Getting Help Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1. Complete the procedures in "Solving Problems." 2. Run the Dell Diagnostics. 3.
www.dell.com/la/ (Latin American countries) www.dell.ca (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.euro.dell.com (Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com.
Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
Canada (North York, Ontario) International Access Code: 011 Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med./large business, government) toll-free: 1-800-326-9463 Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096 Technical Support (med./large bus.
Switchboard Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Website: support.euro.dell.com 02 2186 27 11 E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Ireland Sales U.K. Sales (dial within U.K. only) 01 204 4444 0870 907 4000 Fax/SalesFax 01 204 0103 Switchboard 01 204 4444 Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
City Code: 2 Latin America Fax 2194-6202 Switchboard 2194-6000 Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.
(Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.
Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St.
International Access Code: 00 Country Code: 46 City Code: 8 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.
Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts (500–5000 employees) Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government & Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Uruguay General Support U.S.A.
Solving Problems Power Problems Drive Problems Error Messages PC Card Problems Video and Display Problems Smart Card Problems Sound and Speaker Problems Network Problems Printer Problems General Program Problems Modem and Internet Connection Problems If Your Dell™ Computer Gets Wet Touch Pad or Mouse Problems If You Drop or Damage Your Computer External Keyboard Problems Resolving Other Technical Problems Unexpected Characters Power Problems Fill out the
Error Messages If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared. Auxiliary device failure — The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell.
remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics." Hard-disk drive controller failure 0 — The hard drive does not respond to commands from the computer. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD.
No boot device available — The computer cannot find the floppy disk or hard drive. If the floppy drive is your boot device, ensure that a bootable floppy disk is in the drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. No boot sector on hard drive — The operating system may be corrupted. Contact Dell. No timer tick interrupt — A chip on the system board may be malfunctioning.
"Using the System Setup Program." Timer chip counter 2 failed — A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics." Unexpected interrupt in protected mode — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test as described in "Using the Dell Diagnostics." x:\ is not accessible. The device is not ready — Insert a disk into the drive and try again.
Rotate the computer to face a different direction — Eliminate sunlight glare, which can cause poor picture quality. Adjust the Windows display settings — Windows XP 1. 2. 3. 4. Click the Start button and then click Control Panel. Click Appearance and Themes. Click the area you want to change or click the Display icon. Try different settings for Color quality and Screen resolution. Windows 2000 1. Click the Start button, point to Settings, and then click Control Panel. 2.
2. 3. 4. 5. 6. 7. 8. Double-click the System icon. Click the Hardware tab. Click Device Manager. Double-click DVD/CD-ROM drives. Double-click the name of the drive. On the drive Properties screen, click the Properties tab. Click the box near the bottom of the screen to enable digital audio for your CD or DVD drive. If you have a problem with external speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting.
Check the printer cable connections — Ensure that the printer cable is properly connected to the computer. Check the printer cable — 1. 2. 3. 4. Shut down the computer and turn off the printer. Swap the printer cable with a cable that you know is working. Turn on the printer and computer, and try again to print. If you print successfully, contact Dell for assistance in obtaining a new printer cable.
Connect the modem directly to the telephone wall jack — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. Check the connection — Verify that the telephone line is connected to the modem. Check the telephone line — Try using a different telephone line.
Touch Pad or Mouse Problems Fill out the Diagnostics Checklist as you perform the various checks. Check the touch pad settings — Windows XP 1. Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2. Click Mouse. 3. Try adjusting the settings. Windows 2000 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Mouse icon. 3. Try adjusting the settings. Check the mouse cable — Shut down the computer.
1. Shut down the computer, wait 1 minute, and turn it on again. 2. Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3. From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4. Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard.
Check the D/Bay cable — Shut down the computer. Disconnect the D/Bay cable from the computer, and firmly reconnect the cable. Clean the drive — See "Cleaning Your Computer" for instructions. Check the drive for errors — If a drive error message appears, see "Error Messages" for an explanation. Run the Diskette tests as described in "Using the Dell Diagnostics." If you cannot play a CD, CD-RW, DVD, or DVD+RW NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
Ensure that the sound is not caused by the program that is running. Ensure that the disk or disc is inserted properly. If the CD-RW or DVD+RW drive stops writing Disable standby or hibernate mode in Windows before writing to a CD-RW — Search for the keyword standby or hibernate in Windows Help or the Windows Help and Support Center. Change the write speed to a slower rate — See the help files for your CD or DVD creation software.
Check the smart card — Ensure that the smart card is properly inserted into the smart card slot. Ensure that the smart card is recognized by Windows — Double-click the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the smart card is listed. If you have problems with a Dell-provided smart card — Contact Dell. If you have problems with a smart card not provided by Dell — Contact the smart card manufacturer. Network Problems Fill out the Diagnostics Checklist as you complete these checks.
A solid blue screen appears Turn the computer off — If the computer does not respond to a keystroke or a proper shutdown, press the power button until the computer turns off. Press the power button again to restart the computer. Windows XP The computer restarts. Windows 2000 The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.
10. Ground yourself by touching one of the metal connectors on the back of the computer. 11. Replace the memory modules, the memory module cover, and the screws. 12. Replace the hard drive. 13. Connect the external module bay, and replace any PC Cards you removed. 14. Replace the battery. 15. Turn on the computer and verify that it is working properly. NOTE: See your System Information Guide for information on your warranty coverage.
Using the Dell Diagnostics When to Use the Dell Diagnostics Features of the Dell Diagnostics Starting the Dell Diagnostics When to Use the Dell Diagnostics Whenever a major component or device in your computer does not function properly, you may have a component failure. If you are experiencing a problem with your Dell™ computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you call Dell for technical assistance.
docking device for instructions. 3. Connect the computer to an electrical outlet. NOTE: If you do not see anything on your display, hold down the mute button and press the power button (instead of ) to begin the Dell Diagnostics. You do not need to highlight Diagnostics and press automatically runs the Pre-boot System Assessment. . The computer 4. Turn on the computer. When the DELL™ logo appears, press immediately.
Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
Power Management Power Management Tips Power Management Wizard Power Management Modes Power Options Properties Power Management Tips NOTE: See "Using a Battery" for more information on conserving battery power. Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is charged. Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time.
Select how the computer will respond when you press the power button: Choose no action. Enter standby mode. Enter hibernate mode. Shut down the operating system and turn off the computer. Prompt a user for an action (Ask me what to do). Select how the computer will respond when you press : Choose no action. Enter standby mode. Enter hibernate mode. Shut down the operating system and turn off the computer. Prompt a user for an action (Ask me what to do).
Adjust the power level at which you want the alarm to notify you. Select how the computer will respond when the alarm notifies you: Choose no action. Enter standby mode. Enter hibernate mode. Shut down Windows and turn off the computer. Completing the Power Management Wizard The screen summarizes the QuickSet power scheme, sleep mode, and battery alarm settings for your computer. Review the settings you have selected and click Finish.
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode. Your computer enters hibernate mode if the battery charge level becomes critically low.
Windows 2000). Alarms Tab NOTE: To enable audible alarms, click each Alarm Action button and select Sound alarm. The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage. When you receive your computer, the Low battery alarm and Critical battery alarm check boxes are selected. It is recommended that you continue to use these settings. See "Using a Battery" for more information on lowbattery warnings.
Battery Optimized Performance — Processor speed is optimized for battery power even if the computer is connected to an electrical outlet. To change additional Intel SpeedStep options: 1. Click Advanced and then click one of the following options: Disable Intel SpeedStep technology control Remove flag icon (from the notification area) Disable audio notification when performance changes 2. Click OK to accept any changes, and then click OK to close the Intel SpeedStep® technology window.
Adding and Replacing Parts Adding Memory Adding a Modem Replacing the Keyboard Adding a Mini PCI Card Replacing the Hard Drive Replacing a Bluetooth™ Module Adding Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 2. If you are replacing a memory module, remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. Remove the module from the connector. 1 memory module 2 securing clips (2) 3. Ground yourself and install the new memory module: a.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. 4. Replace the cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 5. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 6. Turn on the computer.
1 captive screws (2) 2 DIMM1 cover 3 memory module 4 securing clips (2) 5 securing tabs (3) NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3. If you are replacing a memory module, remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. Remove the module from the connector. 4.
6. Replace the keyboard. 7. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 8. Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer: In Windows XP, click the Start button, click Help and Support, and then click Computer Information.
8. If a modem is not already installed, go to step 9. If you are replacing a modem, remove the existing modem: a. Remove the screw securing the modem to the system board, and set it aside. b. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable. 9. Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. 10.
7. Open the display approximately 180 degrees. 8. Use a small flat-blade screwdriver or plastic scribe to lift the notched right edge of the center control cover, and pry the cover loose from the bottom case. 9. Remove the two screws from the top of the keyboard. 10. Use the pull-tab to pull the keyboard up and out (toward the display) of the bottom case. 1 keyboard 2 keyboard pull-tab 3 screws (2) 4 securing tabs (5) 5 keyboard connector pulltab 6 interface connector (system board) 11.
Adding a Mini PCI Card If you ordered a Mini PCI card with your computer, the card is already installed. CAUTION: FCC rules strictly prohibit users from installing 5 GHz (802.11a, 802.11a/b, 802.11a/b/g) Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card. If you are removing and/or installing a 2.4 GHz (802.11b, 802.
1 antenna cables (2) 2 Mini PCI card b. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. c. Lift the Mini PCI card out of its connector.
2 Mini PCI card connector NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. NOTE: If a Mini PCI card was not already installed, remove the foam that secures the antenna cables before you install the card. 9.
8. Slide the hard drive out of the computer. 9. Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 10. Slide the hard drive into the bay until it is fully seated. 11. Replace and tighten the screws. 12. Use the Operating System CD to install the operating system for your computer. 13.
1 Bluetooth module cover 2 captive screw 3 battery bay 8. Remove the existing module: a. Pull the Bluetooth module out of the slot. b. Disconnect the cable from the module.
2 Bluetooth module (front) 9. Ensure that the front of the Bluetooth module (silver) is facing outward, and connect the cable to the module. 10. Insert the module into the slot. 11. Replace the cover and tighten the captive screw.
Using PC Cards PC Card Types PC Card Blanks Extended PC Cards Installing a PC Card Removing a PC Card or Blank PC Card Types See "Specifications" for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.
1. Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. 2. Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver.
Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust and other particles.
Using the System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External Hot Key option, which you can disable or enable only through the system setup program.
they are determined by the computer) appear as blue text. The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen. Commonly Used Options Certain options require that you reboot the computer for new settings to take effect.
4. Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. 5. When the boot device list appears, highlight the device from which you want to boot and press . The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored.
Using Microsoft® Windows® XP Help and Support Center Switching to Classic View Desktop Cleanup Wizard Transferring Information to a New Computer User Accounts and Fast User Switching Setting Up a Home and Office Network Internet Connection Firewall NOTE: Windows XP Home Edition and Windows XP Professional offer different features and appearances. Also, options available in Windows XP Professional vary depending on whether your computer is connected to a domain.
5. When you have completed your appearance selections, click OK. Desktop Cleanup Wizard By default, the Desktop Cleanup Wizard moves desktop icons that are not frequently used from your desktop to a designated folder 7 days after you first start your computer and every 60 days after that. The appearance of the Start menu changes as desktop icons are moved. To turn off the Desktop Cleanup Wizard: 1. Right-click an empty spot on the desktop and click Properties. 2.
3. On the Which computer is this? screen, click New Computer and click Next. 4. On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. 5. When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: 1. On the old computer, insert the Windows XP Operating System CD. 2. On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3.
Computer administrator — You can change all computer settings. Limited — You can change only your own personal settings, such as your password. You cannot install programs or use the Internet. 6. Click Create Account. Fast User Switching NOTE: Fast User Switching is unavailable if your computer is running Windows XP Professional and is a member of a computer domain, or if your computer has less than 128 MB of memory.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4. Complete the checklist and required preparations. 5. Return to the Network Setup Wizard and follow the instructions on the screen. Internet Connection Firewall The Internet Connection Firewall provides basic protection from unauthorized access to the computer while the computer is connected to the Internet.
Using a Battery Battery Performance Checking the Battery Charge Charging the Battery Removing a Battery Installing a Battery Storing a Battery Battery Performance NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see the System Information Guide or other documents that came with your computer.
Dell QuickSet Battery Meter If Dell QuickSet is installed, press to display the QuickSet Battery Meter. The Battery Meter screen displays status, charge level, and charge completion time for the battery in your computer. NOTE: You can use your docking device to charge a computer battery. However, a battery in a docking device does not power the docking device or computer.
Health Gauge The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation.
Removing a Battery CAUTION: Before working inside your computer, read the safety information in your System Information Guide. CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 90 seconds to complete the battery replacement before the computer shuts down and loses any unsaved data. 1.
Using the Display Adjusting Brightness Switching the Video Image Setting Display Resolution Adjusting Brightness When the Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting using the appropriate keyboard shortcuts for the display. If Dell QuickSet is installed, the QuickSet Brightness Meter shows the current brightness setting for the display.
Setting Display Resolution To display a program at a specific resolution, both the video controller and the display must support the program, and the necessary video drivers must be installed. Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dellinstalled operating system.
Using the Keyboard and Touch Pad Numeric Keypad Keyboard Shortcuts Touch Pad Changing the Track Stick Cap Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key. To enable the keypad, press . The To disable the keypad, press again.
Enables and disables the scroll lock Battery Displays the Dell™ QuickSet Battery Meter (if QuickSet is installed) CD or DVD Tray Ejects the tray out of the drive (if Dell QuickSet is installed) Display Functions Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously. Increases brightness on the integrated display only (not on an external monitor).
Microsoft® Windows® Logo Key Functions Minimizes all open windows Maximizes all windows Runs Windows Explorer Opens the Run dialog box Opens the Search Results dialog box Opens the Search Results-Computer dialog box (if the computer is connected to a network) Opens the System Properties dialog box To adjust keyboard operation, such as the character repeat rate: In Windows XP, open the Control Panel, click Printers and Other Hardware, and click Keyboard.
1 track stick 2 track stick buttons 3 touch pad 4 touch pad buttons To move the cursor, lightly slide your finger over the touch pad. To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.
Click the Pointer tab to adjust touch pad and track stick settings. 3. Click OK to save the settings and close the window. Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at www.dell.com. 1. Pull the cap off the track stick. 2. Align the new cap over the square track-stick post and gently press the cap down onto the post.
Reinstalling Software Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Using Microsoft® Windows® System Restore Reinstalling Microsoft® Windows® XP Reinstalling Windows 2000 Reinstalling Drivers and Utilities Dell ships your computer to you with required drivers and utilities already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer.
NOTE: If you are reinstalling an infrared-sensor driver, you must first enable the infrared sensor in the system setup program before continuing with the driver installation. 1. After extracting the driver files to your hard drive as described previously, click the Start button, point to Settings, and then click Control Panel. 2. Click the Start button and right-click My Computer. 3. Click Properties. 4. Click the Hardware tab and click Device Manager. 5.
6. Double-click the name of the device. 7. Click the Driver tab and click Update Driver. 8. Click Next. 9. Ensure that Search for a suitable driver for my device (recommended) is selected, and then click Next. 10. Ensure that the Specify a location check box is checked and that all other check boxes are unchecked, and click Next. 11. Click Browse to browse to the location to which you previously extracted the driver files. 12. When the name of the appropriate driver appears, click Next. 13.
1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the System icon. 3. Click the Hardware tab. 4. Click Device Manager. 5. Click View and click Resources by connection. 6. Double-click Interrupt request (IRQ) to view the IRQ assignments. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. 7.
2. Click the Performance and Maintenance. 3. Click System. 4. Click the System Restore tab. 5. Ensure that Turn off System Restore is not checked. Creating a Restore Point You can either use the System Restore Wizard or manually create a restore point. Using the System Restore Wizard To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions in the System Restore Wizard window.
points are available, click the restore point that you want to use. NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 5. Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts. 6. After the computer restarts, click OK.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions. Booting From the Operating System CD 1. Save and close any open files and exit any open programs. 2. Insert the Operating System CD. If any program starts automatically, exit the program before proceeding. 3. Shut down the computer through the Start menu and restart the computer. 4.
10. Enter the date, time, and time zone in the Date and Time Settings window and click Next. 11. If the Networking Settings screen appears, click Typical and click Next. 12. If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components and configures the computer.
Windows 2000 Setup 1. When the Windows 2000 Setup window appears, ensure that To setup Win2000 now, press ENTER is highlighted. Then press . 2. Read the information in the License Agreement window and press to continue. 3. When the Windows 2000 Professional Setup window appears, press the arrow keys to select the Windows 2000 partition option that you want. Then press the key for the partition option you chose. 4.
Using the Dell™ D/Bay About the Dell D/Bay Removing and Installing Devices When the Computer is Turned Off Removing and Installing Devices While the Computer Is Running Using the CD or DVD Tray About the Dell D/Bay You can install Dell Latitude™ D-Family devices such as a floppy drive or an optical drive. Removing and Installing Devices When the Computer is Turned Off CAUTION: Before working inside your computer, read the safety information in your System Information Guide.
3. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. 4. Connect the D/Bay cable to the Dell D/Bay connector on the computer. Removing and Installing Devices While the Computer Is Running CAUTION: Before working inside your computer, read the safety information in your System Information Guide. Microsoft® Windows ® XP 1. Double-click the Safely Remove Hardware icon on the taskbar. 2.
3. Press the device latch release so that the latch release pops out. 4. Pull the device by the latch release to remove the device from the D/Bay. 5. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. Windows XP automatically recognizes the new device. 6. If necessary, enter your password to unlock your drive. Windows 2000 1. Click the Unplug or Eject Hardware icon on the taskbar. 2.
4. Pull the device by the latch release to remove the device from the D/Bay. 5. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. 6. When the operating system recognizes the new device, click Close. Using the CD or DVD Tray NOTICE: Do not press down on the drive tray when opening or closing it. Keep the tray closed when you are not using the drive.
1 eject button 5. Push the tray back into the drive. NOTE: If you use a module bay that shipped with another Latitude D-Family computer, you need to install the drivers and software necessary to play DVDs or write data. For more information, see the Drivers and Utilities CD. You can play a DVD on your computer if the computer shipped with a DVD drive or a CD-RW/DVD combo drive. You can write data to a blank CD on your computer if the computer shipped with a CD-RW or CD-RW/DVD combo drive.
1 volume icon 2 Volume Meter 3 mute icon NOTE: By default, the Volume Meter appears in the lower-right corner of the display. You can click and drag the meter to a new location, and the meter subsequently always appears at the new location. When the meter is enabled, adjust the volume using the volume control buttons or by pressing the following keys: Press to increase volume. Press to decrease volume. Press to mute volume.
2. Double-click the Display icon and click the Settings tab. 3. Click and drag the bar in Screen area to change the setting to 1024 by 768 pixels. 4. Under Color quality, click the drop-down menu and click High Color (16 bit). 5. Click Apply. 6. Click OK to save the settings and close the window.
Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Floppy Drive Optical Media CAUTION: Before you begin any of the procedures in this section, read the safety instructions in the System Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc. 2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.
Specifications Microprocessor Display System Information Keyboard PC Card Touch Pad Smart Card Track Stick Memory Battery Ports and Connectors AC Adapter Communications Physical Video Environmental Audio Microprocessor Microprocessor type Intel® Centrino™ Mobile Technology or Intel Pentium® M L1 cache 32-KB instruction and 32-KB write-back data cache L2 cache 1 MB External bus frequency 400 MHz, source synchronous processor system
WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Memory Memory module connector two user-accessible DDR SDRAM sockets Memory module capacities 128, 256, 512, and 1024 MB Memory type 2.
LCD interface LVDS Audio Audio controller AC'97 (Soft Audio) Stereo conversion 18-bit (analog-to-digital and digital-toanalog) Interfaces: Internal AC'97 External microphone-in connector, stereo headphones/speakers connector Speaker one 8-ohm speaker Internal speaker amplifier 1.2-W channel into 8 ohms Volume controls keyboard shortcuts, program menus Display Type (active-matrix TFT) XGA Dimensions: Height 184.3 mm (7.3 inches) Width 245.8 mm (9.7 inches) Diagonal 307.
Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Track Stick X/Y position resolution (graphics table mode) Size 250 count/sec @ 100 gf protrudes higher than surrounding keycaps Battery Type 6-cell "smart" lithium ion (42 WHr) 4-cell "smart" lithium ion (28 WHr) Dimensions: Depth 88.5 mm (3.48 inches) Height 21.5 mm (0.83 inch) Width 139.0 mm (5.47 inches) Weight 0.32 kg (0.7 lb) (6 cell) 0.26 kg (0.57 lb) (4 cell) Voltage 11.1 VDC (6 cell) 14.
Width 58.42 mm (2.3 inches) Depth 133.85 mm (5.25 inches) Weight (with cables) 0.4 kg (0.9 lb) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Physical Height 25.4 mm (1 inch) Width 294 mm (11.57 inches) Depth 245 mm (9.65 inches) Weight: Computer with 4-cell battery 1.7 kg (3.7 lb) Dell D/Bay (alone) 256 g (0.56 lb) CD drive (alone) 215 g (0.
Dell™ QuickSet Features Clicking the QuickSet Icon Double-Clicking the QuickSet Icon Right-Clicking the QuickSet Icon Dell QuickSet provides you with easy access to configuration settings for power management schemes, battery resources, icon and font size, display brightness, volume, and network activity. If QuickSet is installed on your computer, it runs from the icon located in the taskbar. If QuickSet is not installed, you can download the program from support.dell.com.
