Manual

Troubleshooting 119
program may require an upgrade) to scan the computer and remove spyware.
For more information, go to
support.dell.com and search for the keyword
spyware .
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 101. If all tests
run successfully, the error condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
• See the software documentation for minimum memory requirements. If
necessary, install additional memory (s
ee "Memory Problems" on
page 119).
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory (see "Memory Problems" on page 119).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 101).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory Problems" on page 119) to
ensure that your computer is successfully communicating with the
memory.
• Ensure that you are following the memory installation guidelines (see
"Memory Problems" on page 119).
• Run the Dell Diagnostics
(see "Dell Diagnostics" on page 101) .
Network Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide .