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Contents: Dell Latitude CP Reference and Troubleshooting Guide Dell™ Latitiude™ CP Reference and Troubleshooting Guide Introduction Using the System Setup Program Troubleshooting Your Computer Running the Dell Diagnostics Getting Help Technical Specifications Diagnostic Video Tests Regulatory Notices Warranties and Return Policy Information in this document is subject to change without notice. © 1994-1999 Dell Computer Corporation. All rights reserved.
Introduction: Dell Latitude CP Introduction: Dell™ Latitude™ CP Overview Hardware Features Available Options Accessing Online Documentation Getting Help Overview The Dell Latitude CP portable computer is an expandable multimedia system designed around an Intel® Pentium® microprocessor with MMX™ and Peripheral Component Interconnect (PCI) technologies. This chapter describes the major hardware and software features of your computer. Figure 1-1. Front View of the Computer Figure 1-2.
Introduction: Dell Latitude CP Hardware Features Your Dell computer has the following features: ● ● A Pentium microprocessor running at 133, 166, or 233 megahertz (MHz) and a 12.1inch super video graphics array (SVGA) active-matrix color display or a 13.3-inch extended graphics array (XGA) (1024 x 768) active-matrix color display. Full multimedia capability through the following standard features: - A CD-ROM drive that can be used in the modular bay.
Introduction: Dell Latitude CP ● A modular bay that supports a CD-ROM drive, diskette drive, or second battery. To make the computer as light as possible when you travel, use the special travel module in the modular bay. NOTE: Your computer was shipped with a diskette drive in the modular bay. For information on removing the diskette drive and installing a CD-ROM drive, battery, or travel bay in the modular bay, see the topic titled "Modular Bay" in the online System User's Guide.
Introduction: Dell Latitude CP WARNING: Do not puncture or incinerate the battery. When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing of the computer's lithium ion battery. The lithium ion technology used in the battery is significantly less hazardous to the environment than the lithium metal technology used in some other batteries (such as watch batteries).
Introduction: Dell Latitude CP package on diskettes. These diskettes can be used to reinstall or reconfigure the software. Available Options As your computing requirements change, you can extend your computer's capabilities with the C/Port Advanced Port Replicator or C/Dock Expansion Station. You can also install a hard-disk drive of larger capacity, increase system memory, and add functionality with PC Cards.
Introduction: Dell Latitude CP ● ● Maintaining the system Contacting Dell The guide also contains a glossary of commonly used computer terms and abbreviations. To access this guide, select the System User's Guide icon in the Dell Accessories folder. To print any screen from the online System User's Guide, display the screen you want and select Print Topic from the File menu. To print pop-up windows, open the window, click the right touch-pad button, and select Print Topic from the pop-up menu.
Using the System Setup Program: Dell Latitude CP Using the System Setup Program: Dell™ Latitude™ CP Overview Entering the System Setup Program Using the System Setup Program System Setup Options Overview Each time you turn on your computer, it compares the installed hardware with the system configuration information stored in NVRAM. If the system detects a discrepancy, it generates an error message for each incorrect configuration setting.
Using the System Setup Program: Dell Latitude CP If the computer is using the Microsoft Windows 95 operating sytem, you can also use the Dell Control Center to view and change the system configuration. Access the Dell Control Center from the Dell Accessories folder. See the topic titled "Del Control Center" in the online System User's Guide for more information. The Dell Control Center also contains detailed help that gives you all the information you need to set options.
Using the System Setup Program: Dell Latitude CP ● Title The box at the top of all screens lists the page number, the system name, and the version number of the basic input/output system (BIOS). ● Options The box on the left half of screens 1, 2, and 4 lists options that define the installed hardware in your computer and the power conservation and security features for your computer. Fields next to the options contain settings or values. You can change those values that appear bright on the screen.
Using the System Setup Program: Dell Latitude CP Cycles through available settings for an option. Cycles through the System Setup pages. Exits the System Setup program without rebooting the computer and returns the system to its previous state. If you changed options that do not take effect immediately, the changes are recorded but do not take effect until you reboot the computer. Resets all values to their defaults. Figure 2-1.
Using the System Setup Program: Dell Latitude CP file:///I|/SERVICE%20MANUALS/DELL%20MANUAL...ES%20REF%20AND%20TROUBLESHOOTING/Setup.
Using the System Setup Program: Dell Latitude CP Figure 2-2. Pages 3 and 4 of the System Setup Program System Setup Options file:///I|/SERVICE%20MANUALS/DELL%20MANUAL...ES%20REF%20AND%20TROUBLESHOOTING/Setup.
Using the System Setup Program: Dell Latitude CP The following subsections explain in detail the options found in the System Setup program. The subsections are alphabetized to make it easy for you to find the appropriate option. AC AC is one of the categories of POWER MANAGEMENT. You can set different time-outs for the following options when you operate your computer from alternating current (AC) power: Display Time-Out, Disk Time-Out, Suspend Time-Out, S2D Time-Out, Smart CPU Mode, and Brightness.
Using the System Setup Program: Dell Latitude CP A change to the Alarm Resume option takes effect immediately (rebooting is not required). Asset Tag The Asset Tag option displays the asset tag code if you or your organization assigned one to your computer. See the topic titled "Asset Tag Utility" in the online System User's Guide for information on assigning an asset tag code. Audio Mode Audio Mode helps you manage the resources of the computer and the external devices you use with it.
Using the System Setup Program: Dell Latitude CP following options when you operate your computer from battery power: Display Time-Out, Disk Time-Out, Suspend Time-Out, S2D Time-Out, Smart CPU Mode, and Brightness. A change to the Battery option takes effect immediately (rebooting is not required). Battery Status Battery Status (Page 3 of the System Setup screens) is a graphical representation of the approximate amount of charge left in the main and secondary batteries.
Using the System Setup Program: Dell Latitude CP If the computer detects no diskette in the diskette drive, it tries to boot from the hard-disk drive. If the computer encounters a diskette without the required boot files or detects a problem with the diskette drive, it displays an error message. ● Hard Disk Only - Causes your computer to boot only from the hard-disk drive. If it fails to boot from the hard-disk drive for any reason, your computer does not attempt to boot from the diskette drive.
Using the System Setup Program: Dell Latitude CP Date Date resets the date on the computer's internal calendar. Your computer automatically displays the day of the week corresponding to the settings in the three fields that follow (month, day-of-the-month, and year). A change to the Date option becomes effective immediately (rebooting is not required). However, you must reboot to make the change apparent to the operating system.
Using the System Setup Program: Dell Latitude CP If you are not in the System Setup program, you can turn off the hard-disk drive immediately by pressing . The drive resumes normal operation automatically when it is accessed by the microprocessor. Diskette Drive A Diskette Drive A identifies the location of the 3.5-inch diskette drive: Modular Bay, Parallel Port, or Not Installed. There are no user-selectable settings for the Diskette Drive A option.
Using the System Setup Program: Dell Latitude CP Settings for this option in both the AC and Battery categories are: ● ● ● ● ● Disabled 1 Minute 2 Minutes 3 Minutes 4 Minutes ● ● ● ● ● 5 Minutes 10 Minutes 15 Minutes 30 Minutes 1 Hour The default setting is 4 Minutes. To increase battery operating time, set Display Time-Out to a lower number of minutes. NOTE: Set the Display Time-Out option to Disabled if using it causes compatibility problems with your software.
Using the System Setup Program: Dell Latitude CP Infrared Data Port allows you to avoid resource conflicts by remapping the address of the infrared ports or disabling the port. The COM1, COM2, COM3, and COM4 settings allow you to take advantage of the computer's Fast IR support.
Using the System Setup Program: Dell Latitude CP speed to reduce or stop the vibration caused by the unbalanced CD. NOTE: When this option is set to Variable, the CD-ROM drive takes several seconds to determine the proper speed. You cannot access the disc during that time. Internal Hard Drive Internal Hard Drive displays the capacity of your computer's hard-disk drive. This option does not have any user-selectable settings.
Using the System Setup Program: Dell Latitude CP determine the correct mode to use, see the documentation that came with the device. NOTE: The ECP settings also work for most software written for the AT (unidirectional) and PS/2 (bidirectional or normal) modes. Devices that use ECP mode may come with special drivers that need to be installed in order to use these modes.
Using the System Setup Program: Dell Latitude CP If you want to use any of the time-out options while using battery power, the Battery option must be set to Enabled. If you want to use the time-out options while using AC power, the AC option must be set to Enabled. A change to the Power Management option takes effect immediately (rebooting is not required). Primary Password Primary Password displays the current status of the primary password and allows you to assign or change this password.
Using the System Setup Program: Dell Latitude CP In order for the Ring/Event Resume option to work properly, this feature must be enabled in the device driver for your modem PC Card. All drivers supplied by Dell with your computer are configured to allow the computer to resume normal operation when a modem receives an incoming call. If you use a PC Card that you did not receive from Dell, check the documentation to make sure this feature is Enabled.
Using the System Setup Program: Dell Latitude CP For a change in the Serial Port option to take effect, you must reboot your computer. Service Tag Service Tag displays the computer's five-character service code, which was programmed into NVRAM by Dell during the manufacturing process. Be prepared to supply this identification during technical assistance or service calls. The service tag is also accessed by certain Dell support software, including diagnostics.
Using the System Setup Program: Dell Latitude CP Interactive application programs should function well when Smart CPU Mode is enabled. (Examples of interactive programs include spreadsheet, text editor, graphics design, entertainment, educational, and utility programs.) However, you may experience performance degradation when recalculating a large spreadsheet or during an extensive screen redraw in a graphical program. Benchmark utilities may not perform as intended when doing microprocessor speed tests.
Using the System Setup Program: Dell Latitude CP (MB) memory module, plus any memory modules installed in your computer. There are no user-selectable settings for this option. The amount of memory displayed changes if you install or remove a memory module. Time Time resets the time on the computer's internal clock. Time is kept in a 24-hour format (hours: minutes: seconds). NOTE: If a network server controls the time reflected by the Time option, changing this option has no effect.
Troubleshooting Your Computer: Dell Latitude CP Troubleshooting Your Computer: Dell™ Latitiude™ CP Overview Backing Up Your Files Messages and Codes Finding Software Solutions Basic Checks Look and Listen Troubleshooting Procedures Overview If your Dell computer is not working as expected, this chapter provides initial checks for solving basic computer problems as well as detailed troubleshooting procedures.
Troubleshooting Your Computer: Dell Latitude CP Troubleshooting a Wet Computer or Troubleshooting a Damaged Computer. No. Continue to step 2. ● Perform the steps in the next subsection, Checking Connections. Is the problem resolved? Yes. A connection to your computer was loose. You have fixed the problem. No. Continue to step 3. ● Perform the steps in Look and Listen.
Troubleshooting Your Computer: Dell Latitude CP ● Run the Dell Diagnostics. (See Running the Dell Diagnostics.) Checking Connections Loose or improperly connected cables are likely sources of problems for your computer, external monitor, or other peripherals (such as a printer, external keyboard, or mouse). A quick check of all cable connections can easily solve these problems. If a connector has two small screws, make sure the screws are tight. In addition, check for damaged or frayed cables.
Troubleshooting Your Computer: Dell Latitude CP Look and Listen Looking at and listening to your computer is important in determining the source of a problem. Look and listen for the indications described in Table 3-1. If looking and listening to the computer does not resolve the problem, see the next subsection, "System Setup Options." Table 3-1. Boot Routine Indications Look for: Action An error message See Messages and Codes.
Troubleshooting Your Computer: Dell Latitude CP An unfamiliar constant scraping or grinding sound when you access a drive Make sure the sound is not caused by the application program you are running. The sound could also be caused by a hardware malfunction. See Getting Help, for instructions on obtaining technical assistance from Dell.
Troubleshooting Your Computer: Dell Latitude CP NOTE: If the message is not listed In Table 3-2, check the documentation for the application program that was running at the time the message appeared and/or the operating system documentation for an explanation of the message and a recommended action. Table 3-2. System Error Messages Message Cause Action Auxiliary device failure The integrated touch pad or external PS/2 mouse may be faulty.
Troubleshooting Your Computer: Dell Latitude CP Disk C: failed initialization The hard-disk drive failed initialization. See Troubleshooting the HardDisk Drive. Diskette drive 0 seek failure A cable may be loose, or the system configuration information may not match the hardware configuration. See Troubleshooting the Diskette Drive. Diskette read failure A cable may be loose, or the diskette may be faulty. If the diskette-drive access indicator lights up, try a different diskette.
Troubleshooting Your Computer: Dell Latitude CP General failure The operating system is unable to carry out the command. This message is usually followed by specific information - for example, PRINTER OUT OF PAPER. Respond by taking the appropriate action. Hard-disk drive configuration error The computer cannot identify the drive type. Turn off the computer, remove the drive, and boot the computer from a bootable diskette. Then turn off the computer, reinstall the drive, and reboot the computer.
Troubleshooting Your Computer: Dell Latitude CP Hard-disk drive failure The hard-disk drive does not respond to commands from the computer. Turn off the computer, remove the drive, and boot the computer from a bootable diskette. Then turn off the computer again, reinstall the drive, and reboot the computer. If the problem persists, try another drive. Then run the Hard-Disk Drive test group in the Dell Diagnostics. (For instructions, see Running the Dell Diagnostics.
Troubleshooting Your Computer: Dell Latitude CP Keyboard stuck key failure If an external keyboard or keypad is being used, a cable or connector may be loose or the keyboard may be faulty. If the built-in keyboard is being used, the keyboard may be faulty. A key on the built-in keyboard or external keyboard may have been pressed while the computer was booting. Run the Stuck Key Test in the Dell Diagnostics. (For instructions, see Running the Dell Diagnostics.
Troubleshooting Your Computer: Dell Latitude CP No boot sector on hard-disk drive The operating system may be corrupted. Reinstall your operating system. See the documentation that came with your operating system. No timer tick interrupt A chip on the system board may be malfunctioning. Run the System Set test group in the Dell Diagnostics. (For instructions, see Running the Dell Diagnostics.
Troubleshooting Your Computer: Dell Latitude CP Shutdown failure A chip on the system board may be malfunctioning. Run the System Set test group in the Dell Diagnostics. (For instructions, see Running the Dell Diagnostics.) Time-of-day clock lost power Data stored in NVRAM has become corrupted. Connect your computer to AC power to charge the battery. If the problem persists, try to restore the data. To restore the data, press to enter the System Setup program.
Troubleshooting Your Computer: Dell Latitude CP Warning: Battery is critically low. The battery is running out of charge. Replace the battery, or connect the computer to AC power. Otherwise, activate suspend-todisk mode or turn off the computer. (For more information, see the topic titled "Final LowBattery Warning" in the online System User's Guide.) NOTE: For the full name of an Abbreviation or acronym used in this table, see the Glossary in the online System User's Guide.
Troubleshooting Your Computer: Dell Latitude CP Table 3-3 lists the flash codes and possible corrective actions. Table 3-3. Flash Codes Message Cause Action 1-1-3 NVRAM write/read failure. Run the System Set test group in the Dell Diagnostics. (See Running the Dell Diagnostics, for instructions.) If the program does not load, call Dell for technical assistance. (For instructions, see Getting Help.) 1-1-4 ROM BIOS checksum failure. Run the System Set test group in the Dell Diagnostics.
Troubleshooting Your Computer: Dell Latitude CP 1-3-1 hrough 2-4-4 An installed memory module is not being properly identified or used. Make sure a memory module is installed in one of the memory module sockets on the system board. The computer will not function unless there is at least one installed memory module. If there is a memory module installed, see Troubleshooting Memory. 3-1-1 Slave DMA register failure. Run the System Set test group in the Dell Diagnostics.
Troubleshooting Your Computer: Dell Latitude CP 4-2-1 No timer tick Call Dell for technical assistance. (For instructions, see Getting Help.) 4-2-2 Shutdown failure Call Dell for technical assistance. (For instructions, see Getting Help.) 4-2-3 Gate A20 failure Call Dell for technical assistance. (For instructions, see Getting Help.) 4-2-4 Unexpected interrupt in protected mode Call Dell for technical assistance. (For instructions, see Getting Help.
Troubleshooting Your Computer: Dell Latitude CP ● ● ● ● Input errors Device drivers that may conflict with certain application programs Memory conflicts resulting from the use of terminate-and-stay-resident (TSR) programs, such as device drivers Interrupt conflicts between devices You can confirm that a computer problem is caused by software by running the system Set test group as described in Running the Dell Diagnostics.
Troubleshooting Your Computer: Dell Latitude CP finds in its initialization or startup files. These files contain commands that automatically configure the operating environment by setting system parameters, starting memory-resident programs, and loading device driver software. If you experience program conflicts or memory error messages, check the commands for memory-resident programs in the initialization or startup files of your operating system.
Troubleshooting Your Computer: Dell Latitude CP problem you were experiencing does not recur, one of the TSR programs probably created the conflict. Add the TSR commands back into the start-up files one at a time until you identify which TSR program is creating the conflict. Program Conflicts Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other programs cannot run.
Troubleshooting Your Computer: Dell Latitude CP IRQ2 Reserved; generated internally by the interrupt controller to enable IRQ8 through IRQ15 IRQ3 Available for use by a PC Card unless the built-in serial port or infrared port is configured for COM2 or COM4 IRQ4 Available for use by a PC Card unless the built-in serial port or infrared port is configured for COM1 (the default) or COM3 IRQ5 Generated by the audio controller IRQ6 Generated by the diskette drive controller to indicate that the diskett
Troubleshooting Your Computer: Dell Latitude CP NOTE: To view memory allocations in Windows 95, select the Start button, and point to Settings and then to Control Panel. Double-click the System icon. Select the Device Manager tab, and then Double-click Computer. Table 3-5.
Troubleshooting Your Computer: Dell Latitude CP FF200000-FF2FFFFF Video RAM FFFE0000-FFFFFFFF BIOS ROM NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. I/O Memory Map Table 3-7 provides a map of memory addresses reserved by the system for peripheral I/O devices.
Troubleshooting Your Computer: Dell Latitude CP 01F0-01F7 Hard-disk drive controller 0210-0217 Audio controller 0220-022F Audio controller 0270-0277 Fast IR 0376-0376 IDE controller 0378-037F LPT1 0388-038B Audio controller 038B-03BB VGA 03C0-03DF VGA 03E0-03E1 PC Card controller 03E8-03EF Fast IR 03F0-03F7 Diskette controller 03F8-03FF COM1 0530-0537 Audio controller 0078-077B ECP registers ECE0-ECFF USB controller FFA0-FFAF PCI-IDE bus registers NOTE: For the full name o
Troubleshooting Your Computer: Dell Latitude CP NOTE: When you see the question "Is the problem resolved?" in a troubleshooting procedure, perform the operation that caused the problem to see if the problem still occurs. Many of the following procedures refer to the power, drive access, and battery indicators (see Figure 3-5). Figure 3-5.
Troubleshooting Your Computer: Dell Latitude CP 4. Ground yourself by touching the unpainted metal surface of the I/O panel. 5. Remove the options cover from the bottom of the computer. Remove any memory modules from their sockets on the system board. To remove a memory module, carefully spread apart the inner metal tabs of the memory module socket just far enough for the memory module to disengage from the socket (the module should pop up slightly). Then lift the memory module way from the socket. 6.
Troubleshooting Your Computer: Dell Latitude CP Troubleshooting a Damaged Computer If your computer is dropped or damaged, use the following procedure. 1. Turn off your computer, and disconnect it from the AC adapter. Then disconnect the AC adapter from AC power. Turn off any attached peripherals, and disconnect them from their power sources and then from the computer. 2. Save all your work, exit any open application programs, and remove any installed batteries. 3.
Troubleshooting Your Computer: Dell Latitude CP To determine if there is any power to the computer, make a copy of the Diagnostics Checklist found in Getting Help, and fill it out as you complete the following procedure. 1. Turn on the computer. Does the green power indicator light up? Yes. Continue to step 2. No. Go to step 3. 2. Save all your work, exit any open application programs, Turn off the computer, disconnect the AC adapter, and remove any installed batteries.
Troubleshooting Your Computer: Dell Latitude CP See Getting Help, for instructions. Total Power Failure When Using the AC Adapter If no signs of power are present in the computer when using the AC adapter, make a copy of the Diagnostics Checklist found in Getting Help and fill it out as you complete the following procedure. 1. Turn off the computer and peripherals. Disconnect the peripherals from AC power. If you are using a surge protector, remove it. Remove any installed batteries. 2.
Troubleshooting Your Computer: Dell Latitude CP Yes. The problem is resolved. No. Continue to step 8. 8. Call Dell for technical assistance. See Getting Help, for instructions. Total Power Failure When Using a Battery If an AC adapter is not connected to your computer, the computer's power source is a battery. If the battery indicator flashes amber or is a steady amber, the battery needs to be charged. If the battery is flashing green and amber, the battery may be defective.
Troubleshooting Your Computer: Dell Latitude CP 6. As the battery charges, does the green battery indicator light up? Yes. Go to step 9. No. Go to step 7. 7. Is the battery indicator flashing green and amber? Yes. Your computer may be in a hot environment. charging the battery in this condition may affect the life span of the battery. Continue to step 8. No. The problem is resolved. 8. Disconnect the computer from AC power. Is the the battery indicator still flashing amber? Yes.
Troubleshooting Your Computer: Dell Latitude CP the following procedure. 1. Turn off the computer and peripherals, and disconnect them from AC power. Disconnect any attached peripherals from the computer. 2. Make sure that the AC adapter is connected to the computer and to AC power, or confirm that a fully charged battery is properly seated in its compartment. 3. Turn on the computer. Is the display on? Allow one minute for the computer to initialize its components before checking for signs of power. Yes.
Troubleshooting Your Computer: Dell Latitude CP During the power-on self-test (POST), the computer checks the diskette drive, comparing its characteristics with the system configuration information. (The diskette-drive access indicator blinks as the computer performs this check.) If a failure occurs with the drive, make a copy of the Diagnostics Checklist found in Getting Help and fill it out as you complete the following procedure. 1. Reboot the computer.
Troubleshooting Your Computer: Dell Latitude CP See Getting Help, for instructions. Troubleshooting the CD-ROM Drive During POST, the computer checks the CD-ROM drive, comparing its characteristics with the system configuration information. (The drive access indicator blinks as the computer performs this check.) NOTE: Check the config.sys and autoexec.bat files before using the following procedure. If necessary, add the following statement to the config.sys file: device=c:\tsy\tsycdrom.sys.
Troubleshooting Your Computer: Dell Latitude CP Yes. Go to step 5. No. Load the driver and return to step 1 to begin this procedure again. (To load the driver, use the program diskette sets you made when you first received your Dell computer.) 5. Attach the diskette drive to the parallel port. Insert a bootable diskette, and reboot the computer. 6. Check drive D in the Windows 95 Explorer. Are the root directory contents for drive D displayed? Yes. The problem is resolved. No. Go to step 7. 7.
Troubleshooting Your Computer: Dell Latitude CP NOTE: If you have another hard-disk drive that you know is in good condition, install it in your computer before you begin this procedure and perform the operation that caused you to suspect a hard-disk drive failure. If there is no evidence of a drive failure with the second drive installed, the first drive is probably defective. If the second drive fails, reinstall the first drive and start the following procedure. 1. Reboot the computer.
Troubleshooting Your Computer: Dell Latitude CP 6. Insert your diagnostics diskette into drive A, and reboot the computer. Then Run the Hard-Disk Drive test group. Does your drive pass all the tests? Yes. Continue to step 7. No. Go to step 8. 7. Replace your diagnostics diskette with the operating system diskette, and reboot the computer. Does the operating system load now? Yes. The hard-disk drive may contain a corrupted operating system or it may have bad sectors.
Troubleshooting Your Computer: Dell Latitude CP The switch settings are usually on the bottom of the keyboard, sometimes behind a panel tab. 3. Reboot the computer. During the boot routine, do the Num Lock, Caps Lock, and scroll Lock indicators on the external keyboard flash momentarily? Yes. Continue to step 4. No. You may have a defective keyboard port fuse. Go to step 7. 4. Does the computer recognize the external keyboard or keypad? Use the external keyboard or keypad to type some characters.
Troubleshooting Your Computer: Dell Latitude CP If the memory count displayed in the lower-right corner of the System Setup program is less than the amount installed, make a copy of the Diagnostics Checklist found in Getting Help and fill it out as you complete the following procedure. NOTE: Before beginning this procedure, make sure a memory module is installed in one of the memory module sockets on the system board. The computer will not function unless there is at least one installed memory module. 1.
Troubleshooting Your Computer: Dell Latitude CP No. Continue to step 4. 4. Run the Dell Diagnostics. For instructions, see Running the Dell Diagnostics. If you get any error messages when running the tests, call Dell for technical assistance. (See Getting Help, for instructions.
Troubleshooting Your Computer: Dell Latitude CP No. Continue to step 4. 4. Turn off the computer and any attached peripherals. Disconnect all peripherals from the computer. 5. Make sure the AC adapter is firmly connected to the computer and to an AC power source, or verify that a fully charged battery is properly seated in its compartment. 6. Turn on the computer. Is the display on? Allow one minute for the computer to initialize its components. Yes. Continue to step 7. No. Go to step 9. 7.
Troubleshooting Your Computer: Dell Latitude CP Getting Help.) No. The computer's video controller on the system board may be defective. Run the Video test group of the Dell Diagnostics. (See Running the Dell Diagnostics, for instructions.) If you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. See Getting Help.
Troubleshooting Your Computer: Dell Latitude CP For instructions, see the topic titled "Connecting an External Monitor" in the online System User's Guide. If you do not have another external monitor, call Dell for technical assistance. See Getting Help, for instructions. 6. Reboot the computer, and adjust the monitor's brightness and contrast. Is the monitor readable? Allow one minute for the computer to initialize its components. Yes. The original monitor is defective. Call Dell for technical assistance.
Troubleshooting Your Computer: Dell Latitude CP communication port options set correctly for the peripheral devices connected to the computer? Yes. Go to step 3. No. Continue to step 2. 2. Change the Serial Port and Parallel Mode options to the appropriate settings; then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Continue to step 3. 3. Check the contents of the initialization and start-up files. (See Installing and Configuring Software.
Troubleshooting Your Computer: Dell Latitude CP The Serial/Infrared Ports test group and the Parallel Ports test group check the basic functions of the system board's I/O port logic. Also, if a parallel printer is connected to the parallel port, the Parallel Ports test group tests the communication link between the system board's I/O port logic and the printer. Do the tests complete successfully? Yes. The problem may be with the external device.
Troubleshooting Your Computer: Dell Latitude CP Yes. The problem is resolved. No. Go to step 3. 3. Insert the Dell Diagnostics Diskette into drive A, reboot the computer, and run the Serial/ Infrared Ports test group in the Dell Diagnostics. (See Running the Dell Diagnostics.) Do the tests complete successfully? The Serial/Infrared Ports test group checks the basic functions of the computer's infrared logic. Yes. The infrared ports are functioning properly.
Running the Dell Diagnostics: Dell Latitude CP Running the Dell Diagnostics: Dell™ Latitiude™ CP Overview Features of the Dell Diagnostics When to Use the Dell Diagnostics Before You Start Testing Starting the Dell Diagnostics How to Use the Dell Diagnostics Confirming the System Configuration Information How to Use the Menu Main Menu Options Tests in the Dell Diagnostics Error Messages RAM Test Group System Set Test Group Video Test Group Keyboard Test Group Mouse Test Diskette Drives Test
Running the Dell Diagnostics: Dell Latitude CP Features of the Dell Diagnostics To troubleshoot components or devices, run the appropriate test (test group or subtest) in the diagnostics on your Dell Diagnostics Diskette. The diagnostics program exercises the functional components and devices of the computer more vigorously and thoroughly than they are exercised during normal operation. The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests.
Running the Dell Diagnostics: Dell Latitude CP Refer to your operating system's documentation for information on how to duplicate diskettes. Put the original diskette away for safekeeping. 2. Turn on your printer, if one is attached, and make sure it is online. 3. Confirm the computer's system configuration information, and enable all its components and devices, such as ports. For instructions, see Using the System Setup Program. 4. Disable all system setup options for power management.
Running the Dell Diagnostics: Dell Latitude CP 3. Turn off the computer. 4. Place the Dell Diagnostics Diskette in the diskette drive, and boot the computer. NOTE: Before you read the rest of this chapter, you may want to start the Dell Diagnostics so you can see the menus on your display. When you start the diagnostics, the Dell logo screen appears, and a program tests the randomaccess memory (RAM) that will be used by the diagnostics.
Running the Dell Diagnostics: Dell Latitude CP groups, gives information about the configuration of the computer, and allows you to select options from a menu. To select an option from the Diagnostics Menu, highlight the option and press , or press the key that corresponds to the highlighted letter in the option.
Running the Dell Diagnostics: Dell Latitude CP Confirming the System Configuration Information When you boot the computer from your diagnostics diskette, the diagnostics checks your system configuration information and displays it in the System Configuration area on the main screen.
Running the Dell Diagnostics: Dell Latitude CP How to Use the Menu One of the menu options is already highlighted at the bottom of the screen. You can move the highlighting from one option to another by pressing the left- or right-arrow key. As you move from one menu option to another, a brief explanation of the currently highlighted option appears on the bottom line of the screen. If you want more information about a test group or subtest, move the highlight to the About option and press .
Running the Dell Diagnostics: Dell Latitude CP The Key-help option displays a list of key controls available for the selected option. The Quit Menu option returns you to the Main menu. Select Select allows you to select individual test groups to tailor the testing process to your particular needs. You can choose one or more test groups and run them sequentially or individually. When you choose Select, five options are displayed: All, One, Clear All, Key-Help, and Quit Menu.
Running the Dell Diagnostics: Dell Latitude CP Select in the Subtest menu allows you to select individual subtests to tailor the testing process to your particular needs. You can choose one or more subtests from the list. When you choose Select, five options are displayed: All, One, Clear All, Key-Help, and Quit Menu. To select all the test groups, highlight All in the Select menu and press .
Running the Dell Diagnostics: Dell Latitude CP change the values within fields, use the left- or right-arrow key, the key, or the plus (+) and minus (-) keys. If the value within a field is numeric, you can type in the number. (If you make a mistake, type in zeros until the field is filled with zeros and then start again.) Table 4-1.
Running the Dell Diagnostics: Dell Latitude CP suspended. The error count begins from zero each time you run a subtest or test group individually or each time you select All to run all of them. To change the default, type in the desired value. If you type 0 (zero), testing continues - regardless of the number of errors found - until you press .
Running the Dell Diagnostics: Dell Latitude CP You can also access the result file with the MS-DOS type command: 1. Select Quit Menu to exit the diagnostics and return to the operating system prompt. 2. At the operating system prompt, type the following command and press : type result The contents of the file appear on the display.
Running the Dell Diagnostics: Dell Latitude CP The RAM test group, the Video test group, the Serial/Infrared Ports test group, the Diskette Drives test group, the Parallel Ports test group, the SCSI Devices test group, and the HardDisk Drives (Non-SCSI) test group allow you to designate limits. Whether you select Test Limits for a entire test group (from the Main menu) or a single subtest (from the Subtest menu), you set the limits for all the subtests in that test group.
Running the Dell Diagnostics: Dell Latitude CP Tests in the Dell Diagnostics The diagnostics is organized by components into test groups and subtests within each test group. Each subtest is designed to detect any errors that may interfere with the normal operation of a specific device of the computer. NOTE: Any subtest requiring hardware not listed in the System Configuration area appears to run, but the subtest concludes with a status message stating Component not available.
Running the Dell Diagnostics: Dell Latitude CP Video Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Tests the display by checking various aspects of video output. Keyboard Keyboard Controller Test Keyboard Key Sequence Test Keyboard Interactive Test Stuck Key Test Tests the keyboard by checking the keyboard controller and by finding keys that stick or respond incorrectly.
Running the Dell Diagnostics: Dell Latitude CP Serial/Infrared Ports Serial/Infrared Baud Rate Test Serial/Infrared Interrupt Test Serial/Infrared Internal Transmission Test Serial External Transmission Test Tests the components through which peripherals that use the serial or infrared port, such as communications devices, send and receive data. Requires an external loopback connector.
Running the Dell Diagnostics: Dell Latitude CP Error Messages When you run a test group or subtest in the diagnostics, error messages may result. These particular error messages are not covered in this guide because the errors that generate these messages can be resolved only with a technician's assistance. Record the messages on a copy of the Diagnostics Checklist found in Getting Help and read that section for instructions on obtaining technical assistance.
Running the Dell Diagnostics: Dell Latitude CP -m number Stops the test if this number of errors occur. Valid numbers are 1 through 9999. A value of 0 causes the test to accept an unlimited number of errors. The default value is 0. -s hexadecimal memory address Starts the test at this hexadecimal address. Valid hexadecimal values are 0 up to the highest memory address. The default value is 0. -e hexadecimal memory address Stops the test at this hexadecimal address.
Running the Dell Diagnostics: Dell Latitude CP ● ● ● Data pattern checks, to look for RAM bits that are stuck high or low, short-circuited data lines, and some data pattern problems that are internal to the memory chips A parity check that verifies the ability of the memory subsystem to detect errors A refresh check, to verify that the dynamic RAM (DRAM) is being recharged properly System Set Test Group The subtests in the System Set test group check the computer's basic system board components and veri
Running the Dell Diagnostics: Dell Latitude CP ● ● passes, then the problem lies with the peripheral device. A spreadsheet program or other type of mathematical application runs abnormally slow, generates error messages concerning calculations or operations, runs incorrectly, or generates incorrect results; or a proven piece of the program appears to malfunction and you confirm that the software itself is not at fault.
Running the Dell Diagnostics: Dell Latitude CP ● Coprocessor Calculation Test Checks the use of different types of numbers and the math coprocessor's ability to calculate correctly. ● Coprocessor Error Exception Test Verifies the math coprocessor's ability to handle errors and to send IRQs to the microprocessor. ● PC Card Controller Test Checks the functionality of the PC Card controller on the system board. ● USB Register Test Checks the integrated registers of the USB interface.
Running the Dell Diagnostics: Dell Latitude CP If the following symptoms still occur, run the appropriate test(s) as follows: ● ● ● ● If your display or external monitor shows a partially formed or distorted image, run all of the subtests in the Video test group. If the alignment of text or images is off, regardless of the program you are running, run the Text Mode Character Test, Text Mode Pages Test, and Graphics Mode Test.
Running the Dell Diagnostics: Dell Latitude CP Checks the video subsystem's ability to present data and color in graphics modes ● Color Palettes Test Checks the video subsystem's ability to display all of the available colors ● Solid Colors Test Checks the video subsystem's ability to show screens full of solid colors and allows you to check for missing color pixels Many of these tests display characters or graphics on the screen for you to verify.
Running the Dell Diagnostics: Dell Latitude CP Subtests The four subtests in the Keyboard test group confirm the following keyboard functions: ● Keyboard Controller Test Confirms the ability of the keyboard controller chip to communicate with the keyboard and confirms the programming of the controller chip ● Keyboard Key Sequence Test Verifies that the keys on the keyboard function correctly when you press them in a predefined order ● Keyboard Interactive Test Checks the internal microcode of the keyb
Running the Dell Diagnostics: Dell Latitude CP ● ● ● ● When you press a touch pad or mouse button, the function of the button continues - the button seems to be stuck. If the response, when you press a touch pad or mouse button, is different from the usual response or the response you anticipated, the button contact may be damaged. A touch pad or mouse button does not work at all. The cursor does not respond on the screen in accordance with the movements you make with the touch pad or external mouse.
Running the Dell Diagnostics: Dell Latitude CP ● ● A diskette cannot be properly formatted, or format error messages appear on the screen. Data on diskettes is corrupted or lost; these problems may be intermittent.
Running the Dell Diagnostics: Dell Latitude CP because most hard-disk drives have a small amount of space that is not usable. The hard-disk drive keeps a record of this space so that the computer will not attempt to use it. Identification of unusable disk space, unless it is an unusually large amount (over five percent of the possible total), should not be regarded as a cause for testing the hard-disk drive.
Running the Dell Diagnostics: Dell Latitude CP IDE CD ROM Drives Test Group The subtests in the IDE CD ROM Drives test group check the functionality of the integrated drive electronics (IDE) CD-ROM drive. Before conducting an IDE CD ROM test, insert into the drive a CD with audio and data tracks (such as a multimedia CD). NOTE: The Audio Output Test requires a CD with audio tracks; all other subtests in this test group require a CD with data tracks.
Running the Dell Diagnostics: Dell Latitude CP ● Audio Output Test Causes the drive to begin playing the first audio track on an audio CD. (To determine if the test passed, listen to the audio output of the drive.) NOTE: The Audio Output Test does not run automatically as part of the IDE CD ROM Drives test group; you must select this subtest individually. ● Eject Removable Media Checks the drive's ability to eject the CD tray.
Running the Dell Diagnostics: Dell Latitude CP Although the following symptoms can be caused by faulty peripherals or software errors, these symptoms might also suggest a port problem: ● ● If a peripheral works intermittently or produces intermittent errors, the port may be faulty. If the computer displays an error message that is related to the external device connected to a port, but corrections to the device do not resolve the error, run the appropriate subtest in the Serial/Infrared Ports test group.
Running the Dell Diagnostics: Dell Latitude CP Why Run a Parallel Ports Test? If the diagnostics does not recognize the computer's parallel port, check the Parallel Mode option in the System Setup program to see if the port has been disabled. For instructions, see " Parallel Mode". The subtests in the Parallel Ports test group cannot test a port unless it is enabled. When a port is faulty, it may not be immediately evident that the port, and not the device connected to the port, is faulty.
Running the Dell Diagnostics: Dell Latitude CP external loopback connector is available ● Parallel External Interrupt Test Tests the parallel port's ability to generate interrupts from all possible sources, if an external loopback connector is available ● Parallel Printer Pattern Test Tests whether the port(s) can retain data, print text on a printer, and generate interrupts SCSI Devices Test Group The subtests in the SCSI Devices test group check the functionality of the small computer system interfac
Running the Dell Diagnostics: Dell Latitude CP ● write to a SCSI device. Data on a SCSI device is corrupted or lost; these problems may be intermittent. Once saved by a program, files cannot be properly recalled. Subtests The seven subtests in the SCSI Devices test group confirm the following drive functions: ● Internal Diagnostic Test Causes the device to run its internal self-test.
Running the Dell Diagnostics: Dell Latitude CP Displays information about the SCSI controller in an expansion device, the resources allocated to the controller, and a list of target devices attached to it. Network Interface Test Group The subtests in the Network Interface test group verify the basic operation of the network interface controller in the Dell Latitude C/Port APR or C/Dock Expansion Station.
Running the Dell Diagnostics: Dell Latitude CP receive data. ● Shared RAM Test Performs a memory test on controllers with memory-mapped shared RAM. On controllers with first-in first-out (FIFO) shared RAM, writes a data pattern to all locations and reads the pattern back to verify the operation. Some controllers do not support shared RAM tests. ● Display Information Test Displays address and configuration information about the network controller.
Running the Dell Diagnostics: Dell Latitude CP NOTE: Before running the Audio test group, enable the built-in speaker(s) to make sure that the speaker volume has not been muted.
Running the Dell Diagnostics: Dell Latitude CP The third interactive test, the Record and Playback Test, checks the computer's built-in microphone and speaker(s). When prompted, press any key on the built-in keyboard and say your name in a normal tone of voice. NOTE: After you press the key, you have only a few seconds to speak your name. When prompted again, hit any key on the built-in keyboard to play back your voice through the built-in speaker(s). Type y if you hear your voice; otherwise, type n.
Getting Help: Dell Latitude CP Getting Help: Dell™ Latitude™ CP Overview Technical Assistance Product Information Returning Items for Warranty Repair or Credit Help Tools Problems With Your Order Before You Call Dell Contact Numbers Overview This chapter describes the tools Dell provides to help you when you have a problem with your computer.
Getting Help: Dell Latitude CP To decide which document has the answers you need, consult the Preface. 3. Run the diagnostics for your Dell computer. See Running the Dell Diagnostics for instructions on using the Dell Diagnostics program. 4. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it out. NOTE: Save the Diagnostics Checklist in this chapter as a master so you can use it to make copies as needed.
Getting Help: Dell Latitude CP Dell provides a number of tools to assist you. Table 5-1 lists subjects you may want information about, tasks you may want to perform, and the tool(s) you can use for help. Each tool is described later in this section. Table 5-1.
Getting Help: Dell Latitude CP Dell Q&A The Dell Q&A, a Windows-based online help file that answers questions that are often asked by Dell computer users, is included with certain Dell systems that were purchased with the Dellinstalled Windows 95. To view the Dell Q&A, open the Dell Accessories folder and double-click on the Dell Q&A icon. If you need further instructions on using the Dell Q&A, click Help from the Dell Q&A button bar.
Getting Help: Dell Latitude CP ● Electronic Support Service support@dell.com apsupport@.dell.com (for Asian/Pacific countries only) ● Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) ● Electronic Information Service info@dell.com Commercial Online Services Dell can be accessed electronically via CompuServe® by typing GO DELL.
Getting Help: Dell Latitude CP The information available through AutoTech includes: ● ● ● ● Specifications and prices for Dell computers currently on sale Installation instructions for Dell computers and peripherals Answers to questions about the Windows 95 Help in troubleshooting your Dell computer The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, see Dell Contact Numbers.
Getting Help: Dell Latitude CP You can use the BBS to do the following: ● ● ● ● ● Send questions to a Dell technician Request a follow-up call or leave a message for a Dell technical support specialist Order parts Download basic input/output system (BIOS) and video driver upgrades Download updates For the BBS telephone number, see Dell Contact Numbers. NOTE: The TechConnect BBS is not always available in all locations outside the continental U.S.
Getting Help: Dell Latitude CP came with your computer.) NOTE: Technical support services may vary outside the continental U.S. Contact your local Dell representative for more information. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see Dell Contact Numbers.
Getting Help: Dell Latitude CP Corporation. Collect on delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. Before You Call Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 5-1 and filling it out whenever you experience a problem with the computer.
Getting Help: Dell Latitude CP Figure 5-1. Diagnostics Checklist Dell Contact Numbers When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make long-distance and international calls. Table 5-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around file:///I|/SERVICE%20MANUALS/DELL%20MANUA...
Getting Help: Dell Latitude CP the world. If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in Table 5-2 in addition to the local numbers provided in Table 5-3. For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K.
Getting Help: Dell Latitude CP Belgium (Brussels) 00 32 2 Brunei - 673 - Canada (North York, Ontario) 011 - Not required Chile (Santiago) - 56 2 China (Beijing) - 86 10 Czech Republic (Prague) 00 420 2 Denmark (Horsholm) 009 45 Not required Finland (Helsinki) 990 358 9 France (Paris) (Montpellier) 00 33 (1) (4) Germany (Langen) 00 49 6103 Hong Kong 001 852 Not required Ireland (Bray) 16 353 1 Italy (Milan) 00 39 2 Japan (Kawasaki) 001 81 44 Korea (Seo
Getting Help: Dell Latitude CP South Africa (Johannesburg) 09/091 27 11 Spain (Madrid) 07 34 1 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 - Thailand 001 66 - U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Table 5-3.
Getting Help: Dell Latitude CP Belgium* (Brussels) Customer Technical Support 02 toll free: 0800 16884 Sales Brunei NOTE: Customers in Brunei call Malaysia for sales, customer, and technical assistance.
Getting Help: Dell Latitude CP Sales (Direct Sales from within Toronto) 758-2200 toll free: 1-800-5677542 Sales (Federal government, education, and medical) Sales (Major Accounts) 512 TechConnect BBS (Austin, Texas, U.S.A.) toll free: 1-800-3875755 728-8528 TechFax toll free: 1-800-9501329 Chile (Santiago) NOTE: Customers in Chile call the U. S.A for sales, customer, and technical assistance.
Getting Help: Dell Latitude CP Finland* (Helsinki) Customer Support and Technical Support toll free: 0800-534 55 toll free: 0800-33 55 Sales France* (Paris/Montpellier) Technical Support (Paris) 01 47 62 68 90 Technical Support (Montpellier) 04 67 06 62 86 Customer Care (Major Accounts) (Paris) 01 47 62 69 39 01 47 62 69 26 01 47 62 69 76 04 67 22 53 11 04 67 22 53 04 01 47 62 68 50 04 67 06 65 51 Customer Care (VAR Accounts) (Paris) Customer Care (Direct Sales) (Paris) TechFax (Mo
Getting Help: Dell Latitude CP Hong Kong NOTE: Customers in Hong Kong call Malaysia for technical assistance for Dell Dimension systems and for customer assistance.
Getting Help: Dell Latitude CP Korea (Seoul) Technical Support NOTE: Customers in Korea call Malaysia for customer assistance. Transaction Sales toll free: 080-2003800 toll free: 080-2003600 toll free: 080-2003900 810 4949 Corporate Sales Customer Service (Penang, Malaysia) Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. Fax 394 3122 Switchboard 287 5600 Customer Technical Support (Austin, Texas, U.S.A.
Getting Help: Dell Latitude CP 481 92 44 SalesFax (Brussels, Belgium) 682 91 06 TechFax (Amsterdam, Netherlands) 686 65 04 TechConnect BBS (Amsterdam, Netherlands) Macau NOTE: Customers in Macau call Malaysia for technical assistance for Dell Dimension systems and for customer assistance.
Getting Help: Dell Latitude CP Mexico (Colonia Granada) NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. Automated Order-Status System (Austin, Texas, U.S.A.) AutoTech (Automated technical support) (Austin, Texas, U.S.A.
Getting Help: Dell Latitude CP New Zealand Technical Support (Dell Dimension systems only) ($2.50 + GST per call) 0900 51010 0800 446 255 Technical Support (Other systems) 0800 444 617 Customer Service 0800 441 567 Sales 0800 441 566 Fax Norway* (Lysaker) Poland* (Warsaw) Singapore (Singapore) NOTE: Customers in Singapore call Malaysia for technical assistance for Dell Dimension systems and for customer assistance.
Getting Help: Dell Latitude CP Southeast Asian/ Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand - see individual listings for these countries) Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Spain* (Madrid) Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 329 10 80 Technical Support 08 590
Getting Help: Dell Latitude CP Taiwan Technical Support NOTE: Customers in Taiwan call Malaysia for customer assistance. Customer Service (Penang, Malaysia) toll free: 0080 651 226/0800 33 557 810 4949 Transaction Sales toll free: 0080 651 228/0800 33 556 toll free: 0080 651 227/0800 33 555 Corporate Sales Thailand Technical Support NOTE: Customers in Thailand call Malaysia for customer assistance.
Getting Help: Dell Latitude CP 1 toll free: 1-800-2479252 toll free: 1-800-2479256 toll free: 1-800-6249897 Dell Direct 2 Major Accounts Dell Customer Service (Credit Return Authorization Numbers) Dell Sales DellWareSM 512 DellWare FaxBack Service Fee-Based Technical Support toll free: 1-800-4339005 Sales (Catalogs) toll free: 1-800-4265150 Spare Parts Sales: 1 Dell Direct 2 Major Accounts Fax 512 TechFax 512 TechConnect BBS Switchboard toll free: 1-800-2474618 toll free: 1-800-7537201 7
Getting Help: Dell Latitude CP * For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only - the call is rerouted to the U.S.A.). 1 Use this telephone number if your call is about a system purchased for home, personal, or small-business use.
Technical Specifications: Dell Latitude CP Technical Specifications: Dell™ Latitiude™ CP Table A-1.
Technical Specifications: Dell Latitude CP PC Card connectors two (supports type I and type II cards in any combination; type III cards can be used only in the lower connector; the upper connector supports zoom video cards on systems using Windows 95) Cards supported 3.3-V and 5-V PC Card connector size 68 pins Data width (maximum): PCMCIA 16 bits CardBus 32 bits Memory Architecture EDO memory Memory module sockets two Memory module capacities and type 16-, 32-, and 64-MB 3.
Technical Specifications: Dell Latitude CP Infrared one port compatible with both IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.
Technical Specifications: Dell Latitude CP Video memory 2 MB Display (Dell Latitude CP M133ST, M166ST, and M233ST) Type active-matrix color (TFT) Dimensions (active area): Height 184.5 mm (7.26 inches) Width 246.0 mm (9.68 inches) Diagonal 307.5 mm (12.1 inches) Maximum resolution/colors 800 x 600 pixels; 16 million colors Response time (typical) 50 ms Operating angle 0° (closed) to 180° Dot pitch 0.31 mm Power consumption: Panel (typical) 0.6 W Backlight 2.
Technical Specifications: Dell Latitude CP Operating angle 0° (closed) to 180° Dot pitch 0.26 mm Power consumption: Panel (typical) 1.7 W Backlight 2.6 W Controls brightness can be controlled through a key combination, the Display window in the Dell Control Center, or the System Setup program Keyboard Number of keys 87 (U.S., Canada, Korea, Thailand, and locations that use traditional Chinese); 88 (Europe); 90 (Japan) Key travel 3.0 mm + 0.5 mm/-0.2 mm (0.12 inch + 0.02 inch/-0.
Technical Specifications: Dell Latitude CP Computer on 2.5 hours Computer off 1 hours 2 Life span (approximate) 500 discharge/charge cycles Temperature range: Charge 0° to 40°C (32° to 104°F) Storage -20° to 60°C (-4° to 140°F) AC Adapter Input voltage 90 to 135 VAC and 164 to 264 VAC Input current (maximum) 3.5 A Input frequency 47 to 63 Hz Output current 4.5 A (maximum at 4-second ulse); 3.51 A (continuous) Rated output voltage 20.0 VDC Height 27.94 mm (1.1 inches) Width 58.
Technical Specifications: Dell Latitude CP 3 2.5 kg (5.6 lb) Weight Physical (Dell Latitude CP M233XT) Height 44.1 mm (1.74 inches) Width 306.8 mm (12.08 inches) Depth 241 mm (9.49 inches) 4 2.7 kg (6.1 lb) Weight Environmental (Computer) Temperature: Operating 0° to 40°C (32° to 104°F) Storage -20° to 60°C (-4° to 140°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration: Operating 0.
Technical Specifications: Dell Latitude CP Storage -18 to 10,600 m (-59 to 35,000 ft) Touch Pad Interface PS/2-compatible X/Y position resolution (graphics table mode) 200 points/mm (500 points/inch) Size: Thickness 2.50 mm (0.10 inch) at highest component Width (sensor-active area) 61.8 mm (2.43 inch) at bottom 58.6 mm (2.31 inch) at top Height 48.8-mm (1.92-inch) rectangle Weight 8 g (0.28 oz) 0.5 g (0.02 oz) Power: Supply voltage 5 V ± 10% Supply current 2.
Technical Specifications: Dell Latitude CP 4 Weight shown is with a hard-disk drive, a battery in the battery bay, a diskette drive in the modular bay, and one memory module. Your computer might weigh more or less, depending on its configuration. The maximum weight of the Dell Latitude CP M233XT is 2.9 kg (6.4 lb), which includes a hard-disk drive, two batteries, and one memory module. The minimum weight is 2.5 kg (5.
Diagnostic Video Tests: Dell Latitude CP Diagnostic Video Tests: Dell™ Latitiude™ CP Overview Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Overview The Video test group of the Dell Diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions on your built-in display or on an external monitor: ● ● ● ● ● ● ● ● Video
Diagnostic Video Tests: Dell Latitude CP The following sections describe each of the tests in the Video test group. Video Memory Test The Video Memory Test verifies the integrity of the video memory on the system board. When a test is complete, a message indicates whether the video memory has passed or failed the test. This test does not require any interaction on your part.
Diagnostic Video Tests: Dell Latitude CP Standard Code for Information Interchange (ASCII) character set in 80-column by 25-line text mode. Figure B-1 shows part of the character set subtest screen. Figure B-1.
Diagnostic Video Tests: Dell Latitude CP The Text Mode Color Test contains three subtests that check the video subsystem's ability to present color in text modes. The following subsections describe these subtests. Color Attributes Subtest (80 x 25) The 80-column x 25-line color attributes subtest displays a pattern of 16 rows and 16 columns in 80-column by 25-line text mode. Each row has a hexadecimal number in a unique foreground color and each column has a unique background color.
Diagnostic Video Tests: Dell Latitude CP E yellow* brown F intense white* white * These colors blink during the test. Color Attributes Subtest (40 x 25) The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly; otherwise, type n.
Diagnostic Video Tests: Dell Latitude CP The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens. The first screen displays three pyramids in red, green, and yellow. The second screen displays three pyramids in magenta, cyan, and white. Type y if all the pyramids are the correct colors; otherwise, type n.
Diagnostic Video Tests: Dell Latitude CP Figure B-3. 640 x 480 2-Color Graphics Mode Screen 640 x 480 16-Color Graphics Mode Screen The 640- x 480-pixel 16-color graphics mode screen displays a series of stars in 16 different colors with the name of the color beneath each star. Type y if all the stars are the correct colors; otherwise, type n.
Diagnostic Video Tests: Dell Latitude CP The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square. Type y if all the squares appear to be correct; otherwise, type n. 1024 x 768 16-Color Graphics Mode Screen (External Monitor) The 1024- x 768-pixel 16-color graphics mode screen displays a series of hourglasses in 16 different colors with the name of the color beneath each hourglass. Type y if all the hourglasses appear to be correct; otherwise, type n.
Diagnostic Video Tests: Dell Latitude CP The Solid Colors Test checks whether the video subsystem is displaying the correct colors. This test also lets you check for missing pixels. When this test is running, four screens appear sequentially - a red screen, a green screen, a blue screen, and a white screen. Check each screen for missing pixels, and verify that the correct color is being displayed. When the test is complete, a message asks if you are satisfied with the quality of the colors.
Regulatory Notices: Dell Latitude CP Regulatory Notices: Dell™ Latitiude™ CP Overview FCC Class B Notice (U. S.
Regulatory Notices: Dell Latitude CP If necessary, consult a representative of Dell Computer Corporation or an experienced radio/television technician for additional suggestions. You may find the following booklet helpful: FCC Interference Handbook, 1986, available from the U.S. Government Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7.
Regulatory Notices: Dell Latitude CP If you have any questions about your telephone line, such as how many pieces of equipment you can connect to it, the telephone company will provide this information on request. In certain circumstances, it may be necessary for the telephone company to request information from you concerning the equipment that you have connected to your telephone line.
Regulatory Notices: Dell Latitude CP Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment. This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.
Regulatory Notices: Dell Latitude CP CE Notice Marking by the symbol indicates compliance of this Dell portable computer to the EMC (Electromagnetic Compatibility) directive of the European Community. Such marking is indicative that this Dell portable computer meets or exceeds the following technical standards: ● EN 55022 - "Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment.
Regulatory Notices: Dell Latitude CP Class A ITE This is a Class A product based on the standard of the Voluntary Control Council for Interference for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions. Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference for information technology equipment.
Regulatory Notices: Dell Latitude CP device in the form of a fuse with a nominal value no larger than 10 amperes (A). To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible. A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251. file:///I|/SERVICE%20MANUALS/DELL%20MANUA...
Regulatory Notices: Dell Latitude CP NOM 024 Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM 024): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S.
Regulatory Notices: Dell Latitude CP Supply voltage: 100/250 VAC ±10% Frequency: 50/60 Hz Current consumption: 0.8/0.4 A Información para NOM 024 (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM 024): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Rio Lerma No.
Warranties and Return Policy: Dell Latitude CP Warranties and Return Policy: Dell™ Latitiude™ CP Overview Limited Three-Year Warranty (U. S. and Canada Only) "Total Satisfaction" Return Policy (U.S. and Canada Only) Overview Limited Three-Year Warranty (U.S. and Canada Only) Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices.
Warranties and Return Policy: Dell Latitude CP required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S. or Canada, where applicable. Shipments to other locations will be made freight collect.
Warranties and Return Policy: Dell Latitude CP WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
Warranties and Return Policy: Dell Latitude CP your online System User's Guide) to receive a Credit Return Authorization Number. You must ship the products to Dell in their original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened.