Service manual

Getting Help: Dell Latitude CP
● Electronic Support Service
[e-mail]
apsupport@.dell.com (for Asian/Pacific countries only)
● Electronic Quote Service
[e-mail]
[e-mail] (for Asian/Pacific countries only)
● Electronic Information Service
[e-mail]
Commercial Online Services
Dell can be accessed electronically via CompuServe® by typing GO DELL.
Dell Diagnostics Program
Every Dell computer comes with the Dell Diagnostics, a program that can help you determine
what is wrong with the computer when it does not operate correctly. This program provides
valuable information for you and for Dell technicians should you need to call Dell.
See, Running the Dell Diagnostics, for instructions on using the diagnostics. You can use this
diagnostic program to test major components or devices in the computer, if the computer can
boot.
AutoTech Service
Dell's automated technical support service - AutoTech - provides recorded answers to the
questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects that
correspond to your questions. You can even interrupt an AutoTech session and continue the
session later. The code number that the AutoTech service gives you allows you to continue
your session where you ended it.
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