User's Manual
104 Reinstalling Software
www.dell.com | support.dell.com
NOTE: The User Account Control window may appear. If you are an administrator on the computer,
click Continue; otherwise, contact your administrator to continue the desired action.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a
new driver.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide
approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer
might not work correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows Device
Driver Rollback to replace the driver with the previously installed version.
Windows XP:
1
Click
Start
and right-click
My Computer
.
2
Click
Properties
→
Hardware
→
Device Manager
.
3
Right-click the device for which the new driver was installed and click
Properties
→
Drivers
→
Roll Back Driver
.
Windows Vista:
1
Click the Windows Vista start button, , and right-click
Computer
.
2
Click
Properties
→
Device Manager
.
NOTE: The User Account Control window may appear. If you are an administrator on the computer,
click Continue; otherwise, contact your administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
→
Drivers
→
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver (see "Restoring
Your Operating System" on page 106).
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on
page 106) does not resolve the problem, then reinstall the driver from the Drivers and Utilities
media.
1
Save and close any open files, and exit any open programs.
2
Insert the
Drivers and Utilities
media.