass the computer through a metal detector, first remove the hard drive.
Back to Contents Page Using Your Computer: Dell™ Latitude™ C800 User's Guide Modular Bay Dell AccessDirect Key Floppy Drive Speaker Controls CD, CD-RW, or DVD Drive Cursor Controls Display PC Cards Keyboard and Keypad Controls CAUTION: Do not operate your computer for an extended period of time with the base resting directly on your body. With extended operation, heat can potentially build up in the base. Allowing sustained contact with the skin could cause discomfort or, eventually, a burn.
4. Insert the new device and push it until you hear a click. Swapping Devices While the Computer Is On NOTICE: If the computer is docked, undock it before installing or removing a drive. For instructions, see the docking device documentation. In Microsoft® Windows® Me 1. Right-click the icon on the Microsoft Windows taskbar. 2. Click Remove/Swap. 3. Close the display and turn the computer over. 4. Remove the device. 5. Insert the new device and push it until you hear a click. 6. Click OK.
6. Insert the new device and push it until you hear a click. 7. Press the power button to resume from standby. 8. If necessary, enter your password to unlock your computer. 9. When Windows resumes and recognizes the new device, click Close. Floppy Drive To use the floppy drive: 1. Insert a 3.5-inch floppy disk into the drive with the label side up and metal end first. 2. Push the floppy disk into the drive until the eject button extends outside the drive casing.
NOTICE: Do not move the computer when using the drive. NOTICE: Always use compressed air to clean the lens in the drive. Never touch the lens. Playing a Disc 1. Press the eject button. 2. Pull the tray out. 3. Place the disc in the center of the tray, label side up. NOTICE: If the disc is not seated correctly, the drive or media can be damaged. 4. Snap the disc onto the spindle. 5. Push the tray back into the drive. The autoplay feature can interfere with the computer’s power management functions.
1. Click the Start button, point to Settings, and then click Control Panel. (If you are running Windows 2000, double-click Control Panel.) 2. In the Control Panel window, double-click the Display icon. 3. In the Display Properties window, click the Settings tab, and then set the resolution by dragging the slider in the Screen Area box. In the Colors box, choose the number of colors from the menu provided. For more information, see your operating system documentation.
Function When Keypad Is Off Turn on the keypad Temporarily enable a cursor-control key in the keypad Temporarily enable a number or symbol key on the keypad Function When Keypad Is On Turn off the keypad Temporarily enable the lowercase characters/functions of the keyboard Temporarily enables the uppercase characters/functions of the keyboard Temporarily enable a cursor-control key in the keypad Power Conservation Key Combination to activate power conservatio
NOTE: On an external keyboard, press with the appropriate keys if the External Hot Key option is enabled in the system setup program. Function Key Combination Turn the volume up Turn the volume down Turn the speakers on or off Cursor Controls Your computer is equipped with the Dell DualPoint integrated pointing device, which includes two cursor pointing devices that perform traditional mouse functions: the touch pad and the track stick.
The two track stick buttons, located between the touch pad and the space bar on the keyboard, correspond to the left and right buttons on a mouse. l l l l To move the cursor, apply pressure to the track stick with your index finger. Press up or down to move the cursor to the top or bottom of the display screen. Press left or right to move the cursor to the left or right of the display screen. To select an object, tap once on the track stick or use your thumb to press the left track stick button.
See "Technical Specifications" for information on supported PC Cards. NOTES: A PC Card is not a boot device. The "type" of a card refers to its thickness, not its functionality. Your computer recognizes most I/O cards and automatically loads the device driver associated with the card. NOTICE: Extended cards are longer versions of standard PC Cards. They fit into and operate correctly with your computer.
The PC Card configuration utility performs the following functions: l Notifies you whenever a PC Card is inserted and tells you how the card is configured l Automatically loads the proper device driver if the driver is available on the hard drive l Prompts you to install drivers if they are not available on the hard drive Back to Contents Page
Back to Contents Page Limited Warranty and Return Policy: Dell™ Latitude™ C800 User's Guide Three-Year Limited Warranty (U.S. Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Three-Year LimitedWarranty (Canada Only) "Total Satisfaction" Return Policy (U.S. and Canada Only) Three-Year Limited Warranty (U.S.
AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell's three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell's three-year limited warranty only.
"Total Satisfaction" Return Policy (U.S. and Canada Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 21 days of the date of invoice for a refund or credit of the product purchase price.
