User's Manual

108 Troubleshooting
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may
prevent the operating system from starting. Try allowing the computer to return
to room temperature before turning it on.
RUN CHECK DISK —
1 Click the Start button and click My Computer .
2 Right-click Local Disk C: .
3 Click Properties .
4 Click the Tools tab.
5 Under Error-checking , click Check Now .
6 Click Scan for and attempt recovery of bad sectors .
7 Click Start .
E-Mail, Modem, and Internet Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 198) as
you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide .
NOTE: Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
C
HECK THE MICROSOFT OUTLOOK
®
EXPRESS SECURITY SETTINGS — If you
cannot open your e-mail attachments:
1 In Outlook Express, click Tools , click Options , and then click Security .
2 Click Do not allow attachments to remove the checkmark.