Getting Help Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1. Complete the procedures in "Solving Problems." 2. Run the Dell Diagnostics. 3.
www.dell.com/la/ (for Latin American countries) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) Electronic Information Service info@dell.
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com.
Phone number: Service tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Home and Small Business 1-300-65-55-33 Country Code: 61 Government and Business toll-free: 1-800-633-559 City Code: 2 Preferred Accounts Division (PAD) toll-free: 1-800-060-889 Customer Care toll-free: 1-800-819-339 Corporate Sales toll-free: 1-800-808-385 Transaction Sales toll-free: 1-800-808-312 Fax toll-free: 1-800-818-341 Austria (Vienna) Website: support.euro.dell.
Ontario) International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (home/small business) toll-free: 1-800-847-4096 Customer Care (med./large business, government) toll-free: 1-800-326-9463 Technical Support (home/small business) toll-free: 1-800-847-4096 Technical Support (med./large bus.
Switchboard Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Website: support.euro.dell.com 02 22 83 27 11 E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.
Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.
Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.
St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) Technical Support International Access Code: 005 Country Code: 65 South Africa (Johannesburg) International Access Code: Customer Service (Penang, Malaysia) toll-free: 800 6011 051 604 633 4949 Transaction Sales toll-free: 800 6011 054 Corporate Sales toll-free: 800 6011 053 Website: support.
Sales 08 590 05 185 Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
U.S.A. (Austin, Texas) Automated Order-Status Service toll-free: 1-800-433-9014 International Access Code: 011 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 Country Code: 1 Consumer (Home and Home Office) Technical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service and Support toll-free: 1-877-Dellnet (1-877-335-5638) Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.
Solving Problems Power Problems Unexpected Characters Error Messages Drive Problems Video and Display Problems PC Card Problems Sound and Speaker Problems Network Problems Printer Problems General Program Problems Modem and Internet Connection Problems If Your Dell™ Computer Gets Wet Touch Pad or Mouse Problems If You Drop or Damage Your Computer External Keyboard Problems Resolving Other Technical Problems Power Problems Fill out the Diagnostics Checklist as
Error Messages If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared. Auxiliary device failure — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell.
reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics." Hard-disk drive controller failure 0 — The hard drive does not respond to commands from the computer. Turn off the computer, remove the hard drive, and boot the computer from a bootable floppy disk or CD. Then turn off the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive.
your boot device, ensure that a bootable floppy disk is in the drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. No boot sector on hard drive — The operating system may be corrupted. Contact Dell. No timer tick interrupt — A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics." Non-system disk or disk error — A floppy disk is in the floppy drive.
Timer chip counter 2 failed — A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics." Unexpected interrupt in protected mode — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test as described in "Using the Dell Diagnostics." x:\ is not accessible. The device is not ready — Insert a disk into the drive and try again.
quality. Adjust the Windows display settings — Windows XP 1. 2. 3. 4. Click the Start button and then click Control Panel. Click Appearance and Themes. Click the area you want to change or click the Display icon. Try different settings for Color quality and Screen resolution. Windows 2000 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Display icon and click the Settings tab. 3. Try different settings for Colors, Screen area, and Advanced Settings.
5. 6. 7. 8. Double-click DVD/CD-ROM drives. Double-click the name of the drive. On the drive Properties screen, click the Properties tab. Click the box near the bottom of the screen to enable digital audio for your CD or DVD drive. If you have a problem with external speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off.
Check the printer cable connections — Ensure that the printer cable is properly connected to the computer. Check the printer cable — 1. 2. 3. 4. Shut down the computer and turn off the printer. Swap the printer cable with a cable that you know is working. Turn on the printer and computer, and try again to print. If you print successfully, contact Dell for assistance in obtaining a new printer cable.
Connect the modem directly to the telephone wall jack — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. Check the connection — Verify that the telephone line is connected to the modem. Check the telephone line — Try using a different telephone line.
Fill out the Diagnostics Checklist as you perform the various checks. Check the touch pad settings — Windows XP 1. Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2. Click Mouse. 3. Try adjusting the settings. Windows 2000 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Mouse icon. 3. Try adjusting the settings. Check the mouse cable — Shut down the computer.
3. From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4. Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. To verify that the problem is with the external keyboard, check the integrated keyboard — 1. 2. 3. 4. Shut down the computer. Disconnect the external keyboard. Turn on the computer.
Check the drive for errors — If a drive error message appears, see "Error Messages" for an explanation. Run the Diskette tests as described in "Using the Dell Diagnostics." If you cannot play a CD, CD-RW, DVD, or DVD+RW NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives. High-speed CD drive vibration is normal and may cause noise. The noise does not indicate a defect with the drive or the CD.
Disable standby or hibernate mode in Windows before writing to a CD-RW — Search for the keyword standby or hibernate in Windows Help or the Windows Help and Support Center. Change the write speed to a slower rate — See the help files for your CD or DVD creation software. Exit all other open programs — Exiting all other open programs before writing to the CD-RW or DVD+RW may alleviate the problem.
adapter driver is loaded and the adapter is detecting activity. Restart the computer — Try to log on to the network again. Contact your network administrator — Verify that your network settings are correct and that the network is functioning. General Program Problems Fill out the Diagnostics Checklist as you complete these checks. A program crashes NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Diagnostics. If all tests in the device group run successfully, the problem may be software-related. See the software documentation. If Your Dell™ Computer Gets Wet CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, it is recommended that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.
4. Remove and reinstall the battery. 5. Turn on the computer. NOTE: See your System Information Guide for information on your warranty coverage. If the computer does not start, or if you cannot identify the damaged components, contact Dell. Resolving Other Technical Problems Go to the Dell Support website — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Getting Help" for a description of the hardware and software support provided by Dell.
Power Management Power Management Tips Power Management Wizard Power Management Modes Power Options Properties Power Management Tips NOTE: See "Using a Battery" for more information on conserving battery power. Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is charged. Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time.
Select how the computer will respond when you press the power button: Choose no action. Enter standby mode. Enter hibernate mode. Shut down the Microsoft® Windows® operating system and turn off the computer. Prompt a user for an action (Ask me what to do). Select how the computer will respond when you press : Choose no action. Enter standby mode. Enter hibernate mode. Shut down Microsoft Windows and turn off the computer. Prompt a user for an action (Ask me what to do).
Adjust the power level at which you want the alarm to notify you. Select how the computer will respond when the alarm notifies you: Choose no action. Enter standby mode. Enter hibernate mode. Shut down Windows and turn off the computer. Completing the Power Management Wizard The screen summarizes the QuickSet power scheme, sleep mode, and battery alarm settings for your computer. Review the settings you have selected and click Finish.
hibernate mode. NOTICE: You cannot remove devices or disconnect your computer from a docking device while your computer is in hibernate mode. Your computer enters hibernate mode if the battery charge level becomes critically low. To manually enter hibernate mode: In Windows XP, click the Start button, click Turn off computer, press and hold Hibernate. , and then click In Windows 2000, if hibernate support is enabled, click the Start button, click Shutdown, click Hibernate, and then click OK.
The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage. When you receive your computer, the Low battery alarm and Critical battery alarm check boxes are selected. It is recommended that you continue to use these settings. See "Using a Battery" for more information on lowbattery warnings. Power Meter Tab The Power Meter tab displays the current power source and amount of battery charge remaining.
To change additional Intel SpeedStep options: 1. Click Advanced and click one of the following options: Disable Intel SpeedStep technology control Remove flag icon (from the notification area) Disable audio notification when performance changes 2. Click OK to accept any changes and click OK to close the Intel SpeedStep™ technology window. You can also change the Intel SpeedStep settings by right-clicking the flag icon in the notification area.
Adding and Replacing Parts Adding Memory Adding or Replacing a Mini PCI Card Replacing the Hard Drive Connecting a Television to the Computer Adding Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" for information on the memory supported by your computer. Be sure to add only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty.
6. If you are replacing a memory module, remove the existing module. NOTICE: Handle memory modules by their edges, and do not touch the components on a module. a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. Remove the module from the connector.
Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card. If you are removing and/or installing a 2.4 GHz (802.11b, 802.11b/g) Mini PCI Card, please follow the instructions noted below. Only products approved for use in your portable computer may be installed. Approved Mini PCI Cards may be purchased only from Dell. NOTE: 2.
8. If a Mini PCI card is not already installed, go to step 9. If you are replacing a Mini PCI card, remove the existing card: a. Disconnect the Mini PCI card from any attached cables. b. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. c. Lift the Mini PCI card out of its connector. 9. Align the new Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector. 10.
Replacing the Hard Drive NOTICE: To prevent data loss, shut down your computer before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive.
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in your System Information Guide." 9. Pull the hard drive cover out of the computer. 10. Remove the new drive from its packaging. Save the original packaging for use when storing or shipping the hard drive. NOTICE: You cannot replace your hard drive unless you open your display first. 11. Ensure that the display is open approximately 2.54 cm (1 inch).
using a commercially available audio cable. When you complete the cable connection, see "Enabling the Display Settings for a Television" to ensure that the computer recognizes and works properly with the television. S-Video Connection Before you begin, ensure that you have the following cables: 1 S-video cable 2 audio cable 1. Shut down the computer and the television and/or audio device you want to connect. 2. Plug one end of the S-video cable in to the S-video connector on the computer.
3. Plug the other end of the S-video cable in to your television. 4. Plug the single-connector end of the audio cable in to the headphone connector on your computer. 5. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your television or audio device. 6. Turn on the television, turn on any audio device you connected, and then turn on the computer. 7.
1 composite TV-out adapter cable 2 composite video cable 3 audio cable 1. Turn off the computer and the television and/or audio device you want to connect. 2. Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer. 1 S-video TV-out connector 2 S-video connector 3 composite TV-out adapter cable 4 composite video connector 3. Plug one end of the composite video cable in to the composite video connector on the composite TV-out adapter cable. 4.
6. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your television or audio device. Enabling the Display Settings for a Television Intel UMA Integrated Video Controller NOTE: Ensure that you properly connect the television before you enable the display settings. 1. Open the Control Panel window. In Microsoft® Windows® XP, click the Start button and click the Control Panel icon. Under Pick a Category, click Appearance and Themes.
Using the Dell Diagnostics When to Use the Dell Diagnostics Features of the Dell Diagnostics Starting the Dell Diagnostics When to Use the Dell Diagnostics Whenever a major component or device in your computer does not function properly, you may have a component failure. If you are experiencing a problem with your Dell™ computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you call Dell for technical assistance.
docking device for instructions. 3. Connect the computer to an electrical outlet. NOTE: If you cannot see anything on your display, you can hold down the mute button and press the power button (instead of F12) to begin the Dell Diagnostics. You do not need to highlight Diagnostics and press computer automatically runs the Pre-boot System Assessment. . The 4. Turn on the computer. When the DELL™ logo appears, press immediately.
Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
Using the System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, see your Microsoft® Windows® Help or the Windows Help and Support Center.
Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence using the Boot Order page of the system setup program.
Changing Printer Modes Set the Parallel Mode option according to the type of printer or device connected to the parallel connector. To determine the correct mode to use, see the documentation that came with the device. Setting Parallel Mode to Disabled disables the parallel port and the port's LPT address, freeing its interrupt for another device to use.
Using a Battery Battery Performance Checking the Battery Charge Charging the Battery Removing a Battery Removing and Installing a Reserve Battery Installing a Battery Storing a Battery Battery Performance NOTE: Batteries for portable computers are covered under warranty only during the initial 1-year period of the limited warranty for the computer. For more information about the Dell warranty for the computer, see the System Information Guide.
The Dell QuickSet battery meter, Microsoft® Windows® power meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge. For more information about checking the charge on the second battery, see "Using the Module Bay." Dell QuickSet Battery Meter Press to display the QuickSet Battery Meter. The Battery Meter screen displays status, charge level, and charge completion time for the primary and second batteries in your computer.
Health Gauge The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health. To check the battery health, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation.
Removing a Battery For more information about removing the second battery, see "Using the Module Bay." CAUTION: Before performing these procedures, turn off the computer, disconnect it from the electrical outlet, and disconnect the modem from the telephone wall jack. NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 90 seconds to complete the battery replacement before the computer shuts down and loses any unsaved data. 1.
3. Pull the reserve battery out of its compartment, and disconnect the reserve battery cable from the connector. 1 reserve battery cable 2 connector 3 reserve battery 4. Connect the reserve battery cable to the connector in the reserve battery compartment. 5. Place the reserve battery in the compartment, and replace the reserve battery cover.
Installing a Battery Slide the battery into the bay until the latch release clicks. For more information about installing the second battery, see "Using the Module Bay." Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.
Using the Display Adjusting Brightness Switching the Video Image Setting Display Resolution Adjusting Brightness When the Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting using the appropriate keyboard shortcuts for the display. The Dell QuickSet Brightness Meter shows the current brightness setting for the display. Right-click the taskbar to enable or disable the Brightness Meter on the screen.
Setting Display Resolution To display a program at a specific resolution, both the video controller and the display must support the program, and the necessary video drivers must be installed. Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dellinstalled operating system.
Using the Keyboard and Touch Pad Numeric Keypad Keyboard Shortcuts Touch Pad Customizing the Touch Pad Numeric Keypad NOTE: When you connect an external keyboard or keypad to the computer, the keypad is disabled. The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys.
Enables and disables the scroll lock Battery Displays the Dell™ QuickSet Battery Meter. CD or DVD Tray Ejects the tray out of the drive. Display Functions Switches the video image to the next display in the following sequence: the integrated display only, the integrated display and an external CRT monitor simultaneously, an external CRT monitor only, the integrated display and an external DVI monitor simultaneously, and an external DVI monitor only.
Enables and disables the integrated speakers and external speakers, if attached Microsoft® Windows® Logo Key Functions Minimizes all open windows Maximizes all windows Runs Windows Explorer Opens the Run dialog box Opens the Search Results dialog box Opens the Search Results-Computer dialog box (if the computer is connected to a network) Opens the System Properties dialog box To adjust keyboard operation, such as the character repeat rate, open the Control Panel, and click Printers and Other Hardware (for
1 touch pad 2 touch pad buttons To move the cursor, lightly slide your finger over the touch pad. To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger across the surface.
4. Click OK to save the settings and close the window.
Reinstalling Software Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Using Microsoft® Windows® System Restore Reinstalling Windows® XP Reinstalling Windows 2000 Reinstalling Drivers and Utilities Dell ships your computer to you with required drivers and utilities already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer.
NOTE: If you are reinstalling an infrared-sensor driver, you must first enable the infrared sensor in the system setup program before continuing with the driver installation. 1. After extracting the driver files to your hard drive as described previously, click the Start button, point to Settings, and then click Control Panel. 2. Click the Start button and right-click My Computer. 3. Click Properties. 4. Click the Hardware tab and click Device Manager. 5.
6. Double-click the name of the device. 7. Click the Driver tab and click Update Driver. 8. Click Next. 9. Ensure that Search for a suitable driver for my device (recommended) is selected, and then click Next. 10. Ensure that the Specify a location check box is checked and that all other check boxes are unchecked, and click Next. 11. Click Browse to browse to the location to which you previously extracted the driver files. 12. When the name of the appropriate driver appears, click Next. 13.
1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the System icon. 3. Click the Hardware tab. 4. Click Device Manager. 5. Click View and click Resources by connection. 6. Double-click Interrupt request (IRQ) to view the IRQ assignments. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. 7.
2. Click the Performance and Maintenance. 3. Click System. 4. Click the System Restore tab. 5. Ensure that Turn off System Restore is not checked. Creating a Restore Point In Windows XP, you can either use the System Restore Wizard or manually create a restore point. Using the System Restore Wizard To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions in the System Restore Wizard window.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you want to use. NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 5. Click Next. In Windows XP, the Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.
6. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then go to step 15. If you want to install a new copy of Windows XP, press to select the fresh copy option and then press on the next screen to select the highlighted partition (recommended). Then follow the instructions on the screen. The Windows XP Setup screen appears and Windows XP begins to copy files and install the device drivers.
e. Press to save your changes and exit the system setup program. f. Press any key to boot the computer from the CD. 2. When the Windows 2000 Setup window appears, ensure that To setup Win2000 now, press ENTER is highlighted. Then press . 3. Read the information in the License Agreement window and press to continue. 4. When the Windows 2000 Professional Setup window appears, press the arrow keys to select the Windows 2000 partition option that you want.
Using the Module Bay About the Module Bay Checking the Charge on the Second Battery Removing and Installing Devices While the Computer Is Turned Off Removing and Installing Devices While the Computer Is Running Using CDs or DVDs About the Module Bay You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, CD-RW/DVD drive, DVD+RW, second battery, or second hard drive in the module bay.
Removing and Installing Devices While the Computer Is Turned Off NOTE: If the device screw is not installed, you can remove and install devices while the computer is running and connected to a docking device (docked). Your computer ships with an optical drive installed in the module bay. However, the device screw is not installed in the optical drive but packaged separately. When you install your device in the module bay, you can install the device screw.
3. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. If the Device Screw Is Installed 1. Save and close any open files, exit any open programs, and then shut down the computer. 2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
6. Pull the device by the latch release to remove the device from the module bay. 7. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. 8. Replace the device screw. 9. Turn on the computer. Removing and Installing Devices While the Computer Is Running Your computer ships with an optical drive installed in the module bay.
1 device latch release 5. Pull the device by the latch release to remove the device from the module bay. 6. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. Windows XP automatically recognizes the new device. 7. If necessary, enter your password to unlock your computer. Windows 2000 1. Click the Unplug or Eject Hardware icon on the taskbar. 2. Click the device you want to eject and click Stop. 3.
1 device latch release 4. Pull the device by the latch release to remove the device from the module bay. 5. Insert the new device into the bay, push the device until you feel a click, and push the device latch release in so that it is flush with the computer. 6. When the operating system recognizes the new device, click Close. If the Device Screw Is Installed Windows XP 1. Double-click the Safely Remove Hardware icon on the taskbar. 2. Click the device you want to eject. 3.
NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. 4. Use a #1 Phillips screwdriver to remove the device screw from the bottom of the computer. 1 device latch release 5. Press the device latch release so that the latch release pops out. 6. Pull the device by the latch release to remove the device from the module bay. 7.
2. Click the device you want to eject and click Stop. 3. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 4. Use a #1 Phillips screwdriver to remove the device screw from the bottom of the computer. 1 device latch release 5. Press the device latch release so that the latch release pops out. 6. Pull the device by the latch release to remove the device from the module bay. 7.
Using the CD or DVD Tray NOTICE: Do not press down on the drive tray when opening or closing it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs. 1. Press the eject button on the front of the drive. 2. Pull the tray out. 3. Place the disc, label side up, in the center of the tray. NOTICE: Ensure that you snap the disc onto the spindle. Otherwise you may damage the drive tray, or your CD or DVD will not work properly. 4.
1. Click the Start button, point to All Programs® Accessories® Entertainment (or Multimedia), and then click Volume Control. 2. In the Volume Control window, click and drag the bar in the Volume Control column and slide the bar up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. The Volume Meter displays the current volume level, including mute, on your computer.
3. Under Pick a task..., click Change the screen resolution. 4. In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 1024 by 768 pixels. 5. Under Color quality, click the drop-down menu and click Medium (16 bit). 6. Click OK. Windows 2000 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Display icon and click the Settings tab. 3. Click and drag the bar in Screen area to change the setting to 1024 by 768 pixels.
Cleaning Your Computer Computer and Keyboard Display Touch Pad Floppy Drive Optical Media Computer and Keyboard 1. Shut down your computer, disconnect any attached devices, and disconnect them from their electrical outlets. 2. Remove any installed batteries. 3. Gently use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your computer and between the keys on the keyboard.
Optical Media NOTICE: Always use compressed air to clean the lens in the drive, and follow the instructions that are included with the compressed air. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc. 2.
Using PC Cards PC Card Types PC Card Blanks Extended PC Cards Installing a PC Card Removing a PC Card or Blank PC Card Types See "Specifications" for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.
to be in the "in" position before you insert the card. 2. Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.
1 eject button 2 PC Card Save a blank for use when no PC Card is installed in a slot. Blanks protect unused slots from dust and other particles.
About Microsoft® Windows® XP Help and Support Center Switching to Classic View Desktop Cleanup Wizard Files and Settings Transfer Wizard Program Compatibility Wizard User Accounts and Fast User Switching Home and Small Office Networking Internet Connection Firewall Help and Support Center The Help and Support Center provides help with the Windows XP operating system and other support and educational tools.
5. When you have completed your appearance selections, click OK. Desktop Cleanup Wizard By default, the Desktop Cleanup Wizard moves programs that are not frequently used to a designated folder 7 days after you first start your computer and every 60 days after that. The appearance of the Start menu changes as programs are moved. To turn off the Desktop Cleanup Wizard: 1. Right-click an empty spot on the desktop, and click Properties. 2. Click the Desktop tab and click Customize Desktop. 3.
system restore feature to return your computer to a previous stable condition. For more information, see the Help and Support Center. User Accounts and Fast User Switching Fast User Switching allows multiple users to access the computer. After you log on to the computer with your specific settings, including the desktop and various programs, other users can log on to the computer without requiring you to first log off. New users log on and switch from your session to their own.
Specifications Microprocessor Display System Information Keyboard PC Card Touch Pad Memory Battery Ports and Connectors AC Adapter Communications Computer Dimensions and Weight Video Computer Environmental Audio Microprocessor Microprocessor type Intel® Centrino™ Mobile Technology or Intel® Pentium® M Processor L1 cache 64 KB (internal); 32-KB instruction and 32-KB write-back data L2 cache 1 MB External bus frequency 400 MHz, source synchronous processor s
Ports and Connectors Serial 9-pin connector; 16550C-compatible, 16-byte buffer connector Parallel 25-hole connector; unidirectional, bidirectional, or ECP Video 15-hole connector Audio microphone miniconnector, stereo headphones/speakers miniconnector USB two 4-pin USB 2.0–compliant connectors Infrared sensor sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.
Speaker two 4-ohm speakers Internal speaker amplifier 2-W channel into 4 ohms Volume controls keyboard shortcuts or program menus Display Type (active-matrix TFT) XGA Dimensions: Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolutions 1024 x 768 at 16.
Height 19.1 mm (0.75 inch) Width 123.4 mm (4.86 inches) Weight 0.32 kg (0.7 lb) (6-cell battery) 0.23 kg (0.52 lb) (4-cell battery) Voltage 11.1 VDC (6-cell battery) 14.8 VDC (4-cell battery) Charge time with computer off (approximate) 1 hour for eighty percent charge Operating time approximately 3.5 to 4 hours (6-cell battery); approximately 2 to 2.
With travel module and 4-cell battery 2.12 kg (4.66 lb) With CD drive and 6-cell battery 2.40 kg (5.28 lb) With travel module and 4-cell battery 2.32 kg (5.09 lb) Computer Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a randomvibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.
