User's Manual

Troubleshooting 83

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

• Check your computing environment.

• View the Dell Support Utility settings.

• Access the help file for the Dell Support Utility.

• View frequently asked questions.

• Learn more about the Dell Support Utility.

• Turn the Dell Support Utility off.

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked

questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell

™

Support screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product

Information Guide

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these

checks.

ENSURE THAT MICROSOFT

WINDOWS

RECOGNIZES THE DRIVE

Windows XP:

Click Start→ My Computer.

Windows Vista

Click the Windows Vista Start button → Computer.

If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and

remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

EST THE DRIVE

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 77.

NSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE

CHECK THE CABLE CONNECTIONS

CHECK FOR HARDWARE INCOMPATIBILITIES — See "Using the Hardware Troubleshooter Tool" on page 105.

UN THE DELL DIAGNOSTICS —

See

"Dell Diagnostics" on page 79